Nortel Call Center Telephone, Administration Manual

Page: 16 / 191

16 Chapter 2 About Call Center telephone administration
N0025637 01
Using the dialpad
The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet.
Numbers and letters on the dialpad.
The display can show up to 16 characters. Whether the prompt remains on the display depends on
the type of prompt that is displayed.
The prompt disappears for these command line prompts:
• Name:
• Log:
• Dest ph:
To enter a character
press the dialpad button that represents the letter or number. Press the
button again to see the next letter or number.
To accept a character
press
£
or press another button. When you press another button, the
cursor advances and the display shows the first character on the new
button.
To delete a character
press the
BKSP
display button.
⁄
1 ’ -
¤
A B C 2 a b c
‹
D E F 3 d e f
›
G H I 4 g h i
fi
J K L 5 j k l
fl
M N O 6 m n o
‡
P Q R S 7 p q r s
°
T U V 8 t u v
·
W X Y Z 9 w x y z
•
Quit
‚
Q Z Zero q z
£
Accepts the displayed letter and “,”
(comma)
This is an example of a display with fewer than 16 characters, where
the command line prompt remains on the display.
This display shows the
Name:
command line prompt.
When you begin to enter the last name, the
Name:
command line
prompt disappears. For example, if you enter the name Partridge, you
press the pad
‡
for P, and the display drops the
Name:
prompt.
Although the name is only nine characters long, the command line
prompt is not shown on the display after you enter the entire name.
Pswd:1111
OTHR RETRY OK
Name:
RETRY BKSP OK
P
RETRY BKSP OK
PARTRIDGE
RETRY BKSP OK