Nortel Call Center Telephone, Administration Manual

Page: 123 / 191

Chapter 9 Intelligent Overflow Routing 123
Call Center Telephone Administration Guide
14
Press
SSMBX
if you want calls to overflow to the skillset mailbox
and in the next step enter the mailbox number
or
press
OFLSS
if you want calls to overflow to another skillset and in
the next step enter the skillset number
or
press
OTHER
for more destinations: Move to another skillset,
Transfer or Change call Priority, and in the next step enter the
information about where you want to overflow calls.
15
Enter the information about where you want to overflow calls and
press
OK
.
The appearance of this display depends on what kind of overflow
you choose.
16
Press
YES
if you want to change or view another Overflow rule
or
press
NO
to return to the Overflow display shown in step 11
or
press
®
to end the session.
2: Overflow To
SSMBX OFLSS OTHR
<Data prompt>
RETRY OK
Another rule?
YES NO