Nortel Call Center Telephone, Administration Manual

Page: 134 / 191

134 Chapter 10 Routing table administration
N0025637 01
Adding a Distribute for step
Distribute for steps put callers on hold while they wait for an agent.
1
Press
≤
·° ‹
.
Enter the Call Center Administrator mailbox number and
password, and then press
OK
.
2 Press
OTHR
.
3 Press
CC
.
4 Press
SKILL
.
5 Enter the number of the skillset you want to add a Distribute step to
and press
OK
.
6 If the skillset is enabled, press
CHNG
to disable it.
Press
NEXT
.
7 Press
NEXT
to continue.
8 Press
OTHR
.
9 Press
ROUTE
.
10 Press
DAY
or
NIGHT
.
In this example, Day is shown.
11 Press
SETUP
.
12 Press
DIST
.
13 The default hold time is 00:30.
Press
CHNG
to change the default time
or
press
OK
to accept the default and go to step 16.
14 Enter the hold time and press
OK
.
15 Press
OK
.
16 Press
YES
to add another step
or
press
®
to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST GRTG OTHR
Dist time: 00:30
CHNG OK
Hold time mmss:
RETRY OK
Hold time: xx:xx
CHNG OK
Another step?
YES QUIT