Nortel Call Center Telephone, Administration Manual

Page: 47 / 191

Chapter 5 Setting up skillsets 47
Call Center Telephone Administration Guide
Enabling a skillset
After you set up a skillset, calls will not be answered until you enable it. If you disable a skillset,
no new calls are accepted in the skillset. Calls that are in the skillset are distributed until the calls
are ended.
Before you can enable a skillset you must:
• set up the skillset using the procedure “To set up a skillset” on page 43
• initialize and record a greeting for the skillset mailbox using the procedure “Initializing a
skillset mailbox” on page 58
• set up the Day and Night Routing Tables using the procedures in Chapter 10, “Routing table
administration,” on page 127 .
To enable a skillset
1 Press
≤ ·°‹
.
Enter the Call Center Administrator Mailbox number and
password,
and then press
OK
.
2 Press
OTHR
.
3 Press
CC
.
4 Press
SKILL
.
5 Enter the number of the skillset you want to enable and press
OK
.
6 Press
CHNG
to change the status from disabled to enabled.
7 The display shows that the skillset is enabled.
8 Press
RESET
to reset the password for the skillset mailbox
or
press
NEXT
to continue.
9
Press
®
to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: Disabled
CHNG NEXT
Status: Enabled
CHNG NEXT
Skill mbox pswd
RESET NEXT