Nortel Call Center Telephone, Administration Manual

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Call Center Telephone Administration Guide
Chapter 2
About Call Center telephone administration
Setting up Call Center with a two line display telephone
You cannot use a single line display telephone to set up and administer Call Center. You must use
a two line display telephone. Two line display telephones show Call Center commands and
options. A two line display can show up to three display options at once. In some instances, an
option does not have a corresponding display button, and you must select the option by pressing
buttons on the diapad.
An example of a two line display
System timeout
If you pause longer than 2 minutes (120 seconds) when you program Call Center on a two line
display telephone, the system times out and ends the session. This is a safety feature that prevents
unauthorized use of the system.
For example, if the system times out before you enter all the settings for a skillset, you must use
the procedures in
“Changing skillset properties” on page 49 to finish setting up the skillset.
Skillset 1: Enabled
SKILL
NEXT
Display command line
Display button options
Display buttons