Nortel Call Center Telephone, Administration Manual

Page: 67 / 191

Chapter 6 Setting up skillset mailboxes 67
Call Center Telephone Administration Guide
Recording a Personalized skillset mailbox greeting
If your call center subscribes to Caller ID, you can record a maximum of three Personalized
greetings for each skillset mailbox. For Personalized skillset mailbox greetings, you program Call
Center to recognize a specific telephone number. The Personalized skillset mailbox greeting plays
only for a call from the specific telephone number.
If you record a Personalized greeting, program the skillset mailbox to receive messages and choose
an Alternate mailbox greeting, the Personalized greeting takes precedence over any other
greetings. If you program the skillset mailbox not to receive messages and choose an Alternate
mailbox greeting, the Alternate mailbox greeting takes precedence over any other greeting,
including Personalized mailbox greetings.
In the Personalized skillset mailbox greeting include the skillset mailbox name that is listed in the
Company Directory. For example:
“ Hi John. You have reached the Sales Department at Bridgestone Computers. At the sound of the
tone, please leave your order. One of our agents will return your call if you need to speak to
someone directly. Thank you.
”
To record a Personalized skillset mailbox greeting
1 Press
≤
·°⁄
.
Follow the voice prompts or the display button options on your
telephone, to open the skillset mailbox.
2 The skillset mailbox name appears briefly.
3 If you use the CallPilot interface:
• Press
°¤
to open the Greetings Options menu
• Go to step 4
If you use the Norstar Voice Mail interface:
• Press
ADMIN
or
°
• Press
GREET
or
¤
• Go to step 4
4 Press
REC
or
⁄
.
5 Press
PERS
or
‹
to record a Personalized greeting.
6 Enter a Personalized greeting number of 1, 2 or 3.
7
Press
CHNG
or
⁄
.
<Skillset name>
Greeting options
REC CHOOSE CFWD
Greeting:
PRIME ALT PERS
Greeting:
RETRY OK
Ph:
CHNG OK