Nortel Call Center Telephone, Administration Manual

Page: 125 / 191

Chapter 9 Intelligent Overflow Routing 125
Call Center Telephone Administration Guide
14
Press
CHANGE
if you want to change the agent setting of the
Overflow rule
or
press
NEXT
to continue.
15 The display shows additional information about the Overflow rule.
What appears depends on the parameters for the rule.
Press
CHANGE
to change the information displayed
or
press
MORE
to view more information about the rule
or
press
NEXT
to continue.
16 Press
CHANGE
if you want to change the priority of the Overflow
rule
or
press
NEXT
to continue.
If you do not have a priority setting configured this display does
not appear.
17 Press Yes if you want to change or view another Overflow rule
or
press no to return to the Overflow rules display shown in step 11
or press
®
to end the session.
1: No agents
CHANGE NEXT
1: <info>
CHANGE MORE NEXT
1: Priority
CHANGE NEXT
Another rule?
YES NO