Nortel Call Center Telephone, Administration Manual

Page: 27 / 191

Chapter 3 Call Center general properties 27
Call Center Telephone Administration Guide
Setting Caller ID
You can select how you want caller information to be displayed on agent telephones:
• Name and number: displays the caller's name for 3 seconds and then the skillset name. If the
caller's name is not available, the caller's number is shown.
• Number only: displays the caller's number for 3 seconds and then the skillset name.
• No Caller ID: displays the skillset name.
11
Enter the Secondary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
12 The display shows the Secondary Alert time.
Press
OK
.
13 Press
®
to end the session.
1 Press
≤
·° ‹
.
Enter the Call Center Administrator mailbox number and
password, and then press
OK
.
2
Press
OTHR
.
3
Press
CC
.
4
Press
OTHR
.
5
Press
PARM
.
6
Press
NEXT
until this display appears.
Press
NEXT
to select no CLID
or
press
CHNG
to select Number Only or Name and Number.
7
Press
®
to end the session.
Sec alert mmss:
RETRY
Sec alert: xx:xx
CHNG OK
CC Admin
GRTG PARM
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
CC Admin
GRTG PARM
CLID: No CLID
CHNG NEXT