Nortel Call Center Telephone, Administration Manual

Page: 43 / 191

Chapter 5 Setting up skillsets 43
Call Center Telephone Administration Guide
Setting up a skillset
You can record skillset properties in the table “Call Center skillsets” on page 174 .
To set up a skillset
1
Press
≤ ·°‹
.
Enter the Call Center Administrator Mailbox number and
password,
and then press
OK
.
2
Press
OTHR
.
3
Press
CC
.
4
Press
SKILL
.
5
Enter the number of the skillset you want to set up and press
OK
.
6
Press
SETUP
.
7
Press
CHNG
to assign a name to the skillset
or
press
NEXT
if you do not want to assign a name to the skillset and
go to step 10.
If you do not enter a skillset name the skillset name defaults to
SKILLx, where x is the skillset number, as shown here.
8
Enter the skillset name and press
OK
. For how to enter characters
on the dialpad refer to “Using the dialpad” on page 16 .
9
The skillset name is displayed.
Press
NEXT
.
10 Enter the CDN of the skillset and press
OK
.
11 Press
NEXT
.
12
If you want to assign an MWI extension, press
CHNG
or
if you do not want to assign an MWI extension, press
NEXT
and go
to step 15.
13
Enter the extension of the telephone you want to use for MWI and
press
OK
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: uninit
SETUP QUIT
SKILLx
CHNG NEXT
Skillset name:
RETRY BKSP OK
xxxx
CHNG NEXT
CDN:
RETRY OK
CDN: xx
CHNG NEXT
MWI ext: xx
CHNG NEXT
Ext:
RETRY OK