Nortel Call Center Telephone, Administration Manual

Page: 57 / 191

Chapter 6 Setting up skillset mailboxes 57
Call Center Telephone Administration Guide
Checking which telephone mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot.
The Call Center Administrator determines which interface is assigned to the mailbox.
For how to change your mailbox interface refer to:
• the CallPilot Manager Set Up and Operation Guide for how to change your interface using
CallPilot Manager
• the CallPilot Telephone Administration Guide for how to change your interface using a
telephone
Follow the procedures that apply to the interface you use.
Some procedures apply to both interfaces.
1. Press
≤
·°⁄
.
Follow the voice prompts or the display button options to open
your mailbox.
2. Check the display to see which interface you use:
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
3. Press
®
to end the session.
0 new 0 saved
PLAY REC ADMIN
No messages
COMP MBOX EXIT