5-16
Troubleshooting
If trouble develops with the NEC ViVid Office 2020, follow the appropriate instructions described in this section. If
these measures fail to resolve the problem, contact your dealer's service center.
Condition
Cause
Countermeasure
Ref. Page
Touch panel is blank.
Power plug at wall outlet is disconnected.
Connect the power cord at the wall outlet.
Power switch is off.
Turn on the power switch.
Auxiliary power switch is off.
Turn on the auxiliary power switch.
Touch panel does not light.
Press any key on the panel. The back-
light off period can be adjusted to turn off
the Touch Panel LCD.
1-6
Operation
Manual
(Copy)
The thermostat inside the unit has acti-
vated due to excessive heat within the
product, or electrical interference due to
thunderstorms, etc.
Turn off the power switch and wait a few
minutes to restore power.
The panel contrast is set too dark.
Adjust the panel contrast setting.
Start key does not light
blue.
The account has not been selected (when
the Account Management mode is acti-
vated).
Select an account.
1-22
Power cannot be turned
on.
Power cord is disconnected from wall out-
let.
Connect the power cord at the wall outlet.
The circuit breaker supplying power to the
wall outlet is tripped.
Reset the circuit breaker.
Slow reduction in voltage.
Power failure occurs.
Turn off the power switch and wait a few
minutes before restoring power.
Condition
Cause
Countermeasure
Ref. Page
The document is not
scanned.
The document is too thick.
Use book scanner to copy.
2-3
The document is too thin, or too small.
Use book scanner to copy.
2-3
Document scanning area is dirty.
Clean the document scanning area.
4-13
Unit cuts off during a copy
procedure.
The wall outlet cannot supply the rated
power for this machine.
Be sure to use a wall outlet whose power
rating is suitable for this machine.
Electrical installation work is required if a
suitable wall outlet is not available.
Copies are blank.
The document is placed face down (for the
ADF).
Place the document face up and retry
copying.
1-25
During the Stand-by Mode
Copying
Summary of Contents for ViVid Office 2020
Page 1: ...Quick Reference Guide NEC Unified Solutions Inc Document Solutions ISSUE 1 CY18004 ...
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Page 102: ...2 16 ...
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Page 188: ...NEC Unified Solutions Inc AM1 000778 001 Document Solutions April 2008 ISSUE 1 CY18004 ...