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NEC Express 5800/120Lg Service Manual Download Page 138

5-6

  

Problem Solving

If the above items are all correct, but the problem reoccurs, refer to 

Additional

Troubleshooting Procedures 

in this chapter.

Running New Application Software

Problems that occur when you run new application software are usually related to the
software. Faulty equipment is much less likely, especially if other software runs
correctly. If you have problems while running new application software, check the
following:

!

 

Does the system meet the minimum hardware requirements for the software? Refer
to the software documentation.

!

 

Is the software an authorized copy? Unauthorized copies often do not work. Obtain
an authorized copy of the software.

!

 

If you are running the software from a diskette, is it a good copy?

!

 

If you are running the software from a hard disk drive, is the software correctly
installed? Where all necessary procedures followed and files installed?

!

 

If you are running the software from a CD-ROM disk is the disk scratched or dirty?

!

 

Are the correct device drivers installed?

!

 

Is the software correctly configured for the system?

!

 

Are you using the software correctly?

!

 

If other software runs correctly on the system, contact your vendor about the failing
software.

If the problems persist with the software, contact the software vendor's customer service
representative.

Summary of Contents for Express 5800/120Lg

Page 1: ... S e r v i c e G u i d e EXPRESS5800 120Lg ...

Page 2: ......

Page 3: ... data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions America Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document...

Page 4: ......

Page 5: ...ser Slots 1 13 Video Controller 1 13 SCSI Controller 1 13 Network Controller 1 13 Keyboard and Mouse 1 14 RJ 45 Serial Port 1 14 ACPI 1 14 System Board Management Controller BMC 1 15 Power Supplies 1 16 Peripheral Bays 1 16 System Functions 1 17 Degradation Feature 1 17 Remote Power On Feature Wake On LAN 1 17 AC LINK Feature 1 17 Security 1 18 Security with Mechanical Locks and Monitoring 1 18 So...

Page 6: ...ystem Management Submenu 3 13 Console Redirection Submenu 3 14 Event Log Submenu 3 14 Boot Menu 3 15 Boot Device Priority Submenu 3 15 Hard Drives Submenu 3 15 Removable Devices Submenu 3 16 Exit Menu 3 16 SCSISelect Utility 3 17 Running the SCSISelect Utility 3 17 Adaptec SCSI Utility Configuration Settings 3 18 SCSI Disk Utilities 3 19 Exiting Adaptec SCSI Utility 3 20 Configuring the RAID Contr...

Page 7: ...lation 4 42 Removal 4 44 RAID Controller Board 4 45 Using Internal Disks in Disk Array Configuration 4 47 Diskette Drive and Carrier Assembly 4 48 Front Bezel and Front Bezel Hinge Tower Based System 4 50 Front Panel 4 51 Hot Swap HDD Bay 4 53 Hot Swap SCSI Backplane 4 54 Replacing the Rear Cooling Fan 4 56 System Board 4 58 Power Supply Back Board 4 60 Tower Feet 4 62 I O Shield 4 63 LED Switch A...

Page 8: ...ips 5 14 Error Messages 5 15 POST Error Codes and Messages 5 15 POST Error Code Hardware References 5 20 Beep Codes 5 21 How to Identify BIOS and BMC Revision Levels 5 22 Lamps 5 23 LAN ACCESS Lamp 5 23 STATUS Lamp 5 23 POWER SLEEP Lamp 5 25 DISK ACCESS Lamp 5 25 Access Lamps 5 25 Hard Disk Drive Lamp 5 26 Power Supply Lamps 5 27 DC Power Lamp 5 27 Power Status Lamp 5 27 AC Power Lamp 5 27 LAN Con...

Page 9: ...5 Windows 2000 Installation B 5 Installing LAN Adapters B 7 Driver Installation for the Intel PRO 100 LAN Adapter B 7 Setting Network Driver Details B 7 Driver Installation for the ATI RAGE XL Display Adapter B 8 C IRQ and I O Port Addresses Interrupt Requests C 2 PIRQ and PCI Device C 2 I O Port Address C 3 D Internal Cabling Diagrams Standard Configuration D 2 Disk Array Configuration of Built i...

Page 10: ......

Page 11: ...stem s controls and indicators Chapter 3 Configuring Your System tells you how to configure the system and provides instructions for running the BIOS Setup Utility This chapter also provides information on system board jumper settings Chapter 4 Disassembly and Reassembly provides you with instructions for upgrading your system with an additional processor optional memory options cards and peripher...

Page 12: ...ss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are printed in uppercase l...

Page 13: ...h your server System Release Notes Release Notes provide you with the latest information about your system This information was not available to be included in your user s guide at the time it was developed and released Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successful...

Page 14: ...oing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a mold...

Page 15: ... the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulat...

Page 16: ...system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

Page 17: ...1 System Overview Overview System Features System Chassis Features Standard Features Power Supplies Peripheral Bays System Functions Security ...

Page 18: ... services e mail web access web site server etc This server is conveniently housed and available as a tower based system see Figure 1 1 or as a rack mount system fits into a standard EIA 19 inch rack assembly Figure 1 1 Tower System Front View Your server may include hot swap SCSI hard disk drive bays The hot swap SCSI hard disk drive bays hold up to six 1 0 inch SCSI hard disk drives that can be ...

Page 19: ...egrated onboard ATI RAGE XL Video Graphics Array VGA controller with 8MB of video memory VRAM Adaptec SCSI controller providing Ultra 320 160 SCSI interfaces Integrated Network Interface Controller NIC a dual channel Gigabit Ethernet LAN controller supporting 10Base T 100Base TX 1000Base T network systems Dual channel enhanced IDE controller Four slot 5 25 inch removable media device bay IDE CD RO...

Page 20: ... from falling down 4 LAN ACCESS lamp green Lights in green while the server is connected to the network Blinking in green indicates the network activity Numbers printed near the lamps indicate the LAN port number 5 DISK ACCESS lamp green amber Lights in green while the internal hard disk is in access When any one of the internal hard disks fails this lamp lights in amber 6 POWER SLEEP lamp green L...

Page 21: ...t View Door Opened Figure 1 3 shows the system front view features seen with the front door opened 1 2 CD ROM Drive Floppy Disk Drive Figure 1 3 Front View Door opened 5 1 5 2 5 3 2 1 2 2 2 3 2 4 2 5 2 6 1 2 7 8 9 10 8 6 5 4 3 ...

Page 22: ...SI IDs are defined as follows ID0 to ID5 from bottom to top 5 3 5 inch floppy disk drive Insert a 3 5 inch floppy disk to the 3 5 inch floppy disk drive to read data from the disk or write data to the disk 5 1 Eject button 5 2 Disk inserting section 5 3 Floppy disk access lamp lit green during accessing 6 Cover open sensor The cover open sensor detects the open of the front door 7 Power switch The...

Page 23: ...System Overview 1 7 Rear View Figure 1 4 shows the system rear view features 1 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 15 17 1 16 2 17 2 ...

Page 24: ...nector The mouse connector is connected with the mouse coming with the server 10 USB 1 USB 3 connectors The USB 1 to USB 3 connectors are connected with devices accepting the USB interface Connector 1 to connector 3 are assigned from right to left 11 Keyboard connector The keyboard connector is connected with keyboard coming with the server 12 Serial port A connector The serial port A connector is...

Page 25: ...25 inch device bays 4 slots A standard CD ROM drive is installed in slot 3 The device bay can include a maximum of two optional file devices 6 3 5 inch floppy disk drive 7 3 5 inch hard disk drive bay The hard disk drive bay can hold up to six 1 0 inch SCSI hard disk drives 8 Cooling fan Fan 5 option 9 Cooling fan Fan 3 option 10 Mother board 11 Cooling fan Fan 1 Figure 1 5 Internal View 1 2 3 4 5...

Page 26: ...1 10 System Overview System Board Features Figure 1 6 shows details of the system board 1 2 3 4 5 9 8 7 6 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ...

Page 27: ... drive 14 Cooling fan connector not used 15 Cooling fan connector Fan 3 option 16 Front panel interface connector 17 IDE connector not used 18 Jumper switch for clearing CMOS password 19 Lithium battery 20 Ultra320 A connector for built in hard disk 21 DAC LED connector 22 Serial COM B connector 23 PCI board slots slots PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 and PCI 6 arranged from top to bottom PCI 1 to 4...

Page 28: ...Software power off Remote power on feature AC LINK feature Intelligent Platform Management Interface IPMI Baseboard Management Controller BMC Remote console feature Self diagnosis Memory monitoring feature single bit error correction double bit error detection CPU memory cooling fan degradation feature logical isolation of a failed device Bus parity error detection Temperature detection Error noti...

Page 29: ...in the ranges defined as memory holes using configuration registers The system supports both base conventional and extended memory PCI Riser Slots The server s expansion capabilities meet the needs of file and application servers for high performance I O by providing PCI expansion slots The system board has four full length full height 64 bit 100MHz PCI slots and two 32 bit 33MHz PCI slots Video C...

Page 30: ...ures of the mother board a standard 8 pin CAT 5 cable from the serial concentrator is plugged directly into the rear RJ 45 serial port The 8 pins of the RJ 45 connector can be configured to match either of two pin out standards used by serial port devices To accommodate either standard the J5A2 jumper block located directly behind the rear RJ 45 serial port must be jumpered appropriately according...

Page 31: ...red by the manager system include over temperature and over voltage conditions fan failure or chassis intrusion Information on the Management Workstation Application MWA may be found in Appendix B of this User s Guide One major function of the BMC is to autonomously monitor system management events and log their occurrence in the nonvolatile System Event Log SEL The events being monitored include ...

Page 32: ...tandards and provide sufficient power for a fully loaded system configuration Peripheral Bays The system supports a variety of standard PC AT compatible peripheral devices The chassis includes these peripheral bays A 3 5 inch front panel bay for installing the standard 3 5 inch floppy disk drive supports 720KB and 1 44MB floppy disk media Four 5 25 inch device bays for installing half height or fu...

Page 33: ...agement computer to a remote server to turn it on if the server is off powered To enable this feature you must select Enabled for Wake on LAN in the Advanced Chipset Control of the Advanced menu of the BIOS setup utility SETUP See Chapter 4 The remote power on feature is not available in the following cases Press the POWER switch once to start the OS and turn off the server in an appropriate proce...

Page 34: ...ocesses the signal The side cover switch also operates as interlock switch Software Locks via the System Setup Utility The BIOS SETUP Utility provides a number of security features to prevent unauthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after the user enters the correct password s For example Enable the keyboard lockout...

Page 35: ...2 Setting Up the System Overview Selecting a Site Unpacking the System Making Connections Connecting the Power Cord Using the System ...

Page 36: ...hrough a properly grounded outlet CAUTION When two power supplies are installed in the system the power plug from each of the power supplies must be plugged into the same common ground power outlets Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated from strong electromagnetic fields and e...

Page 37: ...board to configure the system You may remove them after running the BIOS Setup Utility For information on running the BIOS Setup Utility refer to Chapter 3 Configuring Your System of this User s Guide Refer to the previous figure Rear Features and Controls and connect your keyboard monitor and mouse Connect any external peripheral devices such as a printer or modem by following the instructions in...

Page 38: ...l port 2 connector of this server have the same shape Be careful not to connect a cable to the wrong connector Tag all LAN and serial port cables A leased line cannot be connected directly to the serial port connectors 3 Figure 2 1 Making Connections Device with the serial interface e g modem Keyboard Mouse Display unit Hub multiport repeater Printer with the parallel interface Device with the ser...

Page 39: ...6 0 feet long When connecting the power cord to a power control unit such as an UPS unit confirm that the power control unit is powered OFF Connecting the power cord while power is supplied to the power control unit may cause a failure WARNING A power cord is provided for each power supply shipped with your system Do not attempt to modify or use the supplied AC power cord if it is not the exact ty...

Page 40: ... failure of the CD ROM Clean the server regularly Regular cleaning prevents failures of the server and its components Lightning may cause a momentary voltage drop To prevent this problem an uninterruptible power supply unit is recommended Only use options qualified for the server A non qualified option may be mounted or connected to the server but it may fail to operate normally or even cause fail...

Page 41: ...elf Tests POST POST automatically checks the system board CPU s memory keyboard mouse and most installed peripheral devices POST also displays the start messages of the BIOS setup utility during execution The POST check results should be checked in the following cases When the server is being used for the first time When the server appears to fail When the server beeps many times between power on ...

Page 42: ...s Note If the server power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures Forcing a Power Shutdown A forced power shutdown can be used when the power on off switch does not power off the server or the reset functions do not work To perform a forced power shutdown Press in on the power on off switch...

Page 43: ...3 Configuring Your System Configuring Your System BIOS Setup Utility SCSISelect Utility Configuring the RAID Controller Configuring System Board Jumpers ...

Page 44: ... your system or to perform a SCSI disk format or verify disk operation on the SCSI disk drives The Adaptec Configuration Utility is also used to configure any SCSI removable media devices installed in your system If your system has been factory configured the BIOS Setup or SCSISelect Utility do not need to be run unless you want to change the password or security features add certain types of opti...

Page 45: ...ation Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Pre...

Page 46: ...indow PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Save configuration values and exit ENTER Execute command or Select submenu BIOS Setup Configuration Settings The BIOS Setup Configuration tables show the default settings for the BIOS ...

Page 47: ...if not detected Hard Disk Pre delay Disabled 3 seconds 6 seconds 9 seconds 12 seconds 15 seconds 21 seconds 30 seconds Allows additional time for slower spin up drives to come ready Primary IDE Master Selects sub menu Primary IDE Slave Selects sub menu Secondary IDE Master Selects sub menu Secondary IDE Slave Selects sub menu Processor Settings Selects sub menu Language English US French German Sp...

Page 48: ... field is informative only for Type Auto Processor Settings Submenu Feature Choices or Display Only Description Your Setting Processor POST Speed Setting Information Only Displays measured processor speed Processor Retest Disabled Enabled If yes BIOS will clear historical processor status and retest all processors on the next boot After retesting BIOS resets this option automatically to Disable Hy...

Page 49: ...ect sub menu Boot time Diagnostic Screen Disabled Enabled Specifies whether POST messages are displayed If this item is set to Disabled the logo appears during POST The Boot time Diagnostic Screen is automatically enabled if redirection is enabled Reset Configuration Data No Yes Select Yes if you want to clear the System configuration Data during next boot Automatically reset to No in next boot Nu...

Page 50: ...present on a PCI add in card connected to the full height riser card PCI Slot 3 ROM Disabled Enabled Used to enable or disable an option ROM that may be present on a PCI add in card connected to the full height riser card PCI Slot 4 ROM Disabled Enabled Used to enable or disable an option ROM that may be present on a PCI add in card connected to the low profile riser card PCI Slot 5 ROM Disabled E...

Page 51: ...CSI ROM Onboard Video Submenu Feature Choices or Display Only Description Your Setting Onboard Video Enabled Disabled Enables or disables onboard video controller Peripheral Configuration Submenu Feature Choices or Display Only Description Your Setting Serial Port A DB 9 Address Disabled 3F8 2F8 3E8 2E8 Used to configure the base I O address for serial port 1 Serial Port A DB 9 IRQ 4 3 Used to con...

Page 52: ...led Not Installed Indicates the current memory status Normal indicates the normal status Error indicates a memory error and None indicates no DIMM installed view only Bank 1 indicates DIMMs in DIMM sockets 1A and 1B Memory is interleaved so that two DIMMs are used per bank DIMM Bank 2 DIMM2A DIMM2B Installed Disabled Not Installed Indicates the current memory status Normal indicates the normal sta...

Page 53: ...is specified Password On Boot Disabled Enabled Specify whether to request a password entry at boot up Administrator password setup is required Fixed Disk Boot Sector None Write Protect Prevents data from being written to IDE hard disks The server does not support IDE hard disks Secure Mode Timer 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes Set the period from no input ...

Page 54: ...emperature sensor monitoring feature POST Error Pause Disabled Enabled Specifies whether the system waits for user intervention on critical POST errors If no keyboard is connected to the system this option is ignored and the system always continues to bootup Platform Event Filtering Disabled Enabled Disable or enable the event report function of Baseboard Management Controller BMC Boot Monitoring ...

Page 55: ...o bootup from the system partition System Management Submenu Feature Choices or Display Only Description Your Setting Board Part Number Indicates the part number of mother board View only Board Serial Number Indicates the serial number of mother board View only System Part Number Indicates the system part number View only System Serial Number Indicates the serial number of system View only Chassis...

Page 56: ...d ACPI Redirection Port Disabled Serial Port A DB 9 Serial Port B RJ45 Specify the serial port to which an ACPI console is connected Baud Rate 9600 19 2k 57 6k 115 2k Selects a baud rate for communications with the connected HW console Flow Control No Flow Control CTS RTS XON XOFF CTS RTS CD Select a flow control method Terminal Type VT100 VT UTF8 PC ANSI Specify the type of remote console Event L...

Page 57: ...ble Devices Attempts to boot from a removable media device 3rd Boot Device Hard Drive Attempts to boot from a hard drive device 4th Boot Device IBA 4 1 04 Slot 0118 Attempts to boot from a network devices connected to the LAN port 1 5thBoot Device IBA GE Slot 0120v1109 Attempts to boot from a network devices connected to the LAN port 2 Hard Drives Submenu Item Description 1 Drive 1 or actual drive...

Page 58: ...ion Pressing Esc does not exit this menu You must select one of the items from the menu or menu bar to exit Choices Description Exit Saving Changes Exit after writing all modified Setup item values to NVRAM Exit Discarding Changes Exit leaving NVRAM unmodified User is prompted if any of the setup fields were modified Load Setup Defaults Load default values for all SETUP items Load Custom Defaults ...

Page 59: ...appears on the video monitor Press Ctrl A to run SCSI Utility 3 Press Ctrl A to run this utility The SCSI utility starts When the Adaptec SCSI Utility detects more than one AIC 79xx host adapter it displays a selection menu listing the bus and device number of each adapter When the selection menu appears select the channel you wish to configure as follows Bus Device Channel Selected SCSI Adapter 0...

Page 60: ...o record any changes you make to these settings Table 3 1 SCSISelect Utility Setup Configurations OPTION RECOMMENDED SETTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions SCSI Controller ID 7 SCSI Controller Parity Enabled SCSI Controller Termination Enabled Additional Options Boot Device Configuration Press ENTER for menu Master SCSI Controller AIC 7901 at Slot 0004 07 00 SCSI...

Page 61: ... is under BIOS control SCSI Disk Utilities This utility scans the SCSI bus for SCSI devices reports a description of each device Run these utilities before configuring SCSI devices To enter the utility select SCSI Disk Utilities on the Options menu The SCSI ID scan begins displaying the message as shown below Scanning SCSI ID 0 LUN Number 0 When the SCSI ID scan completes the screen listing SCSI I...

Page 62: ...xGB Format Verify Disk Media The following table lists submenu items and descriptions Submenu item Description Format Formats the selected device Verify Disk Media Verifies all the sectors in the selected device If one or more bad sectors are found the sectors are remapped Exiting Adaptec SCSI Utility To exit the Adaptec SCSI Utility press ESC until a message prompts you to exit if you changed any...

Page 63: ...ce with a high degree of fault tolerance If you want to change the RAID level or add additional hard disks to the array use the RAID configuration utility The RAID configuration utility is included with the RAID controller If you are adding the RAID controller to an existing system the RAID configuration utility allows you to configure your disk array before reinstalling your network operating sys...

Page 64: ...stic encased conductor shorting plug that slips over two jumper pins Figure 3 1 shows the location of system board jumpers Referring to Figure 3 1 jumper A is the CMOS clear configuration jumper Jumper B shown in Figure 3 1 is the password clear configuration jumper Table 3 3 lists the factory default settings for the CMOS and password configuration jumpers RECOVERY BOOT PASSWD CLR CMOS CLR BMC FL...

Page 65: ... Press the POWER switch to turn off the power of the server The POWER SLEEP lamp goes off 3 Remove the side cover Refer to Chapter 4 for information on removing the side cover 4 Remove the system power cord from the back of the system 5 Locate the position of the CMOS jumper on the system board See Figure 3 1 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the...

Page 66: ...hange a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins shown at Figure 3 1 B and press it onto the pins Be careful not to bend the pins Also refer to Table 3 3 for system board jumper setting descriptions 6 Connect the power cord power on the system and after POST completes power down the system a...

Page 67: ...sembly and Reassembly Side Access Panel Processor Air Duct Modifying the System Board Hard Disk Drives Hot Swap Power Supply Non Hot Swap Power Supply Front Cooling Fan Unit Removable 5 25 inch Media Devices PCI Boards RAID Controller Board Diskette Drive and Carrier Assembly Front Bezel and Front Bezel Hinge Tower Based System Front Panel Hot Swap HDD Bay ...

Page 68: ...4 2 Disassembly and Reassembly Hot Swap SCSI Backplane Replacing the Rear Cooling Fan System Board Power Supply Back Board Tower Feet I O Shield LED Switch Assembly Intrusion Switch Assembly ...

Page 69: ...ng any installed processor and heat sink on the processor board s will be hot To avoid the possibility of a burn be careful when removing or installing components that are located near processors Contact your sales representative or dealer for a list of approved optional peripheral devices Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components Y...

Page 70: ...ted under General Information and Static Precautions at the beginning of this chapter 2 Open the front bezel of your system s cabinet For rack mount systems you must remove the front panels of the system chassis 3 Shutdown the operating system OS 4 Press the power on off switch on the front panel of the server see Front View in Chapter 2 The power on LED goes out 5 Power off the peripheral devices...

Page 71: ... access panel after the system is set up you must first power off the system and all external devices and then unplug the system power cord s To remove the left side access panel see Figure 4 1 1 Prepare your system for upgrade See Preparing Your System for Disassembly and Reassembly described earlier in this chapter 2 The left hand side access panel is secured to the chassis with two thumbscrews ...

Page 72: ...ables are properly connected 3 Insert the locking fingers on the top and bottom of the side access panel into their slots on the chassis Then slide the side access panel forward as far as it will go Note Ensure that the side access panel is installed properly and securely fastened A cover sensor intrusion switch monitors the left hand side access panel 4 Tighten the side access panel thumbscrews N...

Page 73: ...Disassembly and Reassembly 4 7 Figure 4 2 Installing the Left Hand Side Access Panel ...

Page 74: ...ing efficiency and can affect performance or cause damage due to overheating Removal Follow these steps to remove the air duct 1 Prepare your system for upgrade See Preparing Your System for Disassembly and Reassembly described earlier in this chapter 2 Remove the side cover 3 Hold the left side of the air duct and push the right end of the tab to release from the chassis See Figure 4 3 4 Remove t...

Page 75: ...the air duct 1 Holding the internal cables clear place the air duct into the chassis See Figure 4 4 2 Adjust the air duct until the tab on the right end of the duct is aligned with the slot on the chassis Figure 4 4 Installing The Air Duct 3 Reinstall the side cover Tab Slot ...

Page 76: ... absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The 3V battery Vendor Part CR2032 is a commodity part available through many vendors It is located on your system board See Figure 4 5 Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the syst...

Page 77: ...described in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel before powering on the system 8 Remove the processor air duct See Processor Air Duct Removal earlier in this chapter 9 If present remove the protective plastic cover located over the top of the lithium battery see Figure 4 5 10 Insert the tip of a s...

Page 78: ...4 12 Disassembly and Reassembly 19 Run the BIOS Setup to restore the configuration settings to the real time clock Figure 4 5 Replacing the Real Time Clock Battery ...

Page 79: ...stration below see Figure 4 6 C The secondary processor connector is shown in the illustration below Figure 4 6 B CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Modify the system board using an antistatic wrist strap attached to chassis ground A B C A System board B CPU 2 C CPU 1 Figure 4 6 System Board Xeon Processor Locations WARNING If the system w...

Page 80: ... is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side access panel of the system chassis following procedures previously described in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel before pow...

Page 81: ...et See Figure 4 8 IMPORTANT Be aware of CPU direction Pin layouts on two corners among four differ from others to prevent an incorrect insertion Confirm the pin mark and pin layout on the socket and insert the CPU correctly Figure 4 8 Installing a CPU 12 Push the CPU lightly to the socket and push down the lever to secure the CPU See Figure 4 9 Pin mark Retention ...

Page 82: ...he heat sink The thermal interface material is very fragile it must be handled very carefully If the cooling sheet is damaged it must be replaced with a new one Reuse of the cooling sheet is not permitted Do not stick multiple cooling sheets on a processor only one is needed Keep any remaining cooling sheets as spares Figure 4 10 Installing the Thermal Cooling Sheet 14 Install the heat sink on CPU...

Page 83: ...on module and rotate the clip towards the heat sink to engage the center tab 1 Repeat this step with the second clip 2 See Figure 4 12 While ensuring the heat sink is level and secure with one hand snap one end of the clip down over the corresponding tab on the retention module 3 Then snap the opposite corner clip 4 Snap the remaining end of the clips down over the corresponding tabs 5 6 Be sure t...

Page 84: ... the system 20 Power on the server start the SETUP utility and set Processor Retest of Processor Settings on the Main menu to Enable 21 Verify that POST displays no error messages 22 If POST displays an error message take a note on the message and see the POST error messages listed in Chapter 5 23 Run the BIOS Setup Utility Set Reset Configuration Data on the Advanced menu to Yes This setting is r...

Page 85: ...wrist strap Hold the processor only by its edges 4 Locate the appropriate processor on the CPU board See Figure 4 6 5 Remove the heat sink from the top of the processor by inserting a small screwdriver into the slots on its heat sink clips Release the clip pressure points in the order 1 6 shown in Figure 4 13 1 2 3 4 5 6 Figure 4 13 Removing the Processor Fan Heatsink 6 Swing its processor socket ...

Page 86: ... all four sockets are populated the system board supports a maximum of 4 GB of memory with 1GB DIMMs Memory is partitioned as two banks of SDRAM that must be populated in pairs each providing 72 bits of buffered two way interleaved memory 64 bit main memory plus ECC DIMMs will always be installed in sockets 1 and 2 Note DIMMs are always added in pairs 1A DIMM 1 A 1B DIMM 1 B DIMM Group 1 2A DIMM 2...

Page 87: ...the system power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side access panel of the system chassis following procedures previously described in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace...

Page 88: ...align with the keyed socket See Figure 4 17 13 Insert the bottom edge of the DIMM into the socket and press down firmly on the DIMM until it seats correctly 14 Gently push the plastic ejector levers on the socket ends to the upright position to ensure that they are installed correctly Figure 4 17 Inserting Memory DIMMs 15 Repeat the steps to install each additional DIMM 16 Reinstall the processor ...

Page 89: ... cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side access panel of the system chassis following procedures previously described in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel befor...

Page 90: ... 4 18 Removing a DIMM 12 Repeat the above steps to remove the remaining DIMMs 13 Reinstall the processor air duct 14 Reinstall the left hand side access panel on the system chassis 15 Plug in the system power cord s and power up the system ...

Page 91: ...sks A dummy tray is installed in an empty slot of the 3 5 inch hard disk drive bay This is intended to improve the cooling effect within the server Always install a dummy tray in any slot in which a hard disk is not installed IMPORTANT A specified dummy tray must be used Installation If installing new drives follow an installation scheme starting with the bottom most drive Fill the bays bottom to ...

Page 92: ...0 Figure 4 20 Unlocking the Drive Carrier 6 Align the drive carrier with the bay guide rail 7 Slide the drive carrier into the bay until if docks with the SCSI backplane connector See Figure 4 21 IMPORTANT Push the hard disk drive carrier until the hook of the handle hits the frame Hold the hard disk drive carrier with both hands securely and carefully ...

Page 93: ...alling the Hard Disk Drive 8 Close the lever ensuring the drive is secured The handle is locked when a distinct click is heard See Figure 4 22 Figure 4 22 Locking the Hard Disk Drive Carrier 9 Close the bezel opened in step 2 Handle Hook Handle Frame ...

Page 94: ...zel by using the security key to open the front bezel See Figure 4 23 Figure 4 23 Releasing the Hard Disk Drive Carrier 3 Press the locking tab to release the lock 4 Grasp the drive carrier handle and pull the handle toward you to disengage the drive connector from the backplane See Figure 4 24 Figure 4 24 Opening the Hard Disk Drive Carrier 5 Hold the drive carrier handle and hard disk securely a...

Page 95: ...disk drive thereby recovering the server to the state before the occurrence of the fault The auto rebuild function is valid for disk arrays set to RAID1 or RAID5 The auto rebuild is automatically started only by the hot swap of a defective hard disk or disk replacement in the power on state During the auto rebuild the disk lamp on the hard disk is lit green or amber alternatively IMPORTANT Do not ...

Page 96: ...e power supplies malfunction Installation 1 Prepare your system for upgrade See Preparing Your System for Disassembly and Reassembly describes earlier in this chapter 2 Loosen a screw securing the blank cover to remove the cover from the chassis Remove the cover and save it for future use See Figure 4 26 Figure 4 26 Loosening the Blank Cover Retaining Screw 3 Press down the locking tab of the powe...

Page 97: ...t the handle is in full open position To avoid damaging the power supply unit do not tilt or twist the unit as you push it into the connector Figure 4 28 Installing the Power Supply 5 Push the power supply handle up See Figure 4 29 NOTE Confirm that the handle is securely hooked Figure 4 29 Pushing up the Power Supply Handle Handle Hook Frame ...

Page 98: ...ure 4 30 Securing the Power Supply 7 Connect two power cords to the AC inlets The AC Power lamps go on and DC Power lamps blink when the power cords are connected See Figure 4 31 Figure 4 31 Connecting the Power Cords 8 Turn on the power of the server The DC Power lamps on the power supplies are lit DC Power lamp Power Status lamp AC Power lamp ...

Page 99: ...onnect the power cord from the failed power supply 4 While pressing down on the locking tab grasp the handle and carefully pull the power supply out of the power supply bay See Figure 4 32 IMPORTANT To avoid damaging the power supply unit do not tilt or twist the unit as you pull it from the power supply bay The module disengaging from its connector causes the initial resistance you will feel Use ...

Page 100: ...ccess Panel earlier in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel before powering on the system 3 Remove all the power cables from the system board 5 25 inch devices diskette drive and SCSI backplane 4 Remove and save the nine screws that secure the power supply to the rear of the chassis See Figure 4 33...

Page 101: ...ade See Preparing Your System for Disassembly and Reassembly described earlier in this chapter 2 Remove the left hand side cover 3 Hold the fan unit with its locking tab facing the front of the server and with the hook facing the rear of the server Insert the fan unit into the server See Figure 4 34 Figure 4 34 Installing a Fan Unit Fan unit Fan 5 for CPU and memory boards Fan unit Fan 3 for PCI b...

Page 102: ...re 4 35 Securing the Fan Unit 5 Connect the cooling fan cable to the system board See Figure 4 36 Figure 4 36 Fan cable Connector 6 Reassemble the removed components 7 Configure the hardware by using the configuration disk supplied with the optional fan unit Refer to the manual that comes with the optional fan unit for detailed instructions Fan Connectors ...

Page 103: ...escribed earlier in this chapter 2 Remove the left hand side cover 3 Remove the fan unit connector from the system board See Figure 4 37 4 Push the locking tab to unlock the cooling fan unit and remove the fan unit from the server See Figure 4 37 5 Reassemble the removed components Figure 4 37 Removing a Fan Unit ...

Page 104: ...ation the optional SCSI add in card and SCSI cable are required The server can include a maximum of two half height devices and one full height device Set the SCSI termination of the 5 25 inch device to be installed to OFF and the SCSI ID to a value which is not duplicated or corrupted with that of any other device Refer to the documentation coming with each of the devices for how to set the value...

Page 105: ...rews fixing the dummy cover See Figure 4 39 4 Pull out the dummy cover toward you carefully NOTE When installing a full height device remove two dummy covers Figure 4 39 Removing Dummy Covers 5 Attach the rails to the 5 25 inch device by using the four screws See Figure 4 40 Figure 4 40 Attaching the Rails IMPORTANT When installing a double height device use the DLT device rails that is included w...

Page 106: ...emoved in step 3 See Figure 4 41 Half height device Full height device Figure 4 41 Securing the Media Device 8 Ensure the front of the installed 5 25 inch device is aligned with the CDROM drive already installed in the server 9 Connect the SCSI interface and power cables to the installed 5 25 inch device 10 Install the removed components Removal Remove the 5 25 inch device in the reverse procedure...

Page 107: ... NOTE When a PCI board is installed removed or removed from the present slot and then installed in another slot modify the detailed settings including the interrupt lines IRQ by using the BIOS setup utility SETUP if necessary See Chapter 4 for the settings of the interrupt line states and I O spaces at the shipment of the server System Board Figure 4 42 PCI Slot Designations 1 The system operates ...

Page 108: ...I board slot List of optional devices and their available slots Slot Board Name PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 PCI 6 Remarks SCSI Controller SCSI Controller Disk Array Controller Disk Array Controller Only N8103 80F and N8103 81F can coexist Fibre Channel Controller Up to two Fibre channel controllers can be installed 100BASE TX Board 100BASE TX Board Up to four 100BASE TX boards can be installed 1...

Page 109: ...ver See Figure 4 43 IMPORTANT Keep the expansion slot cover being removed carefully Figure 4 43 Removing the PCI Slot Cover 6 On the edge opposite the connectors grasp the board by both corners Orient the board to the vacant slot so that the metal retention bracket is toward the rear of the chassis 7 Insert the board into the front retention mechanism and rear guide rails Carefully push the board ...

Page 110: ...n the power of the server 11 Check for any POST error messages 12 Start the BIOS Setup Utility to set the Reset Configuration Data in the Advanced menu to Yes This is required to update the hardware configuration information Removal Remove the board in the reverse procedure of the installation Then install the connector cap and additional slot cover Guide rail ...

Page 111: ...ake contact with terminals and components on the disk array controller board using your bare hands To change the disk array configuration or the RAID level the hard disks must be initialized If important data is saved on the hard disks used to constitute a disk array first back up the data on the other hard disks and then install the boards and configure the disk array More than one hard disk is r...

Page 112: ...or the documentation coming with the disk array controller for details If a disk array controller is replaced create the configuration information newly by using the proper utility When more than one disk array controller board are installed in the server install the disk array controller board to which the system disk to be booted is connected in the lowest PCI slot number For example if four dis...

Page 113: ...ive connected to the RAID controller board Before the access status can be indicated the LED connector on the RAID controller board and the DAC LED connector on the system board must be connected through the LED cable supplied with the server The DAC LED connector is at the position shown in the Figure 4 45 below It can be connected in either direction Figure 4 45 DAC LED Cable Connection to the S...

Page 114: ... chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel before powering on the system 3 Disconnect the data cable connector and power cable connector from their mating connectors on the rear of the diskette drive 4 Remove and save the two screws A that secure the diskette drive carrier to the front of the chassis See Fig...

Page 115: ...ecure it with the four screws removed in Step 6 See Figure 4 47 9 Position the diskette drive carrier next to the hard disk drive bay and slide the carrier towards the front of the system until it locks into place Secure the drive to the front panel using the two screws removed in Step 4 See Figure 4 46 10 Connect the data cable connector and power cable connector to the rear of the diskette drive...

Page 116: ...Figure 4 48 perform the following procedures 1 Prepare your system for disassembly See Preparing Your System for Disassembly and Reassembly earlier in this chapter 2 Remove the metal pin B from the top of the bezel hinge D by pushing in on the flexible bezel pin tab C and pulling the pin down and out of the bezel hinge See Figure 4 48 3 Allow the bezel A to drop down so that it disengages from the...

Page 117: ... front bezel to access the front panel The front panel is secured to the front of the chassis by hooks and a locking lever To remove the front panel its locking lever must be released and the panel moved up slightly to disengage its hooks from the chassis To remove the front panel see Figure 4 50 perform the following procedures 1 Prepare your system for disassembly See Preparing Your System for D...

Page 118: ...nd is released by pushing the lever towards the right so that it clears the notch in its locking slot 4 Pull the front panel A away from the front of the chassis far enough to remove the five LEDs inserted into the back of the front panel Note the position of each LED before removing it from the front panel Set the front panel aside for reattaching it later A B A Front panel B Locking lever Figure...

Page 119: ...ions at the beginning of this chapter 2 Prepare your system for upgrade See Preparing Your System for Disassembly and Reassembly described earlier in this chapter 3 Remove the left hand side access panel as described earlier in this chapter 4 Remove the optional front cooling fan unit if installed following procedures described earlier in this chapter 5 Remove all the drive carriers from the HDD b...

Page 120: ...t power before opening your system can result in personal injury and equipment damage All voltage is removed only when the power cords are unplugged To remove the hot swap SCSI backplane perform the following procedures 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Remove the hot swap HDD bay See Hot Swap HDD Bay...

Page 121: ...secure it with the eight screws removed in Step 3 See Figure 4 52 6 At the front of the server install the HDD bay into the chassis and secure it with eight screws See Figure 4 51 7 Connect the power cables HSBP I2 C cable and SCSI interface cable to their connectors on the SCSI backplane 8 Install the optional front cooling fan unit following procedures previously described in this chapter if pre...

Page 122: ... outlet s Note If the system power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side access panel of the chassis following procedures previously described in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Alw...

Page 123: ...e it from the fan housing A B Figure 4 54 Removing the Rear Cooling Fan 11 Position the replacement fan inside the fan housing ensuring the fan label faces the rear of the system Install the side of the fan nearest the system board first then swivel the outside edge of the fan in place inside the fan housing tab 12 Connect the rear cooling fan cable to the system board See Figure 4 53 13 Reassembl...

Page 124: ...ower on off switch on the front panel of the server see Front View in Chapter 1 The power on LED goes out 5 Power off the peripheral devices 6 Unplug the system power cord s from the AC wall outlet s Note If the system power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side...

Page 125: ... for reassembly 14 Carefully move the board sideways slightly towards the front of the cabinet so that it clears all its I O connectors Then lift the system board out of the chassis and place it component side up on a nonconductive static free surface 15 Remove the four screws securing each CPU retention module and remove the module for use on the replacement system board See Figure 4 55 B Note th...

Page 126: ...nents and check system board operation Power Supply Back Board To remove the power supply back board perform the following procedures 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Open the front bezel of your system 3 Shutdown the operating system OS 4 Press the power on off switch on the front panel of the serve...

Page 127: ...56 B 11 The power supply back board mounts on top of four standoffs Pull the back board towards you to release it from the standoffs 12 Lift the power supply back board towards the top of the system and remove it and associated cables from the system 13 Install the replacement power supply back board into the system in the same position as the original being sure to route the power cables to the s...

Page 128: ... system for disassembly See Preparing Your System for Disassembly and Reassembly earlier in this chapter 2 Position the chassis on it side and move it to the edge of a table or workbench so that its stabilizer feet overhang the surface rim 3 Remove and save the two screws attaching a foot to the bottom of the chassis 4 Slide the foot towards the rear of the chassis and remove the foot from the cha...

Page 129: ...ower cord s from the AC wall outlet s Note If the system power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures 7 Remove the left hand side access panel of the system chassis following procedures previously described in this chapter 8 Remove the system board following procedures previously described ...

Page 130: ...ystem for disassembly See Preparing Your System for Disassembly and Reassembly earlier in this chapter 2 Remove the left hand side access panel of the system chassis following procedures previously described in this chapter 3 Remove the front panel following procedures previously described in this chapter See Front Panel earlier in this chapter 4 Remove the power switch reset switch and dump switc...

Page 131: ...nector To remove the intrusion switch assembly see Figure 4 60 perform the following procedures 1 Prepare your system for disassembly See Preparing Your System for Disassembly and Reassembly earlier in this chapter 2 Remove the left hand side access panel of the system chassis See Removing the Side Access Panel earlier in this chapter 3 Tag and disconnect the intrusion switch cable from its mating...

Page 132: ......

Page 133: ...s Resetting the Server Forced Shutdown Troubleshooting Checklists Diagnostic Procedures Specific Problems and Corrective Actions Problems with the Network Plug and Play Installation Tips Error Messages How to Identify BIOS and BMC Revision Levels Lamps ...

Page 134: ...AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage CAUTION Operating your system with the cover removed can damage your system components For proper cooling and airflow always replace the top...

Page 135: ...he data in process To reset the server when it is not frozen make sure that no processing is in progress Hard reset Press the RESET switch at the front of the server See Figure 5 1 Figure 5 1 Pressing the Reset Button Soft reset If the server halts before starting the OS press and hold Ctrl and Alt and press Delete This restarts the server ...

Page 136: ... POWER switch on the server for at least four seconds The power is forcibly turned off To turn on the power back again wait approximately 10 seconds after turning off the power forced shutdown Figure 5 2 Pressing the Power Button IMPORTANT If the remote power on function is used cycle the power once to load the OS and turn off the power again in the normal way Press here for at least 4 seconds ...

Page 137: ...LED should be lit Are all cables correctly connected and secured Are all the PCI option boards fully seated in their connector slots in the riser cards Are all jumpers and switch settings on option boards and peripheral devices correct If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are the processors fully seated in their slots on the syst...

Page 138: ...Is the software an authorized copy Unauthorized copies often do not work Obtain an authorized copy of the software If you are running the software from a diskette is it a good copy If you are running the software from a hard disk drive is the software correctly installed Where all necessary procedures followed and files installed If you are running the software from a CD ROM disk is the disk scrat...

Page 139: ...If the problem recurs you may need to reformat the hard disk drive The hard disk drive the drive controller or the system board set may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might hav...

Page 140: ...em for diagnosing problems perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make s...

Page 141: ...lem with the display it emits a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the Error Messages section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes The POST Tests table at the end of this chapter lists keys active during POST and provides a descr...

Page 142: ... Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The ...

Page 143: ...etup does not appear on the screen The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cool...

Page 144: ...ep pattern and characters do not display the video display or video controller may have failed Contact your service representative or authorized dealer for assistance Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display Are the video monitor s signal and ...

Page 145: ...elevant switches and jumpers on the drive set correctly Is the drive properly configured Is the onboard IDE controller enabled Problems with Application Software If you have problems with application software perform the following Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using th...

Page 146: ...twork controller Make sure the other adapter supports shared interrupts Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The network driver files may be corrupt or deleted Delete and then reinstall the drivers Run the diagnostics Plug and Play Installation Tips Certain drivers may requi...

Page 147: ...subsection POST Error Code Hardware References that follow Table 5 1 POST Error Codes and Messages On screen error message Action 100 Timer Channel 2 Error 101 Master Interrupt Controller 102 Slave Interrupt Controller 103 CMOS Battery Failure Contact your service representative to replace the system board 104 CMOS Option not Set Contact your service representative to replace the system board Rest...

Page 148: ...emory bad Install the CPU processor correctly Contact your service representative to replace the CPU 120 NVRAM cleared by Jumper 121 Password clear Activate the BIOS SETUP utility to set the CMOS or password 140 PCI Error 141 PCI Memory Allocation Error 142 PCI IO Allocation Error Securely install the PCI boards and PCI riser card Contact your service representative to replace the PCI board system...

Page 149: ...ast boot 8151 Processor 2 failed initialization on last boot Securely install the processor If the message is displayed each time the system is booted contact your service representative to replace the processor or system board 8160 Processor 01 unable to apply BIOS update 8161 Processor 02 unable to apply BIOS update 8170 Processor P1 L2 cache failed 8171 Processor P2 L2 cache failed Contact your...

Page 150: ...sor Contact your service representative to replace the processor or system board 8300 Baseboard Management Controller failed to Function 8301 Front Panel Controller failed to Function 8305 Hotswap Controller failed to Function Contact your service representative to replace the system board 8420 Intelligent System Monitoring Chassis Opened Install the top cover correctly 84F1 Intelligent System Mon...

Page 151: ...ayed periodically if ESMPRO is not installed The event log must be cleared periodically 8500 Bad or missing memory in Slot 2A 8501 Bad or missing memory in Slot1A 8504 Bad or missing memory in Slot 2B 8505 Bad or missing memory in Slot 1B 8601 All memory marked as fail Forcing minimum back online Check to see that the all DIMMs are firmly seated in the slot Contact your service representative to r...

Page 152: ... or memory boards can be also identified with the SETUP utility Note DIMMs are always added in pairs in the ascending order of DIMM socket numbers 1A DIMM 1 A 1B DIMM 1 B DIMM Group Bank 1 2A DIMM 2 A 2B DIMM 2 B DIMM Group Bank 2 Figure 5 3 Processor and DIMM Locations on the System Board Processor 1 Processor 2 Slot 1A DIMM 1A Slot 1B DIMM 1B Slot 2A DIMM 2A Slot 2B DIMM 2B Fan 5 Option Fan 3 Op...

Page 153: ... or system board 7 Processor exception interrupt error Contact your service representative to replace the processor or system board 8 Display memory read write error Contact your service representative to replace the system board 9 ROM checksum error 10 Shutdown register error 11 BIOS disabled Contact your service representative to replace the system board 1 5 1 1 FRB failure Contact your service ...

Page 154: ...s the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the cur...

Page 155: ...The STATUS lamp stays lit in green when the server is in successful operation When the STATUS lamp is unlit or lit flashing in amber it indicates that the server has failed The following table lists indications of the STATUS lamp descriptions and actions to take NOTES If the server has the ESMPRO or Off line Maintenance Utility installed you can view the error log to identify the cause of a troubl...

Page 156: ...uest is made Wait until the memory dump is completed A temperature alarm was detected Check if the internal fans are clean and if the fan units are firmly connected If the STATUS lamp indication does not change when the fans are normal contact your sales representative A voltage alarm was detected On amber All the power supply units failed Contact your sales representative Either of the following ...

Page 157: ... s allow you to set the server to automatically turn in the power saving mode when no access is made to the server for a certain period of time or to select the power saving mode with a command DISK ACCESS Lamp The DISK ACCESS lamp indicates the state of hard disks in the 3 5 inch hard disk drive bay This lamp lights in green every time any of such hard disks is accessed When the DISK ACCESS lamp ...

Page 158: ...ard disk Alternate lighting green or amber Indicates that the hard disk is being rebuilt this status is not a failure If the defected hard disk is replaced with a new one in the disk array configuration the data is automatically rebuilt auto rebuild function During the rebuild operation the lamp is lit green or amber alternatively The lamp goes off when the rebuild is terminated normally The lamp ...

Page 159: ...the power of the server is turned on the lamp goes on green If the lamp is not lit after turning on the power of the server the power unit may be defected Contact you service representative to replace the power unit Power Status Lamp If a power supply failure such as a fan performance problem current limit and overload voltage is detected this lamp goes on amber Contact you service representative ...

Page 160: ...ontact your service representative 100 10 lamp LAN1 The 100 10 lamp indicates whether each of the network ports normally equipped with the server is operated through the 100BASE TX or 10BASE T network interface If the lamp is lit amber the network port is operated through 1000BASE T If the lamp is off the network port is operated through 10BASE T 1000 100 10 lamp LAN2 The 1000 100 10 lamp indicate...

Page 161: ...6 Illustrated Parts Breakdown Exploded View Field Replaceable Units ...

Page 162: ...ated Parts Breakdown This chapter provides an exploded view and parts lists for the major assemblies of your server Exploded View 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 4 24 25 26 27 28 26 29 ...

Page 163: ...D Cage Hot Swap 9 Power Supply Backboard 6896460000 Power Supply Hot Swap DPS 450FB D 313 01532 000 10 Non Hot Swap 450W PS 2 856 060342 505A 11 IO Shield 12 Rear Fan 13 Memory DIMMs Refer to subsection Memory Expansion in this chapter 14 Retention Module 6867350000 15 System Board Processors Memory Retention Module not included 856 122387 001 16 Raid Controllers and Cache Refer to subsections RAI...

Page 164: ... Master Key 23 SCSI Backplane 856 122575 001 24 DLT Bracket Kit 25 104 Key Keyboard 26 Intrusion Switch Assembly included in 6896590000 6901600000 27 LED Switch Assembly included in 6896590000 28 Redundant Fan Assembly 856 060342 502A 6884800000 29 Front Bezel Door 6896480000 ...

Page 165: ...00 Kit 73 GB ATLAS320 73SCA FWB411 6893380000 Kit 18 GB SCSI 15K RPM ST318453LC FW0002 6893390000 Kit 36 GB SCSI 15K RPM ST336753LC FW0002 6893400000 Kit 73 GB SCSI 15K RPM ST373453LC FW0002 6893410000 DVD Drives Replaceable Parts Description Part Number DVDR SR8588 BNN MATSUSH FW7Z16 6892800000 DAT Tape Drives Replaceable Parts Description Part Number 20 40 GB DDS4 DAT ELEPHANT EARS FW 02N9 68721...

Page 166: ...000 SCSI Controllers Replaceable Parts Description Part Number ADAPTEC AHA29160 64 BIT NE LAT 6829240100 ADAPTEC AHA2944UW For Servers 1301630000 Network Controllers Replaceable Parts Description Part Number INTEL 1000BASE SX ADAPTER BOARD 154 01504 000 LAN PRO1000XT PWLA8490XT INTEL 6893180000 LP952L F2 B1 60A7 FW3 90A7 6895780000 Memory Expansion Replaceable Parts Description Part Number DIMM 12...

Page 167: ...896510000 Port COM Cable included in 6896590000 6896420000 IDE CDROM Cable included in 6896590000 6896430000 FDD Cable included in 6896590000 6896450000 U320 SCSI Cable 2Conn 68P 0 9M use to link backplane to system board or an additional SCSI controller 6895050000 RAID LED Cable 320 01688 000 U160 EXT SCSI Cable 320 01676 000 TM1300 6 CONN SCSI Cable with terminator Use for additional tape drive ...

Page 168: ......

Page 169: ...A Specifications System Specifications ...

Page 170: ...PCI 64 bit 100MHz 4 slots Additional slot PCI 32 bit 33MHz 2 slots LAN interface 1000BASE T 100BASE TX 10BASE T 1 port 100BASE TX 10BASE T 1 port Keyboard MINI DIN 6 pin connector 1 port Mouse MINI DIN 6 pin connector 1 port USB 4 pin 3 ports Serial D sub 9 pin 2 ports Parallel D sub 25 pin 1 port Network RJ 45 2 ports Display MINI D sub 15 pin 1 port External interface SCSI Ultra320 160 SCSI 1 po...

Page 171: ...guring Windows 2000 Overview Device Drivers Installation Assumption Installation Preparation Installing Microsoft Windows 2000 Operating System Installing LAN Adapters Driver Installation for the ATI RAGE XL Display Adapter ...

Page 172: ...install Windows 2000 Operating System on your system Device Drivers The drivers required for the devices listed in Table B 1 below are located on the EXPRESSBUILDER CD that is included with your system To create the required diskettes perform Tools on the EXPRESSBUILDER CD CAUTION When creating the required diskettes from the EXPRESSBUILDER CD make sure you use the drivers required for the devices...

Page 173: ...stalling Windows 2000 Operating System from the CD ROM media Note If you have an optional disk array controller preinstalled on your system it was preconfigured at the factory Refer to your system s User s Guide and to the RAID Installation Guide and the Disk Array Controller Installation Guide and User s Manual for additional information on this option card If you need to change the RAID level fr...

Page 174: ...000 services and facilities Table B 2 Advanced Information Item Information Required Enter Your Information Here 1 Name of the Windows 2000 user 2 Name of the licensed organization 3 Product Key number for Microsoft Windows 2000 Server Software This number is on the Certificate of Authenticity included with your Windows 2000 Server Software 4 Name that you assign to the server 5 Obtain your networ...

Page 175: ...tem is installed press Enter while the message Press any key to boot from CD is displayed at the top of the screen Note Perform Step 2 if a SCSI Disk or RAID controller drivers and or HAL on the Windows 2000 OEM DISK are required otherwise go to Step 9 2 While the message Setup is inspecting your computer s hardware configuration or a solid blue background is displayed on the screen perform one of...

Page 176: ...r select Other if you have a device support disk provided by an adapter manufacturer 7 Insert the Windows 2000 OEM DISK diskette into the floppy disk drive and press Enter A list of mass storage devices is displayed 8 Select the RAID disk array controller installed in your server from the list of mass storage devices 9 Follow the messages on the screen to continue to install Note Please consult th...

Page 177: ...ot be located in the exact location described here The Intel PROSetII install wizard displays 3 Click on the NEXT button and select I accept the terms in the license agreement 4 Click on the NEXT button and the installation options screen displays Select TYPICAL and click on the NEXT button 5 Click on the INSTALL button The message Digital signature not found displays 6 Click on the YES button Ins...

Page 178: ...as necessary Driver Installation for the ATI RAGE XL Display Adapter To take full advantage of the on board ATI RAGE XL display adapter perform the following driver installation procedure 1 Power on start Windows 2000 and log on 2 Insert the EXPRESSBUILDER CD into the system CDROM drive The Start Menu displays Cancel out of the Start menu and run D WINNT Video W2k Setup exe where D is the drive le...

Page 179: ...C IRQ and I O Port Addresses Interrupt Requests PIRQ and PCI Device ...

Page 180: ...signed as follows Use the BIOS setup utility BIOS for interrupt setup Menu Option Interrupt PCI IRQ 1 On board SCSI Channel 0 PCI slot 6 INT D PCI IRQ 2 On board SCSI Channel 1 PCI slot 6 INT C PCI IRQ 3 On board LAN 1 PCI IRQ 4 On board LAN 2 PCI IRQ 5 On board GA PCI IRQ 6 PCI slot 3 INT A PCI IRQ 7 PCI slot 4 INT A PCI IRQ 8 PCI slot 6 INT A PCI IRQ 9 PCI slot 2 INT A PCI IRQ 10 PCI slot 5 INT ...

Page 181: ...ster F0 Register IRQ13 F1 FF Logical device configuration 170 177 or BAR2 EDMA2 compatible mode primary command block register 1F0 1F7 or BAR0 EDMA2 compatible mode secondary command block register 278 27F Parallel port 3 2F8 2FF Serial port 2 BAR or 376 EDMA2 compatible mode secondary command block register 370 377 Floppy disk drive 2 IDE 2 378 37F Parallel port 2 3B0 3BB VGA 3BC 3BE Parallel por...

Page 182: ... wait register C6F Other control registers CA2 CA3 IPMI MPI KCS interface CA4 CA5 IPMI SMI interface CA6 CA7 IPMI SCI SW1 interface CD6 Power management index register CD7 Power management data register CF8 CFC PCI configuration space CF9 Reset control F50 F58 General chipset FE00 FE3F Chipset BAR4 00 0F EDMA2 PCI base address register 4 1 Hexadecimal notation 2 The I O port address of a PCI devic...

Page 183: ...D Internal Cabling Diagrams Standard Configuration Disk Array Configuration of Built in Hard Disks Installing a SCSI File Device ...

Page 184: ...onnections in the standard configuration Option CD ROM Option 5 25 inch device bay 3 5 inch hard disk drive bay Hard disks are optional System board PCI 5 PCI 6 SCSI Floppy disk IDE IDE Floppy disk drive ID5 ID4 ID3 ID2 ID1 ID0 SCSI cable IDE cable Floppy disk drive cable PCI 1 PCI 2 PCI 3 PCI 4 ...

Page 185: ...ntroller you may connect one of the two channels to the built in SCSI backboard joined with the hard disk in a 3 5 in device bay and the remaining channel to a additional disk unit A disk array controller of another type has two connectors in a channel or external and built in connectors Note that a single channel may not be used for both external and built in devices 5 25 inch device bay Disk arr...

Page 186: ... the terminating resistors of connected devices For the settings see the manual provided with each device A file device needs settings such as a SCSI transfer rate For the transfer rate see the manual provided with the file device Use the BIOS utility of the SCSI controller to make the settings For details see the manual provided with the SCSI controller An onboard Ultra320 SCSI connector can be u...

Page 187: ...isk drive bay is connected with an optional RAID controller 5 25 inch device bay Disk array System board PCI 1 PCI 2 PCI 3 PCI 4 PCI 5 PCI 6 SCSI Floppy disk IDE IDE Floppy disk drive ID5 ID4 ID3 ID2 ID1 ID0 SCSI cable DAC LED cable IDE cable Floppy disk drive cable Disk array controller board DAC LED SCSI ID1 CD ROM SCSI ID0 Terminator SCSI cable optional ...

Page 188: ......

Page 189: ...ector on the backplane board in desktop computers and expansion boxes that allows you to install circuit cards backup A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base m...

Page 190: ...ta for direct access by the microprocessor CD ROM drive Compact Disk ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide S...

Page 191: ...A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correcti...

Page 192: ...off See also flash EPROM and ROM expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer is powe...

Page 193: ...pe of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A s...

Page 194: ...puter that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input devi...

Page 195: ... bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and pla...

Page 196: ...stem management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the trans...

Page 197: ...CSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second double edge clocking cyclical redundancy checking CRC providing higher levels of data reliability and domain validation that detects the configuration of the SCSI bus and automatically tests and adjusts the SCSI bus transfer rate to optimize interoperability Note that the Ultra 160 m uses ...

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Page 199: ...purchased Be sure to record the same information for any components added to the system such as a power supply hard disk drives add in boards or printers Record the model and serial numbers of the unit and system board The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The location of serial numbers on add in boards hard disk drives and externa...

Page 200: ... Slot 1A DIMM Slot 1B DIMM Slot 2A DIMM Slot 2B Modem Diskette Drive Tape Drive CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Network Controller 1 Network Controller 2 RAID Controller SCSI Controller Monitor Keyboard Mouse Power Supply standard Power Supply optional ...

Page 201: ... processors 6 5 RAID controllers and cache 6 6 tape drives 6 5 File bay A 2 Floppy disk A 2 FORCED SHUTDOWN 5 4 Front door 1 4 G Graphics A 2 H Hard disk A 2 Humidity A 2 I I O port address C 3 Installation assumption Windows 2000 B 3 Installing Windows 2000 B 5 Integrated peripheral configuration menu configuring in Setup 3 8 Interface A 2 J Jumpers CMOS clear 3 23 password 3 23 system board 3 22...

Page 202: ...f 2 8 unpacking 2 3 System board removing 4 58 System disassembly and reassembly removing the diskette drive and carrier assembly 4 48 removing the front door and front door hinge tower based system 4 50 removing the front panel 4 51 removing the hot swap HDD bay 4 53 removing the hot swap SCSI backplane 4 54 removing the intrusion switch assembly 4 65 removing the non hot swap power supply 4 34 r...

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