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System Overview

28

Mitel SMB Controller

syd-0657/2.0 – R6.0 – 09.2018

Tab. 11

Planning and configuration applications

MiContact Center

Business

• Contact Center on a location with up to 80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility

Mitel Border Gateway

(MBG)

• Highly scalable solution which offers mobile and external workers secure

and seamless access to the company's voice and data applications, regard-
less of their location. How to deploy such a solution refer to the document
“Mitel SIP Teleworker via MBG on MiVoice Office 400”.

Mitel Alarm Server

• Specially designed for use in hospitals and nursing homes, industries and

businesses as well as public domains.

• Mitel Alarm Server monitors processes, activates the required services, sets

off alarms based on predefined samples or notifies selected recipients via
paging, e-mail, SMS or voice message.

• The alarm can be set off via a nurse call or fire-alarm system (ESPA inter-

face), via a key predefined on the Mitel DECT or system phone, an alert but-
ton, web client, or by calling the alarm server (audio guide), or via e-mail
(subject line analysis).

Application

Main features

Mitel CPQ

• Web-based planning application for Mitel communication platforms (CPQ = Con-

figuring Planning Quoting)

• Uses project data to calculate the necessary communication server complete with

terminals, interface cards, modules and licences

• Country-specific adaptations possible for accessories
• Stored price lists and configurable quote compilation
• No installation necessary

WebAdmin

• Web-based configuration tool for configuring and monitoring a single system or

an entire network (AIN)

• Access control with user accounts and predefined authorization profiles
• Special accesses for hospitality solutions
• Integrated online help and configuration assistant
• Integrated in the communication server software package

Mitel 400 Hospitality

Manager

• Integrated web-based application used to operate functions in the hospitality sec-

tor

• List view and floor-by-floor view of the rooms
• Functions such as check-in, check-out, group check-in, notification, wake-up call,

retrieval of call charges, maintenance list, etc.

Application

Main features

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Summary of Contents for MiVoice Office 400

Page 1: ...MIVOICE OFFICE 400 MITEL SMB CONTROLLER AS OF VERSION R6 0 SYSTEM MANUAL syd 0657_en 2 0 R6 0 09 2018 ...

Page 2: ...ctronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is prohibited...

Page 3: ...cation interfaces 29 2 7 2 1 Mitel Open Interfaces Platform 29 2 7 2 2 Message and alarm systems 32 2 7 2 3 CTI Computer Telephony Integration 33 2 7 2 4 ISDN interface 34 2 7 2 5 Configuration 34 2 7 2 6 System monitoring 34 2 7 2 7 Call logging 35 2 7 2 8 Hospitality Hotel 35 2 7 2 9 Voice over IP 35 2 8 Connection options 36 2 9 Getting started 37 2 9 1 General requirements 37 2 9 2 Plan and or...

Page 4: ...ences 77 3 4 10 Power supply capacity 84 3 4 10 1 Supply power available for terminals 84 3 4 10 2 Power supply per terminal interface 85 4 Installation 87 4 1 System components 87 4 2 Fitting the communication server 87 4 2 1 Equipment supplied 88 4 2 2 Mounting options 88 4 2 2 1 Cable cover set 88 4 2 2 2 Mitel SMBC rack mounting set 88 4 2 3 Location requirements 88 4 2 4 Safety regulations 89...

Page 5: ... 7 3 Terminal interfaces 119 4 7 3 1 DSI terminal interfaces 119 4 7 3 2 BRI S terminal interfaces 129 4 7 3 3 FXS terminal interfaces 133 4 7 4 Fan out panel FOP 138 4 7 5 Ethernet interfaces 141 4 8 Installing powering connecting and registering terminals 143 4 8 1 IP system phones 143 4 8 2 Mitel 6800 6900 SIP phone series 144 4 8 3 Standard SIP phones and standard SIP terminals 145 4 8 4 Mobil...

Page 6: ...173 5 8 3 2 First start 174 5 8 3 3 Factory Reset 175 5 8 4 Data backup 175 5 8 4 1 Auto backup 176 5 8 4 2 Distribution service 176 5 8 4 3 Manual backup 176 5 8 4 4 Restore backup 177 5 8 5 Importing and exporting configuration data 177 5 8 6 Mitel 6800 6900 SIP phones 178 6 Operation and Maintenance 179 6 1 Data Maintenance 179 6 1 1 What data is stored where 179 6 1 1 1 System software 180 6 1...

Page 7: ...ta 202 6 4 4 3 Carry out a first start of MiVoice Office 400 203 6 5 Operations supervision 204 6 5 1 Event message concept 204 6 5 1 1 Event types 204 6 5 1 2 Event tables 223 6 5 1 3 Signal destinations 224 6 5 2 Operating state and error displays 229 6 5 2 1 System operating state 229 6 5 2 2 System error displays 230 6 5 2 3 Terminals 230 6 5 2 4 Operating state of the Mitel DECT radio units 2...

Page 8: ...nd wiring adapters 242 7 4 5 LAN ports eth0 eth4 244 7 4 6 Digital and IP system phones 244 7 4 7 Mitel DECT radio units 245 7 5 Operation of digital system phones 247 7 5 1 Digit key assignment of system phones 247 7 5 2 Alpha keyboardMiVoice 5380 5380 IP 248 7 5 3 Function commands macros 249 7 6 Functions and terminals no longer supported 251 7 7 Licensing information of third party software pr...

Page 9: ...nce friendly The individual products and components are coordinated and must not be used for other purposes or replaced by third party prod ucts or components unless it is to connect other approved networks applications and terminals to the interfaces certified specially for that purpose User groups The design of the phones softphones and PC applications of the MiVoice Office 400 communication sol...

Page 10: ...communication system into operation Ensure that all end users have access to the user guides 1 2 Safety Information Reference to hazards Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product Please take note of these warnings and follow them at all times Please also take note in particular of haz ard war...

Page 11: ...upplier immedi ately of any defects do not install or put into operation any components that may be defective Check that you have all the relevant user documents at your disposal Configure this product with only the assemblies specified and in the locations stated in the user documentation During the installation follow the installation instructions for your MiVoice Office 400 product in the seque...

Page 12: ...oducts Restrict the number of user accounts to the minimum necessary and assign to the user accounts only those authorisation profiles that are actually required Instruct system assistants to open the remote maintenance access to the communi cation server only for the amount of time needed for access Instruct users with access rights to change their passwords on a regular basis and keep them under...

Page 13: ... The document is intended for planners installers and system managers of phone equipment Basic knowledge of phones especially ISDN and IP technology is required to understand the content The system manual is available in Acrobat Reader format and can be printed out if necessary Navigation in PDF format is based on the bookmarks table of contents cross references and index All these navigation aids...

Page 14: ...equipment See also Reference to other chapters within the document or to other documents Mitel Advanced Intelligent Network Particularities that have to be observed in an AIN References to the MiVoice Office 400 configuration tool WebAdmin If an equals sign is entered in the WebAdmin search window followed by a two digit navigation code the view assigned to the code is directly displayed Example L...

Page 15: ...ns in the area of unified communica tions multimedia and enhanced mobile services It is an open system that supports global standards and is therefore easily integrated into any existing infrastructure With its wide range of networking capabilities the system is particularly well suited for companies that operate in several locations Coverage can even be extended to the smallest branch offices at ...

Page 16: ...ng interface cards and system mod ules The Mitel SMB Controller ships with a fitted CPU module 6 analogue terminal in terfaces and 4 Gbit LAN connections 2 2 1 Installation versions The Mitel SMB Controller is suitable for both desktop installation wall mounting and in stallation in a 19 rack Covers for connecting cables and special installation covers for rack installation are available separatel...

Page 17: ...iVoice Office 400 series can be con nected up to form a homogeneous communication system The single systems are connected with one another via the IP network thereby forming the nodes of the over all AIN system One node acts as the Master and controls the other satellite nodes All the features are then available at all the nodes No call charges are incurred as the internal voice traffic between lo...

Page 18: ...te interfaces PRI With virtual networking all the nodes are connected via the public ISDN network This type of networking is particularly well suited for geographically dispersed locations which have such a low volume of calls between locations that leased lines or setting up a private data network are not worthwhile The range of services available in a virtual network depends on the range of serv...

Page 19: ... Mitel 6920 SIP Corded speech optimized handset MobileLink mobile device integra tion through optional USB Blue tooth Dongle Magnetic keyboard connector USB port 2 0 100 mA Can be used as auxiliary reception phone reduced functionality in hospitality environments Mitel 6930 SIP Corded speech optimized handset Support for optional cordless speech optimized handset Magnetic keyboard connector Can be...

Page 20: ...ecting a PC Backlit display Expansion key modules can be connected Headset socket DHSG standard Mitel 6867 SIP and Mitel 6869 SIP Magnetic keyboard connector Can be used as auxiliary reception phone reduced functionality in hospitality environments Mitel 6867 SIP Mitel 6869 SIP and Mitel 6873 SIP USB Interface Replaceable keyboard covers Mitel 6869 SIP and Mitel 6873 SIP Can be used as operator co...

Page 21: ... to e mail client Click to Call Connection to an MS Lync server or an IBM Sametime server Autonomous and powerful IP based PC system phone with intuitive user interface Can be used with headset or handset via PC audio interface USB or Bluetooth Graphical user interface with mouse and keyboard operation Displayable expansion keypad for team keys functions and phone numbers Displayable keypad Ring t...

Page 22: ...can be menu operated both in the idle state and during a call Other system features can be used via function codes With MMC Controller handover is possible between internal WLAN and mobile radio network Product Principal common features Additional model specific features Intuitive and user friendly menu prompting with Foxkey and central navigation key All the system features can be used Excellent ...

Page 23: ...t display Optional Bluetooth module Can be used as operator console when combined with expansion key module Product Principal common features Additional model specific features Configurable number and function keys with LED System features can be used via function codes Hearing aid compatible Connection via DSI interface One phone can be connected per DSI interface Powered via DSI bus or via optio...

Page 24: ...y for high quality broadband telephony can be used with Mitel SIP DECT only Note The Mitel 610 DECT Mitel 620 DECT Mitel 630 DECT Office 135 135pro and Office 160pro Safeguard ATEX cordless system phones are supported as before not all system features can be used Product Principal common features Additional model specific features Destination dialling keys Frequency dialling or pulse dialling Hand...

Page 25: ...odem etc approved by the network operator can be connected on the analogue terminal interfaces The communication system sup ports pulse and frequency dialling modes ISDN terminals ISDN terminals that comply with the Euro ISDN standard can be connected to the BRI S terminal interfaces The communication system provides a series of ISDN features at the S bus Mobile external phones Mobile external pho...

Page 26: ...l WLAN coverage and the mobile radio network without the call being interrupted Moreover with Mitel SIP DECT and Mitel 600 DECT series phones comprehensive solutions can be provided for wireless telephony on IP based networks In so doing RFP radio units are directly connected to the LAN like a VoIP device 2 7 Applications and application interfaces A distinction is made among applications between ...

Page 27: ... ments Integration of Microsoft Outlook IBM Lotus Notes Google Micro soft Lync etc UC clients for desktop web and mobile applications Comprehensive real time presence information Dynamic call distribution Real collaboration with joint use of the desktop and documents Easy retrieval of voice messages Secure instant messaging IM and data transmission Audio web and video conferences Mitel 400 CCS Mit...

Page 28: ...face via a key predefined on the Mitel DECT or system phone an alert but ton web client or by calling the alarm server audio guide or via e mail subject line analysis Application Main features Mitel CPQ Web based planning application for Mitel communication platforms CPQ Con figuring Planning Quoting Uses project data to calculate the necessary communication server complete with terminals interfac...

Page 29: ...le Thanks to the modular organ Self Service Portal SSP Web based application for end users which allows personalised configuration of a telephone Functions key assignment and printing of labels Setting the idle text and language Setting the presence profiles personal call routing voice mail forwarding etc Setting up dial in conference rooms Creating private phone book contacts Managing personal da...

Page 30: ...uch as Microsoft Exchange Microsoft Outlook Microsoft Active Directory communication server directories LDAP and ODBC directories and electronic phone books Moreover Microsoft Exchange directories can be directly synchronised Unified Communications OIP as telephony server When OIP is used as telephony server telephony integrates in a scalable manner into IT communication Top class Softphones PC op...

Page 31: ...g the call centre operation Offline and online reports ena ble the call center operator to analyse and optimise call centre operations OIP as application interface Certified third party manufacturers can for instance integrate sector specific applica tions into the MiVoice Office 400 and OpenCom communication environment OIP as automaton and alarm system External alarm systems and building automat...

Page 32: ... security and alarming sector This protocol can be used to implement customised alarm applications An alarm appears on the dis play of system phones complete with the freely definable user functions that apply only to that alarm In addition the duration of the tone as well as its volume and melody can be freely defined by the user for each alarm The Mitel Alarm Server is a flexible solution which ...

Page 33: ...plications based on the Microsoft TAPI 2 1 standard Terminal supervision control on the communication server by third party applications via the CSTA protocol is also supported First party CTI A first party CTI is the direct physical connection between a phone terminal and a te lephony Client workstation PC Telephony functions and telephone states are con trolled and monitored on the telephony Cli...

Page 34: ...s into a PISN Private Integrated Services Net work via the ISDN interface these protocols also provide various functions that can be used for connecting external applications e g IVR systems fax server voice mail sys tems unified messaging systems DECT radio systems 2 7 2 5 Configuration The MiVoice Office 400 communication server is configured via the web based WebAdmin application Other componen...

Page 35: ...ces Configuration is done through WebAdmin The Mitel 6940 SIP Mitel 6873 SIP MiVoice 5380 5380 IP reception phone or the web based Mitel 400 Hospitality Man ager application is available to operate the functions Reduced hospitality functionality are also available on Mitel 6920 SIP Mitel 6930 SIP Mitel 6867 SIP and Mitel 6869 SIP phones A connection to a Property Management System PMS via the comm...

Page 36: ...y Analogue public telephony network Open Interfaces Platform OIP Messaging and Alarm Systems Hotel Management Systems Applications server CTI call centre workstations Third Party CTI with telephony server First Party CTI via LAN with digital system terminal Control inputs for switch group control Control outputs Door intercoms with DTMF control functions General bell Fax machines Group 3 answering...

Page 37: ...es to the communication server DHCP ser vice should be available in your subnet Your communication server has an integrated DHCP server as well however it is switched off as per default If you plan to set up a SIP trunk you need a SIP account by a SIP provider of your choice Required accesses The URL s listed below refer to proprietary Mitel sites You need a partner login to ac cess them If you do...

Page 38: ...r Mitel SMB Controller does not have internet access download the latest MiVoice Office 400 application software e g mivo400 8923a0 r3 lib32_aarch64_ilp32 rpm and the SMB Controller system software e g Mitel SMBC_Management 1 1 9 1_Helium zip from 2 into the folder named Mitel 4 Download the latest System Search application from 2 into the folder named Mitel The application needs no installation a...

Page 39: ...Fit the housing cover 7 Connect the LAN cable to the Eth0 LAN interface on the front panel Note It is important to use the Eth0 interface as the other LAN interfaces wont work 8 Connect the power adapter to the socket on the front panel and to the power supply 100 240 VAC 48 62 Hz When the start up is finished the SMB Controller runs in normal operating mode The PWR LED lights up green and the SYS...

Page 40: ...the SMB Controller Manager is opened 3 Navigate to the Configuration IP network view 4 Click on Eth0 and activate the radio button Static in the IPv4 address part 5 Enter a static IP address the corresponding subnet mask and the IP gateway ad dress Although you could use DHCP we recommend addressing the SMB Control ler with a static IP address Click Apply 6 Enter the new IP address of your SMB Con...

Page 41: ...ver to see a list of available application software e g mivo400 8923a0 r3 lib32_aarch64_ilp32 rpm Then Click Upload on the line of the application software you want to upload If your SMB Controller has no internet access click Browse and select the appli cation software you have downloaded already Then click Open The upload begins You can view the progress with a progress indicator After the uploa...

Page 42: ...ou to change the default password of the administrator account to choose the System language and to enter a Site name 6 Click Next The first page of the WebAdmin Setup wizard opens Configure the basic settings using the Setup wizard Tip If you need help while going through the steps of the wizard click Help in the upper right of the Setup wizard A new help window appears You can leave the help win...

Page 43: ...rces ym Check the options for FoIP and DECT resources if applicable 4 Click Apply and Next The fourth page Setting up the numbering plan opens This page displays the predefined call numbers of the internal numbering plan You can edit or delete these numbers 5 Click Apply and Next The fifth page Setting up SIP providers opens This page allows you to set up a SIP provider profile or import a predefi...

Page 44: ... Add one or more expansion key modules to the phone if available 3 Connect the phone to the IP network and to the power supply by using the optional power adapter If your IP network supports PoE no power adapter is required 4 Restart the phone The phone searches for the communication server If more than one communication server is available the phone lists them in the format XXX MAC address Tip Yo...

Page 45: ...lowest port number 3 The phones are registered and allocated to their phone data instance in the commu nication server If you keep the suggested order the phone type matches with the configured terminal type You can fix a terminal mismatch in the WebAdmin terminal view Test your configuration Now you are able to make internal calls between the phones you connected to your communication server Do s...

Page 46: ...n external power supply The mounting options are described in the Chapter Fitting the communication server page 87 Notes The interface card 8DSI is not yet supported with Release R6 0 The interface cards TIC 1PRI TIC 2AB and TIC 4AB and the wiring adapter WA 2W must not be used in USA Canada Fig 6 Overview of the expansion possibilities 2 x BRI T S TIC 2TS 3 x BRI T S 1 x BRI T TIC 4TS 2 x FXO TIC...

Page 47: ...w shows the position of all the interfaces and slots on the mainboard display and control elements and on the front panel Interfaces SMBC Designation Remarks Slots for interface cards 4 IC1 IC4 with snap mechanism Slots for DSP modules 1 DSP1 3 three DSP modules stackable Slots for wiring adapters 4 WA1 WA4 one slot per wiring adapter Slot for IP media module1 1 Not yet supported with Release 6 0 ...

Page 48: ...0 CPU Slot for processor module already fitted RAM RAM module already fitted Flash Slot for Flash module not yet supported with Release 6 0 Fig 7 Mainboard interfaces display and control elements and front panel Eth3 Eth1 Eth2 FXS1 FXS2 FXS3 FXS4 FXS5 FXS6 Eth0 PWR F0 F1 F2 F3 F4 F5 F6 SYS DSP WA1 WA2 WA3 WA4 IC4 IC3 IC2 IC1 EIP CPU RAM Flash Front panel Socket for plug in power supply unit Pilot ...

Page 49: ...rements These functions are partly subject to licence see Tab 16 The basic resources of the communication server can be expanded by fitting DSP modules The functions of the DSP chips on the modules can also be configured see Tab 21 and Tab 1 Fixed functions of the mainboard DSP The table below provides an overview of the fixed functions of the mainboard DSP No licences or additional hardware is re...

Page 50: ...hannels per system can be used without a licence The G 711 VoIP channels of the mainboard can be combined with G 711 VoIP channels of DSP modules If voice mail channels are configured and licensed the two G 711 basic voice mail channels that can be used without a licence are redundant see Tab 15 The system has to be restarted for the configuration changes of the DSP to take effect 3 3 Expansion wi...

Page 51: ...er DSP modules of type SM DSP1 and SM DSP2 as these modules are not supported with Mitel SMB Controller Allocatable functions One or more functions can be allocated to the individual DSP chips on the DSP mod ules For this the DSP chips have to be loaded with different firmware The additional media resources can be used for DECT telephony Voice over IP fax transmissions audio services or integrated...

Page 52: ...modes of operation page 55 If the VoIP mode is set to G 711 two G 711 VoIP channels per system can be used without a licence One VoIP Channels for Standard Media Switch licence is required for each additional VoIP channel FoIP For reliable real time fax transmissions via an IP network using the T 38 fax protocol ITU T FoIP channels can be used without a licence Audio services The audio channels ar...

Page 53: ...ternal phone CAS CAS Channel associated signaling is a signalling protocol for PRI E1 network in terfaces used in certain countries e g Brazil This setting provides the tone sender and receiver for transmitting signalling information Use of VoIP channels VoIP channels are always required between IP and non IP endpoints They are freely available i e they are always used wherever they happen to be n...

Page 54: ...ueue with announcement Conference bridge IP endpoints IP system phone Mitel SIP terminal Standard SIP terminal DECT cordless phone via SIP DECT WiFi cordless phone via SIP DECT WiFi cordless phone via SIP access point WiFi mobile phone via MMC controller External via SIP provider IP endpoints on satellites In normal operation all IP endpoints are registered with the master even if they are located...

Page 55: ...r if all re served audio channels are already used audio channels from the Non re served shared pool are used No audio channels can be reserved for conference bridges Audio channels from the Non reserved shared pool are always used for the conference bridge Announcement service and music on hold use their own resources VoIP mode Explanation Licences No VoIP No VoIP channels can be configured G 711...

Page 56: ...r of audio channels on this node used for auto atten dant and queue with announcement only Reserved for voice mail Number of audio channels on this node that can be used exclusively for voice mail Reserved for call recording Number of audio channels on this node that can be used exclusively for call recording Reserved for announcements Number of audio channels on this node that can be used exclusi...

Page 57: ...igured on DECT 3 3 2 Interface cards Interface cards can be assigned to two categories Trunk cards These cards provide interfaces for connection to public dial up networks or for net working systems to create a private telephony network Terminal cards These cards provide interfaces for connecting digital and analogue voice and data terminals On some cards some of the interfaces are configurable BR...

Page 58: ... Terminal cards are used for connecting digital and analogue voice and data terminals FXS cards are an exception Their analogue interfaces are multifunctional In addition they provide interfaces for controlling external devices and switching over internal Type Network interfaces per card Max number of cards Remarks TIC 1PRI 1 PRI E1 4 Contains 30 B channels 10 B channels can be used licence free N...

Page 59: ... Terminal cards 3 3 3 Wiring adapter The wiring adapters route the interfaces of the various interface cards with the right connection diagram to the RJ45 sockets on the front panel The adapters are fitted to WA1 WA4 sockets WA 8DSI not yet supported with Release 6 0 Fig 10 Types of wiring adapters Type Terminal interfaces per card Max number of cards per system Remarks EADP41 1 Cards with hardwar...

Page 60: ...x pansion possibilities and on the other by the limits set in the software The software lim its can be partly expandable by licences 3 4 1 Media resources 3 4 2 General system capacity The number of slots interface cards and system modules per communication server have already been mentioned in the previous chapters and are not listed separately in this chapter Type Use with Remarks WA TS0 TIC 4TS...

Page 61: ...s for voice mail 16 per node Audio channels for auto attendant 36 per node Total audio channels2 36 per node Voice channels FoIP T 38 3 per node CAS transmitter receiver for PRI E1 network interfaces3 60 per node Configurable conference bridge 24 24 Active conferences see Tab 15 Trunk group 16 192 Trunk groups in route 8 8 Network interfaces per trunk group 8 8 Routes 2124 2124 B channel groups 16...

Page 62: ...fined text messages 16 16 Announcement message groups 50 50 User per announcement message group 16 16 Data service tables 32 32 User accounts for user access control 25 25 Authorization profiles for user accounts 25 25 Log entries per user account 20 20 First party CTI users via LAN 32 32 First party CTI users via Mitel Dialer 200 200 Third party CTI interfaces 1 1 Third Party CTI interface Basic ...

Page 63: ...nce only to certain countries such as Brazil 4 12 of them are masked not configurable 5 In USA Canada the abbreviation DID Direct Inward Dial is used instead of DDI Direct Dialling In 6 Only 6 on Mitel 6940 SIP Mitel 6873 SIP if phone is also used as reception phone 7 Depending on the phone type Aastra 6730i 31i 6 keys Mitel 6735 37 39 53 55 57 SIP 9 keys Mitel 6863 SIP 2 keys Mitel 6865 67 SIP 9 ...

Page 64: ...d mobile external phones 200 200 Miscella neous Free seating pools 200 200 DSI Terminals on DSI interfaces total 641 200 DSI Digital system phones MiVoice 5360 MiVoice 5361 MiVoice 5370 MiVoice 5380 641 200 2 DSI Operator consoles operator applications MiVoice 5380 MiVoice 1560 32 32 2 DSI Cordless system SB 4 radio unit 321 2552 1 DSI Cordless system SB 8 SB 8ANT radio units 161 2552 3 DSI DASL D...

Page 65: ... 6863 SIP Mitel 6865 SIP Mitel 6867 SIP Mitel 6869 SIP Mitel 6873 SIP 200 200 LAN Mitel SIP DECT Cordless phones 200 200 LAN Standard SIP terminals 200 200 LAN Mitel BluStar 8000i 50 50 LAN Mitel BluStar Softphones 200 200 LAN Mitel Mobile Client Controller 10 10 Virtual terminals 200 200 Integrated mobile external phones 200 200 Integrated mobile external phones with or without MMC 200 200 Integr...

Page 66: ...defined 3 Operation on 2 DSI interfaces in each case 4 Not yet supported with Release 6 0 5 Maximum of 2 simultaneous call connections 6 Transmission with the T 38 protocol is recommended for Fax over IP The corresponding media resources need to be allocated Max number SMBC AIN with SMBC as Master Ethernet interfaces 41 1 Only 1 interface eth0 is usable for MiVoice Office 400 per node Network inte...

Page 67: ...mber of users covered via SWA 3 4 6 Licences Use of the call manager software requires a licence Additional licences are required in order to use a number of enhanced functions and protocols to enable voice channels or to operate certain terminals The Mitel CPQ application automatically plans the nec essary licences which are then enabled on the communication server using a licence file The licenc...

Page 68: ...ed instructions about this can be found in the WebAdmin help on the Licences q9 view Mitel Advanced Intelligent Network In an AIN a valid Software Release licence must be available on the master only Exception For long term offline mode for operation with Secure VoIP and use as backup communica tion server the satellite must also have a valid Software Release licence Behaviour of satellites in onl...

Page 69: ... 22 10 14 5 14 users with SIP terminals With a specific number of UCC licence bundles more voice mail channels licences are added The formula is UCC licence bundles of any type 10 10 Example Entry UCC User 12 Standard UCC User 22 Premium UCC User 14 Formula UCC licence bundles 48 48 10 10 3 additional voice mail channels Terminals MiVoice 2380 IP Softphones One licence per terminal is required to ...

Page 70: ... network without the call being interrupted Dual Homing In the event of failure of the primary communication server or an interruption in the IP connection to the primary communication server SIP phones in the Mitel 6800 6900 SIP series can automatically register on a backup communication server On the backup communication server one licence is required per phone The licences are needed to registe...

Page 71: ...function and is independent of the Enterprise Voice Mail licence It means it can also be used in conjunction with basic voice mail One licence is required per system AIN Enterprise Voice Mail If the functionality of the basic voice mail system is insufficient the voice mail sys tem can be expanded This licence provides 2 audio channels for recording or play ing back audio data for voice mail auto ...

Page 72: ...nections with the aid of SRTP Secure Real Time Transport Protocol and or encrypted SIP signalling data using TLS Transport Layer Security Mitel Advanced Intelligent Network For legal reasons Trade Control Compliance in an AIN a Secure VoIP licence is required for both the Master and for each satellite Silent Intrusion This licence is needed for the Silent intrusion feature which is similar to the ...

Page 73: ... If Virtual Appliance is used as Master the VoIP channels of the master node are made avail able without a licence from the integrated Mitel Media Server However for the satellites VoIP channels the licences must be purchased Networking B Channels on PRI Cards 10 B channels can be used without licences for each PRI interface These channels cannot be transferred to other PRI interfaces An additiona...

Page 74: ...er This licence allows you to use the Mitel 400 Hospitality Manager The Mitel 400 Hospitality Manager is a web based application for receptionists in the hospitality sector One licence is required per system AIN Hospitality PMS Interface and Hospitality PMS Rooms The Hospitality PMS Interface licence is used to connect the communication server to a hotel management system using the FIAS protocol O...

Page 75: ...onal possibilities compared with ATPCx ATAS Interface Many commands available for messaging displaying text and pre senting softkeys on system phones emergency number called alarm safeguard basic with Redkey charging bay monitoring etc ATASpro Interface Additional functions available like DECT localization public emergency number called alarm evacuation alarm enhanced safeguard with alarm trigger ...

Page 76: ...he restriction concerns the fol lowing aspects Restricted operating features No call information for incoming calls and during the call connection Dialling by name is deactivated Functions cannot be invoked via the menu or function key likewise no enquiry calls can be made The team keys do not work Functions codes are not carried out except remote maintenance on off Dialling from PC and other CTI ...

Page 77: ...ust acquire a licence The licence overview Tab 28 shows which trial licences are available Overview of licences Tab 28 Overview of licences Licence Licensed attributes With out licence With licence Licences for net working Offlin e licenc e Trial licenc e Software Software Release Allows a particular soft ware release to be oper ated Restrict ed1 Unrestricted In the AIN only on the Master otherwis...

Page 78: ...ce 1 addi tional IP softphone In the AIN only on the Master otherwise per node MiVoice 5300 IP Phones2 Number of registered MiVoice 5360 IP MiVoice 5361 IP MiVoice 5370 IP and MiVoice 5380 IP IP sys tem phones 0 1 20 or 50 additional IP system phones per licence In the AIN only on the Master otherwise per node Mitel SIP Terminals Number of registered phones of the Mitel 6800 6900 SIP series 0 1 20...

Page 79: ... external phone per licence without Mitel Mobile Client In the AIN only on the Master otherwise per node SIP Terminals Number of registered standard SIP terminals 0 1 additional standard SIP terminal per licence In the AIN only on the Master otherwise per node Video Terminals Use of the video function ality of a standard SIP ter minal 0 Additional licence for SIP Terminals 1 addi tional standard S...

Page 80: ...luding 2 audio channels for voice mail Auto Atten dant or call recording In the AIN only on the Master otherwise per node Audio Record Play Channels Audio channels for recording or playing back audio data Locked Per licence 1 addi tional audio channel for voice mail Auto Attendant or call recording In the AIN only on the Master otherwise per node Features Analogue Modem Use of the modem func tiona...

Page 81: ... addi tional SIP access channel In the AIN only on the Master otherwise per node Private networking QSIG Networking Channels6 QSIG channels 0 Per licence 4 or n QSIG channels n lim ited by the system capacity Per node Applications Advanced Messag ing SMPP protocol for inte gration of an SMS server and registration of 9d cordless phones as sys tem phones Includes licence SMPP Locked Enabled In the ...

Page 82: ...on the Master otherwise per node Mitel OpenCount Healthcare Branch Package Additional licence Offers extra functions for care homes and retirement homes Locked Enabled In the AIN only on the Master otherwise per node Mitel OpenCount Public Authorities Branch Package Additional licence Offers extra functions for munic ipalities communitiesand ministries Locked Enabled In the AIN only on the Master ...

Page 83: ...A Sessions Number of monitored ter minals via the CSTA pro tocol 0 1 20 50 or 100 CSTA sessions per licence In the AIN only on the Master otherwise per node Presence Sync via SIMPLE and MSRP Number of users who can use one or both proto cols for the third party applications 0 1 20 or 50 additional users per licence who may use both proto cols In the AIN only on the Master otherwise per node OAI In...

Page 84: ...epends on the power requirements of the individual terminals To check the power requirements refer to Tab 30 for details of the average power requirements of the terminals The total power requirements of all connected terminals must not exceed the available power output of the power supply Note The actually required power supply depends strongly on the call traffic the wire diameter and the line l...

Page 85: ...pported DSI AD2 interface 280 MiVoice 5361 DSI AD2 interface 680 MiVoice 5370 DSI AD2 interface 680 MiVoice 5380 DSI AD2 interface 820 MiVoice 5370 MiVoice 5380 with power supply unit DSI AD2 interface 0 Expansion key module MiVoice M530 MiVoice 5370 110 Expansion key module MiVoice M530 MiVoice 5380 120 Expansion key module MiVoice M535 MiVoice 5370 MiVoice 5380 0 2 2 An MiVoice M535 always requi...

Page 86: ...Expansion Stages and System Capacity 86 Mitel SMB Controller syd 0657 2 0 R6 0 09 2018 For information on the calculations refer to Terminal interfaces page 119 ...

Page 87: ...rfaces and the installation powering and connection of system terminals 4 1 System components The figure below shows the components of the Mitel SMB Controller complete with mounting options Fig 11 System components with mounting options 4 2 Fitting the communication server The communication server is suitable for both wall and desktop installation as well as for mounting in a 19 rack Different mo...

Page 88: ...rials required for wall or desktop installation Addi tional rack installation sets are required for a 19 rack installation For wall mounting all the connecting cables can be concealed behind a cable cover This set can be ordered as an option 4 2 2 1 Cable cover set Equipment supplied Cable cover Left hand bracket for cable cover Right hand bracket for cable cover Screw set 4 2 2 2 Mitel SMBC rack ...

Page 89: ...er heating sources EMC Do not position in strong electromagnetic fields of radiation e g near x ray equipment welding equipment or similar Heat dissipation Do not place any objects on top of the communication server Observe the clearance requirements for wall mounting and desktop installation see Fig 12 and Fig 13 In a rack mounted installation the space to the left and right between the communica...

Page 90: ... cable ducts cabinets or mobile objects Maintaining minimum distances also allows the installation of the cable cover and the possibility of suspend ing the communication server into and out of the wall mounted screws The two diagrams below illustrate the two wall mounting possibilities All dimensions in mm Fig 12 Minimum distances for wall mounting front panel facing to the right t t t t t ...

Page 91: ...ling plan The communication server is suspended into two pre mounted wall screws using the suspension points in the housing base Depending on the type of mounting these are the suspension points marked under position A or B on the drilling plan The communi cation server is secured with a third screw to prevent it from being dislodged acciden tally position C t t t t t ...

Page 92: ...ling plan for wall mounting 4 2 5 3 Drilling template The packaging box of the communication server can also be used for marking out the drill holes To do so it is best to detach the part of the inner packaging box that contains the drill holes Note The holes on the cardboard box are not labelled ...

Page 93: ...p installation 6 mm drill Screwdriver To mount the communication server to the wall proceed as follows 1 Using the drill template or the instructions on the drill plan to mark out the three drill holes Make sure you observe the minimum distances to other objects walls or ceil ings as shown in Fig 12 and Fig 13 2 Drill the three dowel holes 3 Insert the dowel plugs ...

Page 94: ...er to the power supply 4 2 6 Desktop installation To protect the cable connections the communication server can also be secured using three screws The same drilling plan see Fig 14 and the same procedure apply as for wall mounting see Wall mounting procedure page 93 4 2 7 Rack mounting The rack mounting set allows the communication server to be installed horizontally into a 19 rack Be sure to obse...

Page 95: ... FOP 1 height unit Fig 16 Placing two communication servers above each other inside a 19 rack 4 2 7 1 Rack mounting procedure Materials required Rack mounting kit Screw set for wall desktop installation Screwdriver To rack mount a communication server proceed as follows 1 Pull off the screw covers on the left and right of the front panel 2 Secure the mounting plates to the communication server usi...

Page 96: ...s 9 Fasten the snap on tag to the front panel 10 Reconnect the communication server to the power supply 4 2 7 2 Installing the cable cover Materials required Cable cover set Screwdriver To install the cable cover proceed as follows 1 Pull off the screw covers on the left and right of the front panel 2 Use the M4 screws of the cable cover set to secure the brackets for the cable cover to the commun...

Page 97: ...ocated at the front left on the un derside and can only be connected once the housing cover has been removed The earthing wire is secured by a screw spring washer and serrated lock washer which are included in the screw set of the communication server The serrated lock washer must rest against the metal housing of the communication server CAUTION High leakage currents can occur as a result of conn...

Page 98: ...t cabling Power supply Power supply Indirect connection Direct connection Copper wire yellow green 2 5 mm2 protected 4 0 mm2 unprotected Copper wire yellow green 2 5 mm2 protected 4 0 mm2 unprotected Main distribution board Building earth Building earth Protective wire Protective wire Socket outlet Socket outlet Mains power Mains power Communication Server Communication Server ...

Page 99: ...d with the housing of the communication server and therefore with the building earth Note Connect the cable screens to one another at the splitting point only Observe the tree structure principle to prevent earth loops Fig 20 Tree structure principle 4 4 Powering the communication server The communication server is powered as standard with 230 VAC or 115 VAC To en sure that its operation is mainta...

Page 100: ... of the communication server in its maximum configuration and maximum traffic volume Tab 32 Maximum power requirements of the communication server The battery capacity required Ah can be calculated using the battery voltage and the maximum bridging time It is important to note that the battery must never be allowed to become completely discharged and that in typical conditions only approx 60 of th...

Page 101: ... card Interface cards are fitted to slots IC1 IC4 see Fig 7 1 Shut down the communication server see Shut down mode page 201 and dis connect it from the power supply 2 Remove the housing cover 3 Place the interface card at a slight angle into the required slot see Fig 22 Make sure the angled side of the interface card is facing backwards i e it must not project over the wiring adapter slots 4 Care...

Page 102: ...otherwise the corresponding wiring adapter is included in the equipment supplied with each interface card Tab 33 Combinations of wiring adapters interface cards Wiring adapter Interface card Plug in ori entation Port number X 1 X 2 X 3 X 4 WA TS0 TIC 4TS TTTT T T T T TIC 4TS STTT S T T T TIC 2TS TTTT T T TIC 2TS STTT S T WA TS1 TIC 4TS1 SSTT S S T T TIC 4TS1 SSST S S S T TIC 2TS1 SSTT S S TIC 2TS1...

Page 103: ...d with the mod ule 5 Place the module on the DSP slot or onto a module already fitted in that slot and press down evenly on both connectors as far as the stop WA 1PRI TIC 1PRI2 PRI Test4 TIC 1PRI T15 PRI Test4 WA 8DSI 8DSI3 4 x DSI6 4 x DSI7 1 x DSI port 7 1 x DSI port 8 1 The wiring adapter is not part of the equipment supplied with this interface card and must be ordered sepa rately 2 Must not b...

Page 104: ...he following rules apply The number of interfaces actually enabled is determined in each case by the sys tem capacity see System capacity page 60 If a limit value is reached all the interface cards or all the interfaces of the last card may not be enabled The interfaces are enabled in accordance with their designation starting with the lower designations This means that the terminal interfaces on ...

Page 105: ...d to connect directly to the telephone network De tails can be found in the Chapter Network interfaces page 111 4 6 2 Indirect connection There are two possibilities for connecting the communication server indirectly to the telephone network and terminal side cabling Connection via main distribution board Connection to a universal building cable installation UBC NT1 NT1 NT1 NT1 Main distribution b...

Page 106: ...cards with 8 or more interfaces some or all of the RJ45 sockets are as signed four fold on the front panel of the Mitel SMBC With this cable they can be con nected without the use of a fan out panel FOP The cable is 6 m long and at one ex tremity has four RJ45 connectors on which all the pins are wired Tab 34 Schematic diagram of prefabricated system cable 4 RJ45 8 Pin 1 Not valid for USA Canada S...

Page 107: ...ation thereof Note This cable cannot be used to connect PRI and Ethernet interfaces see also Connection of PRI primary rate interface page 115 and Connection of Ethernet interfaces page 141 3 white 2 4 x 1a green 5 x 1b turquoise 3 x 2a violet 6 x 2b 4 white 1 x 3a brown 2 x 3b turquoise 7 x 4a violet 8 x 4b 5 white 3 4 x 1a grey 5 x 1b turquoise 3 x 2a violet 6 x 2b 6 red 1 x 3a blue 2 x 3b turqu...

Page 108: ... Stranded element Core colour Cable desig nation RJ45 Signal Pin Connection four wire Two wire connection 1 white 1 4 f a blue 5 e b turquoise 6 d violet 3 c 2 white 2 4 f a orange 5 e b turquoise 6 d violet 3 c 3 white 3 4 a green 5 b turquoise 4 4 a violet 5 b 4 white 5 4 a brown 5 b turquoise 6 4 a violet 5 b 5 white 7 4 a grey 5 b turquoise 8 4 a violet 5 b 6 red 9 4 a blue 5 b turquoise 10 4 ...

Page 109: ...tor 4 6 2 2 Connection to a universal building cable installa tion UBC Fig 26 Connecting to a UBC via a main distribution board example A B View B View A NT1 NT1 EDV EDV EDV Phone Ground floor 1st floor User User Communi cation server Main distri bution frame Phone Phone 2nd floor Patch panel User ...

Page 110: ...ion Mitel SMBC 4 7 1 Port addressing A port address is always of the type x y x is the number of the card slot and y the port number The slot numbering begins with 0 mainboard and ends with 4 IC4 With BRI S interface and DSI interface addresses the terminal selection digit TSD is relevant in addition to the slot and port numbers This is always 1 in analogue termi nal interfaces EDV NT1 NT1 Communi...

Page 111: ...e figure below Fig 29 Connection possibilities for BRI network interfaces Notes The interfaces can be configured on BRI S using the wiring adapters see Fitting a wiring adapter page 102 Circuit type as per EN IEC 60950 SELV The connection from the front panel to the NT1 Network Termination is via standard commercial straight patch cables with 8 pin RJ45 connectors on both sides With the appropriat...

Page 112: ...e communication server Tab 38 Wiring of the BRI basic rate interface network side Characteristic impedance 125 Ω 100 kHz 115 Ω 1 MHz Wave attenuation 6 dB km 100 kHz 26 dB km 1 MHz Near crosstalk attenuation 54 dB 100 m 1 kHz to 1 MHz NT1 Cable cores Straight patch cable Communication server Socket Pin BRI T sig nal BRI T sig nal Pin Socket 1 1 2 2 3 c c 3 4 f f 4 5 e e 5 6 d d 6 7 7 8 8 NT1 BRI T...

Page 113: ...e BRI T networked with leased line or dial up connection Tab 40 Cabling for basic rate interface BRI T networked with leased line or dial up connection See also Chapter Connections with basic accesses in the PISN QSIG Networking System Manual PINX 1 signal Basic access BRI S ext Cable cores PINX 2 signal Basic rate interface BRI T c c f f e e d d PINX1 signal basic rate inter face BRI T Cable core...

Page 114: ...2 test socket must not be connected otherwise faults may occur Circuit type as per EN IEC 60950 SELV Cable Requirements The connection to NT1 Network Termination is implemented using commercially available screened cables with 8 pin RJ45 connectors at both ends e g S FTP 4P PVC Cat 5e Tab 41 Cable requirements for the primary rate interface 1 TIC 1PRI not for USA Canada TIC 1PRI T1 only for USA Ca...

Page 115: ...etworked with copper line NT1 Cable cores Straight patch cable Communication server Socket Pin PRI sig nal1 1 Other designations are also possible on the NT1 such as S2m ab instead of TxA TxB and S2m an in stead of RxA RxB PRI signal Pin Socket 1 TxA RxA 1 2 TxB RxB 2 3 3 4 RxA TxA 4 5 RxB TxB 5 6 6 7 7 8 8 NT1 U PRI RXA RXB TXA TXB Exchange Mains power Communication server PINX 1 PRI PRI PINX 2 C...

Page 116: ...etworked with copper line Fig 36 Primary rate interface networked with transmission equipment RJ45 Pin PRI PINX 1 signal Cable cores Crossed patch cable PRI PINX 2 signal RJ45 Pin 1 RxA RxA 1 2 RxB RxB 2 3 3 4 TxA TxA 4 5 TxB TxB 5 6 6 7 7 8 8 PINX 1 PINX 2 PRI PRI max 200 m max 200 m Transmission facilities ...

Page 117: ...ed line or dial up connection RJ45 Pin PRI PINX 1 signal Cable cores straight patch cable Transmis sion equip ment signal Transmis sion equip ment signal Cable cores Straight patch cable PRI PINX 2 signal RJ45 Pin 1 RxA RxA RxA RxA 1 2 RxB RxB RxB RxB 2 3 3 4 TxA TxA TxA TxA 4 5 TxB TxB TxB TxB 5 6 6 7 7 8 8 PINX 1 PRI NT1 NT1 PRI PINX 2 Leased line or dial up connection Mains power Mains power ...

Page 118: ...gh lighted in colour in the figure below Fig 38 Connection possibilities for FXO network interfaces In a direct connection the RJ45 connector is connected directly to the trunk cable using a crimp clip With an indirection connection you need to observe the cable requirements Note Circuit type as per EN IEC 60950 TNV 3 RJ45 Pin PRIPINX1 signal Cable cores straight patch cable PRI signal NT1 Net wor...

Page 119: ...rface cards The RJ45 connector assignment is the same for interfaces of the mainboard and termi nal cards 4 7 3 1 DSI terminal interfaces With interface cards EADP4 and the appropriate wiring adapters DSI terminal inter faces can be made available at the RJ45 sockets 1 x 4 x The possible RJ45 sockets are highlighted in colour in the figure below Public analogue network Communication server FXO sig...

Page 120: ...ld assigned connecting cables see e g Prefabricated system cable 4 x RJ45 page 106 The possible RJ45 sockets are highlighted in colour in the figure below Fig 40 Connection possibilities for DSI terminal interfaces on multiply assigned RJ45 sockets Note It is possible to connect a DSI phone on the multiple assigned RJ45 sockets x 1 and x 2 directly without using a fan out panel FOP The following 2...

Page 121: ... syd 0657 2 0 R6 0 09 2018 Connection Tab 48 Connection of individually assigned DSI terminal interface Communication server Cable cores Connection socket Socket Pin DSI signal DSI signal Pin Socket 1 1 2 2 3 3 4 a a 4 5 b b 5 6 6 7 7 8 8 ...

Page 122: ... DSI terminal interface Communication server Splitting with fan out panel FOP or 8 fold assigned con necting cables Connection socket Socket Pin DSI signal DSI signal Pin Socket 1 2 3 1a 4 1b 5 6 7 8 1 2 3 2a 4 1 3a 2b 5 2 3b 6 3 2a 7 4 1a 8 5 1b 1 6 2b 2 7 4a 3 8 4b 3a 4 3b 5 6 7 8 1 2 3 4a 4 4b 5 6 7 8 ...

Page 123: ...re that the maximum permissible signal delay is not exceeded Tab 50 DSI AD2 bus length and number of phones Fig 41 DSI AD2 bus Notes The total length of the cables from the communication server to the system phone must not be less than 10 m Only one system phone and only one phone of the Dialog 4200 series can be operated on each DSI DASL interface The maximum line length for a 0 5 mm wire diamete...

Page 124: ... Socket Max power input mW MiVoice 53602 2 Although no longer available the phone is still supported DSI AD2 interface 900 MiVoice 5361 DSI AD2 interface 1220 3 MiVoice 5370 DSI AD2 interface 1220 3 3 The value can increase to approx 600 mW if the power available at the DSI AD2 bus allows it MiVoice 5380 DSI AD2 interface 1340 3 MiVoice 5370 MiVoice 5380 with power supply unit DSI AD2 interface 0 ...

Page 125: ...ies to the SB 4 SB 8 DECT radio units with hardware version 2 and system phones of the Dialog 4200 series 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 2500 2600 2700 2800 2900 3000 0 50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1000 1050 1100 1150 1200 d 0 6 mm d 0 5 mm d 0 4 mm d 0 4mm 500 480 460 440 420 400 380 360 ...

Page 126: ... imum power input is automatically determined all the system phones incl expansion key module and alphanumerical keyboard connected to the interface are taken into account The maximum power available is also determined based on the calculated line length assumption Diameter 0 5 mm If the calculated power available is below the maximum possible power input of the connected system phones the message...

Page 127: ...splay is brighter if the phone is powered by a power supply unit Rating examples Example 1 MiVoice 5370 Maximum power requirements as per Tab 51 1220 mW Fig 42 indicates Maximum line length for a wire diameter of 0 4 mm 840 m Maximum line length for a wire diameter of 0 5 mm 1200 m Maximum line length for a wire diameter of 0 6 mm 1200 m Example 2 An MiVoice 5380 with 2 MiVoice M530 expansion key ...

Page 128: ...system phones Cabling of AD2 terminals is restricted to pairs of a separate dedicated cable s 1 Terminals The following system terminals can be operated on the DSI AD2 bus MiVoice 5300 series system phones Mitel DECT radio units The system phones on an DSI AD2 bus are addressed via a single digit terminal selec tion digit TSD Example The address of a system phone with TSD 2 on DSI interface 3 5 is...

Page 129: ...can be configured on BRI T using the wiring adapters see Fitting a wir ing adapter page 102 Connection Tab 53 Connection of BRI S terminal interfaces S bus configuration The S bus is a four wire serial ISDN bus based on the DSS1 protocol ETSI standard It starts in each case at an BRI S interface of the communication server Four bus con figurations are possible depending on the line length and the ...

Page 130: ...S bus short Fig 46 S bus short V shaped Fig 47 S bus long S bus Short Short V shaped Long Point to point Length max Server terminal Terminal 1 Terminal 4 150 m 2 150 m 500 m 20 m 1 000 m Number of terminals max 8 8 4 1 1 2 3 max 150 m 2 x 100 Ω Communica tion server 8 Connection point 2 1 3 2 x 100 Ω 2 x 100 Ω max 3 m max 150 m max 150 m 8 Connec tion point Main distribution frame Communication se...

Page 131: ...ry equipment Tab 55 Power balance on the S bus The number of terminals is the sum of the power requirements of the individual termi nals and the power available on the S bus Connection sockets Fig 49 RJ45 connection single socket Power available W S bus short 51 1 These values are based on a wire diameter of 0 5 mm S bus long 3 51 max 1000 m 2 x 100 Ω Communi cation server Connection point 8 7 65 ...

Page 132: ...nts for an S bus cable Core pairs cores Stranded Wire diameter core Screening 1 4 or 2 2 yes 0 4 0 6 mm recommended Ohmic resistance Characteristic impedance Wave attenuation Near crosstalk attenuation 98 Ω km conductor 196 Ω km loop 125 Ω 100 kHz 115 Ω 1 MHz 6 dB km 100 kHz 26 dB km 1 MHz 54 dB 100 m 1 kHz to 1 MHz c f e d 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 2x100 Ω Fit resistors at bus extremity onl...

Page 133: ...wiring adapters addi tional FXS terminal interfaces can also be made available at the RJ45 sockets 1 x 4 x The possible RJ45 sockets are highlighted in colour in the figure below Fig 51 Connection possibilities for FXS terminal interfaces Multifunctional FXS interfaces The analogue interfaces of the FX cards are multifunctional Depending on the terminal or function they are configured individually...

Page 134: ...on for FXS mode Phone fax Ports FXS1 FXS6 on the mainboard are designed for long lines and support High voltage for the message LED The no load voltage at these ports is 48 VDC The ports Control output Ports for switching external equipment Control input Ports for switching internal switch groups General bell Commercial auxiliary bells CAUTION Terminals connected to FXS interfaces can be damaged i...

Page 135: ...mited to 25 mA Fig 53 Connection for FXS mode 2 wire door Tab 59 Cable requirements for FXS mode 2 wire door Ports FXS1 FXS6 Ports of interface cards ETAB4 Core pairs cores 1 2 1 2 Stranded only with lengths 200 m only with lengths 200 m Wire diameter core 0 4 0 8 mm 0 4 0 8 mm FXS resistance max 2 625 Ω max 2 250 Ω Line length 0 6 mm diameter max 10 km max 4 km Screening not required not required...

Page 136: ...ut can be used as the audio source It is advisable to merge the left right audio signal via 2 resistors see Fig 54 Notes Only the FXS interfaces on the mainboard of the SMB Controller FXS1 FXS6 support this feature FXS interfaces on the card ETAB4 cannot be used The customer is responsible for all copyright matters relating to any music playback Tab 60 Technical data for FXS mode External audio so...

Page 137: ...d 3 An external switch or a relay is con nected for this purpose An LED can be connected to the circuit to indicate the switch state The no load voltage is 24 VDC the current is limited to 25mA The permissible switch and loop resistances are as follows Active state On 1 kΩ Passive state Off 4 kΩ There are no special requirements for the cables Fig 55 Connection for FXS mode Control input In the sw...

Page 138: ... general bell or total impedance in the case of several devices connected in parallel must not fall below 1 kΩ The ringing voltage is 48 VAC A 48 V relay must be interposed when connecting a large number of auxiliary bells Fig 56 Connection for FXS mode General bell See also General bell on FXS interface in the System Functions and Features System Manual 4 7 4 Fan out panel FOP The interface cards...

Page 139: ...igned RJ45 sockets are available on the front panel on interface 1 1 and 1 2 while the 2 remaining RJ45 sockets 1 3 and 1 4 are not used The 2 four fold assigned sockets are looped via the front panel of the fan out panel connector FOP strip using 2 patch cables Fig 58 Connection of four fold assigned sockets via FOP connector strip The patch cables are available separately in lengths of 1 and 2 m...

Page 140: ...n out panel FOP Socket The FOP fan out panel does not require a power supply Fan out panel FOP Internal wiring Fan out panel FOP Socket Pin Signal Signal Pin Socket 1 1 2 3 1a 4 1b 5 6 7 8 1 2 2 3 2a 4 1 4 1 3a 2b 5 2 3b 6 3 2a 7 4 1a 8 5 1b 1 3 6 2b 2 7 4a 3 8 4b 3a 4 3b 5 6 7 8 1 4 2 3 4a 4 4b 5 6 7 8 ...

Page 141: ...e reserved for other applications Fig 59 Connection possibilities for Ethernet interfaces Note Circuit type as per EN IEC 60950 SELV Socket Tab 63 Connection of Ethernet interfaces Settings The IP address can either be taken from a DHCP server in the IP network or config ured statically If a DNS server is used the communication server can also be ad dressed via its host name Tab 64 Default values ...

Page 142: ... Status LED on the Ethernet interfaces Tab 65 Status LED on the Ethernet interfaces Cable Requirements Use commercial Cat 5 cable or choose a cable type with the following characteristics Tab 66 Requirements for an Ethernet cable Gateway 0 0 0 0 DHCP yes Host name Model name MAC Address 1 Example Mitel430 00085d803100 1 This entry is hidden and does not appear in the parameter s input field Green ...

Page 143: ...ct other network terminals e g PC printer thereby reducing the amount of cabling required Wire diameter core 0 4 0 6 mm Screening yes Category Cat 5 minimum PoE Ethernet interface for connection to the IP network Socket connection for a workstation PC integrated 100Base T switch available on MiVoice 5370 IP and MiVoice 5380 IP Handset socket Headset socket Power supply socket for connecting a powe...

Page 144: ... used as a system phone Mitel SIP Phones on MiVoice Office 400 first support MiVoice Office 400 fea tures and have a separate user s guide Many of the device specific functions are less significant or are not used at all Please read the Mitel SIP administration instructions if you wish to carry use device specific functions or carry out device specific settings Device specific installation instruc...

Page 145: ...he MiVoice Office 400 communication system is described in the System Manual System Functions and Features 4 8 5 OIP and other applications Mitel Open Interfaces Platform OIP is also available as OIP Virtual Appliance and can be installed on the same server as the Virtual Appliance communication server The operating requirements and installation instructions for the OIP applications MiVoice 1560 P...

Page 146: ...user or a free seating pool If a ter minal has been created at the connected port and the address selection switch is cor rectly selected but no user or free seating pool is allocated to the terminal the system phone display reads No Number and indicates the terminal ID In this state the system phone is not ready for operation Terminal type The terminal type is specified along with the configurati...

Page 147: ...ting Connecting one or more MiVoice M530 or MiVoice M535 expansion key modules Connection of a headset to DHSG standard Note To prevent any damage to the phone always disconnect the phone from the power supply first before connecting a headset to DHSG standard Mounting the Bluetooth module The MiVoice 5380 can also be equipped with a Bluetooth module as an option To in stall see Fig 61 proceed as ...

Page 148: ...minal power supply of the communication server is overloaded Only use the corresponding plug in power supply unit with FCC connector available as an option It is connected either to the phone itself or when using one or more expan sion key modules on the last expansion key module See also The power available on the DSI bus depending on the line length and the wire diameter and the power input of t...

Page 149: ...material and reinforcement used Do not place radio units and cordless phones in the immediate vicinity of TV sets radios CD players or power installations for reasons of EMC e g distribution boxes rising power lines Do not place radio units and cordless phones near X ray installations EMC Do not place radio units and cordless phones near metal partitions Observe the minimum distance requirements b...

Page 150: ...ll mounting Observe the minimum distances see Fig 63 Position the DSI socket s near the radio unit Each radio unit requires one DSI bus two optional on the SB 8 Do not connect any other terminals The radio units can be powered from the communication server up to the maximum line length of 1200 m specified for operation wire diameter 0 5 mm The plug in power supply unit for is the same as the one f...

Page 151: ...the radio units are not connected to the same communication server not synchro nous Make sure the minimum distances are observed Fig 63 Installation distances Connecting the radio unit Fig 64 Underside of the radio units with connection points 100 165 X 1 165 100 100 170 170 100 X 1 All dimensions in mm Sockets external antennas SB 8ANT only Socket 2 Socket 1 DSI interface 115 230 VAC optional ...

Page 152: ...tick the connector on the longer straight end of the handset cord on the underside of the phone into the socket with the handset symbol until it snaps into place Feed the cable through the strain relief and connect the other end to the handset 2 Feed the small connector of the phone connection cable on the rear side of the phone into the socket until it snaps into place Stick the connector on the ...

Page 153: ... notification type FSK a new message with a small envelope is displayed on the screen of the phone Mitel 6730 Analogue This variant is not recommended as the symbol can be easily overlooked The information in this section basically applies to analogue phones Aastra 1910 and Aastra 1930 too In these models the MWI switch is labelled on the rear side of the phone and the switch settings for polarity...

Page 154: ...min termi nal configuration The phone must be connected during configuration so the key con figuration can be stored on the phone immediately If not you can load the key config uration on the phone after connecting the phone by clicking Update key configuration on phone To load the key configuration on all connected Mitel 6700 Analogue series phones click Update key configuration for all Mitel 670...

Page 155: ...ion server and its auxiliary equipment and is supported in the process by a set up and configuration assistant WebAdmin offers different user interfaces for ad ministrators system assistants and end users as well as a special application for ac commodation and hotels A context sensitive online help provides valuable instruc tions on configuration and step by step instructions The chapter ends with...

Page 156: ...ntroller in the chapter SMB Controller Manager user accounts page 164 If you do not know the IP address of your SMB Controller you have to search for it see Search for the communication server in the IP network page 39 or set the de fault IP address to access it with a patch cable directly or via a switch see Reset the IP address data page 202 5 2 WebAdmin Configuration Tool This web based configu...

Page 157: ...ndard mode the administrator has access to all the main views and functions of the configuration tool He can call up a set up assistant show a general configuration assistant and configure the most needed system parameters System assistant authorization level The System Assistant only sees selected views of the configuration tool and the scope of functions is limited Hospitality Administrator auth...

Page 158: ...ve to be installed separately Access To access the login page of WebAdmin enter the communication server IP address in your browser You can find the registration data of a new communication server in the chapter Default user account for initial access page 164 Note With the web based administration two users are able to access the same communication server simultaneously and no fewer than five use...

Page 159: ...ality Manager Mitel 400 Hospitality Manager is integrated into WebAdmin and subject to a licence Access You have access to two types in Mitel 400 Hospitality Manager Register on the WebAdmin registration page with the access data of a user account to which an authorisation profile with the WebAdmin authorisation level Receptionist has been assigned This starts Mitel 400 Hospitality Manager directl...

Page 160: ...presence profiles personal call routing and call transfers and create or search for private phone book contacts Fig 68 Self Service Portal The Self Service Portal application is integrated into WebAdmin Access You can access a user s Self Service Portal by entering any of the following combina tions registration data on the WebAdmin registration page Call number PIN Windows user name PIN Windows u...

Page 161: ...y its IP address or directly start the WebAdmin administration tool Moreover with System Search you can load language files for the audio guide Mitel phones as well as for the user interface and online help of WebAdmin Hospitality Man ager and Self Service Portal via MiVoice Office 400 FTP server onto your PC and up load them afterwards to the communication server with WebAdmin Thus an update or a...

Page 162: ...rter is an independent help tool for compressing audio data If the integrated voice mail system is operated in expanded mode Mitel 415 430 only all the audio data must be available in compressed G 729 format To be able to continue using existing uncompressed greetings in G 711 format you need to compress them first Mitel 400 WAV Converter is available for this Fig 70 Mitel 400 WAV Converter You ca...

Page 163: ... the LAN If the communication server IP address is known it can be entered directly in the ad dress line of a web browser WebAdmin is started after the access data is entered The computer only needs to be located on the same LAN but not necessarily on the same subnet Accessing the communication server from outside For remote access to the communication server we recommend SRM Secure IP Re mote Man...

Page 164: ...account SMB Controller Manager in normal mode Note To prevent unauthorised access to the SMB Controller Manager it is necessary to modify the default password during first access Default user account in emergency mode To access the SMB Controller Manager in emergency mode enter the following Tab 75 Default user account in emergency mode Note The default password for emergency mode cannot be change...

Page 165: ...nd bucs are meant for BluStar terminals and for a BluStar server Furthermore there are predefined user accounts for the Mitel Dialer for MiCollab and for OpenMobilityManager OMM You can see the predefined user accounts in the User account a7 view Note The predefined user accounts cannot be deleted Personal user accounts Subject to the administration right for user access control personal user acco...

Page 166: ...tion profiles can only be viewed or created by Administrators in Expert mode 5 5 2 3 Passwords To ensure that the communication server can only be configured by authorized person nel access to the configuration is password protected Password syntax The following rules apply to password selection and spelling A password must consist of a minimum of 8 and a maximum of 255 characters Unlike the user ...

Page 167: ...password with a new one The next time he logs in the corresponding user is prompted to change the password and enter the new one he has been assigned Lost password If another user has also been defined with the User access control administration right released he can simply overwrite with a new password the password lost by another user The next time he logs in the corresponding user is prompted t...

Page 168: ...ot be generated if remote maintenance is barred or if CLIP required is activated in the configuration and no CLIP is received Note There is no access log for the SMB Controller Manager 5 6 WebAdmin remote access With a remote maintenance access the user is authenticated using his user name and password The user account must also be assigned an authorization profile in which the interface access Re...

Page 169: ...s 5 6 2 Function code for remote maintenance access Tab 77 Function code for remote maintenance access When remote maintenance access is enabled using function code 754 access will automatically be barred again once the remote maintenance process has been com pleted It is possible to bar remote maintenance manually using 754 before it is initi ated Remote maintenance access can be enabled permanen...

Page 170: ...ually using the function code or WebAdmin 5 7 Configuring with WebAdmin The configuration steps are based on the information determined during the planning and where applicable the installation Whenever possible use the planning and ordering software Mitel CPQ to set up your communication system Mitel CPQ can be operated online after logging in at Mitel Connect https connect mitel com Mitel CPQ no...

Page 171: ...e configuration assistant on the WebAdmin start page The configuration assistant comprises the following steps 1 Viewing the IP addressing 2 Regulating access control 3 Checking licences 4 Configuring media resources 5 Setting time and date 6 Checking network interfaces 7 Setting up SIP providers and accounts 8 Specifying user permissions 9 Create users and DDI1 numbers 10 Checking outgoing routin...

Page 172: ...e a licence The licence overview Tab 28 shows which trial licences are available All licences are stored in a licence file which you can obtain from your authorised dealer Each licence file can only be used for one communication server To licence several communication servers you will obtain separate licence files to match the li cence information of the individual communication server If a commun...

Page 173: ...you can manually or automatically load the languages for the WebAdmin Hospitality Manager and Self Service Portal user interface and online help as well as an external numbering plan for the SIP connection via the FTP server File system state e3 In this view you can see the thematically structured file system s memory load In an AIN the file systems for all nodes can be viewed File browser 2s With...

Page 174: ...tch The system specific data such as the system ID system type sales channel licence file software generation and IP address of the system are preserved Notes A first start deletes all the configuration data already stored and replaces it with the default values of the sales channel Therefore back up your configuration data before a first start The first start is triggered immediately All the acti...

Page 175: ...u can let the con figuration data backup run automatically Auto backup or as required Manual backup You can automatically copy the backup files to an FTP server or e mail them With an audio data backup all the audio data of the communication server is backed up in a compressed file in ZIP format The backup of the audio data can only be done manually You can find the automatic data backup and distr...

Page 176: ... until the set storage time has expired the zip file is then de leted from the file system 5 8 4 2 Distribution service You can use the distribution service to automatically copy the backup files to an FTP server or e mail them The e mail distribution service sends a copy of each backup file created to a pre configured e mail address The FTP distribution service stores a copy of each backup file c...

Page 177: ... 5 8 5 Importing and exporting configuration data You have the possibility to edit various configuration data outside WebAdmin or to im port configuration data from other MiVoice Office 400 series communication systems Here you can create with the help of the export function a specific Excel file hereinaf ter referred to as Export file The export file contains several spreadsheets Each sheet cover...

Page 178: ...ers CDE targets user group entries assigned phones configured keys etc 5 8 6 Mitel 6800 6900 SIP phones Prior to the registration reset any phones that were already in operation back to the factory setting For security reasons delete the phone s MAC address in WebAdmin This prevents problems during registration Use these procedures in the following cases Assigning the phone to another user on the ...

Page 179: ...the Flash components the following data are stored the system software the emergency system software the boot software for the SMB Controller the MiVoice Office 400 application software and its configuration data and maybe other applica tion software Furthermore system specific MiVoice Office 400 data system ID sys tem type sales channel generation DECT identification numbers IP address of the con...

Page 180: ...nc tions are available in the SMB Controller Manager For special cases you can access the SMB Controller file system with a SSH session MiVoice Office 400 file system The file system of the MiVoice Office 400 communication server comprises the MiVoice Office 400 application software the software for system phones the system and termi nal configuration data the audio data system logs data for WebAd...

Page 181: ...ontacts or CFUs is valid for all the terminals assigned to the user and can be configured using WebAdmin partly via Self Service Portal or directly on the terminal itself Access to the configuration data via WebAdmin is regulated by a User Access Control with user accounts authorization profiles and authorization levels More information can be found in the Chapter User access control page 163 6 2 ...

Page 182: ...s the configuration menu Settings 2 Long click on the key Information can be retrieved on Mitel 6800 6900 SIP phones as well as on Mitel 600 DECT DECT phones via the menu Depending on the phone additional information is displayed Providing the MiVoice Office 400 system software and licence file The new MiVoice Office 400 system software and the relevant licence file are provided by your sales deal...

Page 183: ...MB Controller system software Whenever a standard software upload of the SMB Controller system software via the SMB Controller Manager is not possible or has proved faulty you must carry out a Emergency Upload To perform an Emergency Upload proceed as follows 1 Set the SMB Controller to emergency mode using the control key see Emergency mode page 200 Note If an static IP address was set before the...

Page 184: ...ice M535 also have a flash chip containing firmware The update mechanism is the same as the one described above However a local power supply is always required Power over Ethernet is also possible with IP terminals 6 2 3 Firmware System MiVoice Office 400 DECT DECT radio units SB 4 SB 8 and SB 8ANT The Flash memory on the radio units contains an area that cannot be modified It is used for starting...

Page 185: ...ly functional during an Air Download The new loaded firmware is activated only once the Air Download has been successfully completed A restart is carried out on the cordless phone 6 2 4 Firmware System Mitel SIP DECT With Mitel SIP DECT and Mitel 600 DECT series phones comprehensive solutions can be provided for wireless telephony on IP based networks This requires RFP radio units that can be dire...

Page 186: ...ds are removed or added 1 Inform all concerned users if the system has to be put out of operation during work ing time 2 Shut down the communication server see Shut down mode page 201 and dis connect it from the power supply 3 Wait at least 3 minutes to be sure that all components are discharged 6 3 2 System information Some system information are stored separately on the CPU module The informatio...

Page 187: ...rver exception AIN licences See also Licences page 67 6 3 3 Interface cards The different card types the number of slots and the maximum configuration are all de termined by the system capacity see Chapter 3 Expansion Stages and System Ca pacity A number of rules have to be observed when fitting the cards see Component mount ing rules page 104 All configuration data is centrally stored in non vola...

Page 188: ...nt in the new configuration The system configuration data of the network interfaces that are no longer present in the new configuration Tab 78 Example Reducing the number of terminal or network interfaces Note If the terminal configuration data of system terminals is deleted following the reconfiguration of a card a warning message will appear beforehand to give you the possibility of cancelling t...

Page 189: ... the WebAdmin view Cards and modules 4g Confirm card in the new slot and Delete it from the old slot The configuration data at the old slot location is now deleted 6 3 4 System modules The category system modules comprises the modules expandable as an option DSP modules and the mandatory RAM module 6 3 4 1 Changing the DSP module The following describes how to replace a DSP module if it is defecti...

Page 190: ...y 6 3 4 2 Changing the RAM module The RAM module is fitted to the CPU module and available as a spare part To replace a defective RAM module proceed as follows 1 Carry out preparations see Preparations page 186 2 Remove the housing cover 3 Remove the defective module by pressing the two lateral metal clamps outward at the same time and gently lifting the module 4 Place the module at a slight angle...

Page 191: ...into the slot as far as the stop 6 Fit the module on to the mainboard using the 4fastening screws 7 Fit the housing cover 8 Reconnect the system to the power supply 9 Carry out a first start of the system see First start via WebAdmin page 174 and upload the configuration data from a backup file back on to the communication server Notes When the defective CPU module was replaced by a new one some s...

Page 192: ...t via WebAdmin page 174 and upload the configuration data from a backup file back on to the communication server 6 3 6 Replacing system terminals 6 3 6 1 DSI system phones Phones with the same level of added features Replacing a defective phone Once the defective DSI system phone has been replaced by an identical phone the ter minal configuration data is automatically transferred Relocating a phon...

Page 193: ...celling the registration of a cordless phone on the system In WebAdmin in the edit view of the cordless phone click Cancel registration Tip The identification of the cordless phone is deleted only if the cordless phone is located within the coverage range of a radio unit otherwise it must be deleted manually on the cordless phone see the cordless phone s User s Guide The user number and data in th...

Page 194: ... observe these recommendations may cancel the registration of operational devices All registration and device data on the card is encrypted and protected against copying Do not use the card with other devices e g camera to avoid reformatting the card mistak enly and to have enough storage space The card can no longer be used with the cordless phones after being erased or formatted Commercially ava...

Page 195: ...nform ing you that a new card has been detected The two typical cases are described below Cordless phone has not yet been registered Accept the new card The local settings are copied to the card Register the phone on the communication server The registration data is stored on the card Modifications on the local settings are henceforth also stored on the card Cordless phone is already registered Ac...

Page 196: ...n copy all user data to the microSD card The card is now specially marked as a copy card 5 Switch off the master cordless phone remove the card and insert the card in the tar get cordless phone to which the data must be copied 6 Start the target cordless phone and confirm the information that the user data on the card will be used 7 Copy all user data from the card to the memory of the target cord...

Page 197: ...Inactive Switched off Green Normal operation everything in order Orange Function is being carried out is active Red Warning error LED activation period Description Symbol Always off Inactive Always on Steady green Always on Steady orange Always on Steady red 1s on 1s off Slowly flashing green 1s on 1s off Slowly flashing orange 1s on 1s off Slowly flashing red 0 5s on 0 5s off Rapidly flashing gre...

Page 198: ...when the SMB Controller enters normal mode The LED combina tion patterns 1 5 indicate the individual start up phases in chronological order and also serve as a progress indicator Operating mode Remarks Start up mode When power is supplied After a restart Used as a progress indicator during start up Normal mode System is running normally Some additional information of loaded applications might be i...

Page 199: ...om green to orange pattern 7 Details of the problem can be found in the SMB Controller Manager If applications are loaded an running there might be some additional information avail able indicated with the LED F0 F6 Each LED is assigned to an application The F0 LED is assigned to the MiVoice Office 400 application If the F0 LED lights up orange pattern 8 the default IP address is active If the F0 ...

Page 200: ... changes into the shut down mode and stays there for 1 5 minutes before it starts up again 2 Press the pilot key CTRL while F0 lights up red during start up pattern 11 As confirmation the F0 F6 LED are rapidly flashing red 4 times pattern 12 The SMB Controller Emergency software is loaded pattern 13 The emergency mode is entered and Pattern 14 is displayed Tab 85 Enter emergency mode 7 Normal mode...

Page 201: ...roller is up and running in normal mode or emergency mode 1 Shut down the SMB Controller with the Shut down button in the SMB Controller Manager System reset view OR Shut down the SMB Controller with a long click 5s of the pilot key CTRL The F0 F6 LED are running orange while the applications are saving their data and are closing pattern 15 The running orange LED stops and the LED F0 F6 are lights...

Page 202: ...r data is retained 1 The SMB Controller is in normal mode or in emergency mode For normal mode The pattern 18 is showed 2 Press the pilot key CTRL 5 times within a time frame of 5 seconds Each time you press the pilot key the F1 F5 LED lights up orange one by one Example After 2 clicks pattern 19 is showed After the fifth key press the F1 F5 LED are switched off and the F0 LED lights up orange to ...

Page 203: ...CTRL All applications are closed and SMB Controller changes into the shut down mode and stays there for 1 5 minutes before it starts up again 2 Press the pilot key CTRL while F0 lights up green during start up pattern 11 As confirmation the F0 F6 LED are rapidly flashing green 4 times pattern 12 The first start is carried out The SMB Controller loads the system software and runs in normal mode The...

Page 204: ...r occurred and a positive impact error corrected Some event messages have no impact and thus no match Severity level positive or negative impact if any and the information if there is a match or not are indicated in the event table 1 2 3 4 5 6 7 SRM Secure IP Remote Management Internal or external endpoints that can receive e mails WebAdmin PC on TA ISDN gateway PC on Ethernet Interface PC on TA I...

Page 205: ...urchased licences date time Serious positive with match Card in service A card that was previously out of service is back in service again Number of the expansion slot date time critical positive with match Card out of service A card previously in operation has stopped func tioning Number of the expansion slot date time critical negative with match Card reset A reset was carried out for one card N...

Page 206: ...ations card Data communication out of service Data communications with the CPU2 applica tions card have been interrupted for an unusu ally long period of time 1 hour due to an error after a Windows update or for other reasons Date time critical negative with match CPU2 applications card Data communications back in ser vice Data communications with theCPU2 applica tions card have been restored Date...

Page 207: ...operating mode page 76 Date time critical negative with match Definitive activation licence now present A licence file with a definitive activation licence was uploaded Date time critical positive with match Dual Homing back within the licence limit There are now enough licences available for registering SIP phones in the Mitel 6800 6900 SIP series on a backup com munication server Note This event...

Page 208: ...ed for redundant operation there are no short term limitations If the auxiliary power supply unit has been used to increase the power supply the internal power supply unit overflow must be calculated Date time Serious negative with match External auxiliary power sup ply in service Mitel 470 only The external auxiliary power supply to the com munication server is working Date time Serious positive ...

Page 209: ...egative with match FIAS interface usable again The command buffer to the PMS interface is back below the critical limit Date time critical positive with match Inactive radio unit port Radio unit not responding Reason 0 Startup running 1 Not registered 2 Various nodes 3 Port not permitted 4 Local power supply 5 Not connected 6 Port reset 7 Startup error 8 Unknown error Card number port number radio...

Page 210: ...tions The IP address con cerned has been included in the black list and will remain blocked for a set period IP address Cause 0 Registration 1 Too many transac tions 2 No session 3 modified mes sage date time Serious negative with match IP address changed Regenerate TLS certificates The IP address of the communication server has changed The TLS certificates have to be regen erated For terminals do...

Page 211: ...licence or a suffi cient number of Hospitality PMS Rooms licences are now available Date time Serious positive with match Licence invalid restricted operating mode 4 hours after restart The system software loaded requires a software release licence Without this licence the system software s functionality is severely restricted 4 hours after the restart Date time Serious without match Licence missi...

Page 212: ... occurred The error ID can help Support to pinpoint the possi ble cause of the error Error ID date time Serious without match MiCollab Terminal limit has been reached A MiCollab terminal could not be linked to a user because a limit has been reached reason reason 0 Too much terminals per system reason 1 Too much terminal per user reason 2 Too much MiCollab clients per user User number rea son date...

Page 213: ...me Normal without match No response from user No answer to incoming DDI call from user on S bus or DSI DDI No date time Normal without match Node Connection lost A node is not connected to the Master for a cer tain amount of time configurable Node number date time critical negative with match Node Connection re estab lished A node is reconnected with the Master for a cer tain amount of time config...

Page 214: ...ated group by group CPU2 applications card The card will be completely deactivated Once it has cooled down below a defined value the card is automatically reactivated Internal power supply unit PSU2U or call man ager card CPU1 the communication server will be shut down completely Notes To prevent the system from overheating no more than 30 of the FXS ports should be active simultaneously per 32FXS...

Page 215: ...equired The system has detected that a manual restart of the applications card CPU2 is required e g for a security update Date time critical negative with match Restricted operating mode disabled Restricted mode could be disabled again Date time critical positive with match Restricted operating mode enabled not valid for Virtual Appliance The communication server has switched to restricted mode Ca...

Page 216: ...l negative with match SMS gateway reachable External SMS gateway again reachable Date time critical positive with match SMS gateway unreachable External SMS gateway unobtainable by network provider or incorrectly configured Date time critical negative with match Software upgrade IP system phone failed The software update of an MiVoice 5361 IP 5370 IP 5380 IP has failed for the stated rea son User ...

Page 217: ...tion to the SX 200 hotel manage ment system has been lost Date time critical negative with match SX 200 voice mail manage ment system Connection established The connection to the SX 200 voice mail man agement system has been successfully estab lished Date time critical positive with match SX 200 voice mail manage ment system Connection lost The connection to the SX 200 voice mail man agement syste...

Page 218: ...The memory usage in the file system for a spe cific purpose has exceeded a defined Serious severity level or critical Critical severity level value Purpose file type ID 0 File system 1 Application 2 Crash Log 3 Monitor Log 4 Announcement service 5 Voice mail 6 Music on hold 7 Data backup 8 Hospitality Accommodation 9 User folder File type ID memory usage in date time Serious Critical negative with...

Page 219: ...cal without match The licence limit for BluStar clients has been reached A BluStar client was unable to register because there are too few licences for this client type Parameter 1 0 not used Licence type 0 and 1 not used 2 BluStar CTI 3 BluStar Softphone 4 BluStar video option 5 BluStar Presence option Parameter 1 licence type total purchased licences date time Serious negative with match The lic...

Page 220: ...a SIP node or SIP endpoint is about to expire Serious severity level or has just expired Critical severity level and needs to be renewed If the endpoint type is 0 Mitel then is param eter 2 node ID If the endpoint type is 1 3rd party then the remaining parameter data contains the first eleven characters of the certificate name Type of endpoint 0 Mitel 1 3rd party node ID or certificate name date t...

Page 221: ...ious negative with match Too few licences for PMS interface Either the Hospitality PMS Interface licence is missing or the number of Hospitality PMS Rooms licences available is insufficient Number of licensed rooms number of configured rooms date time Serious negative with match Too few VoIP channel licences Connection setup failed because the licence limit for simultaneously active VoIP channels ...

Page 222: ...sage in date time Serious Critical negative with match Wake up call failed The room wake up call was not answered Room No date time Normal negative with match Wake up order confirmed The room wake up call has now been answered Room No date time Normal positive with match 1 The node is also always indicated in an AIN Parameter 1 XXYY Parameter 2 Parameter 3 Value Reason XX Action YY 1 E mail client...

Page 223: ...e how often the event message may appear for each period until they are sent to the linked destination The Frequency of an event message may range between 2 and 20 The Period is 07 No answer from SMTP server Data transmission in progress 08 E mail attachment not found End data transmission 09 Invalid host domain or IP address on the communication server Prepare authentication LOGIN 10 E mail text ...

Page 224: ...ations are configured in the Message destinations h1 view Signal destination system phone 1 and 2 Event messages are sent to all system phones with display and entered in the corre sponding message group Destination system phone 1 By default allocated to event table 1 which is preconfigured for common use Fix allocated to message group 16 Destination system phone 2 By default allocated to event ta...

Page 225: ...g 77 Flowchart of the signalling of an event message to an external signal destination J J J N N N Output event message External event message destina tion not available Dialling attempts 2 Cannot be reached blocked Dialling attempts 5 2 Busy Wait for 30 s Delay 40 sec Dialling attempts 5 2 Connection established Cannot be reached blocked State external event message destination Busy Connection es...

Page 226: ... un successful the system will generate the event message External event message destination missing Note Event tables and signal destinations should be set in such a way that the event message External event message destination missing is signalled immediately to any signal destina tion still available Local signal destinations Depending on the event table allocated event messages normally Table ...

Page 227: ...embership on level MSA partner MP is sufficient 5 SNMP destinations can be defined Forwarding to the SNMP destinations can be ac tivated and deactivated independently of the forwarding to the local and external signal destinations Notes The SNMP destination is linked with the same event table as the local destination Any changes to the link and or filter criteria for the linked event table also ap...

Page 228: ...The notification service via the ATAS interface to the alarm server can be globally switched on or off SRM destination Event messages can also be sent to the SRM server Depending on the severity level in the SRM agent this changes the system status on the corresponding communica tion server line The line colour changes at the same time If the corresponding positive event message arrives later or i...

Page 229: ...n the SRM agent changes to Normal and the destinations turn red After a first start of the communication server the SRM destination is automatically al located event table 7 The notification service to the SRM destination can be switched on or off On the SRM server the status modification per communication server must be allowed and configurations are also required in WebAdmin You can find a confi...

Page 230: ...outer LEDs on the SB 8 SB 8ANT sep arately for each DSI bus Each character G R or corresponds to 1 8 of a second Example During the synchronization phase GGGGRRRR the LED flashes periodically 1 2 second green 1 2 second red Error description Error cause error handling Digital system phones on the DSI bus display Not Configured along with the node number the slot number and the port number No termi...

Page 231: ...s has been set to Active State Cycle Meaning No flashing LED switched off software not running RU not connected Red Error DSI bus not in order Power supply error or DSI line too long Green red Startup process DSI ok Software is uploaded Synchronizing DECT is being started HF Power Down DECT System Status Passive1 1 This operating state appears in the following situations During a configuration dat...

Page 232: ...shing red long red phase Radio unit defective If LED on radio unit not flashing Check trunk connections Radio unit defective LED of the radio units deactivated throughout the system Error description Error cause error handling No display Switch cordless phone on and test Replace or charge battery No radio link to radio unit no aerial symbol Check coverage area within range of a radio unit Check ra...

Page 233: ... It is switched off It is not within reachable radio area No radio channels currently available It is not registered with the system Call diverted due to unobtainable Cordless phone is not ringing Activate tone ringing The cordless phone cannot be configured PIN miss ing or forgotten Reset PIN for user overwrite Error description Error cause error handling The cordless phone will not charge Connec...

Page 234: ...itel 630 DECT only Indicates the data of the valid radio unit Show Measurement Mode see Planning DECT Systems in the User s Guide 4 4 Indicates the cordless phone s firmware version 5 5 Jumps to the cordless phone s service menu 5 Indicates battery charge status and the type 6 Indicates the communication server s software version 7 7 Activates semi key lock See Operating Instructions for details 8...

Page 235: ...system state e3 view you can see the thematically structured file sys tem s memory load In an AIN the file systems for all nodes can be viewed Code Name Error description Error handling 05 06 IPEI Not Accepted Cordless phone already registered with the system under a different number Delete cordless phone registration Try again 10 Authentication failed Registration error Try again 51 DL 04 Expiry ...

Page 236: ...ce or delete files in the file system All communication server folders and files are located in the directory home mivo400 Note Be extremely careful while replacing or deleting files The absence of files can hamper or even render impossible the working of the communication server 6 5 3 4 Measuring equipment for cordless systems The aids required for measuring out DECT systems are described under P...

Page 237: ...ucts and a table summary of related documents and online help 7 1 Systematic designation system Tab 99 PCB Designation Tab 100 Explanation of the PCB Designation PCB type three digit Project number three digit Country code and sales channel ID Colour code on terminals Generation and version Part of the PCB designation Remarks and examples PCB type three digit LPB Printed circuit board fitted KAB C...

Page 238: ...ption Mitel SMB Controller basic system with CPU module and power supply unit DSP module SM DSPX1 DSP module SM DSPX2 TIC 2AB trunk card 2 x FXO 1 Part of the PCB designation Remarks and examples 50006942 SERIAL NO US BN2MF01BSMB Made in CHINA IC 173A MSMBPLF SMB CONTROLLER 2018 21 THIS UNIT IS TO BE USED IN A CONTROLLED ENVIRONMENT CET ENSEMBLE D ALIMENTATION NE DOIT ÊTRE UTILISÉ QUE DANS UNE ATM...

Page 239: ... TIC 4TS ISDN basic trunk card terminal interface card Terminal card EADP4 4 x DSI AD2 Terminal card 8DSI 8 x DSI AD2 2 Terminal card ETAB4 4 x FXS Wiring adapter 2W1 Wiring adapter TS0 Wiring adapter TS1 Wiring adapter 1PRI Prefabricated system cable 4 x RJ45 6 m Prefabricated system cable 12 x RJ45 6 m RJ45 patch cable blue screened 1 m RJ45 patch cable blue screened 2 m Mitel SMBC rack mounting...

Page 240: ...g as per TBR 21 Pulse or DTMF dialling Flash signal Loop current detection Call charge receive 12 or 16 kHz frequency and level setting country specific CLIP detection in accordance with ETS 300 778 1 7 4 2 Terminal interfaces The following technical data applies to the terminal interfaces Digital terminal interface DSI Proprietary interface two wire Two system phones of the MiVoice 5300 series ca...

Page 241: ...istance 1000 Ω Receive pulse or DTMF dialling CLIP display on 2 analogue terminals interfaces simultaneously Ringing supply 40 43 V 50 Hz at load 4kΩ no DC voltage overlay country spe cific versions also with 25 Hz No control key detection No charge signalling pulses For more technical details and cable requirements see Multifunctional FXS inter faces page 133 7 4 3 Communication server Tab 103 Di...

Page 242: ...emperature 5 C to 45 C Relative air humidity 30 to 80 non condensating Mitel SMBC Class of protection 1 Input voltage 95 V 253 V 48 62 Hz Input current approx 0 11 A 1 0 A Resistant to voltage breaks 6ms Power input with min configuration approx 15 W Power input with max configuration approx 75 W Undervoltage limit system reset data backup 90 V Mitel SMBC Maximally configured system approx 50 W 18...

Page 243: ...oller syd 0657 2 0 R6 0 09 2018 Fig 80 Dimensions of interface cards design A B C Fig 81 Dimensions of system module design D WA TS1 F2 WA 2W1 F1 WA 1PRI F1 1 Must not be used in USA Canada Card module Design NN NN NN NN NN NN ...

Page 244: ...erature 25 C to 45 C Power consumption digital system phones see table Average power requirements of terminals page 85 and table Maximum power requirements of the system phones on the DSI bus page 124 Power consumption IP system phones see System Manual for Mitel Advanced Intelligent Network AIN and IP system phones NN NN NN DVH 7 DVH 7 E 7 VZLWFK XOO FRPSOLDQW ZLWK X XWR 0 XWRSRODULW XWRQHJRWLDWL...

Page 245: ... MiVoice 5361 IP 115 mm desktop 25 151 mm desktop 45 199 mm wall 262 mm 198 mm desktop 25 166 mm desktop 45 90 mm wall approx 850g MiVoice 5370 MiVoice 5370 IP 115 mm desktop 25 151 mm desktop 45 199 mm wall 262 mm 198 mm desktop 25 166 mm desktop 45 90 mm wall approx 875 g MiVoice 5380 MiVoice 5380 IP 115 mm desktop 25 151 mm desktop 45 199 mm wall 262 mm 198 mm desktop 25 166 mm desktop 45 90 mm...

Page 246: ... call M M 9 Authentication of PP M O 10 Authentication of user M O 11 Location registration M O 12 On air key allocation M O 13 Identification of PP M O 14 Service class indication assignment M O 15 Alerting M M 16 ZAP M O 17 Encryption activation FP initiated M O 18 Subscription registration procedure on air M M 19 Link control M M 20 Terminate access rights FP initiated M O 21 Partial release O ...

Page 247: ...gth Frequency range 1880 MHz to 1900 MHz Frequency bands carrier 10 Channel spacing carrier distance 1 728 MHz Transmission rate 1152 kbit s Duplex channels per carrier SB 4 SB 8 6 12 Number of channels duplex channels SB 4 SB 8 60 120 Modulation GFSK Data transfer rate 32 kbit s Voice encoding ADPCM Transmit power 250 mW peak value 10 mW average power per channel Range 30 to 250 m Max line length...

Page 248: ...rdMiVoice 5380 5380 IP The integrated alphanumerical keyboard on the MiVoice 5380 5380 IP is available in a QWERTY and AZERTY version The special characters can be called up using the Ctrl key and the Shift key Tab 114 Integrated alphanumerical keyboard MiVoice 5380 5380 IP 1 1 A B C 2 Ä Æ Å Ç a b c 2 ä æ å à ç D E F 3 É d e f 3 é è ê G H I 4 g h i 4 ì J K L 5 j k l 5 M N O 6 Ñ Ö Ø m n o 6 ñ ö ø ò...

Page 249: ...ô õ ø Ö ó ò ô Õ Ø P p P Q q Q R r R S s S ß T t T U u U ü ú ù û Ü ú ù û V v V W w W X x X Y y Y ÿ Z z Z õ ª Function command Meaning A Seize line with maximum priority1 1 Available only with the key telephones I Seize line H Seize line in hands free mode2 X Disconnect P Pause 1 second before next action Lxx Seize line xx line keys 1 N Enter call number keyed in during call preparation Control keys...

Page 250: ... Mitel SMB Controller syd 0657 2 0 R6 0 09 2018 The function commands can be stored directly on the system phones via Self Service Portal or on the function keys via WebAdmin 2 Available for Mitel 600 DECT only ...

Page 251: ... and Hospitality Mode V1 0 hotel functions Operator application Office 1560 1560IP Aastra Management Suite AMS is replaced by the web based configuration tool WebAdmin the remote management SRM Secure IP Remote Management and the application System Search The external remote control ERC cannot be set up with WebAdmin ERC is re placed by the possibility to integrate mobile phones and other external...

Page 252: ...9RYLGD 2SHQ RPPXQLFDWLRQ SSOLFDWLRQ LEUDU 92 PXVW QRW EH XVHG WR HQGRUVH RU SURPRWH SURGXFWV GHULYHG IURP WKLV VRIWZDUH ZLWKRXW SULRU ZULWWHQ SHUPLVVLRQ RU ZULWWHQ SHUPLVVLRQ SOHDVH FRQWDFW YRFDO YRYLGD RUJ 3URGXFWV GHULYHG IURP WKLV VRIWZDUH PD QRW EH FDOOHG 92 QRU PD 92 DSSHDU LQ WKHLU QDPH ZLWKRXW SULRU ZULWWHQ SHUPLVVLRQ 7 6 62 7 5 6 3529 6 6 1 1 35 66 25 03 55 17 6 1 8 1 87 127 0 7 72 7 03 55...

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Page 254: ... Help Configuration assistant Setup wizard Self Service Portal SSP Online Help Project planning application Mitel CPQ Online Help DECT Planning DECT systems User s Guide Mitel SIP DECT User s Guide for Mitel 600 SIP DECT on MiVoice Office 400 Basic Enterprise voice mail system User s Guide for MiVoice Office 400 voice mail system System Manual System Functions and Features OIP System Manual Mitel ...

Page 255: ... Brochures Data sheets IP system phones Quick User s Guide MiVoice 5360 IP MiVoice 5361 IP MiVoice 5370 IP MiVoice 5380 IP Operating Instructions for MiVoice 5360 IP MiVoice 5361 IP MiVoice 5370 IP MiVoice 5380 IP MiVoice 2380 IP Digital system phones Quick User s Guide Office 135 135pro Office 160pro Safeguard ATEX MiVoice 5360 MiVoice 5361 MiVoice 5370 MiVoice 5380 Mitel 610 DECT Mitel 612 DECT ...

Page 256: ...ontrol panel 196 Distribution service 176 E E mail distribution service 176 Error display 229 Event messages 204 Event table 223 F File browser 236 File system state 235 First start 202 203 First party CTI 33 FTP distribution service 176 H Hardware update 186 I Installation overview 16 Interfaces overview 36 L LED display 196 LED on the radio unit 230 Licences 187 Log data 168 Longclicks on cordle...

Page 257: ...ilities 17 Positioning 17 P Password syntax 166 Pilot key 198 PoE 144 Positioning overview 17 Power over Ethernet 144 R Radio unit 230 Replacing system terminals 192 Replacing the interface card 187 Replacing the Mainboard 191 Restart 173 174 S SB 4 232 SB 8 232 SB 8ANT 232 Secure IP Remote Management SRM 29 Self Service Portal 160 Self Service Portal SSP 29 SMB Controller Manager 155 SMB Controll...

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