MERLIN LEGEND Communications System Release 7.0
System Programming
555-670-111
Issue 1
April 1999
Programming Procedures
3-422
Optional Group Features
3
Priority Call Queuing
3
Use this procedure to establish a supportive relationship between calling groups.
Calls that arrive in one calling group (a home group) can be processed by another
calling group (a support group) when no one from the first calling group is
available to answer the call.
A calling group can be assigned a priority level between 1 (highest priority) and 32
(lowest priority) and then designated as a support group for a home group. There
can be only one support group per home group. Each support group can support
up to 31 home groups.
Summary: Priority Call Queuing
3
Programmable by
System Manager
Mode
All
Idle Condition
Not Required
Planning Form
7d, Group Calling
Factory Setting
16
Valid Entries
Priority Level (1 to 32)
Inspect
Yes
Copy Option
No
Console Procedure
Extensions
→
More
→
Grp
Calling
→
More
→
Priority
→
Enter extension number of group
→
Enter
→
Enter Group Priority (1
–
32)
→
(To program
the next group, select
Next
)
→
Enter
→
Exit
→
Support
→
Enter extension number of group
→
Enter
→
Enter Support Group
→
(To program the next
group, select
Next
)
→
Enter
→
Exit
→
Exit
→
Exit
PC Procedure
→
→
→
→
→
Type extension
number of group
→
→
Type Group Priority
(1
–
32)
→
(To program the next group, press
)
→
→
→
→
Type extension number of
group
→
→
Type support group
→
(To program the
next group, press
)
→
→
→
→
