MERLIN LEGEND Communications System Release 7.0
System Programming
555-670-111
Issue 1
April 1999
New Features and Enhancements
xxiv
Release 7.0 Enhancements (April 1999)
MLX Headset Operation
0
Headset operation in Release 7.0 has been enhanced so that MLX headset
operation more closely mimics the handset operation in the following ways:
■
When a person is on a call using a headset and the headset auto-answer is
turned on, the user hears a short ring when another call is coming in. In
previous releases, this ring was not provided.
■
When a person receives a voice-announced call and handles the call by
using a headset and turning off the speakerphone, the associated LEDs
(the DSS button and the inside Auto Dial button) for that extension at other
telephones are lit. In previous releases, the LEDs for that extension did not
light at the other telephones.
■
When a reliable disconnect occurs on a headset-handled call, the
associated LEDs (the DSS button and the inside Auto Dial button) for that
extension at other telephones are turned off. In previous releases, the
LEDs for that extension remained lit at the other telephones unless the
user pressed the Headset Hangup button.
Touch-Tone or Rotary Signaling
0
Beginning in Release 7.0, you can program tip/ring ports to use rotary signaling.
You can program any tip/ring port on an individual basis (including ports on the
412 LS-ID-ETR and 016 ETR modules that are programmed for tip/ring
operation). The factory setting is that rotary signaling is disabled.
Whenever the system receives a rotary digit on a port, it determines if the port is
programmed as rotary-enabled. If the port is rotary-enabled, the system
processes the digit. If the port is not rotary-enabled, the digit is rejected. Touch-
tone digits are always accepted by the port, regardless if it is rotary-enabled
or not.
Abandoned Call Information Reported to
MERLIN LEGEND Reporter
0
For abandoned calls, you are now able to identify the queue or the agent where
the call was abandoned. The MERLIN LEGEND Release 7.0 software has been
modified so that either of the following occurs:
■
If the caller hangs up while the call is in queue, the Auto Login/Logout
Group ID is entered into the Station Message Detail Recording (SMDR)
record.
■
If the caller hangs up while the call is ringing at a group member’s
extension, that group member’s extension number is entered into the
SMDR record.