Lexmark C9235 User Manual Download Page 151

Page: 151 / 246

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action

Yes

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2.

Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

Notes:

•

View the IP address on the home screen.

•

An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3.

Type the correct
printer IP address in
the address ﬁeld.

Step 3

Check if you are using a supported browser:

•

Internet Explorer version 11 or later

•

Microsoft Edge

•

Safari version 6 or later

•

Google Chrome

version 32 or later

•

Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4.

Install a supported
browser.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5.

Contact your
administrator.

Step 5

Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.

Are the cable connections secure?

Go to step 6.

Secure the cable
connections.

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7.

Contact your
administrator.

Troubleshooting

151

Summary of Contents for C9235

Page 1: ...C9235 Printer User s Guide May 2020 www lexmark com Machine type s 5059 Model s 190...

Page 2: ...ations 18 Customizing the home screen 18 Using Customer Support 18 Using QR Code Generator 18 Setting up Device Quotas 18 Using Display Customization 19 Con guring Eco Settings 19 Managing bookmarks 2...

Page 3: ...41 Printing from a mobile device using Mopria Print Service 41 Printing from a mobile device using AirPrint 42 Printing from a mobile device using Wi Fi Direct 42 Printing from a ash drive 43 Supporte...

Page 4: ...Network Ports 72 Network Overview 72 Wireless 73 Ethernet 76 TCP IP 77 SNMP 78 IPSec 79 802 1x 80 LPD Con guration 81 HTTP FTP Settings 81 USB 82 Restrict external network access 83 Google Cloud Prin...

Page 5: ...ng 96 Setting up serial printing Windows only 99 Cleaning printer parts 99 Ordering parts and supplies 103 Replacing parts and supplies 105 Moving the printer 128 Saving energy and paper 129 Recycling...

Page 6: ...n problems 151 Hardware options problems 153 Issues with supplies 154 Paper feed problems 155 Printing problems 158 Color quality problems 182 Contacting customer support 185 Upgrading and migrating 1...

Page 7: ...II equipment Off Class II equipment with functional earthing Standy Functional earthing Ground earth Protective bonding terminal Electrostatic discharge ESD sensitivity Ground earth Protective earthi...

Page 8: ...the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION SHOCK...

Page 9: ...incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This equipment is not suitable for use in locations where children are l...

Page 10: ...oblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer rmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com P...

Page 11: ...go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to h...

Page 12: ...0 to 30 C 50 to 86 F Storage temperature 10 to 40 C 14 to 104 F Allow the following recommended amount of space around the printer for proper ventilation 1 Top 150 mm 5 9 in 2 Rear 120 mm 4 8 in 3 Rig...

Page 13: ...model CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more informa...

Page 14: ...bling connections such as the power cord fax feature or telephone during a lightning storm CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an appropriate...

Page 15: ...le option 2 Power cord socket Connect the printer to a properly grounded electrical outlet 3 Ethernet port Connect the printer to an Ethernet network 4 USB printer port Connect the printer to a comput...

Page 16: ...et or speaker 8 Headset or speaker port Attach a headset or speaker 9 Backspace button Move the cursor backward and delete a character in an input eld Understanding the status of the power button and...

Page 17: ...is setting by touching the top section of the home screen 3 Change Language Change the language on the display 4 Settings Access the printer menus 5 Eco Settings Manage energy consumption noise toner...

Page 18: ...ddress in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a pr...

Page 19: ...show Images section add edit or delete an image Notes You can add up to 10 images When enabled the status icons appear on the screen saver only when there are errors warnings or cloud based noti catio...

Page 20: ...formation for your web browser For FTP type the FTP address For example myServer myDirectory Enter the FTP port Port 21 is the default port for sending commands For SMB type the network folder address...

Page 21: ...in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy ser...

Page 22: ...ddress eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then...

Page 23: ...ress Tab to navigate the focus cursor to the OK button and then press Enter Notes Voice Guidance is also activated when you insert headphones into the headphone jack To adjust the volume use the volum...

Page 24: ...ice Guidance is activated Enable Magni cation to use the zoom and pan gestures Use a physical keyboard to type characters and adjust certain settings Gesture Function Double tap Select an option or it...

Page 25: ...ag a nger over the key to announce the character Lift the nger to enter or type the character in the eld Select Backspace to delete characters To hear the content in the input eld select Tab and then...

Page 26: ...Paper Size Type select a paper source 2 Set the size and type of the specialty media Con guring Universal paper settings 1 From the home screen touch Settings Paper Media Con guration Universal Setup...

Page 27: ...guides to match the size of the paper that you are loading 3 Flex fan and align the paper edges before loading 4 Load the paper When using letterhead do either of the following Loading paper and speci...

Page 28: ...printing Load pre punched paper with the holes toward the front or left side of the tray Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum pape...

Page 29: ...ay CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Notes To avoid paper jams do not remove tra...

Page 30: ...paper stack on the left side Make sure that the stack height is below the maximum paper ll indicator on each side of the tray Load letterhead faceup for one sided printing Load letterhead facedown fo...

Page 31: ...ng 6 Select the tray and paper size Loading the 3000 sheet tray The 3000 sheet tray supports only one paper size either A4 or letter CAUTION TIPPING HAZARD To reduce the risk of equipment instability...

Page 32: ...rintable side facedown Load letterhead facedown for one sided printing Load letterhead faceup for two sided printing To avoid paper jams make sure that the stack height is below the angle on the frame...

Page 33: ...nance Con guration Menu Tray Con guration Size Sensing 6 Select the tray and paper size Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Adjust the guide to match the size of the paper...

Page 34: ...rays 1 From the home screen touch Settings Paper Tray Con guration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settin...

Page 35: ...431 8 mm 11 x 17 in 1 1 X X 1 12 x 18 305 x 457 mm 12 x 18 in 1 4 X X X 1 A3 297 x 420 mm 11 69 x 16 54 in 1 1 X X 1 A4 210 x 297 mm 8 3 x 11 7 in 2 2 A5 148 x 210 mm 5 8 x 8 3 in 1 1 X X A6 105 x 148...

Page 36: ...X X JIS B4 257 x 364 mm 10 12 x 14 33 in 1 1 X X 1 JIS B5 182 x 257 mm 7 2 x 10 1 in X X Legal 216 x 356 mm 8 5 x 14 in 1 1 X X 1 Letter 216 x 279 mm 8 5 x 11 in 2 2 O cio 216 x 340 mm 8 5 x 13 4 in...

Page 37: ...s supported by the nisher Note When a nisher is installed the standard nisher bin becomes the default bin even for print jobs that do not require nishing Supported paper sizes Paper size Staple nisher...

Page 38: ...8 27 x 11 in to 12 6 x 18 in 4 Paper is supported only if the nisher stacks and staples the paper but does not punch holes in it 5 Paper is supported only if the nisher stacks the paper but does not s...

Page 39: ...Print in batches of only up to 20 to prevent them from sticking together Paper types supported by the nisher Paper type Staple nisher Staple hole punch nisher Booklet nisher Non nishing Staple Non ni...

Page 40: ...Type 1 Print in batches of only up to 20 to prevent them from sticking together Supported paper weights Paper type Standard 550 sheet tray 2 x 500 sheet tray 2500 sheet tray 3000 sheet tray Multipurp...

Page 41: ...mation see the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a printing service th...

Page 42: ...ces are connected to the same subnet This application is supported only in some Apple devices 1 From your mobile device select a document from your le manager or launch a compatible application 2 Tap...

Page 43: ...print jobs then Busy appears on the display 2 From the display touch the document that you want to print If necessary con gure other print settings 3 Send the print job To print another document touch...

Page 44: ...or tif png Con guring con dential jobs 1 From the control panel navigate to Settings Security Con dential Print Setup 2 Con gure the settings Use To Max Invalid PIN Set the number of times an invalid...

Page 45: ...d Hold 4 Select Use Print and Hold and then assign a user name 5 Select the print job type Con dential Repeat Reserve or Verify If the print job is con dential then enter a four digit PIN 6 Click OK o...

Page 46: ...rint Print Fonts 2 Touch PCL Fonts or PS Fonts Printing a directory list From the home screen touch Settings Reports Print Print Directory Canceling a print job From the printer control panel 1 From t...

Page 47: ...work Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Con guration HTTP FTP Settings USB Restrict external network access Google Cloud Print Wi Fi Direct Security Login Methods Sc...

Page 48: ...Date and Time Con gure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone UTC 5 00 Network Time Protocol Enable NTP On NTP Server Enable Auth...

Page 49: ...ry default setting Remote Operator Panel Menu item Description External VNC Connection Don t Allow Allow Connect an external Virtual Network Computing VNC client to the remote control panel Authentica...

Page 50: ...ge and trigger custom noti cations when user intervention is required Note This menu item appears only in the Embedded Web Server E mail Alerts Setup E mail Setup Primary SMTP Gateway Primary SMTP Gat...

Page 51: ...o Reboot Max Auto Reboots 1 20 2 Set the number of automatic reboots that the printer can perform Error Prevention Auto Reboot Auto Reboot Window 1 525600 seconds 720 Set the time before the printer p...

Page 52: ...Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate...

Page 53: ...meout timer when it expires instead of returning to the home screen Headphone Volume 1 10 5 Adjust the headphone volume Note This menu item appears only when a headphone is attached to the printer Ena...

Page 54: ...x Sensing On Tray 3 Sensing Letter O cio Folio Sensing Folio Statement A5 Sensing Sense Statement Executive B5 Sensing Sense Exec Set the tray to sense automatically the paper size loaded into it Tray...

Page 55: ...ning to the factory shipped level Supply Usage And Counters Large Media Adjustments Off Determine whether to publish click count values in the reports Printer Emulations PPDS Emulation Off On Set the...

Page 56: ...despite known issues For example when set to On and the duplex motor is nonfunctional the printer performs one sided printing of the documents even if the job is two sided printing Device Operations C...

Page 57: ...se Sanitize all information on nonvolatile memory Erase all printer and network settings Erase all apps and app settings Erase all shortcuts and shortcut settings Sanitize all information on hard disk...

Page 58: ...mine which side of the paper is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each printed information of the page to bind the job co...

Page 59: ...t when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Copies 1 9999 1 Specify the number of copies for each print job Print Area...

Page 60: ...all page 2s Between Jobs sets the same offset position for the entire print job regardless of the number of copies printed This menu item appears only when a multiposition staple hole punch nisher is...

Page 61: ...ed with the inactive printer language are deleted When set to On the printer preserves all the permanent downloaded resources across all language switches When necessary the printer shows memory full...

Page 62: ...Black 5 to 5 0 Reset Defaults Adjust the amount of toner that is used for each color Color Correction Off Auto Manual Modify the color settings used to print documents Notes Off sets the printer to r...

Page 63: ...Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when the hard disk is nearly full Log Ac...

Page 64: ...xt to a value indicates the factory default setting PostScript Menu item Description Print PS Error Off On Print a page that describes the PostScript error Note When an error occurs processing of the...

Page 65: ...rce which contains the default font selection Notes Flash and Disk appear only when a ash memory or hard disk is installed For Flash and Disk to appear make sure that they are not read or write protec...

Page 66: ...of the cursor to the rst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x...

Page 67: ...cription Auto Fit On Off Select the best available paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Inver...

Page 68: ...nual First Determine the behavior of the multipurpose feeder Notes Cassette con gures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed pri...

Page 69: ...erisk next to a value indicates the factory default setting Media Types Menu item Description Plain Card Stock Recycled Transparency Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelop...

Page 70: ...a name for the bin Note An asterisk next to a value indicates the factory default setting USB Drive Flash Drive Print Menu item Description Number of Copies 1 9999 1 Set the number of copies Paper So...

Page 71: ...1 2 1 2 1 2 If Collate is set to Off 1 1 1 2 2 2 then each set of printed pages is offset such as all page 1s and all page 2s Between Jobs sets the same offset position for the entire print job regard...

Page 72: ...ank pages in a print job Note An asterisk next to a value indicates the factory default setting Network Ports Network Overview Menu item Description Active Adapter Auto Standard Network Wireless Speci...

Page 73: ...te An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected to a Wi Fi network or printers that have a wireless network adapter...

Page 74: ...ndard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5GHz and 802 11a n ac 5GHz only appear when a Wi Fi option is installed Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802...

Page 75: ...Pv6 Addresses All IPv6 Router Addresses Enable and con gure IPv6 settings in the printer Network Address UAA LAA View the network addresses PCL SmartSwitch Off On Set the printer to switch automatical...

Page 76: ...er Addresses Con gure the IPv6 settings Network Address UAA LAA Specify the network address PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it...

Page 77: ...omain Name Set the domain name Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Con guration Name Specify a service name for...

Page 78: ...not in the list MTU 256 1500 Ethernet 1500 Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a...

Page 79: ...5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Con gure SNMP version 3 to install and update the printe...

Page 80: ...when Base Con guration is set to Compatibility IKE SA Lifetime Hours 1 2 4 8 24 Specify the IKE SA expiry period Note This menu item appears only when Base Con guration is set to Secure IPSec SA Lifet...

Page 81: ...LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Car...

Page 82: ...amine incoming data and uses the default printer language speci ed in the Setup menu PS SmartSwitch Off On Set the printer to switch to PostScript emulation when a print job received through a USB por...

Page 83: ...Menu item Description Registration Register Register the printer to the Google Cloud Print server Options Enable Google Cloud Print Off On Print directly from your Google account Options Enable Local...

Page 84: ...Push Button Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secure Note An asterisk next to a value indicates the factory default s...

Page 85: ...ent options Apps New Apps Slideshow Change Wallpaper Screen Saver Forms and Favorites Eco Settings Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions...

Page 86: ...s 2 Mail System 3 System Daemons 4 Security Authorization Messages 5 Messages Generated Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Secur...

Page 87: ...istrator when the log becomes full and begins to overwrite the oldest entries Log Full Behavior Wrap Over Older Entries E mail Log Then Delete All Entries Resolve log storage issues when the log lls i...

Page 88: ...gin before the user is logged off automatically Note An asterisk next to a value indicates the factory default setting Con dential Print Setup Menu item Description Max Invalid PIN 2 10 Set the number...

Page 89: ...24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later Require All Jobs to be Held Off On Set the printer to hold all print jobs Keep duplicate documents Off On...

Page 90: ...on Protected Features Show Hide Show all the features that Function Access Control FAC protects regardless of the security permission that the user has Note Hide displays only FAC protected features t...

Page 91: ...nd model name Print Menu item Description Print Fonts PCL Fonts PS Fonts Print samples and information about the fonts that are available in each printer language Print Directory Print the resources t...

Page 92: ...the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving locating or shipping the printer Print Quality Guide Provides infor...

Page 93: ...From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Select Start initial setup wiza...

Page 94: ...le memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory...

Page 95: ...red data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data...

Page 96: ...Printer Panel Choose Network 2 Select a Wi Fi network and then type the network password Note For Wi Fi network ready printer models a prompt for Wi Fi network setup appears during initial setup Usin...

Page 97: ...address of your access point in the address eld Notes To know the IP address see the documentation that came with your access point If you are using a proxy server then temporarily disable it to load...

Page 98: ...gured to use the network name instead of an IP address then do not change the con guration If you are adding a wireless internal solutions port ISP to a printer previously con gured for an Ethernet co...

Page 99: ...t and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1...

Page 100: ...Cleaning the printhead lens 1 Open door A 2 Remove the waste toner bottle 3 Using the printhead wiper clean the printhead lens 4 Insert the wiper back into place Maintaining the printer 100...

Page 101: ...5 Insert the waste toner bottle and then close the door Emptying the hole punch box 1 Open door H Maintaining the printer 101...

Page 102: ...2 Remove and then empty the hole punch box 3 Insert the hole punch box 4 Close the door Maintaining the printer 102...

Page 103: ...by the use of third party parts and supplies is not covered by the warranty All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third...

Page 104: ...t 41X1598 HCF rollers maintenance kit 41X1874 Fuser maintenance kit 100 V 41X2060 Fuser maintenance kit 110 V 41X2061 Fuser maintenance kit 120 V 41X1860 Fuser maintenance kit 230 V 41X1861 Con guring...

Page 105: ...oti cation for each supply item 5 Apply the changes Replacing parts and supplies Replacing a toner cartridge 1 Open door A 2 Remove the toner cartridge 3 Unpack the new toner cartridge Maintaining the...

Page 106: ...4 Shake the toner cartridge three times 5 Insert the new toner cartridge Maintaining the printer 106...

Page 107: ...6 Remove the waste toner bottle 7 Using the printhead wiper clean the printhead lens 8 Insert the wiper back into place Maintaining the printer 107...

Page 108: ...9 Insert the waste toner bottle and then close the door Maintaining the printer 108...

Page 109: ...he photoconductor unit Warning Potential Damage Some parts of the printer are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive s...

Page 110: ...ose the photoconductor unit to direct light for more than one minute Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so...

Page 111: ...5 Insert the new photoconductor unit 6 Using the printhead wiper clean the printhead lens 7 Insert the wiper back into place Maintaining the printer 111...

Page 112: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 112...

Page 113: ...te toner bottle 1 Open door A 2 Remove the waste toner bottle 3 Using the printhead wiper clean the printhead lens 4 Insert the wiper back to into place 5 Unpack the new waste toner bottle Maintaining...

Page 114: ...6 Insert the new waste toner bottle and then close the door Replacing the pick feed and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Maintaining the printer 114...

Page 115: ...emove all the trays Standard tray Optional 2500 sheet tray Notes Use the screwdriver stored inside door A To remove the optional 2 x 500 sheet tray follow the procedure in removing the standard tray M...

Page 116: ...the printer If a 3000 sheet tray is installed then slide the tray to the right to open the door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot comp...

Page 117: ...door D Notes Door D is only accessible if an optional 2500 or 2 x 500 sheet tray is installed If a 3000 sheet tray is installed then slide the tray to the right to open the door Maintaining the print...

Page 118: ...ove the rollers 7 Insert the new rollers until they click into place Note Make sure to insert the rollers to their proper places 8 Close doors D and C 9 Insert the trays and then turn on the printer M...

Page 119: ...hit any cable attached to the printer If a 3000 sheet tray is installed then slide the tray to the right to open the door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk...

Page 120: ...3 Using the screwdriver stored inside door A remove the door stopper 4 Loosen the screws that secure the transfer belt Maintaining the printer 120...

Page 121: ...ransfer belt 7 Unpack the new transfer belt Warning Potential Damage Do not touch the transfer belt Doing so may affect the quality of future print jobs 8 Insert the new transfer belt until it clicks...

Page 122: ...placing the transfer roller 1 Open door C Notes Make sure that the door does not hit any cable attached to the printer If a 3000 sheet tray is installed then slide the tray to the right to open the do...

Page 123: ...2 Remove the transfer roller 3 Unpack the new transfer roller 4 Insert the new transfer roller until it clicks into place 5 Close the door Maintaining the printer 123...

Page 124: ...lacing the staple cartridge Replacing the staple cartridge in the staple nisher 1 Slide the staple nisher 2 Remove the empty staple cartridge 3 Unpack the new staple cartridge Maintaining the printer...

Page 125: ...4 Insert the new staple cartridge until it clicks into place 5 Slide the nisher back into place Replacing the staple cartridge in the staple hole punch nisher 1 Open door H Maintaining the printer 125...

Page 126: ...2 Remove the staple cartridge 3 Unpack the new staple cartridge 4 Insert the new staple cartridge until it clicks into place 5 Close the door Maintaining the printer 126...

Page 127: ...Replacing the staple cartridge in the booklet nisher 1 Open door H and then pull out the booklet maker 2 Remove the staple cartridge 3 Unpack the new staple cartridge Maintaining the printer 127...

Page 128: ...ays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate oor standing optional trays o...

Page 129: ...that the printer stays idle before it enters Sleep Mode Hibernate mode 1 From the home screen touch Settings Device Power Management Timeouts Hibernate Timeout 2 Select the amount of time that the pri...

Page 130: ...fficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more information go...

Page 131: ...stack height is below the maximum paper ll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pres...

Page 132: ...the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Note When Jam Recovery is set to On...

Page 133: ...ragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Notes Make sure that the door does no...

Page 134: ...cool before touching it Notes Make sure that the door does not hit any cable attached to the printer If a 3000 sheet tray is installed then slide the tray to the right to open the door 2 Remove the j...

Page 135: ...Below the fuser area Duplex area Clearing jams 135...

Page 136: ...Above the duplex area 3 Open the standard trays and then remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the trays and then close the door Clearing jams 136...

Page 137: ...eet tray is installed then slide the tray to the right to open the door Open door C to make sure that all paper fragments are removed and then close the door 2 Open the optional tray and then remove t...

Page 138: ...3 Close the tray and then close the door Paper jam in the 3000 sheet tray 1 Slide the 3000 sheet tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 138...

Page 139: ...Make sure that all paper fragments are removed 4 Close the door and then slide the tray back into place Paper jam in the booklet nisher 1 Open door G and then remove the jammed paper Note Make sure th...

Page 140: ...2 Open door J 3 Open door H Clearing jams 140...

Page 141: ...4 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Door J Areas H1 and H2 Clearing jams 141...

Page 142: ...Area H6 5 Pull out the booklet maker 6 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Area H8 Clearing jams 142...

Page 143: ...r back into place 8 Close doors H and J Paper jam in the staple nisher 1 Remove paper from the staple nisher bin 2 Slide the staple nisher and then remove the jammed paper Note Make sure that all pape...

Page 144: ...If necessary turn the spinner wheel G1 downward to feed the jammed paper into the nisher bin and then remove the jammed paper 3 Slide the nisher back into place Clearing jams 144...

Page 145: ...Staple jam in the staple nisher 1 Slide the staple nisher 2 Remove the staple cartridge holder Clearing jams 145...

Page 146: ...3 Remove the loose staples 4 Insert the staple cartridge holder until it clicks into place 5 Slide the nisher back into place Clearing jams 146...

Page 147: ...Staple jam in the staple hole punch nisher 1 Open door H 2 Remove the staple cartridge holder Clearing jams 147...

Page 148: ...3 Remove the loose staples 4 Insert the staple cartridge holder until it clicks into place 5 Close the door Clearing jams 148...

Page 149: ...Staple jam in the booklet nisher 1 Open door H and then pull out the booklet maker 2 Remove the staple cartridge holder Clearing jams 149...

Page 150: ...3 Remove the loose staples 4 Insert the staple cartridge holder until it clicks into place 5 Push the booklet maker back into place and then close the door Clearing jams 150...

Page 151: ...Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a...

Page 152: ...ported ash drive Step 3 Remove and then insert the ash drive Does the printer recognize the ash drive The problem is solved Contact customer support Enabling the USB port From the home screen touch Se...

Page 153: ...cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded e...

Page 154: ...ts All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the inten...

Page 155: ...roblem is solved Step 2 a Make sure that paper type is set to Envelope From the control panel navigate to Settings Paper Tray Con guration Paper Size Type b Send the print job Does the envelope seal w...

Page 156: ...Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solved Go to step 3 Step 3 a Make sure that...

Page 157: ...ded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper ll indicator Make sure to print on recommended paper size and ty...

Page 158: ...t print Action Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options...

Page 159: ...nd the print job Are the documents printed The problem is solved Go to step 5 Step 5 a Add printer memory b Resend the print job Are the documents printed The problem is solved Contact customer suppor...

Page 160: ...rom the home screen touch Settings Paper Tray Con guration Paper Size Type Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the pr...

Page 161: ...t printer b Print the document Is the document printed The problem is solved Go to step 2 Step 2 a Check if the printer is on b Resolve any error messages that appear on the display c Print the docume...

Page 162: ...tial Damage Do not expose the photoconductor unit to direct light for more than one minute Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoco...

Page 163: ...ur operating system reduce toner darkness from the Printing Preferences or Print dialog Note You can also change the setting on the printer control panel Navigate to Settings Print Quality Toner Darkn...

Page 164: ...re paper in its original wrapper until you are ready to use it b Print the document Is the print too dark Contact customer support The problem is solved Ghost images Note Before solving the problem pr...

Page 165: ...ges appear on prints Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to ligh...

Page 166: ...mage Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs b Print the document Does gray or colored background appear on prints Contact custo...

Page 167: ...ality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanc...

Page 168: ...to Settings Paper Tray Con guration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough nishes Are you printing on tex...

Page 169: ...te to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Remove the toner cartridge of the missing color b Rem...

Page 170: ...k if the paper size and paper type settings match the paper loaded Note Make sure that paper does not have texture or rough nishes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on...

Page 171: ...The problem is solved Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 2 The problem is...

Page 172: ...ving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through t...

Page 173: ...uality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Remove and then reinstall the imaging kit Warning Potential Damage Do not expose the imagin...

Page 174: ...ialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Con guration Paper Size Type b Print the do...

Page 175: ...r easily rub off Go to step 2 The problem is solved Step 2 a Check if the paper weight is supported Note If paper weight is not supported then load a supported one b Print the document Does toner easi...

Page 176: ...nt Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal dark...

Page 177: ...ty problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs b Print the document Do dark lines appear on prints...

Page 178: ...kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum und...

Page 179: ...ite lines appear on prints Go to step 3 The problem is solved Step 3 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure t...

Page 180: ...Take note of the distance and then contact customer support The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY T...

Page 181: ...For more information see the documentation that came with the option Is the printer responding The problem is solved Go to step 7 Step 7 Install the correct print driver Is the printer responding The...

Page 182: ...ep 3 Step 3 a Check if the trays are linked For more information see Linking trays on page 34 b Print the document Is the document printed from the correct tray The problem is solved Contact customer...

Page 183: ...n be added in various amounts to produce a large range of colors observed in nature Computer screens scanners and digital cameras use this method to display colors What is CMYK color CMYK color is a m...

Page 184: ...erved color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets you can identify the box with...

Page 185: ...efore contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive e mail or cha...

Page 186: ...HOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printe...

Page 187: ...r has a lter cover then remove the cover 5 Remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a met...

Page 188: ...6 Remove the controller board shield Upgrading and migrating 188...

Page 189: ...er cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electr...

Page 190: ...r has a lter cover then remove the cover 5 Remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a met...

Page 191: ...6 Remove the controller board shield 7 Unpack the printer hard disk Upgrading and migrating 191...

Page 192: ...cover 11 If you removed a lter cover then attach the cover 12 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of re or electrica...

Page 193: ...turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables goin...

Page 194: ...the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any cont...

Page 195: ...ush the card rmly into place Note The entire length of the connector on the card must touch and be ush against the controller board Warning Potential Damage Improper installation of the card may cause...

Page 196: ...optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices...

Page 197: ...4 Remove the controller board shield Upgrading and migrating 197...

Page 198: ...Remove the option slot cover Note Using a Phillips screwdriver remove the screw Lift the cover and then pull it out completely 7 Unpack the wireless print server and then pass it through the option sl...

Page 199: ...8 Attach the thumbscrews 9 Connect the wireless print server to the controller board Upgrading and migrating 199...

Page 200: ...mory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printe...

Page 201: ...sive cover 5 Using the side handles align the printer with the tray and then lower the printer into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require...

Page 202: ...6 Using the screwdriver stored inside door A remove the connector cover from the rear of the printer Upgrading and migrating 202...

Page 203: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 203...

Page 204: ...let CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily ac...

Page 205: ...turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going...

Page 206: ...4 Using the screwdriver stored inside door A disconnect the 2 x 500 or 2500 sheet tray cable from the rear of the printer 5 Open trays 2 and 3 Upgrading and migrating 206...

Page 207: ...ray to the printer Front Rear 7 Close the trays 8 Using the side handles remove the printer from the 2 x 500 or 2500 sheet tray CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44...

Page 208: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 208...

Page 209: ...10 Remove the adhesive covers 11 Open the tray and then remove the mounting bracket and rail covers Upgrading and migrating 209...

Page 210: ...ach the side mounting brackets to the tray and then insert the guide plate into the rail 13 Attach the rail and then attach the mounting bracket and rail covers 14 Close the tray Upgrading and migrati...

Page 211: ...Using the side handles align the printer with the tray and then lower the printer into place 16 Align the 3000 sheet tray with the printer and then attach the mounting post Upgrading and migrating 21...

Page 212: ...17 Secure the tray cable with the clamp Upgrading and migrating 212...

Page 213: ...18 Connect the tray cable to the printer 19 Attach the tray cable cover Upgrading and migrating 213...

Page 214: ...20 Slide the tray until it clicks into place 21 Attach the stabilizing feet to the printer Upgrading and migrating 214...

Page 215: ...e 2 x 500 or 2500 sheet tray connector to the printer 23 Open trays 2 and 3 and then secure the 2 x 500 or 2500 sheet tray to the printer with the locking clips and metal bracket Front Upgrading and m...

Page 216: ...ately rated and properly grounded electrical outlet that is near the product and easily accessible 26 Turn on the printer Add the tray in the print driver to make it available for print jobs For more...

Page 217: ...nt instability causing possible injury For more information on supported con gurations see www lexmark com multifunctionprinters 1 Turn off the printer 2 Unplug the power cord from the electrical outl...

Page 218: ...5 Remove the adhesive cover and then remove the paper bail 6 Using the screwdriver stored inside door A remove the covers for the paper guide sensor and slide rail Upgrading and migrating 218...

Page 219: ...7 Remove the paper guides 8 Attach the sensor cover Upgrading and migrating 219...

Page 220: ...9 Insert the nisher 10 Secure the nisher to the printer Note Use the screw that came with the nisher Upgrading and migrating 220...

Page 221: ...11 Attach the nisher slide rail cover Note Use the screws that came with the nisher 12 Remove the lter cover Note This step is applicable only in some printer models Upgrading and migrating 221...

Page 222: ...13 Connect the nisher cable to the printer 14 Reattach the lter cover Note This step is applicable only in some printer models Upgrading and migrating 222...

Page 223: ...printer performance 16 Turn on the printer Add the nisher in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 229 Inst...

Page 224: ...tandard bin and then remove the paper bail 6 Using the screwdriver stored inside door A remove the paper guides 7 Insert the paper transport Note Use the screws that came with the nisher Upgrading and...

Page 225: ...8 Attach the nisher to the printer Upgrading and migrating 225...

Page 226: ...9 Insert the staple cartridge into the nisher until it clicks into place 10 Remove the lter cover Note This step is applicable only in some printer models Upgrading and migrating 226...

Page 227: ...11 Connect the nisher cable to the printer 12 Reattach the lter cover Note This step is applicable only in some printer models Upgrading and migrating 227...

Page 228: ...bins Notes Use the screws that came with the nisher When inserting bin 2 avoid moving the bracket Bin 3 is supported only in the booklet nisher 15 Attach the publications holder and then attach the c...

Page 229: ...ling the printer software 1 Obtain a copy of the software installer package From the software CD that came with your printer Go to http support lexmark com and then select your printer and operating s...

Page 230: ...ion 3 Follow the instructions on the screen 4 If the printer supports applications then do the following a Click Apps select the application Con gure b Click Export or Import Updating rmware Some appl...

Page 231: ...ountries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product...

Page 232: ...tered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intende...

Page 233: ...trations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner a...

Page 234: ...emperature information Ambient operating temperature 10 to 30 C 50 to 86 F Shipping temperature 10 to 40 C 14 to 104 F Storage temperature and relative humidity 10 to 40 C 14 to 104 F 15 to 85 RH Lase...

Page 235: ...racteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs One sided...

Page 236: ...Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more e...

Page 237: ...e such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questi...

Page 238: ...quirements of EN55022 and EN55032 Class A limits and immunity requirements of EN55024 This product is not intended to be used in residential domestic environments This is a Class A product In a domest...

Page 239: ...iginal purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or da...

Page 240: ...TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmar...

Page 241: ...tion 182 color quality troubleshooting print appears tinted 184 con dential print jobs 44 printing from a Macintosh computer 45 printing from Windows 45 con guring Eco Mode setting 19 con guring Eco S...

Page 242: ...nstalling options memory card 186 optional card 193 installing the 3000 sheet tray 205 installing the printer software 229 installing the staple nisher 217 installing the staple hole punch or booklet...

Page 243: ...00 205 ordering photoconductor unit 104 ordering supplies staple cartridges 104 toner cartridges 103 waste toner bottle 104 P paper Universal size setting 26 paper jam in door C 133 paper jam in door...

Page 244: ...oftware installing 229 printer status 16 printer wireless network connecting a mobile device to 97 printhead lens cleaning 100 printing directory list 46 font sample list 46 from a computer 41 from a...

Page 245: ...troubleshooting color quality print appears tinted 184 troubleshooting print collated printing does not work 155 con dential and other held documents do not print 158 envelope seals when printing 155...

Page 246: ...s menu 73 wireless network connecting the printer to 96 Wi Fi Protected Setup 97 wireless networking 96 wireless print server installing 196 Wi Fi Direct 97 printing from a mobile device 42 Wi Fi netw...

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Lexmark C9235, User Manual

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