Lenovo ThinkSystem ST550 7X09 Maintenance Manual Download Page 4

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Remove the backplane for four 3.5-inch hot-swap
drives . . . . . . . . . . . . . . . . . 104
Install the backplane for four 3.5-inch hot-
swap drives

. . . . . . . . . . . . . . 105

Expansion drive cage replacement . . . . . . . 106

Remove the expansion drive cage . . . . . . 107
Install the expansion drive cage . . . . . . . 108

DIMM replacement . . . . . . . . . . . . . 109

Remove a DIMM. . . . . . . . . . . . . 109
DIMM installation rules . . . . . . . . . . 110
Install a DIMM

. . . . . . . . . . . . . 114

PCIe adapter retainer replacement . . . . . . . 116

Remove the PCIe adapter retainer . . . . . . 116
Install the PCIe adapter retainer . . . . . . . 117

PCIe adapter replacement. . . . . . . . . . . 117

Remove a PCIe adapter . . . . . . . . . . 118
Install a PCIe adapter . . . . . . . . . . . 119

CMOS battery replacement . . . . . . . . . . 120

Remove the CMOS battery

. . . . . . . . 120

Install the CMOS battery

. . . . . . . . . 122

Serial port module replacement

. . . . . . . . 124

Remove the serial port module . . . . . . . 124
Install the serial port module . . . . . . . . 125

M.2 backplane and M.2 drive replacement . . . . 126

Remove the M.2 backplane and M.2 drive.  .  .  126
Adjust the retainer on the M.2 backplane .  .  .  128
Install the M.2 backplane and M.2 drive.  .  .  .  128

TCM/TPM adapter replacement (for China
only) . . . . . . . . . . . . . . . . . . . 131

Remove the TCM/TPM adapter (for China
only) . . . . . . . . . . . . . . . . . 131
Install the TCM/TPM adapter (for China
only) . . . . . . . . . . . . . . . . . 132

Intrusion switch replacement

. . . . . . . . . 134

Remove the intrusion switch . . . . . . . . 134
Install the intrusion switch . . . . . . . . . 134

Fixed power supply replacement . . . . . . . . 135

Remove the fixed power supply . . . . . . . 135
Install the fixed power supply. . . . . . . . 140

Hot-swap power supply replacement . . . . . . 144

Remove a hot-swap power supply. . . . . . 144
Install a hot-swap power supply

. . . . . . 150

Power interface board replacement . . . . . . . 155

Remove the power interface board . . . . . 156
Install the power interface board . . . . . . 157

Hot-swap power supply cage replacement . . . . 157

Remove the hot-swap power supply cage. . . 158
Install the hot-swap power supply cage. . . . 158

Processor and heat sink replacement . . . . . . 160

Remove a processor and heat sink . . . . . 160

Install a processor and heat sink . . . . . . 163

System board replacement . . . . . . . . . . 168

Remove the system board .  .  .  .  .  .  .  .  .  169
Install the system board .  .  .  .  .  .  .  .  .  .  171
Update the Universal Unique Identifier
(UUID).  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  172
Update the DMI/SMBIOS data .  .  .  .  .  .  .  173
Enable TPM/TCM .  .  .  .  .  .  .  .  .  .  .  .  175
Enable UEFI Secure Boot .  .  .  .  .  .  .  .  .  177

Complete the parts replacement . . . . . . . . 178

Chapter 4. Problem
determination . . . . . . . . . . . . . 181

Event logs . . . . . . . . . . . . . . . . . 181
General problem determination procedures . . . . 183

Resolving suspected power problems . . . . 183
Resolving suspected Ethernet controller
problems

. . . . . . . . . . . . . . . 184

Troubleshooting by symptom . . . . . . . . . 184

Power on and power off problems .  .  .  .  .  .  185
Memory problems .  .  .  .  .  .  .  .  .  .  .  .  186
Hard disk drive problems .  .  .  .  .  .  .  .  .  187
Monitor and video problems .  .  .  .  .  .  .  .  189
Keyboard, mouse, or USB-device
problems

. . . . . . . . . . . . . . . 190

Optional-device problems .  .  .  .  .  .  .  .  .  191
Serial-device problems .  .  .  .  .  .  .  .  .  .  193
Intermittent problems .  .  .  .  .  .  .  .  .  .  .  193
Power problems .  .  .  .  .  .  .  .  .  .  .  .  .  194
Network problems .  .  .  .  .  .  .  .  .  .  .  .  194
Observable problems .  .  .  .  .  .  .  .  .  .  .  195
Software problems .  .  .  .  .  .  .  .  .  .  .  .  197

Appendix A. Getting help and
technical assistance . . . . . . . . . . 199

Before you call .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  199
Collecting service data .  .  .  .  .  .  .  .  .  .  .  .  200
Contacting Support .  .  .  .  .  .  .  .  .  .  .  .  .  201

Appendix B. Notices. . . . . . . . . . 203

Trademarks .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  204
Important notes .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  204
Particulate contamination .  .  .  .  .  .  .  .  .  .  .  204
Telecommunication regulatory statement .  .  .  .  .  205
Electronic emission notices .  .  .  .  .  .  .  .  .  .  205

Taiwan BSMI RoHS declaration . . . . . . . 206

Taiwan import and export contact information . . . 206

Index . . . . . . . . . . . . . . . . . . 207

ThinkSystem ST550 Maintenance Manual

Summary of Contents for ThinkSystem ST550 7X09

Page 1: ...ThinkSystem ST550 Maintenance Manual Machine Types 7X09 and 7X10 ...

Page 2: ...ddition ensure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Third Edition March 2018 Copyright Lenovo 2017 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject ...

Page 3: ...AID super capacitor module replacement 70 Remove a RAID super capacitor module 70 Install a RAID super capacitor module 71 Air baffle replacement 71 Remove the air baffle 72 Install the air baffle 73 Front fan replacement 74 Remove a front fan 75 Install a front fan 76 Rear fan replacement 77 Remove the rear fan 78 Install the rear fan 79 PCIe adapter holder replacement 80 Remove the PCIe adapter ...

Page 4: ...rd replacement 155 Remove the power interface board 156 Install the power interface board 157 Hot swap power supply cage replacement 157 Remove the hot swap power supply cage 158 Install the hot swap power supply cage 158 Processor and heat sink replacement 160 Remove a processor and heat sink 160 Install a processor and heat sink 163 System board replacement 168 Remove the system board 169 Instal...

Page 5: ...ligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de insta...

Page 6: ...orrect system function Proper grounding of the electrical outlet can be verified by a certified electrician Use the following checklist to verify that there are no potentially unsafe conditions 1 Make sure that the power is off and the power cord is disconnected 2 Check the power cord Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground conti...

Page 7: ...h as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been removed or tampered with Copyright Lenovo 2017 2018 v ...

Page 8: ...vi ThinkSystem ST550 Maintenance Manual ...

Page 9: ...y see https datacentersupport lenovo com documents ht100742 For details about your specific warranty see http datacentersupport lenovo com warrantylookup Identifying your server When you contact Lenovo for help the machine type and serial number information helps support technicians to identify your server and provide faster service The machine type and serial number are on the ID label on the fro...

Page 10: ...ides additional information for parts installation and replacement videos and error codes for server support The following illustration shows the QR code https support lenovo com p servers st550 Figure 3 QR code Server form factor The ThinkSystem ST550 server is designed to support both tower and rack form factors You can change the server from tower form factor to rack form factor by installing t...

Page 11: ...sions for rack form factor a Width With rack latches 482 0 mm 19 0 inches Without rack latches 427 7 mm 16 9 inches b Depth 670 2 mm 26 4 inches c Height 175 8 mm 7 0 inches Note The depth is measured with rack latches and power supplies installed Weight Up to 36 9 kg 79 4 lb depending on the server configuration Processor Up to two Intel Xeon processors Designed for Land Grid Array LGA 3647 socke...

Page 12: ...D or SSD Eight 3 5 inch drive bays and four 2 5 inch drive bays Hot swap SAS SATA HDD or SSD To locate the storage drives or drive bays see Front view on page 13 Optical drive Some server models have two optical drive bays For more information see Front view on page 13 Tape drive A tape drive enables you to store data on tape media For server models with two optical drive bays you can install an i...

Page 13: ...double width graphics adapter only in PCIe slot 3 For server models with two processors you can install up to two double width graphics adapters in PCIe slot 3 and PCIe slot 5 After any double width graphics adapter is installed PCIe slot 4 or PCIe slot 6 becomes unavailable because the space is occupied by the double width adapter Graphics adapters Full height half length and double width Thermal...

Page 14: ... Hz to 60 Hz required Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Note For server models with 750 watt ac 80 PLUS Titanium power supplies the 100 V 127 V ac input voltage is not supported CAUTION 240 V dc input input range 180 300 V dc is supported in China ONLY Power supply with 240 V dc input cannot support hot plugging pow...

Page 15: ...ications Depending on the hardware configuration some server models comply with ASHRAE class A3 and class A4 specifications To comply with ASHRAE class A3 and class A4 specifications the server models must meet the following hardware configuration requirements at the same time Fan 4 installed Two hot swap power supplies installed NVMe SSD not installed Graphics adapters not installed SAS drives wi...

Page 16: ...terprise Linux RHEL and SUSE Linux Enterprise Server SLES operating system distributions Machine type specific firmware only UXSPs are also available See the following table to determine the best Lenovo tool to use for installing and setting up the firmware Note The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator or Lenovo XCla...

Page 17: ...cal User Interface from the text based system setup interface Additional information about using Lenovo XClarity Provisioning Manager to update firmware is available at http sysmgt lenovofiles com help topic LXPM platform_update html Lenovo XClarity Controller If you need to install a specific update you can use the Lenovo XClarity Controller interface for a specific server Notes To perform an in ...

Page 18: ...naged servers through that interface Firmware management is simplified by assigning firmware compliance policies to managed endpoints When you create and assign a compliance policy to managed endpoints Lenovo XClarity Administrator monitors changes to the inventory for those endpoints and flags any endpoints that are out of compliance Specific details about updating firmware using Lenovo XClarity ...

Page 19: ...ovo USB Remote NDIS Network Device appears under Network Adapters Step 9 Use the Lenovo XClarity Controller interface to view or set the IP address for the LAN adapter Additional information about using the Lenovo XClarity Controller to configure LAN over USB is available at http sysmgt lenovofiles com help topic com lenovo systems management xcc doc NN1ia_c_ configuringUSB html Tech Tips Lenovo c...

Page 20: ... XClarity Controller to respond to remote power on requests To remove all power from the server power on LED off you must disconnect all power cables To place the server in a standby state power on LED flashes once per second Note The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a critical system failure Start an orderly shutdown using the operatin...

Page 21: ...ive bays Front view of server models with two optical drive bays and sixteen 2 5 inch drive bays Figure 4 Front view of server models with optical drive bays Table 1 Components on the front of server models with optical drive bays Callout Callout 1 Front panel 2 Optical drive bay 2 3 Optical drive bay 1 4 Drive activity LED green 5 Drive status LED yellow 6 Foot stands 7a 3 5 inch drive bays 0 3 7...

Page 22: ...AID adapter is locating the drive 6 Foot stands For tower form factor models your server comes with four foot stands To help the server stand steadily ensure that you install the foot stands correctly as shown See Install the foot stands on page 64 7a 7b 7c 7d Drive bays The drive bays are used to install 3 5 inch or 2 5 inch storage drives When you install drives follow the order of the drive bay...

Page 23: ...2 5 inch drive bays Figure 5 Front view of server models without optical drive bays Table 2 Components on the front of server models without optical drive bays Callout Callout 1 Front panel 2 Expansion drive cage 3 Drive activity LED green 4 Drive status LED yellow 5 Foot stands 6a 2 5 inch drive bays 8 11 6b 2 5 inch drive bays 16 19 6c 2 5 inch drive bays 8 15 6d 2 5 inch drive bays 0 7 7a 3 5 i...

Page 24: ...er comes with four foot stands To help the server stand steadily ensure that you install the foot stands correctly as shown See Install the foot stands on page 64 6a 6b 6c 6d 7a 7b Drive bays The drive bays are used to install 3 5 inch or 2 5 inch storage drives The EMI integrity and cooling of the server are protected by having all drive bays occupied The vacant drive bays must be occupied by dri...

Page 25: ...een The server is off but the XClarity Controller is initializing and the server is not ready to be powered on Off None There is no ac power applied to the server 2 Simple swap drive activity LED The simple swap drive activity LED is only for server models with simple swap storage drives Status Color Description Solid on Green The simple swap drive is active Off None The simple swap drive is not a...

Page 26: ...e power Check the event log to determine the exact cause of the error Off None The server is off or the server is on and is working correctly None 6 Opening for temperature sensor Used to detect the surrounding temperature 7 XClarity Controller USB connector Depending on the setting this connector supports USB 2 0 function XClarity Controller management function or both If the connector is set for...

Page 27: ...1 PCIe slot 2 12 PCIe slot 3 13 PCIe slot 4 14 PCIe slot 5 15 PCIe slot 6 1 Fixed power supply Used to connect the power cord 2 3 5 USB connectors Used to attach a device that requires a USB 2 0 or 3 0 connection such as a keyboard a mouse or a USB flash drive 4 XClarity Controller network connector Used to attach an Ethernet cable to manage the system using XClarity Controller 6 Ethernet connecto...

Page 28: ...13 14 15 PCIe slots Your server has six PCIe slots on the system board for you to install appropriate PCIe adapters For information about the PCIe slots see Specifications on page 3 Rear view of server models with two hot swap power supplies Figure 8 Rear view of server models with two hot swap power supplies Table 5 Components on the rear of server models with two hot swap power supplies Callout ...

Page 29: ...tem using XClarity Controller 7 Ethernet connectors Used to attach an Ethernet cable for a LAN Each Ethernet connector has two status LEDs to help you identify the Ethernet connectivity and activity For more information see Rear view LEDs on page 21 8 VGA connector Used to attach a VGA compatible video device such as a VGA monitor 9 NMI button Press this button to force a nonmaskable interrupt NMI...

Page 30: ...nking Network link is connected and active None Off The server is disconnected from a LAN 3 System ID LED The blue system ID LED helps you to visually locate the server A system ID LED is also located on the front of the server Each time you press the system ID button the state of both the system ID LEDs changes The LEDs can be changed to on blinking or off You can also use the Lenovo XClarity Con...

Page 31: ...ire load When the power load increases the standby power supply will switch to active state to provide sufficient power to the server To disable zero output mode start the Setup utility go to System Settings Power Zero Output and select Disable If you disable zero output mode both power supplies will be in the active state Off The server is powered off or the power supply is not working properly I...

Page 32: ...kplane 2 power connector 7 Backplane 3 power connector 8 System fan 2 connector 9 System fan 3 connector 10 Processor 1 socket 11 CPU 1 power connector 12 System fan 1 connector 13 Power interface board signal connector 14 SAS 4 7 connector 15 SAS 0 3 connector 16 Front panel USB connector 17 Internal USB 3 0 connector 18 Operator information panel connector 19 Optical drive 2 signal connector 20 ...

Page 33: ... PCIe slot 4 for processor 2 28 PCIe slot 3 for processor 1 29 PCIe slot 2 for processor 1 30 PCIe slot 1 for processor 1 31 System fan 4 connector 32 Serial port module connector Notes 1 Trusted Cryptography Module 2 Trusted Platform Module System board jumpers The following illustration shows the location of the jumpers on the server Figure 11 System board jumpers Chapter 2 Server components 25 ...

Page 34: ...Pins 1 and 2 The jumper is in default setting Pins 2 and 3 Clear the real time clock RTC registry 5 Override power on password jumper JP61 Pins 1 and 2 The jumper is in default setting Pins 2 and 3 Override the power on password Important Before you move the jumpers turn off the server Then disconnect all power cords and external cables Do not open your server or attempt any repair before reading ...

Page 35: ... on the cables that come with the server and optional devices Use these identifiers to connect the cables to the correct connectors Ensure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board Ensure that the cables pass through corresponding cable clips 1 Note Disengage all latches release tabs or locks on cable connectors when you disconne...

Page 36: ...28 ThinkSystem ST550 Maintenance Manual ...

Page 37: ... that all cables are routed through the correct cable clips Figure 12 Cable routing for the front panel Cable To 1 Operator information panel cable Operator information panel connector on the system board 2 USB cable Front panel USB connector on the system board Chapter 2 Server components 29 ...

Page 38: ...he optical drives Cable From To 1 Signal cable Signal connector on the optical drive 1 Optical drive 1 signal connector on the system board 2 Signal cable Signal connector on the optical drive 2 Optical drive 2 signal connector on the system board 3 Power cable Power connector on each optical drive Backplane 3 power connector on the system board 30 ThinkSystem ST550 Maintenance Manual ...

Page 39: ...are routed through the correct cable clips Figure 14 Cable routing for the SAS tape drive Cable From To 1 Signal cable Signal connector on the tape drive An available connector on the RAID adapter 2 Power cable Power connector on the tape drive Backplane 3 power connector on the system board Chapter 2 Server components 31 ...

Page 40: ...ure 15 Cable routing for the USB tape drive Cable From To 1 Signal cable Signal connector on the tape drive Internal USB 3 0 connector on the system board 2 Power cable Power connector on the tape drive Backplane 3 power connector on the system board 32 ThinkSystem ST550 Maintenance Manual ...

Page 41: ... Signal connector on the power interface board Power interface board signal connector on the system board 2 CPU 1 power cable CPU 1 connector on the power interface board CPU 1 power connector on the system board 3 Power cable Main power connector on the power interface board Main power connector on the system board 4 CPU 2 power cable CPU 2 connector on the power interface board CPU 2 power conne...

Page 42: ...re routed through the correct cable clips Figure 17 Cable routing for the fixed power supply Cable To 1 CPU 1 power cable CPU 1 power connector on the system board 2 Main power cable Main power connector on the system board 3 CPU 2 power cable CPU 2 power connector on the system board 34 ThinkSystem ST550 Maintenance Manual ...

Page 43: ...d through the correct cable clips Figure 18 Cable routing for the graphics adapters Cable From To 1 Power cable Power connector on one graphics adapter GPU 1 connector on the power interface board 2 Power cable Power connector on another graphics adapter GPU 2 connector on the power interface board Chapter 2 Server components 35 ...

Page 44: ...dels with four 3 5 inch simple swap drives Use this section to understand the cable routing for server models with four 3 5 inch simple swap drives Note Ensure that all cables are routed through the correct cable clips Figure 19 Cable routing for server models with four 3 5 inch simple swap drives Cable To 1 Signal cable on the backplate SAS 0 3 connector on the system board 2 Power cable on the b...

Page 45: ...able clips Figure 20 Cable routing for server models with eight 3 5 inch simple swap drives From To 1 Signal cable on backplate 1 SAS 0 3 connector on the system board 2 Signal cable on backplate 2 SAS 4 7 connector on the system board 3 Power cable on backplate 1 Backplane 1 power connector on the system board 4 Power cable on backplate 2 Backplane 2 power connector on the system board Chapter 2 ...

Page 46: ...hot swap drives on page 44 Server models with four 3 5 inch hot swap drives on page 48 Server models with eight 3 5 inch hot swap drives on page 49 Server models with eight 3 5 inch hot swap drives and four 2 5 inch hot swap drives on page 50 Before you route cables for backplanes observe the following guidelines when select a PCIe slot The NVMe adapter can be installed only in PCIe slot 2 Interna...

Page 47: ...l cables are routed through the correct cable clips Broken lines indicate the hidden parts Figure 21 Cable routing for server models with eight 2 5 inch SAS SATA drives and one 8i RAID adapter Cable From To 1 SAS signal cable SAS 0 and SAS 1 connectors on the backplane C0 and C1 connectors on the 8i RAID adapter 2 Power cable Power connector on the backplane Backplane 1 power connector on the syst...

Page 48: ...5 inch SAS SATA drives four 2 5 inch SAS SATA NVMe drives one 8i RAID adapter and one NVMe adapter Cable From To 1 NVMe signal cable NVMe 0 NVMe 1 NVMe 2 and NVMe 3 connectors on the backplane C0 C1 C2 and C3 connectors on the NVMe adapter 2 SAS signal cable SAS 0 and SAS 1 connectors on the backplane C0 and C1 connectors on the 8i RAID adapter 3 Power cable Power connector on the backplane Backpl...

Page 49: ...els with sixteen 2 5 inch SAS SATA drives and two 8i RAID adapters Cable From To 1 SAS signal cable for backplane 1 SAS 0 and SAS 1 connectors on backplane 1 C0 and C1 connectors on one 8i RAID adapter 2 SAS signal cable for backplane 2 SAS 0 and SAS 1 connectors on backplane 2 C0 and C1 connectors on another 8i RAID adapter 3 Power cable for backplane 2 Power connector on backplane 2 Backplane 2 ...

Page 50: ... SAS signal cable for backplane 1 SAS 0 and SAS 1 connectors on backplane 1 C0 and C1 connectors on the 16i RAID adapter 2 SAS signal cable for backplane 2 SAS 0 and SAS 1 connectors on backplane 2 C2 and C3 connectors on the 16i RAID adapter 3 Power cable for backplane 2 Power connector on backplane 2 Backplane 2 power connector on the system board 4 Power cable for backplane 1 Power connector on...

Page 51: ... for backplane 1 SAS 0 and SAS 1 connectors on backplane 1 C0 and C1 connectors on the 16i RAID adapter 2 SAS signal cable for backplane 2 SAS 0 and SAS 1 connectors on backplane 2 C2 and C3 connectors on the 16i RAID adapter 3 NVMe signal cable for backplane 1 NVMe 0 NVMe 1 and NVMe 2 and NVMe 3 connectors on backplane 1 C0 C1 C2 and C3 connectors on the NVMe adapter 4 Power cable for backplane 2...

Page 52: ...idden parts Figure 26 Cable routing for server models with twenty 2 5 inch SAS SATA drives and one 24i RAID adapter Cable From To 1 SAS signal cable for backplane 1 SAS 0 and SAS 1 connectors on backplane 1 C0 and C1 connectors on the 24i RAID adapter 2 Power cable for backplane 1 Power connector on backplane 1 Backplane 1 power connector on the system board 3 SAS signal cable for backplane 2 SAS ...

Page 53: ...connector on the 24i RAID adapter 5 Power cable for backplane 2 Power connector on backplane 2 Backplane 2 power connector on the system board 6 Power cable for backplane 3 Power connector on backplane 3 Backplane 3 power connector on the system board Chapter 2 Server components 45 ...

Page 54: ...ives four 2 5 inch SAS SATA NVMe drives one 24i RAID adapter and one NVMe adapter Cable From To 1 NVMe signal cable for backplane 1 NVMe 0 NVMe 1 NVMe 2 and NVMe 3 connectors on backplane 1 C0 C1 C2 and C3 connectors on the NVMe adapter 2 SAS signal cable for backplane 1 SAS 0 and SAS 1 connectors on backplane 1 C0 and C1 connectors on the 24i RAID adapter 3 Power cable for backplane 1 Power conne...

Page 55: ...signal cable for backplane 3 SAS connector on backplane 3 C4 connector on the 24i RAID adapter 6 Power cable for backplane 3 Power connector on backplane 3 Backplane 3 power connector on the system board 7 Power cable for backplane 2 Power connector on backplane 2 Backplane 2 power connector on the system board Chapter 2 Server components 47 ...

Page 56: ...e that all cables are routed through the correct cable clips Broken lines indicate the hidden parts Figure 28 Cable routing for server models with four 3 5 inch SAS SATA drives and one 8i RAID adapter Cable From To 1 SAS signal cable SAS connector on the backplane C0 connector on the 8i RAID adapter 2 Power cable Power connector on the backplane Backplane 1 power connector on the system board 48 T...

Page 57: ...le routing for server models with eight 3 5 inch SAS SATA drives and one 8i RAID adapter Cable From To 1 SAS signal cable for backplane 1 SAS connector on backplane 1 C0 connector on the 8i RAID adapter 2 SAS signal cable for backplane 2 SAS connector on backplane 2 C1 connector on the 8i RAID adapter 3 Power cable for backplane 1 Power connector on backplane 1 Backplane 1 power connector on the s...

Page 58: ... SATA drives Server model eight 3 5 inch hot swap SAS SATA drives four 2 5 inch hot swap SAS SATA drives two 8i RAID adapters Notes Ensure that all cables are routed through the correct cable clips Broken lines indicate the hidden parts Figure 30 Cable routing for server models with eight 3 5 inch hot swap SAS SATA drives four 2 5 inch hot swap SAS SATA drives and two 8i RAID adapters 50 ThinkSyst...

Page 59: ...lane 1 Power connector on backplane 1 Backplane 1 power connector on the system board 4 Power cable for backplane 2 Power connector on backplane 2 Backplane 2 power connector on the system board 5 SAS signal cable for backplane 3 SAS connector on backplane 3 C0 connector on another 8i RAID adapter 6 Power cable for backplane 3 Power connector on backplane 3 Backplane 3 power connector on the syste...

Page 60: ...den parts Figure 31 Cable routing for server models with eight 3 5 inch hot swap SAS SATA drives four 2 5 inch hot swap SAS SATA drives and one 16i RAID adapter Cable From To 1 SAS signal cable for backplane 1 SAS connector on backplane 1 C0 connector on the 16i RAID adapter 2 SAS signal cable for backplane 2 SAS connector on backplane 2 C1 connector on the 16i RAID adapter 52 ThinkSystem ST550 Ma...

Page 61: ...e for backplane 2 Power connector on backplane 2 Backplane 2 power connector on the system board 5 SAS signal cable for backplane 3 SAS connector on backplane 3 C2 connector on the 16i RAID adapter 6 Power cable for backplane 3 Power connector on backplane 3 Backplane 3 power connector on the system board Chapter 2 Server components 53 ...

Page 62: ...ore information about ordering the parts shown in Figure 32 Server components on page 55 http datacentersupport lenovo com us en products servers thinksystem st550 7x09 parts Note Depending on the model your server might look slightly different from the illustration 54 ThinkSystem ST550 Maintenance Manual ...

Page 63: ...ls a Tier 1 CRU at your request with no service agreement you will be charged for the installation Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request Lenovo to install it at no additional charge under the type of warranty service that is designated for your server Field replaceable unit FRU FRUs must be installed only by trained service technicians Chapter 2 Server c...

Page 64: ... parts 1 Chassis 2 Power interface board 3 Front panel 4 Optical drive tape drive 5 Expansion drive cage 6 Backplane four 3 5 inch hot swap drives 7 Backplate four 3 5 inch simple swap drives 8 Backplane four 2 5 inch hot swap drives 9 Backplane eight 2 5 inch hot swap drives 10 Front bezel 11 Front door 12 Filler 3 5 inch storage drive 13 Storage drive 3 5 inch hot swap 14 Storage drive 3 5 inch ...

Page 65: ...nd Structural parts 26 M 2 drive 27 TCM TPM adapter only available in China 28 Heat sink 29 System board 30 CPU 31 DIMM 32 PCIe adapter 33 Serial port module 34 Front fan 35 Rear fan 36 Hot swap power supply 37 Hot swap power supply cage 38 Fixed power supply Chapter 2 Server components 57 ...

Page 66: ...ndards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting ...

Page 67: ...n page 60 Make sure the components you are installing are supported by the server For a list of supported optional components for the server see http www lenovo com us en serverproven When you install a new server download and apply the latest firmware This will help ensure that any known issues are addressed and that your server is ready to work with optimal performance Go to ThinkSystem ST550 Dr...

Page 68: ...ight need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all safety shields guards labels and ground wires System reliability guidelines Review the system reliability guidelines to ensure proper system cooling and reliability Make sure the following requirements are met When the server comes with redundant power a power supply must b...

Page 69: ...move the device from the package and install it directly into the server without putting it down If it is necessary to put the device down put it back into the static protective package Never place the device on the server or on any metal surface When handling a device carefully hold it by the edges or the frame Do not touch solder joints pins or exposed circuitry Keep the device from others reach...

Page 70: ...locks to cover the holes for installing the front door remove the rubber blocks first Store the rubber blocks in case that you later remove the front door and need the rubber blocks to cover the holes in the front bezel To install the front door complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs ...

Page 71: ...s Note This section applies only to server models that have foot stands installed Remove the foot stands Use this information to remove the foot stands Read the installation Guidelines on page 59 To remove the foot stands complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku ...

Page 72: ...foot stands Read the installation Guidelines on page 59 To install the foot stands complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 Lay the server on its side for easier operation 64 ThinkSystem ST550 Maintenance...

Page 73: ...page 13 Rack latch replacement Use this information to remove and install a rack latch of the server in rack form factor Note This section applies only to server models that have the rack latches installed Remove a rack latch Use this information to remove a rack latch Read the installation Guidelines on page 59 Before removing a rack latch if the server is installed in a rack remove the server fr...

Page 74: ...remove the rack latch from the chassis If you are instructed to return the old rack latch follow all packaging instructions and use any packaging materials that are provided Install a rack latch Use this information to install a rack latch Read the installation Guidelines on page 59 To install a rack latch complete the following steps 66 ThinkSystem ST550 Maintenance Manual ...

Page 75: ...nstall the screws to secure the rack latch After installing the rack latch reinstall the server to the rack Server cover replacement Use this information to remove and install the server cover S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both S014 Chapter 3 Hardware replacement proced...

Page 76: ...ube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 39 Server cover removal Step 1 Use the key attached on the rear of the server to turn the cover lock to the open position Step 2 Slide the server cover toward the rear of the server until the server cover is disengaged from the chassis Then lift the server cover of...

Page 77: ...the server cover complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 40 Server cover installation Step 1 Lower the server cover onto the chassis until all tabs on both sides of the server cover engage the chassis Th...

Page 78: ... task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing a RAID super capacitor module 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 To remove a RAID super capacitor module complete the following steps Watch the procedure A video of the removal process is ava...

Page 79: ... http list youku com albumlist show id_50483452 Step 1 Touch the static protective package that contains the new RAID super capacitor module to any unpainted surface on the outside of the server Then take the new RAID super capacitor module out of the package and place it on a static protective surface Step 2 Insert one end of the RAID super capacitor module into the slot of the air baffle Then pr...

Page 80: ...from the rack 2 Remove the server cover See Remove the server cover on page 68 3 If there is a RAID super capacitor module installed on the air baffle disconnect the RAID super capacitor module cable first To remove the air baffle complete the following step Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BY...

Page 81: ...n page 59 Power off the server for this task on page 12 Before installing the air baffle ensure that all cables inside the server have been properly routed so that they will not interfere with the air baffle To install the air baffle complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79Gz...

Page 82: ...air baffle connect it to the RAID adapter with the extension cable that comes with the RAID super capacitor module 2 Complete the parts replacement See Complete the parts replacement on page 178 Front fan replacement Use this information to remove and install a front fan S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might res...

Page 83: ...task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing a front fan 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Remove the air baffle See Remove the air baffle on page 72 To remove a front fan complete the following steps Watch the procedure A video of th...

Page 84: ...ad the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 To install a front fan complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist s...

Page 85: ...ng the front fan complete the parts replacement See Complete the parts replacement on page 178 Rear fan replacement Use this information to remove and install the rear fan Note This section applies only to server models that have the rear fan installed S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered me...

Page 86: ... If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Remove the air baffle See Remove the air baffle on page 72 To remove the rear fan complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku htt...

Page 87: ...ylist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 Touch the static protective package that contains the new rear fan to any unpainted surface on the outside of the server Then take the new rear fan out of the package and place it on a static protective surface Step 2 Align the pins on the rear fan with the corresponding holes in the chassis T...

Page 88: ... the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Remove the air baffle See Remove the air baffle on page 72 4 If a full length PCIe adapter is held by the PCIe adapter holder remove the full length PCIe adapter first See Remove a PCIe adapter on page 118 To remove the PCIe adapter holder complete the following steps Figure 49 PCIe adapter holder removal ...

Page 89: ...tep 3 Secure the PCIe adapter holder tab with the corresponding hole in the chassis After installing the PCIe adapter holder 1 If you have removed a full length PCIe adapter reinstall it See Install a PCIe adapter on page 119 2 Complete the parts replacement See Complete the parts replacement on page 178 Front bezel replacement Use this information to remove and install the front bezel Remove the ...

Page 90: ...com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 51 Front bezel removal Step 1 Pivot the two plastic tabs outward until you can remove the front bezel completely Install the front bezel Use this information to install the front bezel Read the installation Guidelines on page 59 Power off the server for this task on page 12 To install t...

Page 91: ...ng on page 60 Before removing the front panel 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Remove the air baffle See Remove the air baffle on page 72 4 Remove the front fans See Remove a front fan on page 75 5 Remove the PCIe adapter holder See Remove the PCIe adapter holder on page 80 To remove the front ...

Page 92: ...stallation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 To install the front panel complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show i...

Page 93: ...r more information see Front panel on page 29 After installing the front panel complete the parts replacement See Complete the parts replacement on page 178 Optical drive or tape drive replacement Use this information to remove and install the optical drive or tape drive Note This section applies only to server models that have an optical drive or a tape drive installed S006 CAUTION When laser pro...

Page 94: ...tions are based on the scenario that you remove an optical drive The procedure is similar for removing a tape drive Before removing an optical drive or a tape drive 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 If your server has the front door installed remove the front door See Remove the front door on pa...

Page 95: ...e or a tape drive 1 Install a new optical drive or tape drive or install a filler to cover the drive bay To install a new optical drive or a tape drive see Install an optical drive or a tape drive on page 88 To install a filler complete the following steps a Insert the filler to the vacant drive bay Figure 56 Drive bay filler installation Chapter 3 Hardware replacement procedures 87 ...

Page 96: ...or tape drive follow all of the packaging instructions and use any packaging materials that are provided Install an optical drive or a tape drive Use this information to install an optical drive or a tape drive Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Note The following illus...

Page 97: ... the drive bay filler from the front bezel Figure 59 Drive bay filler cover removal b Remove the drive bay filler out of the chassis Figure 60 Drive bay filler removal 2 Touch the static protective package that contains the new optical drive or tape drive to any unpainted surface on the outside of the server Then take the new optical drive or tape drive out of the package and place it on a static ...

Page 98: ...tep 3 Hold the optical drive or tape drive in correct orientation and then slide it into the drive bay until it snaps into position Figure 63 Optical drive installation Step 4 Connect the power cable and the signal cable to the rear of the new optical drive or tape drive For more information about the cable routing see Optical drive on page 30 and Tape drive on page 31 90 ThinkSystem ST550 Mainten...

Page 99: ...l drive bays covered or occupied The vacant bays are either covered by an EMI protective panel or occupied by drive fillers When installing a drive save the removed drive filler in case that you later remove the drive and need the drive filler to cover the place Remove a simple swap drive Use this information to remove a simple swap drive Read the installation Guidelines on page 59 Power off the s...

Page 100: ...ve removal After removing a simple swap drive 1 Install a new drive or install the drive filler to cover the drive bay See Install a simple swap drive on page 93 Note To ensure that there is adequate system cooling do not operate the server for more than two minutes without either a drive or a drive filler installed in each bay 2 If you are instructed to return the simple swap drive follow all pac...

Page 101: ...e See Front view on page 13 You can mix drives of different types different sizes and different capacities in one system but not in one RAID array The following order is recommended when installing the drives Drive type priority SSD SATA HDD Drive capacity priority the lowest capacity first The drives in a single RAID array must be the same type same size and same capacity Before installing a simp...

Page 102: ...wap drives if necessary 2 Complete the parts replacement See Complete the parts replacement on page 178 3 Check the simple swap drive activity LED on the front panel to verify that the drive is operating correctly Simple swap drive activity LED Color Description Solid on Green The simple swap drive is active Off None The simple swap drive is not active 4 If the server has the front door installed ...

Page 103: ... removed drive filler in case that you later remove the drive and need the drive filler to cover the place Remove a hot swap drive Use this information to remove a hot swap drive Read the installation Guidelines on page 59 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing a hot swap drive 1 Ensure that you have back up data on your drive especially if it is...

Page 104: ...ive follow all packaging instructions and use any packaging materials that are provided Install a hot swap drive Use this information to install a hot swap drive Read the installation Guidelines on page 59 ATTENTION Static Sensitive Device Ground package before opening on page 60 The following notes describe the type of drives that your server supports and other information that you must consider ...

Page 105: ...he same type same size and same capacity Before installing a hot swap drive 1 If the drive bay has a drive filler installed remove it Keep the drive filler in a safe place for future use Figure 70 Drive filler removal 2 Touch the static protective package that contains the new hot swap drive to any unpainted surface on the outside of the server Then take the new hot swap drive out of the package a...

Page 106: ...ow The drive has an error Blinking yellow blinking slowly about one flash per second The drive is being rebuilt Blinking yellow blinking rapidly about four flashes per second The RAID adapter is locating the drive After installing a hot swap drive 1 Continue to install additional hot swap drives if necessary 2 Complete the parts replacement See Complete the parts replacement on page 178 3 Close th...

Page 107: ...holder on page 80 5 Remove all the installed drives and fillers if any from the drive bays See Remove a simple swap drive on page 91 6 Record the cable connections on the backplate and then disconnect all cables from the system board For information about the backplate cable connection see Simple swap drive backplate on page 36 To remove the simple swap drive backplate complete the following steps...

Page 108: ...Figure 73 Simple swap drive backplate installation Step 3 Connect the cables on the backplate to the system board See Simple swap drive backplate on page 36 After installing the simple swap drive backplate 1 Reinstall all the drives and fillers if any in the drive cage See Install a simple swap drive on page 93 2 Complete the parts replacement See Complete the parts replacement on page 178 Hot swa...

Page 109: ...ve all the installed drives and fillers if any from the drive bays See Remove a hot swap drive on page 95 5 Record the cable connections on the backplane and then disconnect all cables from the backplane For information about the backplane cable connection see Hot swap drive backplane on page 38 To remove the backplane for four 2 5 inch hot swap drives complete the following steps Watch the proced...

Page 110: ...Vcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 Note the orientation of the new backplane Step 2 Lower the new backplane into the chassis and insert the new backplane into the backplane slot Then carefully push the new backplane inward until it is secured by the release tab and the two mounting studs on the chassis are inserted into the two holes in the backp...

Page 111: ... the backplane For information about the backplane cable connection see Hot swap drive backplane on page 38 To remove the backplane for eight 2 5 inch hot swap drives complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 7...

Page 112: ...ackplane Step 2 Lower the new backplane into the chassis and insert the new backplane into the backplane slot Then carefully rotate the top edge of the new backplane toward the drive cage until it is secured by the release tab Figure 77 Installation of the backplane for eight 2 5 inch hot swap drives Step 3 Connect the cables to the new backplane See Hot swap drive backplane on page 38 After insta...

Page 113: ...drive backplane on page 38 To remove the backplane for four 3 5 inch hot swap drives complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 78 Removal of the backplane for four 3 5 inch hot swap drives Step 1 Lift the relea...

Page 114: ...16BYn Youku http list youku com albumlist show id_50483452 Step 1 Note the orientation of the new backplane Step 2 Lower the new backplane into the chassis and insert the new backplane into the backplane slot Then carefully rotate the top edge of the new backplane toward the drive cage until it is secured by the release tab Figure 79 Installation of the backplane for four 3 5 inch hot swap drives ...

Page 115: ...nt door See Remove the front door on page 61 4 Remove the front bezel See Remove the front bezel on page 81 5 Remove the air baffle See Remove the air baffle on page 72 6 If the Fan 3 impedes your access to the expansion drive cage remove it See Remove a front fan on page 75 7 Remove all the installed drives and fillers if any from the drive bays See Remove a hot swap drive on page 95 8 Remove the...

Page 116: ...installing the expansion drive cage 1 If there is a filler an optical drive or a tape drive installed in the bay remove it Keep the filler in a safe place for future use For instructions on how to remove the optical drive or tape drive see Remove an optical drive or a tape drive on page 86 2 Touch the static protective package that contains the new expansion drive cage to any unpainted surface on ...

Page 117: ... this information to remove and install a DIMM Remove a DIMM Use this information to remove a DIMM Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Attention Disconnect all power cords for this task DIMMs are sensitive to static discharge and require special handling In addition to t...

Page 118: ...fle See Remove the air baffle on page 72 To remove a DIMM complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 83 DIMM removal Step 1 Carefully open the retaining clips on each end of the DIMM slot Attention To avoid brea...

Page 119: ...and one 32 GB RDIMM installed in each of the 12 DIMM slots 768 GB using LRDIMMs two processors installed and one 64 GB LRDIMM installed in each of the 12 DIMM slots For a list of supported DIMM options see http www lenovo com us en serverproven Before installing a DIMM ensure that all DIMMs to be installed must be the same type Your server supports the following types of DIMMs DDR4 RDIMM with ECC ...

Page 120: ...s 1 2 and 3 Table 10 Independent mode with one processor Total Processor 1 Total DIMMs 1 2 3 4 5 6 DIMMs 1 3 1 2 3 4 2 3 2 3 4 3 4 2 3 4 5 4 5 1 2 3 4 5 5 6 1 2 3 4 5 6 6 The following table shows the DIMM population sequence for independent mode when two processors CPU1 and CPU2 are installed Notes If there are three identical DIMMs to be installed for CPU1 and the three DIMMs have the same Lenov...

Page 121: ...the DIMM population sequence for mirroring mode when only one processor CPU1 is installed Table 12 Mirroring mode with one processor Total Processor 1 Total DIMMs 1 2 3 4 5 6 DIMMs 2 2 3 2 3 1 2 3 3 4 2 3 4 5 4 6 1 2 3 4 5 6 6 The following table shows the DIMM population sequence for mirroring mode when two processors CPU1 and CPU2 are installed Table 13 Mirroring mode with two processors Total P...

Page 122: ... 4 5 5 6 1 2 3 4 5 6 6 The following table shows the DIMM population sequence for rank sparing mode when two processors CPU1 and CPU2 are installed Table 15 Rank sparing mode with two processors Total Processor 1 Processor 2 Total DIMMs 1 2 3 4 5 6 7 8 9 10 11 12 DIMMs 2 3 10 2 3 3 4 10 3 4 3 4 9 10 4 5 2 3 4 9 10 5 6 2 3 4 9 10 11 6 7 2 3 4 5 9 10 11 7 8 2 3 4 5 8 9 10 11 8 9 1 2 3 4 5 8 9 10 11 ...

Page 123: ...tor housing Handle DIMMs with care never bend twist or drop a DIMM Before installing a DIMM 1 Touch the static protective package that contains the new DIMM to any unpainted surface on the outside of the server Then take the new DIMM out of the package and place it on a static protective surface 2 Ensure that you consider and follow the DIMM installation rules when performing the operation See DIM...

Page 124: ...er retainer replacement Use this information to remove and install the PCIe adapter retainer which helps to secure PCIe adapters Remove the PCIe adapter retainer Use this information to remove the PCIe adapter retainer Read the installation Guidelines on page 59 Power off the server for this task on page 12 Before removing the PCIe adapter retainer 1 If the server is installed in a rack extend the...

Page 125: ...notches Step 2 Pivot the PCIe adapter retainer downward until the notches on the PCIe adapter retainer catch on the mounting studs on the chassis After installing the PCIe adapter retainer complete the parts replacement See Complete the parts replacement on page 178 PCIe adapter replacement Use this information to remove and install a PCIe adapter Your server comes with six PCIe slots Depending on...

Page 126: ...e adapter Notes Depending on the specific type your PCIe adapter might look different from the illustration in this topic Use any documentation that comes with the PCIe adapter and follow those instructions in addition to the instructions in this topic To remove a PCIe adapter complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com...

Page 127: ...t 5 After any double width graphics adapter is installed PCIe slot 4 or PCIe slot 6 becomes unavailable because the space is occupied by the double width adapter Notes Depending on the specific type your PCIe adapter might look different from the illustration in this topic Use any documentation that comes with the PCIe adapter and follow those instructions in addition to the instructions in this t...

Page 128: ...tery Use this information to remove the CMOS battery Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 The following tips describe information that you must consider when removing the CMOS battery Lenovo has designed this product with your safety in mind The lithium CMOS battery must ...

Page 129: ...rse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations S002 CAUTION Make sure all power cords are disconnected from system when reading in this manual and the following step is required to complete Disconnect the power cords and all external cables from the rear of the enclosure Before removing the CMOS battery 1 If ...

Page 130: ...designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you install the CMOS battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the f...

Page 131: ... manual and the following step is required to complete Disconnect the power cords and all external cables from the rear of the enclosure To install the CMOS battery complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step ...

Page 132: ...Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing the serial port module 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Remove the air baffle See Remove the air baffle on page 72 4 Remove the PCIe adapter retainer See Remo...

Page 133: ...le and need the bracket to cover the place 2 Touch the static protective package that contains the new serial port module to any unpainted surface on the outside of the server Then take the new serial port module out of the package and place it on a static protective surface To install the serial port module complete the following steps Step 1 Insert the serial port module into the dedicated slot ...

Page 134: ...nformation to remove the M 2 backplane and M 2 drive Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing the M 2 backplane and M 2 drive 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 6...

Page 135: ...ackward to loosen the M 2 drive from the M 2 backplane Note If the M 2 backplane has two M 2 drives they will both release outward when you slide the retainer backward c Rotate the M 2 drive away from the M 2 backplane d Pull it away from the connector 2 at an angle of approximately 30 degrees If you are instructed to return the old M 2 backplane or M 2 drive follow all of the packaging instructio...

Page 136: ...tube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 96 M 2 retainer adjustment Step 1 Press both sides of the retainer 1 Step 2 Move the retainer forward until it is in the large opening of the keyhole Step 3 Take the retainer out of the keyhole Step 4 Insert the retainer into the correct keyhole Step 5 Press both sides of the retai...

Page 137: ...rt both M 2 drives when sliding the retainer forward to secure the M 2 drives Install the M 2 drive in slot 0 first Figure 97 M 2 drive slot 1 Slot 0 2 Slot 1 To install the M 2 backplane and M 2 drive complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku...

Page 138: ...2 backplane Once they enter the holes you will hear a soft click sound Figure 99 Instruction for sliding the retainer Step 4 Align the blue plastic supports at each end of the M 2 backplane with the guide pins on the system board Then insert the M 2 backplane into the M 2 slot on the system board and press it down to fully seat it Figure 100 M 2 backplane installation 130 ThinkSystem ST550 Mainten...

Page 139: ...d a daughter card Remove the TCM TPM adapter for China only Use this information to remove the TCM TPM adapter Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing the TCM TPM adapter 1 If the server is installed in a rack extend the server from the rack 2 Remove the serv...

Page 140: ...moval If you are instructed to return the old TCM TPM adapter follow all packaging instructions and use any packaging materials that are provided Install the TCM TPM adapter for China only Use this information to install the TCM TPM adapter Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on pa...

Page 141: ...he TCM TPM connector on the system board Step 2 Insert the TCM TPM adapter into the TCM TPM connector on the system board Notes Carefully handle the TCM TPM adapter by its edges Your TCM TPM adapter might look slightly different from the illustration Figure 102 TCM TPM adapter installation After installing the TCM TPM adapter 1 Install the PCIe adapter retainer See Install the PCIe adapter retaine...

Page 142: ...e the server cover on page 68 3 Remove the PCIe adapter retainer See Remove the PCIe adapter retainer on page 116 To remove the intrusion switch complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 Disconnect the cable of...

Page 143: ...id_50483452 Step 1 Insert the intrusion switch into the chassis and push it in the direction as shown until it is fully seated Figure 104 Intrusion switch installation Step 2 Connect the cable of the intrusion switch to the intrusion switch connector on the system board For the location of the intrusion switch connector refer to System board components on page 24 After installing the intrusion swi...

Page 144: ...nt and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician S002 CAUTION Make sure all power cords are disconnected from system when reading in this manual and the following step is required to complete Disconnect the power cords and all extern...

Page 145: ... table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from connectors 4 Remove all cables from devices Figure 105 Fix...

Page 146: ...hed Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician S019 CAUTION The power control button on the device does not turn off the electrical current supplied to the device The device also might have more than one ...

Page 147: ...roduct 2 Attach signal cables to the product 3 Attach power cords to the product For ac systems use appliance inlets For dc systems ensure correct polarity of 48 V dc connections RTN is and 48 V dc is Earth ground should use a two hole lug for safety 4 Attach signal cables to other devices 5 Connect power cords to their sources 6 Turn ON all the power sources 1 Turn OFF all power sources and equip...

Page 148: ...Use this information to install the fixed power supply Read the installation Guidelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has...

Page 149: ...hen possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the ...

Page 150: ...线进行热插拔此操作可能导致设备损坏及数据丢失因错误执行热插拔导致的设备故障或损坏不属于保修范围 NEVER CONNECT AND DISCONNECT THE POWER SUPPLY CABLE AND EQUIPMENT WHILE YOUR EQUIPMENT IS POWERED ON WITH DC SUPPLY hot plugging Otherwise you may damage the equipment and result in data loss the damages and losses result from incorrect operation of the equipment will not be covered by the manufacturers warranty S035 CAUTION Never remove the cove...

Page 151: ... serial cables before you open the device covers unless you are instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when you install move or open covers on this product or attached devices To Connect To Disconnect 1 Turn OFF all power sources and equipment that is to be attached to this product 2 Attach signal cabl...

Page 152: ...ect all cables on the fixed power supply to corresponding connectors on the system board See Fixed power supply on page 34 2 Connect the power cable to the power supply and a properly grounded electrical outlet 3 Power on the server Ensure that both the power input LED and the power output LED on the power supply are lit indicating that the power supply is operating properly 4 Complete the parts r...

Page 153: ...resent inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician S002 CAUTION Make sure all power cords are disconnected from system when reading in this manual and the following step is required to complete Disconnect the power cords and all external cables from the rear of...

Page 154: ...evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disco...

Page 155: ...e 180 300 V dc is supported in China ONLY Power supply with 240 V dc input cannot support hot plugging power cord function Before removing the power supply with dc input please turn off server or disconnect dc power sources at the breaker panel or by turning off the power source Then remove the power cord 在直流输入状态下若电源供应器插座不支持热插拔功能请务必不要对设备电源线进行热插拔此操作可能导致设备损坏及数据丢失因错误执行热插拔导致的设备故障或损坏不属于保修范围 NEVER...

Page 156: ...terminals S029 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded power source Connect to properly wired power sources any equipment that will be a...

Page 157: ...ocedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 If the server is in a rack pull back the cable management arm to gain access to the rear of the server and the power supply Step 2 Locate the failing power supply in the rear of your server Note On each power ...

Page 158: ...ckage before opening on page 60 The following tips describe the type of power supply that the server supports and other information that you must consider when you install a power supply The standard shipping has only one power supply installed in the server For redundancy and hot swap support you must install an additional hot swap power supply Certain customized models might be shipped with two ...

Page 159: ...111 Hot swap power supply label S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Chapter 3 Hardware replacement pro...

Page 160: ...rks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach p...

Page 161: ...pply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician S019 CAUTION The power control button on the device does not turn off the electrical current supplied to the device...

Page 162: ...r cords to the product For ac systems use appliance inlets For dc systems ensure correct polarity of 48 V dc connections RTN is and 48 V dc is Earth ground should use a two hole lug for safety 4 Attach signal cables to other devices 5 Connect power cords to their sources 6 Turn ON all the power sources 1 Turn OFF all power sources and equipment that is to be attached to this product For ac systems...

Page 163: ... new hot swap power supply into the bay until it snaps into position Figure 113 Hot swap power supply installation After installing the hot swap power supply 1 Connect the power cable to the power supply and a properly grounded electrical outlet 2 If the server is powered off power on the server Ensure that both the power input LED and the power output LED on the power supply are lit indicating th...

Page 164: ... swap power supply on page 144 5 Disconnect all cables from the power interface board To remove the power interface board complete the following steps Watch the procedure A video of the removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 114 Power interface board removal Step 1 Remov...

Page 165: ...ube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 115 Power interface board installation Step 1 Insert the hole in the power interface board into the corresponding mounting stud on the chassis Then gently move the power interface board downward so that it is engaged with the mounting stud Step 2 Install the screw to secure the powe...

Page 166: ...le See Remove the air baffle on page 72 4 Remove the hot swap power supplies See Remove a hot swap power supply on page 144 5 Remove the power interface board See Remove the power interface board on page 156 To remove the hot swap power supply cage complete the following steps Figure 116 Hot swap power supply cage removal Step 1 Remove the screws that secure the hot swap power supply cage Step 2 P...

Page 167: ...face To install the hot swap power supply cage complete the following steps Figure 117 Hot swap power supply cage installation Step 1 Slide the new hot swap power supply cage into the bay as shown until it snaps into position Step 2 Install the screws to secure the hot swap power supply cage After installing the hot swap power supply cage 1 Install the power interface board See Install the power i...

Page 168: ...ge 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Attention Each processor socket must always contain a cover or a PHM When removing or installing a PHM protect empty processor sockets with a cover Do not touch the processor socket or processor contacts Processor socket contacts are very fragile and easily damaged Contaminants on the processor contacts such as oil fr...

Page 169: ...e Torx T30 captive fasteners on the processor heat sink module in the removal sequence shown on the heat sink label b Lift the processor heat sink module from the processor socket After removing a PHM If you are removing the PHM as part of a system board replacement set the PHM aside If you are removing the PHM remove the extra system fans accordingly and install fan fillers to cover the place For...

Page 170: ...heat sink hold the processor and retainer with the thermal grease side down and the processor contact side up to prevent the processor from falling out of the retainer Note The processor retainer will be removed and discarded in a later step and replaced with a new one If you are replacing the processor you will be reusing the heat sink Wipe the thermal grease from the bottom of the heat sink usin...

Page 171: ... not remove the grease cover from a heat sink until you are instructed to do so Notes PHMs are keyed for the socket where they can be installed and for their orientation in the socket See http www lenovo com us en serverproven for a list of processors supported for your server All processors on the system board must have the same speed number of cores and frequency Before you install a new PHM or ...

Page 172: ...e processor by the long edges to prevent touching the contacts or the thermal grease if it is applied With the processor contact side up flex the ends of the retainer down and away from the processor to release the retaining clips then remove the processor from the retainer Discard the old retainer 164 ThinkSystem ST550 Maintenance Manual ...

Page 173: ... from falling out of the retainer after it is inserted keep the processor contact side up and hold the processor retainer assembly by the sides of the retainer 3 If there is any old thermal grease on the processor gently clean the top of the processor using an alcohol cleaning pad Note If you are applying new thermal grease on the top of the processor make sure to do it after the alcohol has fully...

Page 174: ...If you are unable to remove the label and place it on the new heat sink or if the label is damaged during transfer write the processor serial number from the processor identification label on the new heat sink in the same location as the label would be placed using a permanent marker 5 Assemble the processor and heat sink if these components are separate Notes If you are replacing a heat sink remo...

Page 175: ... until the clips at all four corners engage To install a PHM complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Step 1 Remove the processor socket cover if one is installed on the processor socket by placing your fingers ...

Page 176: ...ers in the installation sequence shown on the heat sink label Tighten the screws until they stop then visually inspect to make sure that there is no gap between the screw shoulder beneath the heat sink and the microprocessor socket For reference the torque required for the nuts to fully tighten is 1 4 1 6 newton meters 12 14 inch pounds After installing a PHM 1 Complete the parts replacement See C...

Page 177: ...idelines on page 59 Power off the server for this task on page 12 ATTENTION Static Sensitive Device Ground package before opening on page 60 Before removing the system board 1 If the server is installed in a rack extend the server from the rack 2 Remove the server cover See Remove the server cover on page 68 3 Record where the cables are connected to the system board then disconnect all the cables...

Page 178: ...he system board by its edge 1 to remove the system board in the direction as shown If you are instructed to return the system board follow all packaging instructions and use any packaging materials for shipping that are supplied to you Important Before you return the system board make sure that you install the CPU socket dust covers from the new system board To replace a CPU socket dust cover 1 Ta...

Page 179: ...e package and place it on a static protective surface To install the system board complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs Acsjj4tU79GzKnWG316BYn Youku http list youku com albumlist show id_50483452 Figure 126 System board installation Step 1 Gently lower the system board into the chass...

Page 180: ...up interface 2 From the System Summary page click Update VPD 3 Update the UUID To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 Lenovo XClarity Essentials OneCLI sets the UUID in the Lenovo XClarity Controller Select one of the following methods to access the Lenovo XClarity Controller and set the UUID Online from the targ...

Page 181: ...ue is PASSW0RD with a zero 0 not an O Note BMC IMM or XCC external LAN IP address account name and password are all valid for this command Example that does use the user ID and password default values onecli config set SYSTEM_PROD_DATA SysInfoUUID uuid_value Step 3 Restart the Lenovo XClarity Controller Step 4 Restart the solution Update the DMI SMBIOS data The Desktop Management Interface DMI mus...

Page 182: ... access_method The access method that you select to use from the following methods Online authenticated LAN access type the command imm xcc_user_id xcc_password xcc_internal_ip or bmc xcc_user_id xcc_password xcc_internal_ip Where xcc_internal_ip The BMC IMM XCC internal LAN USB IP address The default value is 169 254 95 118 xcc_user_id The BMC IMM XCC account name 1 of 12 accounts The default val...

Page 183: ... of 12 accounts The default value is USERID xcc_password The BMC IMM XCC account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note BMC IMM or XCC internal LAN USB IP address account name and password are all valid for this command Examples that do use the user ID and password default values onecli config set SYSTEM_PROD_DATA SysInfoProdName m t_model host xcc_ip o...

Page 184: ... be used Assert Physical Presence Before you can assert Physical Presence the Physical Presence Policy must be enabled By default the Physical Presence Policy is enabled with a timeout of 30 minutes If the Physical Presence Policy is enabled you can assert Physical Presence through the Lenovo XClarity Controller or through hardware jumpers on the system board Notes If the Physical Presence Policy ...

Page 185: ...pdate to TPM1 2 compliant bmc userid password ip_address where userid password are the credentials used to access the BMC Lenovo XClarity Controller interface of your server The default user ID is USERID and the default password is PASSW0RD zero not an uppercase o ip_address is the IP address of the BMC For more information about the Lenovo XClarity Essentials OneCLI s se et t command see http sys...

Page 186: ... OneCli exe config set SecureBootConfiguration SecureBootSetting Enabled override bmc userid password ip_address where userid password are the credentials used to access the BMC Lenovo XClarity Controller interface of your server The default user ID is USERID and the default password is PASSW0RD zero not an uppercase o ip_address is the IP address of the BMC For more information about the Lenovo X...

Page 187: ...ee http sysmgt lenovofiles com help topic LXPM UEFI_setup html Use the Lenovo XClarity Provisioning Manager to configure the RAID if you have installed or removed a hot swap drive a RAID adapter or the M 2 backplane and M 2 drive For more information see http sysmgt lenovofiles com help topic LXPM RAID_setup html Chapter 3 Hardware replacement procedures 179 ...

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Page 189: ...gin with the Chassis Management Module 2 event log If you are using some other management application begin with the Lenovo XClarity Controller event log Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in the Lenovo XClarity Controller Event Log ...

Page 190: ...r supply voltages fan speeds and component status The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller event log Figure 128 Lenovo XClarity Controller e...

Page 191: ...e server passes all system tests suspect a network cabling problem that is external to the server Resolving suspected power problems Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition Complete the following steps to diag...

Page 192: ... transmit receive activity is off make sure that the hub and network are operating and that the correct device drivers are installed Step 5 Check the LAN activity LED on the rear of the server The LAN activity LED is lit when data is active on the Ethernet network If the LAN activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed Step ...

Page 193: ...ng the management controller user interface see the XClarity Controller product documentation http sysmgt lenovofiles com help topic com lenovo systems management xcc doc dw1lm_c_chapter2_ openingandusing html 5 Check http datacentersupport lenovo com for any tech tips service bulletins related to the embedded hypervisor and the server 6 Make sure that other software works on the server to ensure ...

Page 194: ...ns or if you are using an ACPI aware operating system suspect the system board Memory problems Use this information to resolve issues related to memory Displayed system memory less than installed physical memory on page 186 Multiple rows of DIMMs in a branch identified as failing on page 187 Displayed system memory less than installed physical memory Complete the following steps until the problem ...

Page 195: ... 6 Trained technician only Replace the system board Hard disk drive problems Use this information to resolve issues related to the hard disk drives Server cannot recognize a hard drive on page 187 Multiple hard drives fail on page 188 Multiple hard drives are offline on page 188 A replacement hard disk drive does not rebuild on page 188 Green hard disk drive activity LED does not represent actual ...

Page 196: ...If the adapter fails the test disconnect the backplane signal cable from the adapter and run the tests again If the adapter fails the test replace the adapter Multiple hard drives fail Complete the following steps until the problem is solved View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and resolve those events Make sure that the device driv...

Page 197: ...rolling or distorted on page 190 The wrong characters appear on the screen on page 190 Incorrect characters are displayed Complete the following steps 1 Verify that the language and locality settings are correct for the keyboard and operating system 2 If the wrong language is displayed update the server firmware to the latest level See Firmware updates on page 7 Screen is blank 1 If the server is ...

Page 198: ... apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non Lenovo monitor cables might cause unpredictable problems 2 Reseat the monitor cable 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time a Monitor cable b...

Page 199: ...ngs Devices and I O Ports USB Configuration 3 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server Optional device problems Use this information to solve problems related to optional devices External USB device not recognized on page 191 PCIe adapter is not recognized or is not functioning on page 191 A Lenovo optional device that worked previousl...

Page 200: ...s successful If the reboot is successful shut down the solution and reinstall the PCIe card you removed If the reboot failed repeat step 2 to step 5 A Lenovo optional device that was just installed does not work 1 Make sure that The device is supported for the server see http www lenovo com us en serverproven You followed the installation instructions that came with the device and the device is in...

Page 201: ...ts a Failing serial device b Serial cable 3 Replace the following components a Failing serial device b Serial cable 4 Trained technician only Replace the system board Intermittent problems Use this information to solve intermittent problems Intermittent external device problems on page 193 Intermittent KVM problems on page 194 Intermittent unexpected reboots on page 194 Intermittent external devic...

Page 202: ... To check the POST watchdog time restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface Then click BMC Settings POST Watchdog Timer 2 If the reset occurs after the operating system starts disable any automatic server restart ASR utilities such as the Automatic Server Restart IPMI Application for Windows or any ASR devices that are installed 3 See...

Page 203: ...s F1 to start System Setup on page 196 Voltage planar fault is displayed in the event log on page 196 Unusual smell on page 197 Server seems to be running hot on page 197 Cracked parts or cracked chassis on page 197 The server immediately displays the POST Event Viewer when it is turned on Complete the following steps until the problem is solved 1 Correct any errors that are indicated by the light...

Page 204: ...s F1 to start System Setup Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways The server restarts automatically and attempts POST again The server hangs and you must manually restart the server for the server to a...

Page 205: ...ed parts or cracked chassis Contact Lenovo Support Software problems Use this information to solve software problems 1 To determine whether the problem is caused by the software make sure that The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory the server m...

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Page 207: ...m products at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo...

Page 208: ...st Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data function o...

Page 209: ...rt to obtain help for your issue You can receive hardware service through a Lenovo Authorized Service Provider To locate a service provider authorized by Lenovo to provide warranty service go to https datacentersupport lenovo com serviceprovider and use filter searching for different countries For Lenovo support telephone numbers see https datacentersupport lenovo com supportphonelist In the U S a...

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Page 211: ...ew editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not aff...

Page 212: ...on of all hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to exp...

Page 213: ...fficiency or greater using high efficiency particulate air HEPA filters that meet MIL STD 282 The deliquescent relative humidity of the particulate contamination must be more than 60 2 The room must be free of conductive contamination such as zinc whiskers Gaseous Copper Class G1 as per ANSI ISA 71 04 19853 Silver Corrosion rate of less than 300 Å in 30 days 1 ASHRAE 52 2 2008 Method of Testing Ge...

Page 214: ...Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information 206 ThinkSystem ST550 Maintenance Manual ...

Page 215: ...120 collecting service data 200 completing parts replacement 178 configuring LAN over USB manually 10 contamination particulate and gaseous 204 CPU installing 163 removing 160 replacing 160 creating a personalized support web page 199 custom support web page 199 D devices static sensitive handling 60 DIMM installing 114 removing 109 replacing 109 DIMM installation rules 110 E enable TPM 175 Ethern...

Page 216: ...ink module 163 optical drive 88 PCIe adapter holder 80 PCIe adapter retainer 117 PHM 163 power interface board 157 processor 163 processor heat sink module 163 rack latch 66 RAID super capacitor module 71 rear fan 79 serial port module 125 server cover 68 simple swap drive 93 simple swap drive backplate 99 system board 171 tape drive 88 TCM TPM adapter 132 insufficient PCIe resource solving 191 in...

Page 217: ...talling 71 removing 70 replacing 70 rear fan installing 79 removing 78 replacing 77 rear view 18 rear view LED 21 remove CMOS battery 120 removing air baffle 72 backplane for eight 2 5 inch hot swap drives 102 backplane for four 2 5 inch hot swap drives 101 backplane for four 3 5 inch hot swap drives 104 CPU 160 DIMM 109 expansion drive cage 107 fan 75 78 fixed power supply 135 foot stands 63 fron...

Page 218: ...r problems 184 insufficient PCIe resource 191 solving power problems 183 static sensitive devices handling 60 storage drive bay 13 support web page custom 199 system board installing 171 removing 169 replacing 168 system board components 24 system error LED 16 system ID button 16 system ID LED 16 system reliability guidelines 60 T Taiwan BSMI RoHS declaration 206 Taiwan import and export contact i...

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