If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are
correctly seated, and check that the HIC and the controller canister are installed correctly. If
necessary, remove and reinstall the controller canister and the HIC.
Note:
If you cannot resolve the problem, contact technical support.
Step 5. Collect support data for your storage array using ThinkSystem System Manager.
1. Select
Support
➙
Support Center
➙
Diagnostics
.
2. Select
Collect Support Data
.
3. Click
Collect
.
The file is saved in the Downloads folder for your browser with the name
support-data.7z
.
Step 6.
If you are instructed to return the failed part, follow all packaging instructions and use any
packaging materials that are provided.
Before you resume normal operations, ensure that you have completed the following steps:
• For iSCSI HIC adding or replacement:
1. Ensure that the iSCSI SFPs or dual-protocol SFPs are installed.
2. Attach cables to the SFPs, and confirm they are connected to the correct iSCSI switch or host.
3. Power on the hosts.
4. Configure the ISCSI hosts.
5. Edit the host partition to update the iSCSI host port IDs.
6. After the new iSCSI hosts reboot, use the applicable procedures on the hosts to register the volumes
and to make them available to your operating system.
• For FC HIC adding or replacement.
1. Ensure that the FC SFPs or dual-protocol SFPs are installed.
2. Attach cables to the SFPs, and confirm they are connected to the correct FC switch or host.
3. Power on the hosts.
4. Configure the FC hosts.
5. Edit the host partition to update the FC host port IDs.
6. After the new FC hosts reboot, use the applicable procedures on the hosts to register the volumes
and to make them available to your operating system. Depending on your operating system, two
utilities are included with the storage management software (hot_add and SMdevices). These utilities
help register the volumes with the hosts and also show the applicable device names for the volumes.
7. You might need to use specific tools and options that are provided with your operating system to
make the volumes available (that is, assign drive letters, create mount points, and so on). Refer to
your host operating system documentation for details.
Host port protocol
You can convert the protocol of a host to a different protocol so that compatibility and communication can
be established.
Overview and requirements
Learn about the baseboard host ports and the requirements you need to know about before converting the
host protocol.
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