Konica Minolta bizhub PRESS 1052, User Manual

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bizhub PRESS 1250/1052 11-2
11.1 If [Please Call Service] Message Is Displayed: Call for Service 11
11 Troubleshooting
11.1 If [Please Call Service] Message Is Displayed: Call for Service
A [Please call service] message indicates a machine condition that requires the attention of your service rep-
resentative.
The Call for Service Screen usually displays the telephone and facsimile numbers of your service represent-
ative.
Be sure to contact your service representative immediately by following the procedure below.
11.1.1 Operations with Call for Service Screen Displayed
1
Make note of the report code [C-####], indicated in the second line of the message area.
%
The administrator can call for service from the Utility Menu Screen. In this case, you do not have to
make a call to notify the report code; your machine has been monitored by your service represent-
ative. Please refer to the POD Administrator’s Reference for details.
%
If CS Remote Care is already activated on the machine, you do not have to make a call to notify the
report code; your machine has been monitored by the service representative.
%
For details of CS Remote Care, please contact your service representative.
2
Turn the machine power OFF.
Turn OFF the sub power switch , then turn OFF the main power switch .
NOTICE
Be sure not to turn off the main power switch before turning off the sub power switch . Be sure not
to turn off the main power switch while the following messages are displayed after turning off the sub
power switch .
[Power off in progress / Please do not turn the main power off]
Turning off the main power switch with this message displayed may cause machine trouble such as
toner fixation.
3
Unplug the machine.
4
Contact your service representative and report the condition and report code number.
d
Reference
See page 2-51 for how to turn off the power.