King Air C90GTi, Pilot Training Manual

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KING AIR C90GTi/C90GTx PILOT TRAINING MANUAL
22-4 FOR TRAINING PURPOSES ONLY
22
CREW
RESOURCE
MANAGEMENT
— THINK—
— REMEMBER —
Questions enhance communication flow
Don’t give in to the temptation to ask questions when Assertion is required
Use of Inquiry or Advocacy should raise a “red flag”.
• Solicit and give feedback
• Listen carefully
• Focus on behavior, not people
• Support Conclusions with Facts
• State Position, Suggest Solutions
• Clear, Concise Questions
ADVOCACY:
• Increase collective S/A
INQUIRY:
• Increase individual S/A
ASSERTION:
• Reach a conclusion
NEED SEND RECEIVE
OPERATIONAL
GOAL
FEEDBACK
• Maintain focus on the goal
• Verify operational outcome is achieved
• Be aware of barriers to communication
COMMUNICATION PROCESS
Figure 22-4. Communication Process
HINTS:
• Identify the problem:
– Communicate it
– Achieve agreement
– Obtain commitment
• Consider appropriate SOP’s
• Think beyond the obvious alternatives
• Make decisions as a result of the process
• Resist the temptation to make an immediate
decision and then support it with facts
EVALUATE
RESULT
ACCELERATED
RESPONSE
WEIGH IMPACT
OF ALTERNATIVES
IDENTIFY
ALTERNATIVES
IDENTIFY
AND
DEFINE
PROBLEM
RECOGNIZE
NEED
IMPLEMENT
RESPONSE
SELECT A
RESPONSE
COLLECT
FACTS
DECISION MAKING PROCESS
Figure 22-5. Decision-Making Process
• IDENTIFY AREAS OF
VULNERABILITY
• USE SOPs, CHECKLISTS AND
EFFECTIVE MONITORING TO
ESTABLISH LAYERS OF
DEFENSE
MITIGATE
DETECT & TRAP
ANTICIPATE & AVOID
ERROR
PREVENTION
ERROR
CONTAINMENT
ERROR MANAGEMENT
Figure 22-3. Error Management