Getting Started –
23
Claims and Repackaging
Immediately inform JDS Uniphase and, if necessary, the carrier, if
•
The contents of the shipment are incomplete
•
The unit or any of its components are damaged or defective
•
The unit does not pass the initial inspection
In the event of carrier responsibility, JDS Uniphase allows for the repair or replacement of the
unit while a claim against the carrier is being processed.
Returning Shipments to JDS Uniphase
JDS Uniphase only accepts returns for which an approved Return Material Authorization (RMA)
has been issued by JDS Uniphase sales personnel. This number must be obtained prior to
shipping any material to JDS Uniphase. The owner’s name and address, the model number and
full serial number of the unit, the RMA number, and an itemized statement of claimed defects
must be included with the return material.
Ship return material in the original shipping container and packing material. If these are not
available, typical packaging guidelines are as follows:
1. Wear an anti-static wrist strap and work in an ESD controlled area.
2. Wrap the unit in anti-static packaging. Use anti-static connector covers, as applicable.
3. Pack the unit in a reliable shipping container.
4. Use enough shock-absorbing material (10 to 15 cm or 4 to 6 in on all sides) to cushion the
unit and prevent it from moving inside the container. Pink poly anti-static foam is the best
material.
5. Seal the shipping container securely.
6. Clearly mark FRAGILE on its surface.
7. Always provide the model and serial number of the unit and, if necessary, the RMA number
on any accompanying documentation.
8. Ship the unit only to the address given at the beginning of this document.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
