IBM WorkPad Workpad, Handbook

Page: 234 / 292

Page 224 Frequently Asked Questions
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly?
■
Make sure the HotSync cradle is
connected securely.
■
Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software for IBM WorkPad.
■
Make sure you selected Local USB or
Local Serial, as appropriate, from the
HotSync Manager menu.
■
If you are using the serial cradle, make
sure you selected the correct serial port
on the Local tab in the Setup dialog. It
should be set to the port where you
connected the HotSync cradle.
I did a HotSync
operation, but one of
my applications did
not synchronize.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
■
Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I cannot launch the
HotSync Manager.
■
If you are using the optional serial
cradle, or if you are performing a
HotSync operation using a modem,
make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
■
Back up the Palm Desktop software for
IBM WorkPad, uninstall it, then reinstall
it.