IBM System x iDataPlex dx360 M4 7912, Service Manual

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1. Check component firmware level and upgrade if
necessary. The installed firmware level can be found
in the DSA Diagnostic Event Log within the
Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by
symptom" in the system "Installation and Service
Guide" for the next corrective action.
Date Message Added: 09/03/2012
Reviewed: 09/03/2012
401-000-000 EXA Port Ping Test Passed
Explanation: EXA Port Ping Test Passed.
Internal Event: No
Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Date Message Added: 08/29/2012
Reviewed: 08/29/2012
401-801-000 EXA Port Ping Test Aborted
Explanation: EXA Port Ping Test Aborted. Unable to
get device base address.
Internal Event: No
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Remove power cables, wait for 45 seconds,
reconnect and rerun the test.
2. Make sure that the scalability cable connections are
as per specification.
3. Make sure that DSA and BIOS/uEFI are at the latest
level.
4. If the problem remains, contact your
technical-service representative.
Date Message Added: 08/29/2012
Reviewed: 08/29/2012
401-802-000 EXA Port Ping Test Aborted
Explanation: EXA Port Ping Test Aborted. Port
connections may not be correct.
Internal Event: No
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Remove power cables, wait for 45 seconds,
reconnect and rerun the test.
2. Make sure that the scalability cable connections are
as per specification.
3. Make sure that DSA and BIOS/uEFI are at the latest
level.
4. If the problem remains, contact your
technical-service representative.
Date Message Added: 08/29/2012
Reviewed: 08/29/2012
401-901-001 EXA Port Ping Test Failed
Explanation: EXA Port Ping Test Failed.
Internal Event: No
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Remove power cables, wait for 45 seconds,
reconnect and rerun the test.
2. Make sure that the scalability cable connections are
as per specification.
3. Check scalability cables for loose connections.
4. Replace the scalability cable(s) for specified port(s).
5. If the problem remains, contact your
technical-service representative.
Date Message Added: 08/29/2012
Reviewed: 08/29/2012
217-000-000 HDD Test Passed
Explanation: HDD Stress Test Passed.
Internal Event: No
Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Date Message Added: 08/13/2012
Reviewed: 08/13/2012
401-000-000 • 217-000-000
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System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide