IBM System x iDataPlex dx360 M4 7912, Service Manual

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SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the
server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Manually re-enable all affected DIMMs.
3. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing
DIMM.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
7. (Trained technician only) Replace the affected
microprocessor.
806f030c-200bffff Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 11)
Explanation: This message is for the use case when
an implementation has detected a Memory Scrub
failure.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the
server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Manually re-enable all affected DIMMs.
3. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing
DIMM.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
7. (Trained technician only) Replace the affected
microprocessor.
806f030c-200cffff Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 12)
Explanation: This message is for the use case when
an implementation has detected a Memory Scrub
failure.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the
server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Manually re-enable all affected DIMMs.
3. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing
DIMM.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
7. (Trained technician only) Replace the affected
microprocessor.
806f030c-200bffff • 806f030c-200cffff
Chapter 3. Diagnostics
93