IBM System x iDataPlex dx360 M4 7912, Service Manual

Page: 103 / 400

2. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing
DIMM.
4. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6. (Trained technician only) Replace the affected
microprocessor.
7. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained Service technician only) Replace the
affected microprocessor.
806f010c-200effff Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 14)
Explanation: This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing
DIMM.
4. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6. (Trained technician only) Replace the affected
microprocessor.
7. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained Service technician only) Replace the
affected microprocessor.
806f010c-200fffff Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 15)
Explanation: This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the failing
DIMM.
4. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6. (Trained technician only) Replace the affected
microprocessor.
7. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained Service technician only) Replace the
affected microprocessor.
806f010c-200effff • 806f010c-200fffff
Chapter 3. Diagnostics
85