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HP rp4410, Service Manual

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5 Troubleshooting

This chapter provides a preferred methodology (strategies and procedures) and tools for
troubleshooting server error and fault conditions.

Troubleshooting Methodology

WARNING!

Ensure that the system is powered off and all power sources have been disconnected

from the server before working within the server.

Voltages are present at various locations within the server whenever an ac power source is
connected. This voltage is present even when the main power switch is in the off position.

Failure to observe this warning can result in personal injury or damage to equipment.

CAUTION:

Do not operate the server for more than 10 minutes with any cover (including power

supplies and disk drives) removed. If you are hot-swapping a fan, reinstall the cover within 10
minutes to prevent overheating. Otherwise, damage to system components can result due to
improper airflow cooling.

To troubleshoot the server with online diagnostic tools, you must be familiar with the HP-UX
operating system. You should also be familiar with the Offline Diagnostics Environment (ODE).
Install both online and offline troubleshooting programs on your system before trouble is
suspected. Descriptions and user information about offline troubleshooting tools are available
on the HP website at

http://docs.hp.com

.

Use the online diagnostic tools if you can boot your system. Online troubleshooting programs
area available on the HP-UX operating system CD.

If you cannot boot your system, run the offline troubleshooting tool from the ODE CD that ships
with your server. ODE CDs are platform-specific for PA-RISC servers.

Troubleshooting System Power

This section provides information and procedures for troubleshooting system power.

Using the Front Panel Power Button

The server power button on the front panel operates differently, depending on how long the
button is held in and on what the system is doing when the button is pressed. You must be aware
of its uses to properly troubleshoot the system.

Table 5-1

shows the power button functions.

Table 5-1 Power Button Functions

Result

Switch Pressed Time

System State

Turns system power on.
No effect.

One second or less
More than one second

Power connected to power
supplies, system power off

No effect.
Not used. This selection initiates E-buzzer functions
that are not supported in the HP 9000 rp4410 and
rp4440 servers.

Hard shutdown.

Less than one second
More than one second but less
than five seconds

More than five seconds

System at ISL

Troubleshooting Methodology

129

Summary of Contents for rp4410

Page 1: ...HP 9000 rp4410 and HP 9000 rp4440 User Service Guide HP Part Number A9950 9601 1 ed5 Published October 2009 Edition 5 ...

Page 2: ...panying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Printed in U S A Intel Pentium Intel Inside Itanium and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linu...

Page 3: ...24 Firmware 25 Event IDs for Errors and Events 25 Dimensions and Values 25 Controls Ports and LEDs 25 Front Panel 25 Rear Panel 28 Power Supply Status LEDs 29 iLO MP LAN LEDs 30 Single Port Gigabit Ethernet LAN Card 31 Ports and Connectors 32 USB Ports 33 VGA Port 33 Serial Ports 33 iLO MP LAN Port 34 Gigabit Ethernet LAN Port 35 SCSI Port Ultra 3 68 Pin 35 Additional Controls and LEDs 36 Hot Plug...

Page 4: ...ystem 51 Introduction 51 Server Views 51 Detailed Server Description 52 I O Subsystem 52 Internal Core I O 52 External Core I O 53 Processors 53 Memory 53 Cooling 53 Power Supply Unit 53 Front Display Panel DVD and Diagnostic Panel 54 Mass Storage 54 Firmware 54 Event IDs for Errors and Events 54 Dimensions and Values 54 Safety Information 55 Installation Sequence and Checklist 55 Unpacking and In...

Page 5: ... Installing Hot Pluggable Disk Drives 75 Installing Processors 77 Required Tools 77 Dual Processor Modules 77 Processor Load Order 78 Removing the Processor Extender Board 78 Installing a Processor on the Extender Board 80 Extender Board Switches and Jumpers 84 Replacing the Processor Extender Board 84 Installing Memory 84 Supported DIMM Sizes 84 DIMM Slot Fillers 84 Removing a Memory Extender Boa...

Page 6: ... Using VGA 114 Enabling VGA Graphics Capability 114 Installing Your A6150B Graphics Card 114 Connecting a Monitor Using the VGA Port 114 Powering the Server On and Off 115 Power States 115 Powering On the Server 115 Powering On the Server Using the iLO MP PC Command 115 Powering On the Server Manually 116 Powering Off the Server 116 Powering Off the Server Using the iLO MP PC Command 116 Powering ...

Page 7: ...nel Power Button 129 Server Does Not Successfully Power On and Remain Powered On 130 System Build Up Troubleshooting 132 Operating System Boots 134 Operating System Does Not Boot 135 Troubleshooting Using Online Support Tools 135 Support Tools Manager 135 Event Monitoring Service 135 iLO MP 135 Accessing the iLO MP Interface and System Logs 136 SEL 136 Troubleshooting Using Offline Support Tools 1...

Page 8: ... Dual Processor Module 166 Installing a Dual Processor Module 167 Hot Swappable Chassis Fan Unit 172 Removing a Hot Swappable Chassis Fan Unit 172 Replacing a Hot Swappable Chassis Fan Unit 174 I O Baseboard Assembly 175 Removing the I O Baseboard Assembly 175 Replacing the I O Baseboard Assembly 177 Removing and Replacing the I O Baseboard Locking Lever 180 System Battery 180 Battery Notice 180 R...

Page 9: ...212 Replacing a Hot Pluggable Disk Drive 212 SCSI Backplane 214 Removing the SCSI Backplane 214 Replacing the SCSI Backplane 215 Midplane Riser Board 216 Removing the Midplane Riser Board 216 Replacing the Midplane Riser Board 217 Hot Swappable Power Supplies 218 Power Supply Load Order 218 Removing a Hot Swappable Power Supply 218 Replacing a Hot Swappable Power Supply 219 Power Distribution Boar...

Page 10: ... and Submenus 236 Boot Command 236 Path Command 236 Search Command 237 Configuration Menu 237 Information Menu 238 Service Menu 238 Display Command 239 SCSI Command 239 ProductNum Command 239 iLO MP 239 C Physical and Environmental Specifications 241 Index 243 10 Table of Contents ...

Page 11: ...Bezel Removed Front View 52 3 3 HP 9000 rp4410 and rp4440 Servers Rear View 52 3 4 Accessing T 25 Screws 58 3 5 Pedestal Mounted Server 59 3 6 Front View with Bezel 60 3 7 Accessing the Control Panel 60 3 8 Control Panel 60 3 9 Hot Pluggable Disk Drive LED Indicators 62 3 10 DVD or CD RW DVD LED Indicators 63 3 11 Removing and Replacing the Front Bezel 64 3 12 Removing and Replacing the Front Cove...

Page 12: ...Board Latches 155 6 7 Memory Extender Board 156 6 8 16 DIMM Memory Extender Board Slot IDs 158 6 9 32 DIMM Memory Extender Board Slot IDs 159 6 10 Inserting the DIMM into the Extender Board Connector Socket 160 6 11 Processor Extender Board 162 6 12 Dipswitch Location 163 6 13 Dipswitch Setting for S5 164 6 14 Removing the Dual Processor Module from the Processor Extender Board 167 6 15 Locating t...

Page 13: ... Card Latch Location 208 6 44 Installing the LAN I O Card 209 6 45 SCSI I O Card Latch Location 210 6 46 Installing the SCSI I O Card 211 6 47 Installing a Disk Drive in Slots 1 and 2 212 6 48 Installing a Disk Drive in Slot 2 213 6 49 Installing a Volume Filler in Slot 2 213 6 50 SCSI Backplane Removal and Replacement 215 6 51 Midplane Riser Board 217 6 52 Hot Swappable Power Supply Removal and R...

Page 14: ...imensions and Values 54 3 2 Installation Sequence Checklist 55 3 3 Control Panel LED Definitions 61 3 4 Button LED Definitions 62 3 5 Hot Pluggable Disk Drive LED Definitions 63 3 6 DVD Drive LED Definitions 63 3 7 Dual Processor Module Load Order 78 3 8 DIMM Filler Requirements for 16 DIMM Extender Board 84 3 9 DIMM Filler Requirements for 32 DIMM Memory Extender Board 85 3 10 Hot Pluggable Hardw...

Page 15: ...s 147 6 1 DIMM Filler Requirements for 16 DIMM Memory Extender Board 157 6 2 DIMM Filler Requirements for 32 DIMM Memory Extender Board 158 6 3 Processor Load Order 165 6 4 PCI PCI X Card Slot Frequency and Bus Mode Compatibility for Shared Slots 184 6 5 PCI I O Paths 184 6 6 PCI I O Hardware Paths 185 A 1 Customer Self Repair Information 231 A 2 Replacement Parts List 232 B 1 BCH Main Menu Submen...

Page 16: ...16 ...

Page 17: ...nnel This document is not a tutorial New and Changed Information in This Edition This edition has been updated with the latest styles and formatting Publishing History Table 1 lists the publishing history details for this document Table 1 Publishing History Details Publication Date Supported Product Versions Operating Systems Supported Document Manufacturing Part Number October 2009 HP 9000 rp4410...

Page 18: ... avoid losing system functionality IMPORTANT Important messages provide essential information to explain a concept or to complete a task NOTE A note highlights useful information such as restrictions recommendations or important details about HP product features TIP Tips provide you with helpful hints for completing a task A tip is not used to give essential information but can be used for example...

Page 19: ...rt tools including online and offline diagnostics and event monitoring tools is available on the HP website at http docs hp com hpux diag This site has manuals tutorials FAQs and other reference material Website for HP Technical Support http us support2 external hp com Books about HP UX Published by Prentice Hall This website lists the HP books that Prentice Hall currently publishes http www hp co...

Page 20: ...20 ...

Page 21: ...sy physical identification of problem hardware and the QuickFind diagnostic LED panel speeds problem diagnosis by identifying defective or mismatched hardware components HP 9000 rp4410 Server The HP 9000 rp4410 server is a PA 8900 based server in a 4U form factor It is based on the same hardware as the HP 9000 rp4440 server but in the rp4410 server two of the four processor sockets are disabled us...

Page 22: ...Figure 1 1 HP 9000 rp4410 rp4440 Server Top View Figure 1 2 HP 9000 rp4410 rp4440 Server with Bezel Removed Front View 22 Overview ...

Page 23: ...Wake on LAN enabled disabled with BIOS setup Internal Core I O The following is supported on the HP 9000 rp4410 and rp4440 servers Dual channel SCSI U320 or U160 PA8800 only interface or RAID two internal 68 pin connectors two 68 pin external connectors SCSI backplane configured as either one or two channels One internal Integrated Drive Electronics IDE connector for a slimline optical device CD a...

Page 24: ...nd 4 GB Standard 184 pins 2 5V DDR266 CL2 registered ECC 133 MHz memory bus frequency 266 MTransfers s data 8 5 GB s peak data bandwidth DIMMs loaded by quads enable interleaved mode and chip spare Requires that DIMMs within each group of four quad be identical Cooling Six cooling fans with N 1 redundancy Power Supply Unit The following is supported on the HP 9000 rp4410 and rp4440 servers One 120...

Page 25: ...ty included The operating system is presented with the same interface to system firmware and all features are available to the operating system Event IDs for Errors and Events The server firmware generates event IDs similar to chassis codes for errors events and forward progress to the Integrated Light Out Management Processor iLO MP through common shared memory The iLO MP interprets and stores ev...

Page 26: ...t View of Server with Bezel Figure 1 5 shows how to access the control panel The front control panel access door is on the bezel Figure 1 5 Accessing the Control Panel Figure 1 6 shows the control panel LEDs and buttons 26 Overview ...

Page 27: ...ult System LED System off N A Off Off System LED Power normal Green Steady On Power LED Housekeeping voltage present Yellow Flashing at 1 Hz On Power LED Power off Off Off Off Power LED Disk activity Green Flashing at rate of disk activity Disk LED Thermal OK Green Steady OK Thermal LED Thermal warning Yellow Flashing at 1 Hz Warning Thermal LED System locator LED can be remotely or locally activa...

Page 28: ...o effect More than one second but less than five seconds do not use This initiates e buzzer functions that are not supported on this server More than five seconds then released causes an immediate hard power off If the OS is running pressing the power button does the following Momentarily less than one second has no effect More than one second but less than five seconds do not use This initiates e...

Page 29: ...er supplies Figure 1 8 show the power supply status LEDs Figure 1 8 Power Supply Status LED Table 1 4 lists power supply status LED information Table 1 4 Power Supply Status LED Status Fail LED Amber Predict Fail LED Amber Power LED Green No ac power is applied to all PSUs Off Off Off No ac power is applied to this PSU only On Off Off ac present and the standby outputs are on Off Off Blinking Cont...

Page 30: ...s the amber LED on the left and the green LED on the right It is shown in Figure 1 9 The internal iLO MP LAN uses an RJ 45 type connector This connector has two LEDs LAN link and LAN activity that signal status and activity Figure 1 9 iLO MP LAN LEDs Example 1 Table 1 5 provides iLO MP LED status descriptions Table 1 5 iLO MP LED Status Descriptions Example 1 Status Condition LED Linked at 100 MBs...

Page 31: ...his connector has four LEDs three LAN link and one LAN activity that signal link speed and activity Figure 1 1 1 Single Port GigE LAN Connector and LEDs Table 1 7 lists the single port Gigabit Ethernet LAN card LED status descriptions Table 1 7 Single Port GigE LAN LED Status Descriptions Status Condition Color LED Linked no activity On Green Activity No link Off Green Activity Linked activity pre...

Page 32: ... Status Condition LED Linked data traffic Flashing Activity Active link Solid Activity Link speed 10 Mbit s Off Speed Link speed 100 Mbit s Green Speed Link speed 1000 Mbit s Amber Speed Ports and Connectors Figure 1 13 shows the ports and connectors found on the rear panel of the server 32 Overview ...

Page 33: ...d Table 1 9 show the USB port connector and pinouts Figure 1 14 USB Port Connector Table 1 9 USB Pinouts Signal Description Pin Number 5 VDC 1 MR 2 PR 3 Ground 4 VGA Port The VGA video port is disabled on the rp4410 and rp4440 servers Serial Ports Figure 1 15 and Table 1 10 show the serial port connector and pinouts Controls Ports and LEDs 33 ...

Page 34: ... term ready 4 Ground 5 Data set ready 6 Request to send 7 Clear to send 8 Ring indicator 9 iLO MP LAN Port Figure 1 16 and Table 1 11 show the iLO MP LAN port connector and pinouts Figure 1 16 iLO MP LAN Port Table 1 1 1 iLO MP LAN Port Pinouts Signal Description Pin Number TXP 1 TXN 2 RXP 3 Not used 4 Not used 5 RXN 6 Not used 7 Not used 8 34 Overview ...

Page 35: ...n Two Ultra 3 68 pin SCSI connectors are located on the HBA located in PCI slot 1 The upper connector supports SCSI channel A and the lower connector supports SCSI channel B Figure 1 18 and Table 1 13 show the SCSI port connector and pinouts Figure 1 18 SCSI Port Ultra 3 68 Pin Table 1 13 SCSI Port Pinouts Signal Description Pin Number Signal Description Pin Number S35 DB 12 35 S1 DB 12 1 S36 DB 1...

Page 36: ...8 TERMPWR 18 S53 RESERVED 53 S19 RESERVED 19 S54 54 S20 20 S55 ATN 55 S21 ATN 21 S56 56 S22 22 S57 BSY 57 S23 BSY 23 S58 ACK 58 S24 ACK 24 S59 RST 59 S25 RST 25 S60 MSG 60 S26 MSG 26 S61 SEL 61 S27 SEL 27 S62 C D 62 S28 C D 28 S63 REQ 63 S29 REQ 29 S64 I O 64 S30 I O 30 S65 DB 8 65 S31 DB 8 31 S66 DB 9 66 S32 DB 9 32 S67 DB 10 67 S33 DB 10 33 S68 DB 11 68 S34 DB 11 34 Additional Controls and LEDs ...

Page 37: ...VD Drive Table 1 15 DVD Drive LED Definitions Description State LED Drive is active Flashing green Activity LED QuickFind Diagnostic Panel The QuickFind diagnostic panel has 27 single color LEDs and one multi color LED for temperature The LEDs are normally off The appropriate LED is turned on when an error is detected or a replacement part is required Accessing the QuickFind Diagnostic Panel You c...

Page 38: ...I O Baseboard LED Indicators The following indicators are located on the I O baseboard LEDs Sensors Reset button Attention button Figure 1 22 shows the I O baseboard LEDs buttons and sensors and Table 1 16 lists their definitions 38 Overview ...

Page 39: ...ning On Green 3 3 V VRM Power LED The iLO MP is functioning correctly Blinking Green iLO MP Heartbeat The iLO MP is executing the internal self test The iLO MP passed the internal self test On Off Amber iLO MP Self Test LED The baseboard management controller BMC is functioning correctly Blinking Green BMC Heartbeat Standby power is available On Green 3 3 VSB Power LED Resets the iLO MP values Pre...

Page 40: ...d Into Receptacle Power States No Yes No Yes Standby power Yes Yes Yes Yes Full power No No No No Off NOTE If the power restore feature is set to Always On through the iLO MP PR command the server automatically powers on to the full power state Powering On the Server Power on the server to full power using the following methods if the server is in the standby power state iLO MP PC command Power bu...

Page 41: ...rating system 2 Initiate a console session and access the MP Main Menu 3 Enter CM to enable command mode 4 To use the remote power control command enter PC 5 To power off the server enter OFF 6 To confirm the action enterYES when prompted IMPORTANT The main DC voltage is now removed from the system however AC voltage for standby power is still present in the server 7 Unplug all power cables from t...

Page 42: ...42 ...

Page 43: ...ug disks or 2 73 GB 15K RPM Ultra320 SCSI hot plug disks or 2 146 GB 10K RPM Ultra320 SCSI hot plug disks 2 36 GB 15K RPM Ultra320 SCSI hot plug disks or 2 73 GB 15K RPM Ultra320 SCSI hot plug disks or 2 146 GB 10K RPM Ultra320 SCSI hot plug disks HDDs Integrated Ultra 3 SCSI dual channel controller 80 Mb s transfer rate with two external 68 pin connectors Integrated Ultra 3 SCSI dual channel cont...

Page 44: ...escription Part Number South Africa Power Cord C15 S Africa 2 5m black CA ASSY 917 8120 5341 United Kingdom Hong Kong Singapore Power Cord C13 BS 1363 2 3m black CA ASSY 900 8120 1351 Australia Power Cord C13 AS 3112 2 0m gray CA ASSY 901 8120 1369 Europe Power Cord C13 CEE 7 2 0m black CA ASSY 902 8120 1689 Switzerland Power Cord C13 SEV 12 2 0m black CA ASSY 906 8120 2104 Denmark Power Cord OPT ...

Page 45: ...0 msec 150 msec Maximum inrush current maximum configuration 20 ms Dropout carry through time at minimum line voltage 0 95 at all loads of 90 100 of supply rating 0 75 at all loads of 50 90 of supply rating Power factor correction 1 1 mA per line cord Ground leakage current Table 2 5 list maximum and typical power requirements for the HP 9000 rp4410 and rp4440 servers Table 2 5 System Power Requir...

Page 46: ... optional 32 DIMM slot memory extender board The standard memory extender board has 16 DIMM slots Environmental Specifications This section provides the temperature and humidity requirements noise emission and air flow specifications for the server Operating Environment The system is designed to run continuously and meet reliability goals in an ambient temperature of 5 C to 35 C 40 F to 95 F at se...

Page 47: ... on the diagnostic board inside the system Bulk Power Supply Cooling Cooling for the bulk power supplies is provided by one 120 mm dual fan assembly and one externally mounted 60 mm power supply fan Air is pushed into both power supply bays by the 120 mm fan assembly and exhausted out the rear by the 60 mm fan one per power supply Air flows out of the rear of the chassis with minimal leakage into ...

Page 48: ...onfigurations for the HP 9000 rp4410 and rp4440 servers It also lists the server and rack weights and dimensions Table 2 7 Physical and Environmental Specifications Overall Server W x D x H Weight Condition Airflow at Maximum Ambient degrees C1 Airflow Nominal Typical Heat Release Pedestal Rack Pedestal Rack Server Alone 180 264 VAC W 10 3 in 26 1 cm D 27 4 in 69 5 cm H 20 9 in 53 0 cm W 19 in 48 ...

Page 49: ...power supply 1 GB DIMM zero DVD one HDD zero PCI cards one core I O Min Config Airflow cooling scheme front to rear ASHRAE Class 1 Four CPUs two power supplies 128 GB DIMM one DVD two HDD six PCI cards two core I O Max Config Two CPUs two power supplies 16 GM DIMM one DVD two HDD two PCI cards one core I O Typical Config 1 Derate maximum dry bulb temperature 1 degree per 300 meters above 900 meter...

Page 50: ...50 ...

Page 51: ...peripherals including hard disks and a DVD drive Its high availability features include hot swappable fans hot swappable power supplies hot pluggable disk drives and hot pluggable PCI X cards The supported operating system is HP UX 11i v1 and higher HP UX versions that support PA RISC systems Server Views Figure 3 1 Figure 3 2 and Figure 3 3 show the top front and rear views of the HP 9000 rp4410 ...

Page 52: ...pluggable PCI X 66 MHz 64 bit 3 3V 25W slots with shared busses and I O Slots 3 and 4 share capabilities and slots 5 and 6 share capabilities Two hot pluggable PCI X 133 MHz 64 bit 3 3V 15W slots dedicated for core I O I O bandwidth 4 GBs Pinnacle FXe PCI video card PCI Gigabit Fast Ethernet Controller with Wake on LAN enabled disabled with BIOS setup Internal Core I O The following is supported o...

Page 53: ...n have one processor or both processors of a single dual processor module enabled or two processors enabled in each of two dual processor modules HP 9000 rp4440 server can be 1P 2C 2P 2C 3P 2C or 4P 2C Memory The following is supported on the HP 9000 rp4410 and rp4440 servers 16 DIMM slots on standard memory extender board 32 DIMM slots on optional memory extender board Maximum memory size of 128 ...

Page 54: ...rates the Boot Console Handler BCH which provides an interface between the operating system and the platform firmware BCH uses data tables that contain platform related information and boot and run time service calls available to the operating system and its loader to provide a standard environment for booting The firmware supports the HP UX 11i version 1 and higher HP UX versions that support PA ...

Page 55: ... present at various locations within the server whenever a dc power source is connected This voltage is present even when the main power switch is turned off Failure to observe this warning can result in personal injury or damage to equipment Do not wear loose clothing that can snag or catch on the server or on other items Do not wear clothing subject to static charge build up such as wool or synt...

Page 56: ...ing containers protect their contents under normal shipping conditions After the equipment arrives carefully inspect each carton for signs of shipping damage Shipping damage constitutes moderate to severe damage such as punctures in the corrugated carton crushed boxes or large dents Normal wear or slight damage to the carton is not considered shipping damage If you find shipping damage to the cart...

Page 57: ...packaging that can prevent the lifter from being fully inserted under the server IMPORTANT Do not remove the foam packaging from the corners of the server This foam is required to elevate the server and enable the forks of the lifter to be placed under the server 4 Insert the lifter forks under the server 5 Carefully roll the lifter forward until it is fully positioned against the side of the serv...

Page 58: ...the server from the rack follow these steps 1 Remove the 25 mm Torx screws that fasten the server to the rack 2 Flip out the two pull handles at either end of the front bezel and slowly pull the unit forward by the handles The server is fully extended when the rail clips are locked in place After the server is fully extended the front and top covers are accessible Figure 3 4 shows the location of ...

Page 59: ...hat the server is properly grounded when performing remove and replace procedures Use an antistatic wrist strap and grounding mat similar to those found in the HP Electrically Conductive Field Service Kit Figure 3 5 shows a pedestal mounted server Figure 3 5 Pedestal Mounted Server Front Panel Controls and Indicators The front panel of the server provides controls and indicators used for common op...

Page 60: ...e 3 6 Front View with Bezel Figure 3 7 Accessing the Control Panel Figure 3 8 Control Panel Table 3 3 and Table 3 4 list the control panel LED and button LED status and descriptions 60 Installing the System ...

Page 61: ...fault server halted Red Flashing at 2 Hz Fault System LED System off N A Off Off System LED Power normal Green Steady On Power LED Housekeeping voltage present Yellow Flashing at 1 Hz On Power LED Power off Off Off Off Power LED Disk activity Green Flashing at rate of disk activity Disk LED Thermal OK Green Steady OK Thermal LED Thermal warning Yellow Flashing at 1 Hz Warning Thermal LED System lo...

Page 62: ...hard power off If power is on but the OS has been shut down pressing the power button Momentarily less than one second has no effect More than one second but less than five seconds do not use This initiates e buzzer functions that are not supported in the server More than five seconds then released causes an immediate hard power off If the OS is running pressing the power button does the following...

Page 63: ...and DVD RW Drives The server is delivered with one DVD drive DVD R and DVD RW optional Each of these devices has one activity LED Figure 3 10 and Table 3 6 show the DVD or CD RW DVD LED indicators and definitions Figure 3 10 DVD or CD RW DVD LED Indicators Table 3 6 DVD Drive LED Definitions Description State LED Drive is active Flashing green Activity LED Front Bezel You do not need to power off ...

Page 64: ...ver susceptible to electromagnetic interference EMI and overheating problems that result in system failure Observe all electrostatic discharge ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server NOTE When the front or top cover is removed the chassis fan units increase to high speed to assist cooling When the top cover...

Page 65: ... cover follow these steps 1 Align the tabs at the rear of the front cover with the corresponding slots in the chassis and fully seat the tabs into the slots 2 Tighten the four thumbscrews securely 3 Replace the front bezel See Replacing the Front Bezel page 64 Removing the Top Cover To remove the top cover follow these steps 1 If rack mounted slide the server out from the rack until it stops See E...

Page 66: ...e chassis Fully seat the tabs into the slots and push forward until it seats 2 Tighten the two thumbscrews securely Hot Swappable Chassis Fan Units There are three hot swappable chassis fan units in the server Fan units 0 1 and 2 are in the center of the chassis spanning the full chassis width Fan units 0 and 1 are interchangeable and are in the left and center positions 66 Installing the System ...

Page 67: ... Swappable I O Fans Units 0 and 1 Fan unit 2 is smaller and fits into the right most position behind the power supply Fan unit 2 cannot be installed in the left or center positions Installing Additional Components 67 ...

Page 68: ...erating system before the device is removed from or installed into the server The ac power to the server does not need to be off to remove or replace a hot swappable chassis fan unit Removing a Hot Swappable Fan Unit To remove an I O or power supply fan unit follow these steps 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack page 58 2 Remove t...

Page 69: ...ng or replacing the I O baseboard assembly Voltages are present at various locations within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure results in erratic system b...

Page 70: ...on the locking lever attached to the side of the power supply cage to unplug the I O baseboard assembly from the socket on the midplane riser board Figure 3 16 I O Baseboard Locking Lever 70 Installing the System ...

Page 71: ... slots and slide the assembly into the chassis until it stops against the midplane riser board socket To engage the I O baseboard with the midplane riser board correctly ensure the I O baseboard locking lever is in the up position CAUTION The I O baseboard assembly is large Use care when sliding it into the server chassis 3 With the I O baseboard flush against the midplane riser board socket push ...

Page 72: ...batteries according to the manufacturer s instructions Replacing the System Battery CAUTION Before replacing the system battery record all boot configuration settings listed by the BCH INFO ALL command You must reset these values after replacing a battery To remove and replace the system battery follow these steps 1 If rack mounted slide the server out from the rack until it stops See Extend the S...

Page 73: ...gn facing up 7 Replace the I O baseboard assembly See Replacing the I O Baseboard Assembly page 71 8 Replace the top cover See Replacing the Top Cover page 66 9 Use the BCH DATE command to reset the system time and date To verify that you installed the system battery correctly once you set the time and date follow these steps a Power off the system b Unplug the power cord c Wait for a minute befor...

Page 74: ...s a minimum of one power supply You can install a second optional hot swappable power supply to provide N 1 capability The left side viewing from the rear hot swappable power supply is identified as P0 and the second hot swappable power supply is identified as P1 Each hot swappable power supply requires a separate power cord installed in the appropriate power cord receptacle and attached to a powe...

Page 75: ...r cord into the power supply socket and secure it to the power cord bracket 6 Apply power 200 240 VAC to the new power supply The LED immediately turns on Installing Hot Pluggable Disk Drives One additional hot pluggable disk drive can be added to the server in slot 2 Always use low profile disk drives 1 inch height in the server To install a hot pluggable disk drive follow these steps Installing ...

Page 76: ...Installation in Slot 2 NOTE For cooling purposes always leave the volume filler in slot 2 if you do not use a second disk drive 2 Slide the hot pluggable disk drive into slot 2 until it is seated Figure 3 21 Installing a Disk Drive in Slot 2 76 Installing the System ...

Page 77: ... CAUTION The processor extender board can be used in PA RISC or Itanium processor based systems A dipswitch is provided to configure processor extender board circuits Ensure that the PA RISC Itanium dipswitch is set to PA RISC for the HP 9000 rp4410 and rp4440 servers If this switch is incorrectly set the system does not enter into self test Required Tools To install processors in the server use t...

Page 78: ...uence Table 3 7 Dual Processor Module Load Order Connector Dual Processor Module Server CPU0 1 rp4410 or rp4440 CPU1 2 rp4410 or rp4440 CPU2 3 rp4440 only CPU3 4 rp4440 only Removing the Processor Extender Board WARNING Ensure that the system is powered off and all power sources have been disconnected from the server before removing the processor extender board Voltages are present at various loca...

Page 79: ...processor extender board from the socket pull out on the extraction levers located on the midplane riser board 6 Pull out the processor extender board from the chassis Figure 3 24 Removing the Processor Extender Board Installing Additional Components 79 ...

Page 80: ... the extender board follow these steps 1 Locate the socket CPU1 CPU2 or CPU3 where you will install the dual processor module See Figure 3 24 and see Processor Load Order page 78 2 Ensure that the cam on the processor socket lock is in the unlocked counterclockwise position 3 Remove any protective packaging from the processor module NOTE Protective covers can be installed to protect connector pins...

Page 81: ...the heatsink and sheet metal frame of the extender board Also ensure that the two power cable ends attached to the dual processor module do not come unplugged from their sockets when you move the cable into place under the heatsink See Figure 3 25 and Figure 3 26 TIP Test the alignment of the assembly to the socket by gently moving the assembly back and forth with the palm of your hand you should ...

Page 82: ...ket while it is being tightened 7 Plug the processor cable into its socket on the extender board 8 Place the sequencer frame over the processor 9 Hand tighten the two knurled thumbscrews on the sequencer frame NOTE Do not tighten the other four shoulder screws until you have first hand tightened the two knurled thumbscrews 10 Using a CPU Install Tool Torx T15 driver tighten the four remaining T15 ...

Page 83: ...em bottom out 11 Using the CPU Install Tool Torx T15 driver finish tightening the two thumbscrews IMPORTANT Do not overtighten the two thumbscrews They can shear off if overtightened Tightening the thumbscrews by 1 4 turn tightens them sufficiently Figure 3 27 Installing the Processor on the Extender Board Installing Additional Components 83 ...

Page 84: ...ry extender board This extender board must contain a minimum of 1 GB of memory four 256 MB DIMMs loaded in quad 0 connectors 0A 0B 0C and 0D Figure 3 29 You can insert additional DIMMs into both 16 and 32 DIMM boards When adding DIMMs you must use a minimum of four like sized DIMMs in the next available quad Supported DIMM Sizes You can install up to 128 GB of memory in the server Supported DIMM s...

Page 85: ...illers in quads 1 3 4 5 6 and 7 quad 2 remains unfilled 4 DIMMs in quad 0 Eight fillers total Two fillers in quads 4 5 6 and 7 quads 2 and 3 remain unfilled 8 DIMMs in quads 0 and 1 Eight fillers total Two fillers in quads 4 5 6 and 7 quad 3 remains unfilled 12 DIMMs in quads 0 1 and 2 Eight fillers total Two fillers in quads 4 5 6 and 7 all quads filled 16 DIMMs in quads 0 1 2 and 3 Four fillers ...

Page 86: ...he off position Failure to observe this warning can result in personal injury or damage to equipment To remove a memory extender board follow these steps 1 If rack mounted slide the server out from the rack until it stops See Extend the Server from the Rack page 58 2 Remove the front bezel from the chassis See Removing the Front Bezel page 63 3 Remove the front cover from the chassis See Removing ...

Page 87: ... 30 Removing the Memory Extender Board Installing DIMMs To install DIMMs follow these steps 1 Align the DIMM with the socket located on the memory extender board align the notch in the DIMM with the tab in the connector socket Installing Additional Components 87 ...

Page 88: ...th the left and right chassis guide slots 3 Slide the memory extender board in until it begins to seat in the socket located on the midplane riser board 4 To fully plug the memory extender board into the midplane riser board push the extraction levers inward to the locked position 5 Replace the front cover onto the chassis See Replacing the Front Cover page 65 6 Replace the front bezel onto the ch...

Page 89: ...o perform a hot pluggable operation you can command the attention LEDs on the OLX divider and the I O baseboard to blink and act as visual cues to the active slot location This operation is always initiated through a software or web interface and is optional to the operating system on the server PCI PCI X Hardware and Software Interfaces Table 3 10 shows what hot pluggable hardware and software in...

Page 90: ...re used the slot automatically downgrades to accept the change Shared slots have card compatibility restrictions If one of the shared slots is occupied the card being added to the second slot is limited by the configuration of the occupied slot If the new card has a slower capability than the current bus configuration it cannot work If the new card has a faster capability than the current bus conf...

Page 91: ...PCI X 66 MHz Hot Plug Procedures The hot plug procedures described in this section use the hardware interface only Software interface procedures are described in Table 3 10 page 89 IMPORTANT Before adding or replacing a PCI PCI X card determine whether that card is critical to the server operation If you replace a card that is still operating and it is a critical resource to the server you can cau...

Page 92: ... on occupied slot or the server will crash Figure 3 33 PCI PCI X OLX Divider Layout 4 Ensure that the MRL and the card latch on the OLX divider are already open and insert the PCI PCI X card into the empty slot Figure 3 34 92 Installing the System ...

Page 93: ...f you accidentally initiate slot shutdown push the Attention button again within five seconds to cancel the shutdown NOTE Ensure that you fully seat the card into the slot or undesired results can occur after power is reapplied to the slot Figure 3 34 Inserting a PCI PCI X Card 5 If the PCI PCI X card is full size open the slider gate latch to access the card slot Installing Additional Components ...

Page 94: ...gure 3 35 7 Push the MRL down until it seats against the chassis wall 8 To capture the PCI PCI X card and MRL into the closed position turn the PCI PCI X card latch to the closed position 9 Press the Attention button The power LED starts to blink Wait until the power LED goes from blinking to steady on 94 Installing the System ...

Page 95: ...ocated on the OLX divider Figure 3 33 7 To completely expose the PCI PCI X bulkhead turn the PCI PCI X card latch on the chassis approximately 90 degrees 8 If the PCI PCI X card is full size open the slider gate latch to release the end of the card Figure 3 35 9 Grasp the top edge of the PCI PCI X card and remove it from the slot NOTE There is no ejection lever to remove PCI PCI X cards as on prev...

Page 96: ... the slot and push the attention button the power LED goes from blinking to steady off and stays at steady off The system firmware has rejected the PCI PCI X card and indicates either bus frequency or bus mode mismatch After pushing the attention button wait for the full five second operation cancellation window before taking further action 2 Hardware operation fault If the PCI PCI X card cannot b...

Page 97: ...the system is powered off and all power sources have been disconnected from the server before attempting this procedure NOTE Some restrictions apply to the mass storage devices that can be connected to the core I O SCSI HBA If you convert the server to duplex configuration you cannot install external SCSI devices to the SCSI HBA core I O controller Accessing the SCSI Backplane Before adding the ac...

Page 98: ...he disk drive cage a Align the bracket tabs with the slots on the side of the disk drive cage b Press the bracket against the disk drive cage until the bracket locks into place c Align the connector of the duplex board with the connector on the SCSI backplane d Press the board connector into the backplane connector 98 Installing the System ...

Page 99: ... disk drive is now driven by SCSI channel B If HP UX was previously installed and whole disk vxfs was not used the system no longer boots Figure 3 37 Installing the Duplex Board 3 Secure the duplex board to the disk drive cage by the bracket and to the SCSI backplane by the SCSI connector sockets Figure 3 37 Installing Additional Components 99 ...

Page 100: ...I Cable B from its stowed position within the chassis b Plug the SCSI Cable B connector into the SCSI connector located on the backplane next to the duplex board installed in the previous step Figure 3 38 Installing the SCSI Cable B to the SCSI Backplane 100 Installing the System ...

Page 101: ...e server to operational configuration follow these steps 1 Replace the processor extender board See Replacing the Processor Extender Board page 84 2 Replace the memory extender board See Replacing the Memory Extender Board page 88 3 Replace the top cover See Replacing the Top Cover page 66 4 Replace the front cover See Replacing the Front Cover page 65 5 Replace the front bezel See Replacing the F...

Page 102: ...e guide provides information to help you determine if you need to qualify whether you can install maintain and service any HP equipment in a non HP rack The guide is located on the HP website at http www hp com racksolutions Select Mounting information from the menu and select the guide titled Mounting in non HP racks Pedestal Mount If you ordered the server as rackless it has a pedestal pre insta...

Page 103: ...present at various locations within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment Applying Standby Power to the Server To apply standby power to the server follow these steps 1 If the server has one power supply installed in slot ...

Page 104: ...he following steps Determine the physical access method to connect cables There are two physical connections to the iLO MP LAN Local RS 232 serial port Configure the Integrity iLO MP and assign an IP address if necessary Though there are several methods to configuring the LAN DHCP with DNS is the preferred method DHCP with DNS comes pre configured with default factory settings including a default ...

Page 105: ... browser or command line using the default user name and password Log on to the iLO MP 3 Change the default user name and password on the administrator account to your predefined selections Change default user name and password 4 Set up the user accounts if you are using the local accounts feature Set up user accounts 5 Set up the security access settings Set up security access 6 Advanced Setup Ac...

Page 106: ...o select and connect cables Determine the iLO MP LAN configuration method and assign an IP address if necessary Determining the Physical iLO MP Access Method Before you can access the iLO MP you must first determine the correct physical connection method The iLO MP has a separate LAN port from the system LAN port It requires a separate 106 Installing the System ...

Page 107: ...AN use the DNS name on the toe tag on the server Setting up a static IP number using a laptop with DHCP services and the iLO MP LAN ARP Ping to set a static IP using a laptop and the iLO MP LAN Local RS 232 serial port and a serial console Remote modem port Table 3 15 provides all the possible scenarios Use this table to help you select the appropriate LAN configuration method to obtain an IP addr...

Page 108: ...e iLO MP LAN Using ARP Ping The Address Resolution Protocol ARP and Packet Internet Grouper Ping utility uses ARP packets to ping or discover a device on the local network segment The IP address you assign to the server must use the same network segment or subnet as the computer assigning the address ARP does not work across routed or switched networks ARP Ping operational issues include the follo...

Page 109: ... the DNS name arp s IP address you assign to the iLO MAC address iLO MAC address For example arp s 192 0 2 1 00 00 0c 07 ac 00 6 At the DOS prompt enter ping followed by the IP address to verify that the iLO MP LAN port is configured with the appropriate IP address The destination address is the IP address that is mapped to the iLO MAC address Perform this task from the PC that has the ARP table e...

Page 110: ...cable to the console RS 232 serial port b Connect the other end of the DB 9 female to female cable to the console device 5 Start the emulation software on the console device 6 Log in to the iLO MP See Logging In to the iLO MP page 110 7 At the MP Main Menu enter CM and press Enter to select command mode 8 At the command mode prompt enter LS and press Enter The screen displays the default LAN confi...

Page 111: ...tional Setup This section provides additional information to help you set up the iLO MP Modifying User Accounts and Default Password The iLO MP comes pre configured with default factory settings including a default user account and password The two default user accounts at initial login are All Rights Administrator level user login Admin password Admin Console Rights Operator level user login Oper...

Page 112: ...lowing options to prevent unauthorized access to the iLO MP Change the default user name and password See Modifying User Accounts and Default Password page 111 Create local accounts You can store up to 19 user names and passwords to manage iLO MP access This is ideal for small environments such as labs and small to medium sized businesses Use directory services Use the corporate directory to manag...

Page 113: ...S name for the iLO MP The iLO MP login page opens Figure 3 42 Web Login Page 2 Log in using your user account name and password at the login page 3 Click Sign In The Status Summary page displays after login Figure 3 43 Status Summary Page 4 Select the web interface functions by clicking the Function tabs at the top of the page Each function lists options in the Navigation Bar on the left side of t...

Page 114: ...e next section Enabling VGA Graphics Capability To enable graphics capability on your HP 9000 rp4410 or rp4440 server you must install the supported A6150B graphics PCI card kit in one of the open PCI slots Installing Your A6150B Graphics Card If you ordered the A6150B graphics card kit for installation into a HP 9000 rp4410 or rp4440 server install the graphics card to activate graphics capabilit...

Page 115: ...y power Yes Yes Yes Yes Full power No No No No Off NOTE If the power restore feature is set to Always On through the iLO MP PR command the server automatically powers on to the full power state when the power cord is plugged in to the server Powering On the Server Power on the server to full power using the following methods if the server is in the standby power state iLO MP PC command Power butto...

Page 116: ...ter CM 4 To use the remote power control command enter PC 5 To power off the server enter OFF 6 To confirm the action enter YES when prompted CAUTION The main DC voltage is now removed from the system however AC voltage for standby power is still present in the server 7 Unplug all power cables from the receptacles on the rear panel of the server Powering Off the Server Manually To manually power o...

Page 117: ... the primary path follow these steps To boot HP UX follow these steps 1 At the BCH Main Menu enter Menu co 2 From the COnfiguration Menu prompt enter pa pri xx xx xx 3 From the COnfiguration Menu prompt enter ma To boot HP UX once you have set the primary path follow these steps 1 At the BCH Main Menu enter Menu bo pri The following prompt displays Do you wish to stop at the ISL prompt prior to bo...

Page 118: ... the BCH Main Menu enter in to go the Information Menu Use the corresponding command from the menu to verify the type and quantity of processors memory and I O cards 1 To enter the POSSE shell enter CO from the iLO MP Main Menu To list all the categories available in the shell enter help pr Processors me Memory io Check the PCI device information to determine if the values match the devices instal...

Page 119: ... server is at BCH and you press the power button Table 3 18 Server Power Button Functions When Server is On and at BCH Reaction Action System power turns off immediately hard power off One to three seconds System power turns off immediately hard power off Five seconds or longer Table 3 19 describes what happens when the server is on with the operating system running and you press the power button ...

Page 120: ...er the main disk partition or the CD use the following tools to help solve the problem Front panel LEDs iLO MP Console messages System event logs SEL Operating System Does Not Boot If the operating system does not boot but you are able to reach the BCH from either the main disk partition or the CD use the following tools to help solve the problem Using the BCH menu prompt check the system logs and...

Page 121: ...ectors are fully engaged 3 Check that all iLO MP board connectors are fully engaged 4 Exercise the appropriate self test features of the console software Downloading and Installing the Latest Version of the Firmware HP makes every effort to provide you with the most current version of firmware However there can be instances when this is not the case To ensure you have the latest version of the fir...

Page 122: ...ons Figure 3 44 Front Control Panel LEDs Table 3 21 Front Control Panel LED Definitions Description Color Flash Rate State LED Button System normal OS up and running Green Steady Running System LED OS booting or at BCH Green Flashing at 0 5 Hz Booting System LED Warning System needs attention Redundancy lost component failure pending Additional information can be found in the System Log Yellow Fla...

Page 123: ...n module The specified DIMM has failed Reseat or replace the memory board and DIMM If all the LEDs for a rank 0 7 are lit and the memory config error LED is lit then the DIMMs in the specified rank are mismatched review the information on installing memory DIMM xD DIMM xC DIMM xB DIMM xA Memory bank X 0 7 The faulty power supply LED located on the power supply is lit Reseat the power supply n a n ...

Page 124: ...s is found on the identification label which is found at the front of the unit typically A9956A A9951A and so on The serial number of your server This is found on the identification label 3 Become familiar with your system configuration Are you using the LAN RS 232 or web interface to monitor the server How many processors DIMMs and PCI cards have been installed What versions of processor memory a...

Page 125: ... UX books HP UX 11i System Administration Handbook http www hp com hpbooks prentice ptr_0130600814 html HP UX Virtual Partitions http www hp com hpbooks prentice ptr_0130352128 html HP Books are available worldwide through bookstores online booksellers and office and computer stores Booting and Shutting Down HP UX This section describes booting and shutting down HP UX on the HP 9000 rp4410 and rp4...

Page 126: ...UX running on a system use the shutdown command You have the following options when shutting down HP UX To shut down and reboot an HP UX system use the shutdown r command To shut down and halt power off an HP UX system use the shutdown h command For details see the shutdown 1M manpage and follow these steps 1 To shut down the HP UX operating system issue the shutdown command from the HP UX command...

Page 127: ...ng menu command To enter the POSSE shell enter CO from the iLO MP Main Menu To list all the categories available in the shell enter help 1 pr Processors me Memory io Check the PCI device information to determine if the values match the devices installed in the server 2 Verify the parameters 3 To return to the BCH Main Menu use the ma command Verifying the Server Configuration Using Boot Console Ha...

Page 128: ...128 ...

Page 129: ...e trouble is suspected Descriptions and user information about offline troubleshooting tools are available on the HP website at http docs hp com Use the online diagnostic tools if you can boot your system Online troubleshooting programs area available on the HP UX operating system CD If you cannot boot your system run the offline troubleshooting tool from the ODE CD that ships with your server ODE...

Page 130: ...n but does not enter or pass POST and boot to the BCH or the iLO MP menu The cause of this problem is not apparent from the iLO MP SEL or the FPL logs If both these conditions are true see System Build Up Troubleshooting page 132 Consider the following assumptions before troubleshooting system power The problem is a solid failure event it happens every time you attempt to power on the system or in...

Page 131: ...s illuminated or flashing the supply is OK and has AC voltage applied 3 Verify whether the iLO MP is functional The iLO MP is typically accessed through a terminal attached to the iLO MP LAN port on the rear bulkhead using a Ctrl B CR key sequence If the iLO MP is functional check the status of the DC power system using the CM PC command or the CM PS command If the PC or PS command output shows th...

Page 132: ... heartbeat is flashing replace the I O baseboard If the BMC heartbeat LED is not flashing but the iLO MP heartbeat is flashing Replace the I O baseboard Replace the midplane board If neither heartbeat LED is flashing internal dc housekeeping voltages might be missing Housekeeping voltages 12_STBY are generated by the power supplies and passed through the dc power distribution board attached ribbon...

Page 133: ... show the above CRU ID entries and get the alert level 5 Missing CRU device Mem Extender event add the memory extender board with at least one quad of DIMMs 3 Observe the amber power LED flashing and the red fault system LED flashing The output of the DF command for a system with two quads of DIMMS installed is as follows CRU IDs 0152 DIMM0D 0001 Mem Extender 0002 Power Converter 0003 Power Supply...

Page 134: ...after five to ten seconds suspect a problem with the processor extender board or the processors mounted on it Typical symptoms of this problem are an FRB2 hang alert appearing in the SEL Perform the following steps a Reduce the processors to one module in position 0 and retest b Replace the CPU module or swap the CPU module with one previously removed and try replacing the processor extender board...

Page 135: ...nu go to Diagnostics and look for Support Tools Manager Event Monitoring Service Event Monitoring Service EMS is the framework for monitoring hardware and reporting events Use EMS to eliminate most undetected hardware failures that cause data loss or interruptions of system operation You can monitor a hardware device such as a disk for any unusual activity called an event When an event occurs it i...

Page 136: ...ss 1307 32 B Current Boot 299 99 P Previous Boot 0 C Clear All Logs L Live Events Enter menu item or Ctrl B to Quit 3 To review events enter e The Event Log Navigation menu appears Log Name Entries Full Latest Timestamped Entry E System Event 39 3 01 Nov 2004 17 15 03 Event Log Navigation Help View next block forward in time e g from 3 to 4 View previous block backward in time e g from 3 to 2 CR C...

Page 137: ...he ODE CD to troubleshoot your HP 9000 rp4410 or rp4440 server by accessing the offline diagnostic environment ODE ODE Use the ODE to evaluate specific hardware components using a command line interface To access ODE from your ODE CD follow these steps 1 Power on the server and insert the ODE CD 2 Boot the system to the PDC prompt BOOTADMIN BCH and so on PDC prompts can differ on some computer mod...

Page 138: ...DE module interactively module_name Runs an ODE module noninteractively run module_name Troubleshooting PCI PCI X Hot Pluggable Operations Sometimes a PCI PCI X card does not come online during hot plugging due to a frequency mismatch between the PCI PCI X card and the slot bus or due to other hardware errors To determine the type of error you are experiencing interpret the LED display described a...

Page 139: ... system If the PCI PCI X card cannot be powered off during a hot pluggable removal operation the attention button turns steady on and the power LED remains steady on A possible cause of this condition is that a user application or process is using the card you are trying to remove You can determine if the card is in use by checking the operating system logs CAUTION If your slot does not power off ...

Page 140: ...nder the top cover and is attached to the top of the power supply cage The following definitions describe the status of the various LEDs and what is wrong with the indicated component NOTE LED behavior is based on firmware For changes in LED behavior see your server firmware release notes Table 5 4 lists the QuickFind diagnostic panel LED definitions Table 5 4 QuickFind Diagnostic Panel LED Defini...

Page 141: ... rank are mismatched All the DIMM LEDs in the specified rank 0 7 light n a n a n a Memory config error The processors are mismatched Replace mismatched processor n a n a n a Processor config error A required component s is not installed in the system This prevents the server from powering on n a n a n a Missing component The internal temperature of the server has exceeded the warning or critical l...

Page 142: ...n Green 5V VRM Power LED 3 3V VRM is functioning On Green 3 3V VRM Power LED The iLO MP is functioning correctly Blinking Green iLO MP heartbeat The iLO MP is executing the internal self test The iLO MP has passed the internal self test On Off Amber iLO MP Self Test LED The BMC is functioning correctly Blinking Green BMC Heartbeat Standby power is available On Green 3 3 VSB Power LED Resets the iL...

Page 143: ... problem with that VRM You must replace the entire extender board in this case the VRMs are not customer self repair units Figure 5 5 shows the 32 DIMM memory extender board LEDs Figure 5 5 32 DIMM Memory Extender Board LEDs Table 5 6 lists the 32 DIMM memory extender board LED states Table 5 6 32 DIMM Memory Extender Board LED States Condition Status Color LED Power OK On Green 1 25 V power Power...

Page 144: ...e the source of the error and can be included in the error message or logged into console or event logs Table 5 8 describes the disk drive and PCI slot paths for the server Table 5 8 Internal Disk and DVD Paths Paths Location Function Associated with Path Slot 0 1 1 0 0 0 simplex mode 0 1 1 1 0 0 Channel B duplex mode Bottom disk SCSI I O for bottom removable disk Disk slot 1 SCSI ID 0 0 1 1 0 1 0...

Page 145: ...ths ACPI Paths Location Function Associated with Path Slot 0 1 1 0 Channel A 0 1 1 1 Channel B Left most slot nearest to center of baseboard Ultra 160 320 dual SCSI channel Slot 1 core I O SCSI 0 1 2 0 1 2 1 dual port LAN only 2nd from left Gigabit LAN Slot 2 core I O LAN 0 4 1 3rd from left I O with 66 MHz 64 bit PCI X card shared with slot 4 Slot 3 0 4 2 4th from left I O with 66 MHz 64 bit PCI ...

Page 146: ...ration when the internal cable between the SCSI backplane and the SCSI HBA card is disconnected If the server is converted to the duplex configuration you cannot connect external SCSI devices to Channel B of the SCSI HBA LAN Connection The LAN board provides the basic external I O connectivity for the system Connections to the LAN card include one or two 10 100 1000 Base T LAN RJ45 connectors New ...

Page 147: ...AG P2314 Slot 8 attention DS0907 Console mux off P5705 BMC Dual UART P4506 Slot 8 attention DS0805 Manufacturing schmoo off P5708 12 V VRM module P5301 Slot 8 power DS0806 Manual power on off P8412 3 3 V VRM module P5603 Slot 7 attention DS1922 VGA enable off for the rp4410 rp4440 S5102 Pos 1 5 V VRM module J6607 Slot 7 attention DS1810 N A S5102 Pos 2 PDH monitor connector J6305 Slot 7 power DS18...

Page 148: ...s debug header J98611 Slot 3 attention DS3808 N A N A iLO MP data bus debug header J9602 Slot 3 power DS3809 N A N A IPMB bus between BMC and iLO MP P9505 12 V power DS5501 N A N A Core I O debug connector J9803 3 3 V power DS5808 N A N A Left fan fan 0 J2001 3 3 VSB power DS6113 N A N A Middle fan fan 1 J6002 5 V power DS5809 N A N A Right fan fan 2 J7001 BMC heartbeat DS5815 N A N A High speed b...

Page 149: ...e proceeding WARNING Ensure that the system is powered off and all power sources have been disconnected from the server before working with the server Voltages are present at various locations within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or dama...

Page 150: ... extend the server from the rack follow these steps 1 Remove the 25 mm Torx screws that fasten the server to the rack Figure 6 1 Accessing T 25 Screws 2 Flip out the two pull handles at either end of the front bezel and slowly pull the unit forward by the handles The server is fully extended when the rail clips are locked in place When fully extended the front and top covers are fully accessible I...

Page 151: ...e removed with the pedestal attached to the server WARNING Ensure that the server is properly grounded when performing remove and replace procedures Use an antistatic wrist strap and grounding mat similar to those found in the HP Electrically Conductive Field Service Kit Figure 6 2 Pedestal Mounted Server Front Bezel The server does not need to be powered off to remove the front bezel The front co...

Page 152: ... interference EMI and overheating problems that result in system failure Observe all electrostatic discharge ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server NOTE When the front or top cover is removed the chassis fan units increase to high speed to assist cooling When the top cover is replaced at the end of the ope...

Page 153: ...lace the front cover follow these steps 1 Align the tabs at the rear of the front cover with the corresponding slots in the chassis Fully seat the tabs into the slots 2 Tighten the four thumbscrews securely 3 Replace the front bezel See Replacing the Front Bezel page 152 Removing the Top Cover To remove the top cover follow these steps 1 If rack mounted slide the server out from the rack until it ...

Page 154: ...ver follow these steps 1 Align the tabs at the rear of the top cover with the corresponding slots in the chassis Fully seat the tabs into the slots and push the top cover forward until it seats 2 Using a Torx T15 driver tighten the two thumbscrews securely 154 Removing and Replacing Components ...

Page 155: ...rve this warning can result in personal injury or damage to equipment CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing the Memory Extender Board To remove a memory extender board follow these steps 1 If rack mounted slide the server out from the rack until it stops See Accessing a Rack M...

Page 156: ...osition to fully plug the memory extender board into the midplane riser board 5 Replace the front cover See Replacing the Front Cover page 153 6 Replace the front bezel See Replacing the Front Bezel page 152 System Memory DIMMs System memory DIMMs are located on the memory extender board Replacing Deallocated Memory Ranks This section provides the steps necessary to replace deallocated memory rank...

Page 157: ...If rack mounted slide the server out from the rack until it stops See Accessing a Rack Mounted Server page 149 NOTE The memory extender board can be removed without removing the server from the rack 2 Remove the front bezel See Removing the Front Bezel page 152 3 Remove the front cover See Front and Top Covers page 152 4 Remove the memory extender board See Removing the Memory Extender Board page ...

Page 158: ...wo fillers in quads 1 3 4 5 6 and 7 quad 2 remains unfilled 4 DIMMs in quad 0 Eight fillers total Two fillers in quads 4 5 6 and 7 quads 2 and 3 remain unfilled 8 DIMMs in quads 0 and 1 Eight fillers total Two fillers in quads 4 5 6 and 7 quad 3 remains unfilled 12 DIMMs in quads 0 1 and 2 Eight fillers total Two fillers in quads 4 5 6 and 7 all quads filled 16 DIMMs in quads 0 1 2 and 3 Four fill...

Page 159: ...oling purposes DIMM slot fillers must be used in some unused connectors DIMM Slot Fillers Both the 16 and 32 DIMM extender boards have DIMM slot filler boards placed over all unfilled DIMM connectors As you fill DIMM quads with additional memory you must remove the DIMM slot fillers covering the affected connectors To maximize internal cooling all remaining DIMM fillers in unused connectors must r...

Page 160: ...rmly and evenly push on each end of the DIMM until it seats in the connector socket Ensure that the extraction levers are in the closed position 3 Replace the memory extender board in the chassis See Replacing the Memory Extender Board page 156 4 Replace the front cover See Replacing the Front Cover page 153 5 Replace the front bezel See Replacing the Front Bezel page 152 160 Removing and Replacin...

Page 161: ...havior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing the Processor Extender Board To remove the processor extender board follow these steps 1 If rack mounted slide the server out from the ra...

Page 162: ...sed systems A dipswitch is provided to configure processor extender board circuits Ensure that the dipswitch is set to PA RISC for the HP 9000 rp4410 or rp4440 servers If this switch is set incorrectly the system does not enter into power on self test POST To replace the processor extender board follow these steps 162 Removing and Replacing Components ...

Page 163: ...1 Position the processor extender board as in Figure 6 12 There are two switch blocks Figure 6 12 Dipswitch Location Processor Extender Board 163 ...

Page 164: ...begins to seat in the socket located on the midplane riser board 5 To fully seat the processor extender board into the socket on the midplane riser board push the extraction levers inward to the locked position 6 Replace the front cover See Replacing the Front Cover page 153 7 Replace the front bezel See Replacing the Front Bezel page 152 8 Verify processor operation by using the system utilities ...

Page 165: ... The HP 9000 rp4410 server may contain one or two dual processor modules to provide 1 1C 1P 2C or 2P 2C configurations The HP 9000 rp4440 server can contain one two three or four dual processor modules to provide 1P 2C 2P 2C 3P 2C or 4P 2C configurations If fewer than the maximum number of dual processor modules are to be installed the modules must be installed in the appropriate connectors see Ta...

Page 166: ...e server out from the rack until it stops See Accessing a Rack Mounted Server page 149 2 Remove the front bezel See Removing the Front Bezel page 152 3 Remove the front cover See Removing the Front Cover page 152 4 Remove the processor extender board from the chassis See Removing the Processor Extender Board page 161 5 Unplug the processor cable from its socket on the extender board 6 Using a Torx...

Page 167: ...cessor module in an antistatic container Figure 6 14 Removing the Dual Processor Module from the Processor Extender Board Installing a Dual Processor Module NOTE Before installing a dual processor module into your system read the following instructions carefully and see Figure 6 18 To install a dual processor module on the processor extender board follow these steps Replacing Dual Processor Module...

Page 168: ...re 6 15 Locating the Socket in the Processor Extender Board 3 Ensure that the cam on the processor socket lock is in the unlocked counterclockwise position 4 Remove any protective packaging from the processor module TIP Protective covers can be installed to protect connector pins Save covers for future use 5 Inspect the pins of the processor to be installed Verify that the processor pins are not b...

Page 169: ...e that the two power cable ends attached to the dual processor module do not come unplugged from their sockets when you move the cable into place under the heatsink Figure 6 16 and Figure 6 17 TIP Test the alignment of the assembly to the socket by gently moving the assembly back and forth with the palm of your hand feel little or no side play However because the assembly is not yet tightened it c...

Page 170: ...rs hand tighten the two knurled thumbscrews on the sequencer frame just until the screw stops turning NOTE Do not tighten the other four shoulder screws until you have first hand tightened the two knurled thumbscrews 11 Using a CPU Install Tool Torx T15 driver tighten the four remaining T15 shoulder screws until they just bottom out Follow the tightening sequence shown in Figure 6 18 Installing th...

Page 171: ...ure 6 18 Installing the Dual Processor Module on the Processor Extender Board 13 Replace the processor extender board in the server See Replacing the Processor Extender Board page 162 14 Replace the front cover See Replacing the Front Cover page 153 15 Replace the front bezel See Replacing the Front Bezel page 152 Replacing Dual Processor Modules 171 ...

Page 172: ... section when power is on or off CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server NOTE A hot swappable device does not require interaction with the operating system before the device is removed from or installed into the server The ac power to the server does not need to be off to remove or repla...

Page 173: ...erver the remaining fan units operate at full speed Operation will continue until an overtemperature condition is detected If an overtemperature condition occurs the server shuts down 4 Repeat the same process for removal and replacement of the hot swappable power supply chassis fan Hot Swappable Chassis Fan Unit 173 ...

Page 174: ...2 Push the fan unit firmly into the housing and close the handle until flush to the top of the chassis The fan unit plugs into the power outlet on the I O baseboard CAUTION If the fan unit handle does not close completely it is misaligned Remove the fan unit and check that the alignment icons are oriented correctly 3 Check the QuickFind diagnostic panel LED indicating the replaced fan unit When th...

Page 175: ...st be updated to greater than 44 21 To remove the I O baseboard assembly follow these steps 1 Save record the boot configuration settings The settings can be found using the INFO ALL BCH command You may need to reset the iLO MP and boot configuration settings after replacing the I O baseboard assembly 2 Save iLO MP configuration settings You can find the setting for the iLO MP LAN console access b...

Page 176: ...Figure 6 21 I O Baseboard Locking Lever 176 Removing and Replacing Components ...

Page 177: ...O board and save it to put onto the VGA port of the new baseboard This VGA graphics port is not supported in the HP 9000 rp4410 or rp4440 servers NOTE The I O baseboard assembly is large Be careful when lifting it out of the server chassis Figure 6 22 I O Baseboard Removal Replacing the I O Baseboard Assembly To replace the I O baseboard assembly follow these steps I O Baseboard Assembly 177 ...

Page 178: ... unclaimed in the ioscan output Figure 6 23 S5102 Dipswitch Setting NOTE The I O baseboard is large Use care when sliding it into the server chassis 2 To disable the on board Radeon graphics chip set the S5102 1 VGA dipswitch to the OFF position Figure 6 24 Accessing the S5102 Dipswitch 3 Ensure that all fan modules are removed from the chassis before sliding in the I O baseboard or the fans and t...

Page 179: ...al number and model string data to the new I O board To write the data to the new board follow these steps a Locate the system serial number and note it for use in the following steps The system serial number can be found in the following two places At the right of the front bezel above and immediately to the right of the disk drives locate the pull tab and extend the tab from the server to displa...

Page 180: ...Use a T15 torx screwdriver to remove all three screws from the metal plate on the locking lever 3 Lift the metal plate off the plastic locking lever make note of how the plate is positioned on the lever 4 Keep the metal cover and the screws together You will use them to install the replacement lever To replace the I O baseboard locking lever follow these steps 1 Place the metal plate on the lockin...

Page 181: ...ver page 149 2 Remove the top cover from the chassis See Removing the Top Cover page 153 3 Remove the I O baseboard assembly from the chassis See Removing the I O Baseboard Assembly page 175 4 Locate the system battery on the I O baseboard Figure 6 25 Battery Location on the I O Baseboard 5 Lift up on the battery holder retaining clip with a flat head screwdriver and slide the new battery out of i...

Page 182: ... while power is on and the system is operating This section describes hot pluggable operations and PCI PCI X card replacement and addresses the following topics PCI PCI X Configurations Describes PCI PCI X capabilities and relates card functions and capabilities to specific slots Online Addition OLA Installing new PCI PCI X expansion cards in empty slots without powering off the server Online Repl...

Page 183: ...e used the slot automatically downgrades to accept the change Shared slots have card compatibility restrictions If one of the shared slots is occupied the card being added to the second slot is limited by the configuration of the occupied slot If the new card has a slower capability than the current bus configuration it cannot work If the new card has a faster capability than the current bus confi...

Page 184: ...ompatible bus Card does not work The new card does not initialize and powers off 5 Maximum bus mode and frequency supported on shared slots is PCI X 66 MHz PCI PCI X Card Path Logging Some PCI PCI X failures result in I O path logging These paths help to indicate the source of the error and may be included in the error message or logged into console or event logs Table 6 5 describes the PCI I O pa...

Page 185: ... 0x7F 0 2 1 0 2 1 PCI Slot 7 0xC0 0xFF 0 6 1 0 6 1 PCI Slot 8 0x00 0x1F 0 0 1 0 0 0 1 0 UPS Communications Controller 0x00 0x1F 0 0 1 1 0 0 1 1 Local Remote Serial Controller OLA Before installing a PCI PCI X card ensure that the proper drivers for that PCI PCI X card are installed NOTE If you are installing the Graphics Kit A6150B use slots 3 8 However do not install the included USB card The ser...

Page 186: ...n the OLX divider approximately 75 degrees CAUTION Do not pull up on the MRL of a powered on occupied slot or your system will crash Figure 6 27 PCI PCI X OLX Divider Layout Figure 6 28 PCI X Card Latch Opening Sequence 186 Removing and Replacing Components ...

Page 187: ...tally touch an attention button on the other OLX dividers This initiates an undesired shutdown of another PCI PCI X card slot If you do this push the doorbell again within five seconds to cancel the shutdown NOTE Ensure that you fully seat the card into the slot or undesired results can occur after power is reapplied to the slot Figure 6 29 Inserting a PCI PCI X Card Removing and Replacing PCI PCI...

Page 188: ...ention latch down until it seats against the chassis wall 7 To capture the PCI PCI X card and manual retention latch into the closed position turn the PCI PCI X card latch to the closed position 8 Press the attention button The power LED starts to blink Wait until the power LED goes from blinking to steady on 188 Removing and Replacing Components ...

Page 189: ...rn off power to the slot Figure 6 27 7 To completely expose the PCI PCI X bulkhead turn the PCI PCI X card latch on the chassis approximately 45 degrees clockwise Figure 6 28 8 If the PCI PCI X card is full size open the slider gate latch to release the end of the card Figure 6 30 9 Grasp the top edge of the PCI PCI X card and remove it from the slot NOTE There is not an ejection lever to remove P...

Page 190: ...rnal and internal cables attached to the PCI card in the side service bay 4 Turn the PCI PCI X card latch on the chassis to approximately 45 degrees clockwise to free the MRL Figure 6 27 5 Pull up on the MRL until it stops 6 Turn the PCI PCI X card latch another 45 degrees clockwise to completely expose the PCI PCI X card bulkhead Figure 6 27 7 If the PCI PCI X card is full size open the slider ga...

Page 191: ...ltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing an OLX Divider NOTE An alternative method of removing OLX dividers is to remove al...

Page 192: ...Figure 6 31 OLX Divider Removal and Replacement 4 To unlock the rear edge of the PCI divider slide open the latch on the slider gate bracket 192 Removing and Replacing Components ...

Page 193: ...Figure 6 32 OLX Slider Gate Bracket 5 If you are removing the entire OLX divider rack remove the four T15 screws attaching the rack to the I O baseboard assembly OLX Dividers 193 ...

Page 194: ...replacing the duplex PCA card duplex configuration only and the SCSI backplane simplex and duplex configurations You can configure the embedded backplane for internal SCSI hard disks drives in the HP 9000 rp4410 and rp4440 servers in either simplex or duplex mode In simplex mode both embedded internal hard disks are on SCSI channel A SCSI channel B can be used for external devices Remove the cover...

Page 195: ...an result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server T...

Page 196: ...To remove the SCSI duplex board follow these steps 1 Disconnect SCSI cable B from the SCSI backplane Figure 6 33 Disconnecting SCSI Cable B from the SCSI Backplane 196 Removing and Replacing Components ...

Page 197: ...replace the SCSI backplane for both simplex and duplex configurations To remove the SCSI backplane follow these steps 1 Unplug the internal SCSI cables from the SCSI backplane 2 Unplug the SCSI backplane to midplane riser cable from the SCSI backplane 3 If the server is configured for simplex operation remove the SCSI Jumper Cable Figure 6 35 U320 SCSI Enablement and Conversion Procedures 197 ...

Page 198: ...ure 6 35 Remove the SCSI Backplane Jumper Cable 4 Remove the disk drives See Removing a Hot Pluggable Disk Drive page 212 5 To unlatch the SCSI backplane from the hard disk cage turn the swivel latch on top of the hard disk drive cage 6 Grasp the top edge of the SCSI backplane and pull up until it releases from the keyway slots on the back of the disk drive cage 198 Removing and Replacing Componen...

Page 199: ...red for simplex operation connect the SCSI jumper cable to the SCSI backplane connectors 3 Plug the SCSI backplane to midplane cable back into the SCSI backplane 4 Plug the internal SCSI cable into the SCSI back plane If the server is configured for simplex operation continue the upgrade at Installing the Server Components page 201 Installing the SCSI Duplex Board Install the SCSI duplex board onl...

Page 200: ...to place 3 Align the connector of the duplex board with the connector on the SCSI backplane 4 Press the board connector into the backplane connector 5 Plug the SCSI cable B connector into the SCSI connector located on the backplane next to the duplex board Figure 6 33 page 196 6 Connect the other end of SCSI cable B to the SCSI B channel connector on the SCSI adapter board 200 Removing and Replaci...

Page 201: ...Extender Board page 156 3 Install the front cover See Replacing the Front Cover page 153 4 Install the front bezel See Replacing the Front Bezel page 152 Verify the Upgrade Installation After completing the upgrade verify that the sever is ready for operation as follows 1 Reconnect AC power to rear panel connectors 2 Press the front panel power button to power on the server 3 Wait for completion o...

Page 202: ...owered off and all power sources have been disconnected from the server before converting your server Voltages are present at various locations within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment Accessing the SCSI Backplane Befo...

Page 203: ...e SCSI B cable From the SCSI backplane Figure 6 39 Unplugging the SCSI Cable B from the SCSI Backplane 2 Unplug SCSI cable B connector from the SCSI adapter board U320 SCSI Enablement and Conversion Procedures 203 ...

Page 204: ...Figure 6 40 Unplug the SCSI Cable B from the SCSI Adapter Board 3 Secure the SCSI cable B within the chassis 204 Removing and Replacing Components ...

Page 205: ...SI duplex board a Pull the SCSI duplex board forward to disconnect the backplane connector b Release it from the disk drive cage Figure 6 41 Removing the Duplex Board U320 SCSI Enablement and Conversion Procedures 205 ...

Page 206: ...vers See Front and Top Covers page 152 4 Install the front bezel See Front Bezel page 151 Verifying the Upgrade Installation After completing the upgrade verify that the sever is ready for operation as follows 1 Reconnect AC power to the rear panel connectors 2 To power on the server press the front panel power button 3 Wait for completion of the POST 4 Verify that no errors have been detected 5 A...

Page 207: ...tions within the server whenever an ac power source is connected This voltage is present even when the main power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment Required Service Tools Service of this product can require one or more of the following tools Electrically Conductive Field Service Kit HP part number 9300 1155 1 4 inch F...

Page 208: ...oper functionality 4 Open the blue PCI card latch for slot 2 by twisting it clockwise Figure 6 43 LAN I O Card Latch Location 5 Remove the LAN core I O card See Removing and Replacing PCI PCI X Cards page 182 Installing the LAN Core I O Card To install the LAN core I O card follow these steps 208 Removing and Replacing Components ...

Page 209: ...he LAN cables to the LAN core I O card Be sure to attach cables to their original connectors 4 Replace the top cover See Replacing the Top Cover page 154 5 Push the server back into the rack until it stops Removing the SCSI Core I O Card To remove the SCSI core I O card in slot 1 follow these steps 1 If rack mounted slide the server out from the rack until it stops See Accessing a Rack Mounted Ser...

Page 210: ...gure 6 45 SCSI I O Card Latch Location 5 Remove the internal and external SCSI cables from the SCSI core I O card 6 Remove THE SCSI core I O card Installing the SCSI Core I O Card To install the SCSI core I O card follow these steps 210 Removing and Replacing Components ...

Page 211: ...the slot or the card can be damaged when power is reapplied to the slot Figure 6 46 Installing the SCSI I O Card 2 Close the blue PCI card latch for slot 1 by twisting it counterclockwise 3 Reconnect the internal and external SCSI cables to the SCSI core I O card 4 Replace the top cover See Replacing the Top Cover page 154 5 Push the server back into the rack until it stops Removing and Replacing ...

Page 212: ...ed HP often uses different manufacturers for disks that have the same product number The replacement disk drive will have the same capacity and block size as the defective disk if they have the same product number Removing a Hot Pluggable Disk Drive NOTE For cooling purposes always leave the volume filler in slot 2 if you do not use a second disk drive To remove a hot pluggable disk drive follow t...

Page 213: ... Installing a Disk Drive in Slot 2 2 Close the drive ejector handle by pushing it down until it clicks If you will not be installing a hot pluggable disk drive in slot 2 you must install a volume filler Figure 6 49 Installing a Volume Filler in Slot 2 Hot Pluggable Disk Drives 213 ...

Page 214: ...Removing the SCSI Backplane To remove the SCSI backplane follow these steps 1 If rack mounted slide the server out from the rack until it stops See Accessing a Rack Mounted Server page 149 2 Remove the front bezel See Removing the Front Bezel page 152 3 Remove the front cover See Removing the Front Cover page 152 4 Remove the memory extender board See Removing the Memory Extender Board page 155 5 ...

Page 215: ...ckplane to the cage 3 Replace the two hot pluggable disk drives into the disk drive cage See Hot Pluggable Disk Drives page 212 4 Plug the SCSI backplane to midplane cable back into the SCSI backplane 5 Plug the internal SCSI cables into the SCSI back plane 6 Replace the processor extender board See Replacing the Processor Extender Board page 162 7 Replace the memory extender board See Replacing t...

Page 216: ...l See Removing the Front Bezel page 152 3 Remove the front and top covers See Front and Top Covers page 152 4 Remove the memory extender board See Removing the Memory Extender Board page 155 5 Remove the processor extender board See Removing the Processor Extender Board page 161 6 Remove the three chassis fan units See Hot Swappable Chassis Fan Unit page 172 7 Remove the I O baseboard assembly See...

Page 217: ...l Then push straight down until it seats onto the locking studs 2 Using a Torx 15 driver replace and tighten the five T 15 screws attaching the midplane riser board to the chassis 3 Plug the DVD relay board and front panel display board cable into the midplane riser board 4 Replace the air baffle 5 Plug the power distribution board power cable and signal cable into the midplane riser board 6 Plug ...

Page 218: ...ved from or installed into the server The ac power to the server does not need to be powered off to remove or replace a hot swappable power supply Power Supply Load Order The supported configuration of the HP 9000 rp4410 or rp4440 server requires a minimum of one power supply A second optional hot swappable power supply can be installed to provide N 1 capability The left side viewing from the rear...

Page 219: ...e 4 Loosen the captive thumbscrew located at the top left of the power supply 5 Grasp the handle and pull the power supply out of the server Figure 6 52 Hot Swappable Power Supply Removal and Replacement Replacing a Hot Swappable Power Supply 1 Supporting the power supply with both hands slide it into the empty slot until it plugs into the socket on the internal power distribution board Hand tight...

Page 220: ...D safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing the Power Distribution Board To remove the power distribution board follow these steps 1 If rack mounted slide the server out from the rack until it stops See Accessing a Rack Mounted Server page 149 2 Remove the top cover See Removing the Top Cover page 153 3 ...

Page 221: ...of the chassis to lock it onto the studs 2 Reattach the power distribution board to the chassis bulkhead by replacing the one T 15 screw and hand tightening it 3 Replug the power and signal cables into the midplane riser board 4 Replace the hot swappable power supplies into the chassis See Replacing a Hot Swappable Power Supply page 219 5 Replace the power supply fan unit into the chassis See Repl...

Page 222: ...in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing a ...

Page 223: ...l and Replacement Replacing a DVD Drive To replace a DVD drive follow these steps 1 Grasp the front of the DVD drive and squeeze the locking tab 2 Push the drive straight into the drive bay until the locking tab clicks into place 3 Replace the front bezel See Replacing the Front Bezel page 152 DVD Drive 223 ...

Page 224: ...ct your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing a DVD I O Board To remove a DVD I O board follow these steps 1 If rack mounted slide the server out from the rack until it stops See Accessing a Rack Mounted Server page 149 2 Remove the front bezel See...

Page 225: ...hassis and plug in the midplane riser board connector cable 2 Refasten the release clip 3 Replace the cover plate using the two T 15 screws and a Torx 15 driver 4 Replace the processor extender board See Replacing the Processor Extender Board page 162 5 Replace the memory extender board See Replacing the Memory Extender Board page 156 6 Replace the front cover See Replacing the Front Cover page 15...

Page 226: ...atic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Removing the Display Board To remove the display board follow these steps 1 If rack mounted slide the server out from the rack until...

Page 227: ...onnector cable from the display board and remove the board from the chassis as shown in Figure 6 56 Figure 6 56 Display Board Removal and Replacement Replacing the Display Board To replace the display board follow these steps Display Board 227 ...

Page 228: ...in power switch is in the off position Failure to observe this warning can result in personal injury or damage to equipment CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure For assistance with this procedure contact your local HP Authorized Service Provider Observe all ESD safety precautions before attempting this procedure Failu...

Page 229: ...ard from the chassis Replacing the QuickFind Diagnostic Board To replace the QuickFind diagnostic board follow these steps 1 Gently plug the cable into the QuickFind diagnostic board connector 2 Replace the QuickFind diagnostic board into the cover by snapping it into place 3 Turn the assembly over and snap into place on top of the power supply cage 4 Replace the top cover See Replacing the Top Co...

Page 230: ...230 ...

Page 231: ...y be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back t...

Page 232: ...DE to Midplane Cable A6961 63002 N N A A7231 63024 Single channel Internal SCSI Cable A7231 63024 N N A A7231 63025 Dual channel Internal SCSI Cables 2 A7231 63025 PCA Boards N A6961 69007 A6961 67007 Processor Extender PCA A6961 60007 N A6961 69401 A6961 67401 I O Baseboard includes VRMs PCA A6961 60201 N A6961 69204 A6961 67204 16 slot Memory Board PCA A6961 60204 N A9739 69007 A9739 67007 32 sl...

Page 233: ...BY A7125 69002 A7125AX 800 MHz CPU Assembly with 32 MB L2 Cache A7125 04004 BY AD059 69001 AD059A 800 MHz PA8900 CPU Assembly with 64 MB L2 Cache requires PDC greater than 44 21 AB526 62001 BY A7135 69002 A7135AX 1 GHz CPU Assembly with 32 MB L2 Cache A7135 04004 BY AD060 69001 AD060A 1 GHz PA8900 CPU Assembly with 64 MB L2 Cache requires PDC greater than 44 21 AB527 62001 Miscellaneous AY N A A69...

Page 234: ... Products BY N A A6825 67101 Single Port GigE LAN Card PA8800 only A6825 60101 BY N A AB352 67001 Dual port GigE LAN Card PA8900 only AB352 60001 BY N A A6829 67001 U160 Core I O PA8800 only A6829 60101 BY N A A6961 67011 U320 Dual port SCSI PA8900 only A6961 60011 BY 309520 001 N A SPS BD Controller Smart Array 2 4CSPS A9890A 309520 001N BY N A 309521 001 Board Memory 128M 72BT DDR W BTY 309521 0...

Page 235: ...oader ISL The auto boot halts at the BCH prompt Continue booting by entering boot BCH Commands The PDC user interface provides the following types of commands User Commands Relate to common system management or administration tasks such as configuration or boot Service Commands Available to qualified service personnel The service commands are generally used to access information about faults that ...

Page 236: ... BOot PRI ALT path Boot from specified path PAth PRI ALT CON KEY path Display or modify a path SEArch DIsplay IPL path Search for boot devices COnfiguration menu Displays or sets boot values INformation menu Displays hardware information SERvice menu Displays service commands DIsplay Redisplay the current menu HElp menu command Display help for menu or command RESET Restart the system Main Menu En...

Page 237: ...ce Path mnem Device Type Rev P0 0 0 2 0 0 ide 0 Random access media 1 P1 0 1 1 0 1 intscsia 1 Random access media 1 P2 0 1 1 0 0 intscsia 0 Random access media 1 P3 0 1 1 1 2 intscsib 2 Random access media 1 Configuration Menu The COnfiguration Menu commands enable you to view and modify the configuration and state of the system Main Menu Enter command or menu co Configuration Menu Command Descrip...

Page 238: ... LanAddress Display Core LAN station address MEmory Display memory information PRocessor Display processor information WArnings Display selftest warning messages IORevisions Display selftest warning messages BOot PRI ALT path Boot from specified path DIsplay Redisplay the current menu HElp command Display help for specified command RESET Restart the system MAin Return to Main Menu Information Menu...

Page 239: ... These values are only suggested by the device driver the actual values programmed into the controller can be different ProductNum Command The ProductNum command configures the original or current product number The software ID SWID does not get updated automatically when the original product number changes but you can manually update the SWID by resetting the system with the reset command iLO MP ...

Page 240: ...240 ...

Page 241: ... W 10 3 in 26 1 cm D 27 4 in 69 5 cm H 20 9 in 53 0 cm W 19 in 48 2 cm D 27 2 in 69 0 cm H 6 8 in 17 3 cm 115 lbs 53 kg 100 lbs 45 4 kg 88 lbs 40 kg 425 m3 hr 250 CFM 297 m3 hr 175CFM 410 Watts Min Config 1368 Watts Max Config 1065 Watts Typical Config One CPU one power supply 1 GB DIMM zero DVD one HDD zero PCI cards one core I O Min Config Airflow cooling scheme front to rear ASHRAE Class 1 Four...

Page 242: ...242 ...

Page 243: ...anel LED definitions 27 139 controls CD DVD 63 disk drive 36 62 DVD 37 front panel 25 59 core I O connections 103 145 external 23 53 internal 23 52 LAN card remove and replace 207 SCSI card remove and replace 209 covers front remove and replace 64 top remove and replace 65 154 CSR customer self repair 231 customer self repair CSR 231 D damaged equipment returning 57 deallocated memory rank 156 def...

Page 244: ...xternal core 23 iLO MP configuring LAN ARP Ping 108 DHCP DNS 107 RS 232 serial port 109 determine LAN configuration method 107 determine physical access method 107 event IDs 25 54 LAN port 34 LEDs 30 logging in 110 main menu 111 PC command 40 41 115 116 power off the server 41 power on the server 40 setup flowchart 105 verify processor operation 84 iLO MP card SEL 136 indicators DVD 63 front panel...

Page 245: ... configurations 89 OLA 91 OLR 95 remove and replace 182 troubleshooting 96 PCI PCI X configurations 182 pedestal accessing the server 59 151 convert from rack mount 102 physical and environmental specifications 48 241 pinouts connector Gigabit Ethernet LAN port 35 iLO MP LAN port 34 SCSI port 35 serial port 33 ports controls LEDs 25 Gigabit Ethernet LAN 35 iLO MP LAN 34 SCSI 35 serial 33 server re...

Page 246: ...tor pinout 35 duplex to simplex 202 simplex to duplex 97 upgrade to enable U320 194 security access settings 112 risk with DHCP enabled 112 set up 112 SEL 136 serial port connector pinout 34 shut down HP UX 118 126 site preparation verifying 56 standby power 103 static IP address ARP Ping 108 LC command 109 Support Tools Manager STM 135 system battery 72 memory DIMMS 157 system I O board switches ...

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