F
AULT
A
NALYSIS
/
T
ROUBLESHOOTING
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hopf
Elektronik GmbH
Nottebohmstr. 41
• D-58511 Lüdenscheid • Tel.: +49 (0)2351 9386-86 • Fax: +49 (0)2351 9386-93 • Internet: http://www.hopf.com • E-Mail: [email protected]
10.1.3 No Daylight Saving Time / Summer Time Switchover
Description
•
There is no "DST" for "daylight saving time" (summer time) displayed in the Sync
Source time in WebGUI
•
Summer time is not considered in outputs working with it and even in case of availa-
bility.
Cause / Problem Solution
•
Changeover times are not set
•
Parameterization failure
10.2 Support by Company
hopf
Should the system show any other failures than listed in
Chapter 10.1 Error Patterns
, please
contact the support of company
hopf
Elektronik GmbH by providing an exact failure descrip-
tion and the following information:
If possible, for each problem the
Configuration File
in the tab
DEVICE
should be downloaded from the device and be sent to the
hopf
support
(see
Chapter 8.3.6.11 Downloading Configuration Files / SNMP MIB).
•
With the file
System Configuration
or if not possible with the serial number of the
System
•
When does the error occur: During commissioning or operation
•
Exact error description
•
In the case of GPS reception/synchronization problems
description of the antenna
equipment used:
o
Components used (antenna, indirect lightning protection, etc.)
o
Cable type used
o
Total length of the antenna system
o
Sequence of components and cable lengths between the components
o
Antenna installation site (e.g. signal shading by building)
Please write to the following E-mail address with the above information:
Providing a detailed error description and above listed information avoid the
need for additional clarification and leads to a faster processing by the sup-
port team.
