F
AULT
A
NALYSIS
/
T
ROUBLESHOOTING
8030HEPTA/GPS GPS - NTP Time Server with 2x 10/100/1000 MBit LAN Interface - V04.00
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hopf
Elektronik GmbH
Nottebohmstr. 41
• D-58511 Lüdenscheid • Tel.: +49 (0)2351 9386-86 • Fax: +49 (0)2351 9386-93 • Internet: http://www.hopf.com • E-Mail: [email protected]
10
Fault Analysis / Troubleshooting
This chapter explains different error patterns and the process to contact the
hopf
support
team.
10.1 Error Patterns
This chapter describes various error patterns which enable the customer to make a preliminary
problem analysis. In addition they also provide assistance in describing the error when con-
tacting the
hopf
support.
If possible, for each problem the entire status in the tabs
GENERAL
and
GPS SYNC SOURCE
page "
Module Errors
" via WebGUI should always
be checked.
10.1.1 Complete Failure
Description
•
The Status LEDs on the front panel are off
Cause / Problem Solution
•
Device is switched off
•
Voltage supply failure
•
Power supply defective
10.1.2 No GPS Reception / No Synchronization
Description
•
In WebGUI the status of the SYNC SOURCE is
not
displayed with
SYNC
or
SYOF
•
The Status LEDs of Module 8024GPS on the front panel do not indicate
SYNC
or
SYOF
status
Cause / Problem Solution
•
System was not correctly/completely initialized
The following describes various effects and their possible causes on a non-synchro-
nizing system:
Case 1:
Effect: After the first installation, no satellite appears on the display after several
hours and
0
is displayed under
Satellites in View
.
Possible Errors:
•
The antenna cable is too long
•
An incorrect cable type was used for the length of the antenna equipment
•
The antenna cable is faulty
•
The antenna cable is not connected
•
The antenna is defective
•
The indirect lightning protection is defective