Hitachi HF-W2000 50, Instruction Manual

Page: 229 / 290

9. TROUBLESHOOTING
9-18
(19) The RAS external contact port does not operate properly.
Possible cause
There is a problem with the cable connection or the interface with the applicable device.
(20) The equipment cannot be shutdown.
a) The drive access lamp is on or is flashing.
Possible cause
The shutdown process is simply taking a long time.
b) Something other than a
Possible cause
The OS has frozen.
Forcibly terminating the equipment
If the shutdown fails, press and hold the power switch for at least four seconds. The power turns off and the
product goes into standby mode.
1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. See 5.8.2 External contact specifications and confirm that the external contact specifications are met.
Action
1. Wait until the shutdown process finishes.
1. Press the NMI switch to collect a memory dump. If you want to have an analysis performed on the memory dump
(a service provided for a fee), restart the equipment and save the log (see 8.4 Maintenance Operation
Commands), and then contact one of our sales representatives. If the restart is not performed automatically, turn
off the power of the equipment by referring to the following section Forcibly terminating the equipment.
2. If you are unable to collect a memory dump after following the instructions in step 1, turn off the power of the
equipment by referring to the following section Forcibly terminating the equipment.
3. If performing step 1 does not resolve the problem, turn off the power, remove all USB devices and extension
boards except for the keyboard and mouse, and then start the equipment.
Action
Action