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COMMUNICATION FAULTS
Fault
Description
Solution
Control
Panel
Modem Fault
End Station unable to
communicate with Digi
Modem
If modem not present, ensure that “Disable
Digi” option is set to ‘YES’ and “DOWNLOAD
MODE” is set to ‘NONE’ or ‘RS232’. If present,
but not detected, check Digi Modem is inserted
correctly (remove and reinsert, ensuring it
‘clicks’ into place) and complete initialisation
power cycling the panel.
Control
Panel ARC
Call Fail
Call to ARC from Digi
Modem has failed.
Note:
This is a
communication problem,
which is rarely caused by
an equipment fault.
Check ALL call details are programmed
correctly.
Ensure signalling format is correctly set for ARC
receiver. Ensure that calls to the ARC or SMS
bureaux numbers are allowed on the PSTN line,
eg 0800, 0845 etc.
Control
Panel Line
Fault 100
PSTN Line Fault signalled
by Digi Modem.
Only operative if "DOWNLOAD BY MODEM"
selected OR "DISABLE DIGI/SMS" is set to 'NO'
Note: 'Line Fault' timer operative.
ATE Line
Fault
PSTN Line Fault signalled
by device using STU/ATE
pins on End Station.
Only operative if Site Option ‘EXT ATE Input’ is
set to 'STU' or 'Digicom.'
Note: 'Line Fault' timer operative
ATE Fail
Comm
Call to ARC from device
using End Station
STU/ATE pins has failed.
Note: This is a
communication
problem, which is
rarely caused by an
equipment fault.
Only operative if Site Option ‘EXT ATE Input’ is
set to 'Digicom.'
ATSF Path
Fail 100
One of the paths of the
GSM/redcare has failed.
Check with the alarm receiving centre which
path has failed. Send a test call via the
GSM/redcare to check the communication
again.
This will be displayed if ‘STU’ is selected on ‘ATE
inputs’ in Site Options.
ATSF All
Paths 100
All paths on the
GSM/redcare have failed.
Send a test call via the GSM/redcare to check
the communication again.
This will be displayed if ‘STU’ is selected on ‘ATE
inputs’ in Site Options.