Field
Description
displayed, you can select the number of positions not to be dis-
played here. For Outgoing Calls and for Incoming Calls you
can separately enter the number of hidden digits. The hiding of
digits occurs from right to left.
Possible values:
•
(default value)
•
•
to
B
Transfer call data re-
cords via Serial 2
Select whether to export call data records over the serial inter-
face (Serial 2) after each call which enables you to connect an
external charge metering software solution (hotel application).
The function is activated by selecting
"
.
The function is disabled by default.
Fields in the Actions menu
Field
Description
Export call data re-
cords
If you wish to save the current connection data record in an ex-
ternal file, click Export and save the file under the desired stor-
age location and file name.
Delete call data re-
cords
If you wish to delete the current connection data record from
the system storage, click Delete.
8.6 Mini Call Center
The mini call centre is an integrated call centre solution for up to 16 agents. It provides the
ideal solution for small groups with high dynamic telecommunication volumes (e. g insides
sales, support, order acceptance/processing, customer service). Here, a specific solution
with its own administrator has been integrated. The mini call centre is characterised by:
• Flexible allocation of agents and lines
• Dynamic adaptation according to call volume
• Call allocation with off-time for the agent
• Statistical data for agents and lines.
Gigaset Communications GmbH
8 Applications
hybird 120 Gigaset Edition
159
