Gateway e-4000 User Manual Download Page 203

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197

Troubleshooting

This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:

■

Troubleshoot typical hardware and software problems

■

Get telephone support

■

Use automated troubleshooting systems

■

Get tutoring and training

If the suggestions in this chapter do not correct the
problem, see

“Getting Help” on page 35

, for more

information about how to get help.

Summary of Contents for e-4000

Page 1: ......

Page 2: ......

Page 3: ...serial number 22 Microsoft Certificate of Authenticity 22 Finding your specifications 23 Accessories 25 2 Setting Up Your Computer 27 Working safely 28 Reducing eye strain 28 Setting up your computer...

Page 4: ...e 73 Using Disk Cleanup 74 Checking the hard drive for errors 75 Defragmenting the hard drive 77 Backing up files 79 Using the Scheduled Task Wizard 79 Cleaning your computer 81 Cleaning the exterior...

Page 5: ...kette drive 137 Replacing the hard drive 143 Adding or replacing add in cards 147 Replacing the power supply 151 Replacing the system board 154 Gateway 4 bay Small Form Factor case 158 Opening the cas...

Page 6: ...y 210 Modem 210 Monitor 216 Mouse 217 Power 218 Printer 218 Sound 221 Telephone support 222 Before calling Gateway Technical Support 222 Telephone support 223 Tutoring and training 224 Self help 224 T...

Page 7: ...ay E 4000 computer Read this chapter to learn How to identify the features of your Gateway computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Aut...

Page 8: ...845GL chipset The system board supports DDR DIMM system memory Intel Pentium 4 processor with 100 MHz 400 MT s front side bus Ultra ATA 66 100 drives Advanced Configuration and Power Management Interf...

Page 9: ...ront that covers the drive bays and other components For information on the Gateway Mid Tower case see Gateway Mid Tower Front on page 4 The Gateway Micro Tower has a removable base and a silver bezel...

Page 10: ...d Tower Front Your computer may contain any of the following components 3 5 inch drive bay cover CD DVD Recordable drive CD DVD eject button Diskette eject button Diskette drive Power button USB 2 0 p...

Page 11: ...e smaller files on diskettes For more information see Using the diskette drive on page 44 Power button Press this button to turn the power on or off You can also configure the power button to operate...

Page 12: ...Monitor port Parallel port Serial port USB 2 0 ports PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Audio input Line in jack Microphone jack Headphone speakers Line out jack Case co...

Page 13: ...The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If yo...

Page 14: ...red or pink Headphone speakers Line out jack Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Audio input Line in jack Plug an exter...

Page 15: ...er shipping screw Remove this screw before opening the case Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity COA contains your Windows product key Ethernet Network jack...

Page 16: ...ay Micro Tower Front Your computer may contain any of the following components CD DVD eject button CD DVD Recordable drive Power button Diskette drive Diskette eject button USB 2 0 ports Cover release...

Page 17: ...le base Use this removable base for desktop conversion For more information see Desktop to tower conversion on page 15 Power button Press this button to turn the power on or off You can also configure...

Page 18: ...2 mouse port Modem jack optional Parallel port Serial port USB 2 0 ports USB 2 0 ports Monitor port Audio input Line in jack Microphone jack Headphone speakers Line out jack Ethernet Network jack Add...

Page 19: ...he power cable into this connector PS 2 mouse port Plug a Personal System 2 PS 2 mouse into this port PS 2 keyboard port Plug a PS 2 keyboard into this port USB 2 0 ports USB v2 0 Plug USB Universal S...

Page 20: ...your computer to an object by connecting a Kensington cable lock to this slot Case cover shipping screw Remove this screw before opening the case Audio input Line in jack Plug an external audio input...

Page 21: ...ww gateway com Desktop to tower conversion You can convert your Gateway Micro Tower case from desktop to tower configuration using the accessory base included with your system For more information see...

Page 22: ...eway 4 bay Small Form Factor Front Your computer may contain any of the following components CD DVD eject button CD DVD Recordable drive Power button Diskette drive Diskette eject button USB 2 0 ports...

Page 23: ...mation see Desktop to tower conversion on page 20 Diskette eject button Press this button to eject an inserted diskette For more information see Using the diskette drive on page 44 Diskette drive Use...

Page 24: ...into this connector PS 2 mouse port Plug a Personal System 2 PS 2 mouse into this port Power connector PS 2 keyboard port PS 2 mouse port Modem jack optional Parallel port Serial port USB 2 0 ports US...

Page 25: ...Plug an external audio input source such as a stereo into this jack so you can record sound on your computer This jack is color coded blue Modem jack optional Plug a modem cable into this jack Microso...

Page 26: ...puter www gateway com Desktop to tower conversion You can convert your Gateway 4 bay Small Form Factor case from desktop to tower configuration using the accessory base included with your system For m...

Page 27: ...ase contains information that identifies your computer model The label also contains your serial number Gateway Technical Support will need this information if you call for assistance Important The la...

Page 28: ...e Printed on the customer invoice that came with your computer The invoice also contains your customer ID number Displayed in HelpSpot in Windows XP Click Start Help and Support then click View produc...

Page 29: ...nfiguration link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications View your computer...

Page 30: ...out more about your computer at the Gateway eSupport site Visit support gateway com To see an overview of the eSupport Web site click Take a Tour The tour guides you through the available features Fo...

Page 31: ...ake pictures that you can view and edit on your computer A digital video camera lets you take pictures that you can edit on your computer A scanner copies an image such as a graphic or document then s...

Page 32: ...tire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data...

Page 33: ...ing Up Your Computer This chapter provides basic information about your Gateway computer Read this chapter to learn how to Use your computer safely Start and turn off your computer Restart reboot your...

Page 34: ...you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft...

Page 35: ...he keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to dist...

Page 36: ...ck Sit with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury...

Page 37: ...puter during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer...

Page 38: ...er using the setup poster 2 Turn on the monitor 3 Turn on your computer and speakers 4 If you are starting your computer for the first time follow the on screen instructions to set up your computer 5...

Page 39: ...e power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the p...

Page 40: ...your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applications tab then click the program t...

Page 41: ...3 35 Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Online help Gateway Web site...

Page 42: ...discover and use the many features of your Gateway computer HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve yo...

Page 43: ...om You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your computer link o...

Page 44: ...you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to s...

Page 45: ...contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpo...

Page 46: ...or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for inform...

Page 47: ...provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com To see an overview of the...

Page 48: ...the reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and...

Page 49: ...es and Multimedia This chapter provides information on using the multimedia capabilities of your computer Read this chapter to learn how to Use the diskette drive Use the CD or DVD drive Record your o...

Page 50: ...e drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fiel...

Page 51: ...To access a file on the diskette in Windows XP click Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diske...

Page 52: ...CD RW discs multiple times For more information see Using a recordable drive on page 49 DVD drive Use a DVD drive for installing programs playing audio CDs playing DVDs and accessing data Combination...

Page 53: ...g the CD or DVD drive www gateway com Inserting a CD or DVD Important Some music CDs have copy protection software You may not be able to play these CDs on your computer CD DVD Recordable drive Eject...

Page 54: ...DVD drive tray opens 2 Place the disc in the tray with the label facing up 3 Press the eject button again The CD or DVD drive tray closes Important When you place a single sided disc in the tray make...

Page 55: ...rtant files such as tax records letters MP3s digital movies or photos For information on creating music CDs see Creating music CDs on page 55 Use your movie creator software to create video DVDs For m...

Page 56: ...able CD or DVD drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Pro...

Page 57: ...roject The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD or DVD are locat...

Page 58: ...Chapter 4 Using Drives and Multimedia www gateway com 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add reco...

Page 59: ...es click record The Record CD Setup dialog box opens 7 Click Start Recording Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the key...

Page 60: ...ram such as Pinnacle Expression to create video DVDs For more information about using the program that came with your computer see its online help After you connect your digital camcorder to your comp...

Page 61: ...CDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other...

Page 62: ...box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Proj...

Page 63: ...D Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you do...

Page 64: ...the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add Tips Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add u...

Page 65: ...x opens 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Select the appropriate option Help and Support For more information about creating CDs in Window...

Page 66: ...py a CD or DVD using two drives on page 63 Important We recommend that you do not use your computer for other tasks while creating a CD or DVD Important If you record copyrighted material on a CD or D...

Page 67: ...r DVD drive 2 If a dialog box opens click Take no action 3 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog b...

Page 68: ...b click the arrow button to open the Copy from list then click the recordable drive 6 Click the arrow button to open the Record to list then click the recordable drive 7 Click Copy CD Copier copies th...

Page 69: ...s click Take no action 3 Insert a blank writable CD or DVD into your recordable CD or DVD drive 4 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select...

Page 70: ...source CD or DVD 7 Click the arrow button to open the Record to list then click the drive that contains the blank CD or DVD this is your recordable CD or DVD drive 8 Click Copy The information on the...

Page 71: ...ic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from viruses Ma...

Page 72: ...ter away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to bre...

Page 73: ...When needed See Create an emergency diskette X page 68 Check for viruses X X page 70 Manage hard drive space X page 73 Clean up hard drives X X page 74 Scan hard drive for errors X X page 75 Defragme...

Page 74: ...ate an emergency startup diskette in Windows XP 1 Insert a blank diskette labeled Startup into the diskette drive 2 Click Start then click My Computer The My Computer window opens 3 Right click 3 Flop...

Page 75: ...pying files remove the diskette from the diskette drive 7 Slide the write protect tab up to prevent the diskette from being erased or infected by viruses 8 Store your emergency startup diskette in a s...

Page 76: ...check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Micro...

Page 77: ...an for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2002 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Vi...

Page 78: ...east 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click Li...

Page 79: ...e Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Comput...

Page 80: ...program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive...

Page 81: ...day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the...

Page 82: ...l minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 C...

Page 83: ...fferent areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because...

Page 84: ...rogress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window...

Page 85: ...sing a recordable drive on page 49 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Accessory Store at acces...

Page 86: ...le and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and Support For more...

Page 87: ...ing any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your comput...

Page 88: ...after it dries you may need to replace it Cleaning the computer screen If your computer screen is a flat panel display use a soft cloth and water to clean the computer screen Squirt a little water on...

Page 89: ...improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Shut down your computer then disconnect the mouse 2 Turn th...

Page 90: ...he mouse ball and lock the retaining ring into place 7 Reconnect the mouse then turn on your computer Help and Support For a video tutorial about cleaning the mouse in Windows XP click Start then clic...

Page 91: ...ives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory However t...

Page 92: ...different power saving modes to the power button Ifyourcomputer is and you want to then On Enter Standby mode In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click S...

Page 93: ...Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control P...

Page 94: ...advanced power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In...

Page 95: ...ower buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the power management settings in Windows XP click Start then click H...

Page 96: ...nd Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Propert...

Page 97: ...click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Setting up an uninterrup...

Page 98: ...UPS Selection dialog box opens 5 Click the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more info...

Page 99: ...6 93 Restoring Software Read this chapter to learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows...

Page 100: ...tried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and S...

Page 101: ...rected to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the steps in Reinstalling device drivers on page...

Page 102: ...e device drivers to reinstall Grayed out drivers are not available for Automatic Installation To select these drivers click Manual Installation 7 Click Install 8 Follow any additional on screen instru...

Page 103: ...rdable drive 4 Click OK 5 If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Drive...

Page 104: ...tings Control Panel then double click the Add or Remove Programs icon 3 In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on scre...

Page 105: ...from a CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settin...

Page 106: ...some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on page 9...

Page 107: ...rd drive When your computer restarts do NOT press any key to boot from CD 14 When prompted insert the red Drivers CD then click Continue 15 When prompted insert the yellow Applications CD s then click...

Page 108: ...102 Chapter 6 Restoring Software www gateway com...

Page 109: ...omputer Read this chapter to learn how to remove and install Drives Add in cards Power supplies System boards Memory Batteries You must open your computer case to add or replace components If you are...

Page 110: ...nded outlet so you can test your computer after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and c...

Page 111: ...ove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protecti...

Page 112: ...the front that covers the drive bays and other components For information on the Gateway Mid Tower case see Gateway Mid Tower Case on page 107 The Gateway Micro Tower has a removable base and a silve...

Page 113: ...e cables 4 Press the power button to drain any residual power from your computer 5 If your case cover has a case cover shipping screw installed on the back of the case remove the screw For information...

Page 114: ...108 Chapter 7 Adding or Replacing Components www gateway com 6 Push in on the cover release handle...

Page 115: ...109 Gateway Mid Tower Case www gateway com 7 Pull the side panel away from the case...

Page 116: ...nts www gateway com Closing the case To close the computer case 1 Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door...

Page 117: ...ord Adding or replacing a CD DVD or diskette drive Use these instructions to add or replace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To add or replace a CD...

Page 118: ...g a drive locate an empty drive bay OR If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See...

Page 119: ...113 Gateway Mid Tower Case www gateway com 4 If there is a shipping screw installed next to the release lever remove the screw then slide the release lever toward the rear of the case...

Page 120: ...rther instructions 7 Slide the new drive into the drive bay until it settles into the indentation and is flush with the front of the computer case then slide the release lever toward the front of the...

Page 121: ...case style For more information see Identifying your computer case style on page 106 2 Open the case by following the instructions in Opening the case on page 107 3 Disconnect the drive cables noting...

Page 122: ...116 Chapter 7 Adding or Replacing Components www gateway com 4 Slide the release lever toward the open side of the case...

Page 123: ...in then slide the release lever toward the inside of the case 8 Reconnect the drive cables using your notes from Step 3 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds wi...

Page 124: ...e For more information see Identifying your computer case style on page 106 2 Open the case by following the instructions in Opening the case on page 107 3 For more stability place your computer on it...

Page 125: ...119 Gateway Mid Tower Case www gateway com 5 Remove the retention thumbscrew that secures the card retention cover to the case then flip the add in card retention cover open...

Page 126: ...ing an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of t...

Page 127: ...nnect the add in card cables using your notes from Step 4 See the add in card documentation for further instructions 10 Close the case by following the instructions in Closing the case on page 110 11...

Page 128: ...122 Chapter 7 Adding or Replacing Components www gateway com 3 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface...

Page 129: ...y com 4 Disconnect the power supply cables from all components such as hard drives CD DVD Recordable drives and the system board noting their locations and orientation You will reconnect the cables af...

Page 130: ...124 Chapter 7 Adding or Replacing Components www gateway com 5 Flip the power supply retention clip out...

Page 131: ...ll the new power supply into the case then flip the power supply retention clip in until it locks into place 8 Reconnect the power supply cables using your notes from Step 4 See the power supply docum...

Page 132: ...the instructions in Opening the case on page 107 3 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 4 Remove all of th...

Page 133: ...127 Gateway Mid Tower Case www gateway com 6 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location...

Page 134: ...The system board standoffs slide out of the keyhole slots 8 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew Important The new system board must have speci...

Page 135: ...s using your notes from Step 5 See the system board documentation for further instructions 10 Reinstall the add in cards by following the instructions in Adding or replacing add in cards on page 118 1...

Page 136: ...eripheral device cables 4 Press the power button to drain any residual power from your computer 5 If your case cover has a case cover shipping screw installed on the back of the case remove the screw...

Page 137: ...omputer is standing in the base lift up on the front of the computer case then pull the case forward and off the base 7 For more stability place your computer on its side with the rubber feet resting...

Page 138: ...132 Chapter 7 Adding or Replacing Components www gateway com 9 Lift the side panel up...

Page 139: ...133 Gateway Micro Tower Case www gateway com 10 Lift the side panel away from the case...

Page 140: ...ww gateway com Closing the case To close the Gateway Micro Tower case 1 Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align th...

Page 141: ...135 Gateway Micro Tower Case www gateway com 3 Swing the side panel toward the case until the release handle locks 4 If you removed the case cover shipping screw replace the screw...

Page 142: ...Components www gateway com 5 If you removed the computer case from the base install the case back onto the base by first lowering the case onto the base then pushing the case back into the base 6 Rec...

Page 143: ...s such as CD or DVD drives and 3 5 inch drives such as diskette drives To replace a CD DVD or diskette drive 1 Identify your computer case style For more information see Identifying your computer case...

Page 144: ...ile pushing in on the bezel release tab see Step 3 pull the right side of the bezel forward until the bezel release tab unlocks from the case then swing the front bezel outward and to the left until t...

Page 145: ...www gateway com 5 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructions...

Page 146: ...140 Chapter 7 Adding or Replacing Components www gateway com 6 Slide the release lever toward the rear of the case...

Page 147: ...Slide the new drive into the drive bay until it settles into the indentation then slide the release lever toward the front of the case 10 Reconnect the drive cables using your notes from Step 5 The re...

Page 148: ...the left side bezel tab into the slot on the left side of the computer case then swing the right side of the bezel in towards the case until the right side bezel release tab locks into place 12 Close...

Page 149: ...rive Use these instructions to replace the hard drive To replace a hard drive 1 Identify your computer case style For more information see Identifying your computer case style on page 106 2 Open the c...

Page 150: ...ponents www gateway com 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instr...

Page 151: ...145 Gateway Micro Tower Case www gateway com 4 Slide the release lever back toward the rear of the case...

Page 152: ...ve into the drive bay pivot the new drive into the bay then slide the release lever toward the front of the case 8 Reconnect the drive cables using your notes from Step 3 The red striped edge of the d...

Page 153: ...place add or reseat an add in card 1 Identify your computer case style For more information see Identifying your computer case style on page 106 2 Open the case by following the instructions in Openin...

Page 154: ...148 Chapter 7 Adding or Replacing Components www gateway com 4 Remove the retention thumbscrew that secures the card retention cover to the case Retention thumbscrew...

Page 155: ...149 Gateway Micro Tower Case www gateway com 5 Swing the add in card retention cover open...

Page 156: ...ing an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of t...

Page 157: ...ctions 10 Close the case by following the instructions in Closing the case on page 134 11 See the documentation that came with the card for any special software installation instructions Replacing the...

Page 158: ...152 Chapter 7 Adding or Replacing Components www gateway com 4 Rotate the power supply retention clip away from the power supply...

Page 159: ...tall the new power supply into the case then rotate the power supply retention clip toward the power supply 7 Reconnect the power supply cables using your notes from Step 3 See the power supply docume...

Page 160: ...your computer case style on page 106 2 Open the case by following the instructions in Opening the case on page 130 3 Remove all of the add in cards by following the instructions in Adding or replacin...

Page 161: ...155 Gateway Micro Tower Case www gateway com 5 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location...

Page 162: ...7 Adding or Replacing Components www gateway com 6 Slide the system board toward the front of the case then up and out of the case The system board standoffs slide out of the keyhole slots Standoff K...

Page 163: ...the system board documentation for further instructions 9 Reinstall the add in cards by following the instructions in Adding or replacing add in cards on page 147 10 Close the case by following the i...

Page 164: ...y discharge on page 105 3 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 4 Press the power button to drain any residual power from your compu...

Page 165: ...pull the base away from the computer 6 Place your computer on its side with the rubber feet resting on your workspace 7 If your case cover has a case cover shipping screw installed on the back of the...

Page 166: ...160 Chapter 7 Adding or Replacing Components www gateway com 8 Brace your thumbs on the rear of the chassis then pull the case cover towards you 9 Lift the case cover away from the chassis...

Page 167: ...ww gateway com Closing the case To close the Gateway 4 bay Small Form Factor case 1 Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the cas...

Page 168: ...162 Chapter 7 Adding or Replacing Components www gateway com 3 Slide the case cover toward the front of the chassis 4 If you removed a case cover shipping screw replace the screw...

Page 169: ...163 Gateway 4 bay Small Form Factor case www gateway com 5 If you removed the computer case from the base reinstall the base 6 Reconnect the cables and power cord...

Page 170: ...lace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To replace an existing CD DVD or diskette drive 1 Identify your computer case style For more information see...

Page 171: ...case www gateway com 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instruc...

Page 172: ...toward the front of the case then remove the drive 5 Set any jumpers on the new drive to match the old drive See the drive documentation for further instructions 6 Slide the new drive into the drive b...

Page 173: ...cumentation for further instructions 9 Close the case by following the instructions in Closing the case on page 161 Adding or replacing a 3 5 inch drive in the expansion bay Use these instructions to...

Page 174: ...ng Components www gateway com 3 Pull up on the three bezel release tabs 4 While pulling up on the three bezel release tabs see Step 3 pull the bezel forward and down until the bottom tabs unhook from...

Page 175: ...shield in a safe place in case you have to reinstall it 6 Configure the new drive by setting any jumpers on the new drive See the drive documentation for further instructions 7 Slide the release lever...

Page 176: ...cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side farthest from the power supply connection See the drive documentation for further instructions 10 Press in on the fo...

Page 177: ...lower bezel tabs into the slots on the bottom of the computer case 12 Swing the bezel up and towards the front of the case until the three upper bezel release tabs lock into place 13 Close the case by...

Page 178: ...er case style For more information see Identifying your computer case style on page 106 2 Open the case by following the instructions in Opening the case on page 158 3 Disconnect the drive cables noti...

Page 179: ...173 Gateway 4 bay Small Form Factor case www gateway com 4 Slide the release lever toward the front of the case...

Page 180: ...ng or Replacing Components www gateway com 5 Pivot the hard drive then lift the drive out of the drive bay 6 Set any jumpers on the new drive to match the old drive See the drive documentation for fur...

Page 181: ...175 Gateway 4 bay Small Form Factor case www gateway com 7 Insert the edge of the new hard drive into the drive bay then pivot the new drive into the bay...

Page 182: ...cables using your notes from Step 3 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side farthest from the power supply connecti...

Page 183: ...omputer case style For more information see Identifying your computer case style on page 106 2 Open the case by following the instructions in Opening the case on page 158 3 Disconnect any cables that...

Page 184: ...ing an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of t...

Page 185: ...the case by following the instructions in Closing the case on page 161 10 See the documentation that came with the card for any special software installation instructions Replacing the power supply T...

Page 186: ...180 Chapter 7 Adding or Replacing Components www gateway com 4 Remove the screws from the power supply The location of your screws may vary Power supply screws...

Page 187: ...the case then up 6 Install the new power supply into the case then replace the power supply screws 7 Reconnect the power supply cables using your notes from Step 3 See the power supply documentation f...

Page 188: ...106 2 Open the case by following the instructions in Opening the case on page 158 3 Remove all of the add in cards by following the instructions in Adding or replacing add in cards on page 177 4 Disc...

Page 189: ...ay 4 bay Small Form Factor case www gateway com 6 Slide the system board toward the front of the case then up and out of the case The system board standoffs slide out of the keyhole slots Standoff Key...

Page 190: ...ep 4 See the system board documentation for further instructions 9 Reinstall the add in cards by following the instructions in Adding or replacing add in cards on page 177 10 Close the case by followi...

Page 191: ...lacing memory When you upgrade your computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory The following illustration shows the l...

Page 192: ...r the Gateway Micro Tower and 4 bay Small Form Factor cases To add or replace DIMM memory 1 Identify your computer case style For more information see Identifying your computer case style on page 106...

Page 193: ...R If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 5 Align the notches on the new DIMM with the notches on the memory...

Page 194: ...eplacing the system battery If your computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery o...

Page 195: ...er under the battery and lift the battery up until it pops out of the socket 6 Make sure that the positive side of the battery is facing up then press the new battery into the socket until it snaps in...

Page 196: ...190 Chapter 7 Adding or Replacing Components www gateway com...

Page 197: ...Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Set the BIOS configuration ju...

Page 198: ...d hold the F1 key The main menu of the BIOS Setup utility opens Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect...

Page 199: ...F1 to get more help about options BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed System Bus Speed System Memory Speed Cache RA...

Page 200: ...he new version from a diskette To update the BIOS you need to perform the following tasks in sequence 1 Write down any custom BIOS settings 2 Create a bootable diskette 3 Create the BIOS update disket...

Page 201: ...on specific pins to clear passwords or recover the BIOS For more information on the location and use of the configuration jumper see BIOS configuration jumper settings on page 232 Warning Moving a ju...

Page 202: ...196 Chapter 8 Using the BIOS Setup Utility www gateway com...

Page 203: ...chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do...

Page 204: ...stored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are correctly grounded before opening your computer case For more information about pre...

Page 205: ...ved computer components before the problem started review the procedures you performed and make sure that you followed each instruction Make sure that your hard drive is not full If an error message a...

Page 206: ...and fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic...

Page 207: ...d or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 46 S...

Page 208: ...volume controls are turned up Make sure that the mute controls are turned off Make sure that the speaker cables are connected correctly and securely Some music CDs have copy protection software You ma...

Page 209: ...e must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD driv...

Page 210: ...o diskette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the...

Page 211: ...compatible The diskette drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer Open the computer case and make sure that the cables are con...

Page 212: ...ete unnecessary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 74 Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Rec...

Page 213: ...system disk or disk error error message Eject the diskette from the diskette drive then press ENTER The computer does not recognize an IDE drive Make sure that the IDE connectors are enabled in the B...

Page 214: ...e make sure that it is disabled Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a pro...

Page 215: ...ternet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more informatio...

Page 216: ...ot enough memory error message Close all programs then restart your computer Modem Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not th...

Page 217: ...ing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct To check the dialing properties in Windows 2000 1 Click Start Settings then clic...

Page 218: ...you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet Your ISP may be having technical difficulties Contact your ISP technical support for hel...

Page 219: ...hat the line connected to the modem is working and plugged into the appropriate jack on the modem Use the setup poster to make sure that the connections have been made correctly If the modem shares th...

Page 220: ...ens 4 Click the Diagnostic tab click the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics...

Page 221: ...ck Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems...

Page 222: ...card For more information see the adding or replacing add in cards section for your case in Adding or Replacing Components on page 103 Connect a monitor that you know works to your computer The color...

Page 223: ...s dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least...

Page 224: ...ector make sure that the surge protector is securely connected to an electrical outlet switched on and working correctly Make sure that the electrical outlet is working by plugging a working device su...

Page 225: ...nter you want to be the default printer then click Set as Default Printer To set a default printer in Windows 2000 1 Click Start Settings then click Printers 2 Right click on the name of the printer y...

Page 226: ...line to clear the check mark To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers 2 Right click the name of the printer you want to use I...

Page 227: ...nd from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up Make sure that mute controls are turned off If you are using external speakers see the s...

Page 228: ...Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The program publisher s Web site...

Page 229: ...rial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Supp...

Page 230: ...n many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site...

Page 231: ...ams including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning lib...

Page 232: ...226 Chapter 9 Troubleshooting support gateway com...

Page 233: ...ence Data This chapter covers information about your system board and its features Read this chapter to learn about system board Features Connectors and jumpers BIOS configuration jumper settings Spec...

Page 234: ...oard supports DDR DIMM system memory Intel Pentium 4 processor with 133 MHz 533 MT s front side bus Ultra ATA 66 100 drives Advanced Configuration and Power Management Interface ACPI v1 0b 4x Universa...

Page 235: ...229 Features www gateway com System board layout The following illustration shows the system board divided into two sections 1 2...

Page 236: ...a www gateway com Section 1 USB front panel connector USB v2 0 BIOS configuration jumper block Front panel harness connector Battery PCI expansion slots 3 Intrusion detection header Front panel audio...

Page 237: ...n connector 478 pin FC PGA2 Zero Insertion Force ZIF socket Rear case fan connector Auxiliary power connector CD In audio connector Audio line in jack blue PS 2 mouse port PS 2 keyboard port USB ports...

Page 238: ...er see Section 1 on page 230 Setting Jumper placement When used Normal For normal operation The BIOS uses current configuration information and passwords 1 2 position Configure For clearing passwords...

Page 239: ...AC 97 processing using the Analog Devices AD1981A codec 16 bit stereo full duplex operation at asynchronous hardware record playback samples rates Frequency response 20 Hz to 20 kHz 0 1 dB LAN Subsyst...

Page 240: ...d serial port Parallel bi directional EPP ECP port 10 100 Ethernet network jack RJ 45 PS 2 keyboard port PS 2 mouse port External monitor VGA port Microphone jack Headphone speakers Line out jack Audi...

Page 241: ...he latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentatio...

Page 242: ...appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere ratin...

Page 243: ...by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industr...

Page 244: ...the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the deal...

Page 245: ...s resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will prov...

Page 246: ...ated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation...

Page 247: ...of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size...

Page 248: ...touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground...

Page 249: ...slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Educatio...

Page 250: ...244 Appendix B Safety Regulatory and Legal Information www gateway com...

Page 251: ...umbscrew 9 14 slots 230 case styles identifying 3 106 CD cleaning 203 copying 60 creating data 49 creating music 55 drive 46 eject button 5 11 17 47 inserting 47 troubleshooting 201 CD drive eject but...

Page 252: ...s cleaning 203 Disk Cleanup 74 Disk Defragmenter 77 diskette creating startup 68 eject button 5 11 17 inserting 44 diskette drive 44 eject button 5 11 17 44 location 5 11 17 replacing 111 137 164 syst...

Page 253: ...s troubleshooting 213 files backing up 79 deleting 74 troubleshooting 206 finding HelpSpot topics 38 specifications 23 floppy disk See diskette fragmentation 77 G Gateway eSupport 23 41 42 model numbe...

Page 254: ...cards 118 147 177 battery 188 device drivers 95 drives 111 115 137 143 164 167 172 memory 185 power supply 121 151 179 programs 98 software 98 system board 126 154 182 Windows 100 Internet connection...

Page 255: ...jack 9 14 19 non technical support Accounting 223 Sales 223 Warranty 223 Norton Antivirus 70 O online help 36 40 opening BIOS Setup utility 192 computer case 107 130 158 P parallel port 8 13 19 system...

Page 256: ...rd 79 screen troubleshooting 216 searching in HelpSpot 38 security features Kensington cable lock 9 14 19 serial number 22 23 serial port 7 13 19 system board connector 231 setting up safety precautio...

Page 257: ...lephone support 222 223 Web site connection speed 209 turning off computer 5 11 17 33 turning on computer 5 11 17 32 34 tutoring fee based 224 U uninterruptible power supply UPS 31 91 updating BIOS 19...

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