13.3 Service Tickets
Tickets that are not resolved are generated again after 24 hours.
See the following sections for more information about service tickets:
l
"Service Ticket Priority" on page 409
l
"Recommended Actions" on page 409
l
"Working With Service Tickets" on page 409
Service Ticket Priority
The system assigns each service ticket a priority based on the criticality of the problem
that caused the system to generate the ticket. There are three priority levels:
Priority Level
Description
Low
A minor problem occurred and needs to be resolved, but
the operation and performance of the ETERNUS CS800 are
not significantly affected.
Middle
A serious problem occurred and needs to be resolved, but
it does not necessarily need to be fixed immediately. The
operation and performance of the ETERNUS CS800 may be
degraded.
High
A critical problem has occurred and needs to be resolved
immediately. The operation and performance of the ET
are degraded, and there is a risk of system failure or data
loss.
Recommended Actions
If appropriate, a service ticket includes recommended actions. The recommended actions
provide instructions for resolving the problem that caused the system to generate the
ticket.
Perform the recommended actions to try to resolve the problem before contacting Fujitsu
Technology Solutions customer support. If you are able to resolve the problem, you can
close the service ticket.
The recommended actions should be performed by a user who is familiar with
operating the ETERNUS CS800.
Working With Service Tickets
The
Service Tickets
page allows you to view and work with service tickets.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service Tickets
tab (see
"Service Tickets Page" on page 410
ETERNUS CS800
409
Summary of Contents for ETERNUS CS800 S6
Page 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Page 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Page 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Page 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...