13.3 Service Tickets
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the
system to generate the ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The
Ticket Details
section at the bottom of the page displays information about the
service ticket, including the time the ticket was opened and closed, the ticket status,
and detailed information about the problem (see
).
The time indicated in the service ticket may not match the ETERNUS CS800
system time.
Figure 286: Ticket Details
2. (Optional) Click
View Recommended Actions
to view instructions for resolving the
problem.
The recommended actions display in a new Web browser window (see
). Follow the instructions to resolve the problem. When you are
finished, click the close button
[x]
on the upper right corner of the window.
ETERNUS CS800
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Summary of Contents for ETERNUS CS800 S6
Page 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Page 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Page 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Page 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...