13.3 Service Tickets
Figure 287: Recommended Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for example,
troubleshooting steps you have taken or a record of calls made to Fujitsu Technology
Solutions customer support. The additional information is saved with the service ticket
and remains associated with the ticket even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click
Analysis
at the bottom of the page.
The
Ticket Analysis
section displays at the bottom of the page (see
).
Figure 288: Ticket Analysis
ETERNUS CS800
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Summary of Contents for ETERNUS CS800 S6
Page 1: ...English ETERNUS CS800 S6 User Guide V3 2 7 Edition April 2017 ...
Page 131: ...7 3 The Remote Management Console Figure 98 Remote Management Pages Map ETERNUS CS800 131 ...
Page 173: ...8 8 AIS Connect Figure 132 AISConnect Wizard Confirm ETERNUS CS800 173 ...
Page 449: ...16 2 Storage Subsystem Figure 313 Inserting the 3 5 inch HDD module ETERNUS CS800 449 ...
