Emerson Rosemount Oxymitter DR, Reference Manual

Page: 73 / 98

6 Return material
If factory repair of defective equipment is required, proceed as follows:
You must return equipment with complete identification in accordance with Rosemount ™
instructions or Rosemount will not accept it.
In no event will Rosemount be responsible for equipment returned without proper
authorization and identification.
Procedure
1. Secure a return authorization number from a Rosemount Sales Office or
representative.
2. Carefully pack defective unit in a sturdy box with sufficient shock absorbing material
to ensure that no additional damage will occur during shipping.
3. In a cover letter describe completely:
a. The symptoms from which it was determined that the equipment was faulty.
b. The environment in which the equipment has been operating (housing,
weather, vibration, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty or nonwarranty service is requested.
e. Complete shipping instructions for return of equipment.
f. Return authorization number.
4. Enclose a cover letter and purchase order and ship the defective equipment,
prepaid, to:
Emerson Automation Solutions
Rosemount
8200 Market Boulevard
Chanhassen, MN 55317
USA
Postrequisites
If you request warranty service, Rosemount will carefully inspect and test the defective
unit at the factory. If the unit failed due to conditions listed in the standard Rosemount
warranty, Rosemount will repair or replace the defective unit at its option and will return
an operating unit to the customer in accordance with shipping instructions furnished in
the cover letter.
For equipment no longer under warranty, Rosemount will repair the equipment at the
factory and return it as directed by the purchase order and shipping instructions.
Reference Manual Return material
00809-0100-4880 October 2019
Rosemount Oxymitter DR 73