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Develop ineo 4020, User Manual

The Develop ineo 4020 is a versatile office printer that delivers exceptional performance. To maximize your printing experience, make sure to download the free User Manual from manualshive.com for detailed instructions on setup, maintenance, and troubleshooting. Get the most out of your device with this comprehensive manual.

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User's Guide 

 

- 6 - 

Solving fax problems ............................................................................................................................ 339

 

Solving scanner problems .................................................................................................................... 348

 

Solving home screen applications problems ........................................................................................ 355

 

Embedded Web Server does not open ................................................................................................ 355

 

Contacting technical support ................................................................................................................ 357

 

20—Notices ............................................................................................................................................... 358

 

Copyright notice .................................................................................................................................... 358

 

Trademarks ........................................................................................................................................... 358

 

Software License Agreement................................................................................................................ 358

 

Noise emission levels ........................................................................................................................... 359

 

Temperature information ...................................................................................................................... 360

 

For EU member states only .................................................................................................................. 360

 

Product disposal ................................................................................................................................... 360

 

ENERGY STAR .................................................................................................................................... 361

 

Power consumption .............................................................................................................................. 362

 

Notice to users of the New Zealand telephone network ....................................................................... 363

 

Using this product in Switzerland.......................................................................................................... 364

 

Utilisation de ce produit en Suisse........................................................................................................ 364

 

Verwendung dieses Produkts in der Schweiz ...................................................................................... 364

 

Uso del prodotto in Svizzera ................................................................................................................. 364

 

 

Summary of Contents for ineo 4020

Page 1: ...User s Guide ineo 4020 ...

Page 2: ...button lights 17 Understanding the home screen 17 Using the touch screen buttons 19 4 Setting up and using the home screen applications 21 Finding the IP address of the computer 21 Finding the IP address of the printer 22 Accessing the Embedded Web Server 22 Customizing the home screen 22 Understanding the different applications 23 Activating the home screen applications 24 Exporting and importing...

Page 3: ...rinting 83 Printing forms and a document 83 Printing from a flash drive 84 Printing confidential and other held jobs 86 Printing information pages 89 Canceling a print job 89 9 Copying 91 Making copies 91 Copying photos 92 Copying on specialty media 93 Customizing copy settings 94 Placing information on copies 99 Canceling a copy job 100 Understanding the copy options 100 10 E mailing 105 Setting ...

Page 4: ...g to an FTP address 136 Scanning to a computer or flash drive 138 Understanding the scan options 141 13 Understanding the printer menus 144 Menus list 144 Paper menu 145 Reports Menu 158 Network Ports menu 159 Security menu 171 Settings menu 176 14 Saving the environment 238 Saving paper and toner 238 Saving energy 239 15 Securing the printer 243 Statement of Volatility 243 Erasing volatile memory...

Page 5: ...Configuring supply notifications from the Embedded Web Server 259 Restoring factory default settings 260 18 Clearing jams 261 Avoiding jams 261 Understanding jam messages and locations 262 x page jam open front door 20y xx 264 x page jam open rear door 20y xx 267 x page jam clear standard bin 20y xx 268 x page jam remove tray 1 to clear duplex 23y xx 269 x page jam open tray x 24y xx 270 x page ja...

Page 6: ...notice 358 Trademarks 358 Software License Agreement 358 Noise emission levels 359 Temperature information 360 For EU member states only 360 Product disposal 360 ENERGY STAR 361 Power consumption 362 Notice to users of the New Zealand telephone network 363 Using this product in Switzerland 364 Utilisation de ce produit en Suisse 364 Verwendung dieses Produkts in der Schweiz 364 Uso del prodotto in...

Page 7: ...ructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium ba...

Page 8: ...d to the printer then turn them off as well and unplug any cables going into the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn the printer off using the power switch and then unplug ...

Page 9: ...er cord supplied in the package If a power cord is not supplied use only the power cord and plug that are specified in the user documentation Failure to use this cord could result in a fire or electrical shock Use the power cord supplied in the package only with this printer NEVER use it for another product Failure to observe this precaution could result in a fire or electrical shock Use only a po...

Page 10: ...it may cause personal injury Certain areas inside the printer may become very hot and cause burns When checking the inside of the printer for malfunctions such as media jams do not touch the locations around the fusing unit etc labeled Caution HOT Do not obstruct the printer s ventilation grilles Heat could accumulate inside the printer resulting in a fire or malfunction Do not use flammable spray...

Page 11: ...ference Guide The guides are available on the Drivers and Documentation CD Instructions for Connecting the printer to an Ethernet network Troubleshooting printer connection problems Networking Guide Insert the Drivers and Documentation CD and then click Documentation on the CD menu On the left navigation pane click User s Guide and other publications and then click Networking Guide The latest supp...

Page 12: ...ble electrical outlet Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe...

Page 13: ...al furniture for stability You must use either a printer stand or printer base if you are using a high capacity tray and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture You can configure your printer by adding an optional 250 or 550 sheet tray For instructions on installing the optional tray se...

Page 14: ... feeder 9 Paper stop 10 Standard bin Understanding the basic functions of the scanner Make quick copies or set the printer to perform specific copy jobs Send a fax using the printer control panel Send a fax to multiple fax destinations at the same time Scan documents and send them to your computer an e mail address or an FTP destination Scan documents and send them to another printer PDF through a...

Page 15: ...aceup short edge first Load up to 50 sheets of plain paper into the ADF tray Scan size from 74 217 mm 2 9 8 5 inches wide to 105 356 mm 4 1 14 inches long Scan media weights from 52 to 120 g m 2 14 32 lb Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass Using the scanner glass When u...

Page 16: ...efault settings of a function such as copying faxing or scanning 5 Keypad Enter numbers letters or symbols 6 Sleep button Enable Sleep mode or Hibernate mode Do one of the following to wake the printer from Sleep mode Press Sleep button Send a print job from the computer Perform a power on reset with the main power switch Receive a fax 7 Stop or Cancel button Stop all printer activity 8 Submit but...

Page 17: ...corresponding printer status Sleep button light Printer status Off The printer is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is in Hibernate mode Understanding the home screen When the printer is turned on th...

Page 18: ...inter is in ready state 6 Status message bar Show the current printer status such as Ready or Busy Show printer supply conditions such as Imaging unit low or Cartridge Low Show intervention messages and the instructions on how to clear them 7 Status Supplies Show a printer warning or error message whenever the printer requires intervention to continue processing View more information on the printe...

Page 19: ...dicator light blinks Warning If an error condition occurs then this icon appears Printer IP address Example 123 123 123 123 The IP address of your printer is located at the top left corner of the home screen and appears as four sets of numbers separated by periods You can use the IP address when accessing the Embedded Web Server to view and remotely configure printer settings even when you are not...

Page 20: ...n arrow Scroll down 4 Accept button Save a setting 5 Cancel button Cancel an action or a selection Return to the previous screen Other touch screen buttons Touch To Return to the home screen Open a context sensitive Help dialog on the printer control panel Scroll to the left Scroll to the right ...

Page 21: ...charm type run and then navigate to Apps list Run type cmd OK In Windows 7 or earlier a Click or click Start and then click Run b In the Start Search or Run dialog type cmd c Press Enter or click OK 2 Type ipconfig and then press Enter Note Type ipconfig all to see additional useful information 3 Look for IP Address The IP address appears as four sets of numbers separated by periods such as 123 12...

Page 22: ...nter IP address From the printer control panel home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the printer IP address in the address field 3 Press Enter Note If you...

Page 23: ...formation see Faxing Forms and Favorites Quickly find and print frequently used online forms directly from the printer home screen For more information see Setting up Forms and Favorites MyShortcut Create shortcuts directly on the printer home screen For more information see Using MyShortcut Scan to E mail Scan a document and then send it to an e mail address For more information see E mailing Sca...

Page 24: ...nter IP address in the address field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings Apps Apps Management Forms and Favorites 3 Click Add and then customize the settings Notes See the mouse over help beside each field for a description of the setting To make sure the location se...

Page 25: ... number of copies that should automatically print when the application is used Default contrast setting Specify a setting to increase or decrease the level of contrast when a copy of the scanned card is printed Select Best for Content if you want the printer to adjust the contrast automatically Default scale setting Set the size of the scanned card when printed The default setting is 100 full size...

Page 26: ...twork icon appears only when one or more destinations are defined 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings Apps Apps Management Scan to Network 3 Specify the destinations and then customize the...

Page 27: ... settings 4 Click Submit To use the application click Remote Operator Panel Launch VNC Applet Exporting and importing a configuration You can export configuration settings into a text file and then import the file to apply the settings to other printers 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer home screen The IP ...

Page 28: ...nd then click Apply 3 To export or import a configuration for multiple applications do the following a Click Settings Import Export b Do either of the following To export a configuration file click Export Embedded Solutions Settings File and then follow the instructions on the computer screen to save the configuration file To import a configuration file do the following a Click Import Embedded Sol...

Page 29: ...ditional Chinese Font Card UK P05 Upgrade Kit Simplified Chinese Font Card UK P04 Upgrade Kit Korean Font Card UK P07 Upgrade Kit Japanese Font Card Firmware cards UK P10 Upgrade Kit Forms and Bar Code UK P11 Upgrade Kit IPSD eMMC Card HD P05 Hard Disk Internal Solutions Ports ISP EK P02 Parallel 1284 B Interface NC P02 Network Interface Card Marknet 8350 Wireless EK P03 RS 232C Serial Interface C...

Page 30: ...he green handle 3 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors ...

Page 31: ...lug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connec...

Page 32: ...ory card straight into the connector and then push the card toward the controller board wall until it clicks into place 5 Close the controller board shield and then the controller board access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updati...

Page 33: ...and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board 2 Unpack the optional card Warning Potential Damage Av...

Page 34: ...n the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port ISP Note This task requires a flathead screwdriver ...

Page 35: ...ard electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors 1 Open the controller board access door 2 Lightly press the stop on the left side of the controller board access door and then slide the access door to remove 3 Unpack the ISP kit Note Make sure to remove and discard the sm...

Page 36: ...ew to attach the ISP to the bracket 3 ISP exterior cover 4 Screws to attach the ISP metal bracket to the printer cage 5 Plastic bracket 6 Long ISP cable 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place ...

Page 37: ...User s Guide 37 5 Slide and push the ISP solution into the plastic bracket 6 Secure the ISP solution to the plastic bracket using the long screw ...

Page 38: ...User s Guide 38 7 Tighten the two screws on the end of the ISP solution 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP ...

Page 39: ...User s Guide 39 9 Slightly close the ISP exterior cover up to 65 degrees and then slide the cover to attach 10 Run the ISP cable through the controller board shield ...

Page 40: ...lue plug of the ISP solution interface cable into the blue receptacle on the controller board Note If you have installed a printer hard disk then you need to remove it For more information see Removing a printer hard disk To reinstall the printer hard disk see Installing a printer hard disk ...

Page 41: ...unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or con...

Page 42: ...de 42 a Using a flathead screwdriver loosen the screws b Insert the plug of the printer hard disk interface cable into the receptacle of the controller board Note The plug and the receptacle are color coded blue ...

Page 43: ...ay need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver Removing a printer hard disk Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components ...

Page 44: ...unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out 4 Hold the printer hard disk by the edges and then remove it from the printer 5 Close the controller board shield and then close the access door Installing hardware options Order of installation CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requir...

Page 45: ...on installing a printer stand optional 250 or 550 sheet tray or spacer see the setup sheet that came with the option Installing optional trays CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime af...

Page 46: ...Pull out the tray from the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the printer with the tray and then slowly lower the printer into place Note Optional trays lock together when stacked ...

Page 47: ...ctrical outlet and then turn on the printer Notes When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver ...

Page 48: ...uble click the CD icon on the desktop the Drivers folder and the Mac folder Mac OS X v10 3 v10 4 double click MF402 1_332 1_103104 pkg Mac OS X v10 5 in the english other folder double click MF402 1_332 1_105 pkg Mac OS X v10 6 v10 7 v10 8 in the english other folder double click MF402 1_332 1_106 pkg 3 The installer for the printer driver starts up Note For OS X 10 6 10 7 10 8 the driver folder v...

Page 49: ...arlier a Click or click Start and then click Run b In the Start Search or Run dialog type control printers c Press Enter or click OK 2 Select the printer 3 Right click the printer and then select Printer properties 4 Click the Configure tab 5 Do either of the following Click Acquire Device Information Under Device Option manually add any installed hardware options 6 Click Apply For Macintosh users...

Page 50: ...lephone during a lightning storm Connect the printer to the computer using a USB cable or to the network using an Ethernet cable Make sure to match the following The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable with the Ethernet port Use the To 1 Printer power cord socket Connect the printer to a properly grounded electrical outlet 2 Power switch Turn t...

Page 51: ...et that came with the adapter A Service Set Identifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA and WPA2 are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automa...

Page 52: ...r 3 Install the printer driver on the computer a Insert the Drivers and Documentation CD in the CD drive of your Macintosh b Double click the CD icon on the desktop the Drivers folder and the Mac folder Mac OS X v10 3 v10 4 double click MF402 1_332 1_103104 pkg Mac OS X v10 5 in the english other folder double click MF402 1_332 1_105 pkg Mac OS X v10 6 v10 7 v10 8 in the english other folder doubl...

Page 53: ...feature is supported only in Mac OS X version 10 3 10 4 10 5 1 From the Apple menu navigate to System Preferences Print Fax 2 Click and then navigate to AppleTalk select your printer Add For Linux users Adding the Printer Using Printer configuration 1 Connect the machine to a computer or the network 2 Insert the Drivers and Documentation CD in the CD DVD drive of your computer 3 From the System me...

Page 54: ...er is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter Make sure your access point wireless router is turned on and is working properly Make sure you have the following information before setting up the printer on a wireless network SSID The SSID is also referred to as the network name Wireless Mode or Network...

Page 55: ...k name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support person To find the WPA WPA2 preshared key or passphrase for the wireless network see the documentation that came with the access point see the Embedded Web Server associated with the access point or consult your system support per...

Page 56: ...nd working properly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration method 1 From the printer control panel navigate to Network Ports Network x Network x Setup Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the printer display Using the Personal Identification Number PIN method 1 Fr...

Page 57: ...and then turn the printer back on 6 To verify if your printer is connected to the network print a network setup page Then in the Network Card x section see if the status is Connected Changing port settings after installing a new network Internal Solutions Port When a new Internal Solutions Port ISP is installed in the printer the printer configurations on computers that access the printer must be ...

Page 58: ...ate to Apps list Run type control printers OK In Windows 7 or earlier a Click or click Start and then click Run b In the Start Search or Run dialog type control printers c Press Enter or click OK 3 Select the printer that has changed Note If there is more than one copy of the printer then update all of them with the new IP address 4 Right click the printer and then select Printer properties or Pro...

Page 59: ...nd then navigate to AppleTalk select the printer Add Verifying printer setup When all hardware and software options are installed and the printer is turned on verify that the printer is set up correctly by printing the following Menu settings page Use this page to verify that all printer options are installed correctly If an option you installed is not listed then it is not installed correctly Rem...

Page 60: ...n that aids network printing configuration 1 From the home screen navigate to Reports Network Setup Page 2 Check the first section of the network setup page and confirm that the status is Connected If the status is Not Connected then the LAN drop may not be active or the network cable may be malfunctioning Consult a system support person for a solution and then print another network setup page ...

Page 61: ...hat are not preset in the printer menus Notes The smallest supported Universal size is 76 2 x 127 mm 3 x 5 inches The largest supported Universal size is 215 9 x 355 6 mm 8 5 x 14 inches 1 From the home screen navigate to Paper Menu Universal Setup Units of Measure select the unit of measure 2 Touch Portrait Width or Portrait Height 3 Select the width or height and then touch Loading trays CAUTION...

Page 62: ...User s Guide 62 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading ...

Page 63: ...n loading legal size paper the length guide extends beyond the base leaving the paper exposed to dust To protect the paper from dust you can purchase a dust cover separately For more information contact technical support If you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width an...

Page 64: ...User s Guide 64 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack ...

Page 65: ...p edge toward the front of the tray Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward the front of the tray Make sure the paper is below the maximum paper fill indicator located on the side of the width guide 6 Insert the tray ...

Page 66: ...d type to avoid paper jams and print quality problems Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media such as card stock transparencies paper labels and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder a Pull the multipurpose feeder extender ...

Page 67: ...nd open 2 Squeeze the tab on the left width guide and then move the guides for the paper you are loading 3 Prepare the paper or specialty media for loading Flex sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 68: ...he transparencies Be careful not to scratch them Flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Notes Do not force paper or specialty media into the multipurpose feeder Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides Overfilling may c...

Page 69: ...he top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in Note When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place ...

Page 70: ... coated linings or self stick adhesives These envelopes may severely damage the printer 5 From the printer control panel set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays When one linked tray becomes empty paper feeds from the next linked tray We recommend giving all custom paper such as letterhea...

Page 71: ...type Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field...

Page 72: ...pes 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 4 Click Submit Using the printer control panel 1 From the home screen navigate to Paper Menu Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Touc...

Page 73: ... you want to configure then select a paper or specialty media type and then click Submit Using the printer control panel 1 From the home screen navigate to Paper Menu Custom Types 2 Select a custom name you want to configure and then touch ...

Page 74: ...185 C 365 F without melting discoloring offsetting or releasing hazardous emissions Note If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu then transparencies can be printed at a temperature up to 195 C 383 F Avoid getting fingerprints on the transparencies to prevent print quality problems Before loading transparencies flex fan and straighte...

Page 75: ...ifically for laser printers Check with the manufacturer or vendor to verify that The labels can withstand temperatures up to 230 C 446 F without sealing excessive curling wrinkling or releasing hazardous emissions Label adhesives face sheet printable stock and topcoats can withstand up to 25 psi 172 kPa pressure without delaminating oozing around the edges or releasing hazardous fumes Do not use l...

Page 76: ...nter Use grain short card stock when possible Paper guidelines Selecting the correct paper or specialty media reduces printing problems For the best print quality try a sample of the paper or specialty media before buying large quantities Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics when evaluating new paper stock Wei...

Page 77: ...o the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 90 g m 2 16 24 lb bond paper grain long paper is recommended Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting...

Page 78: ...engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 190 C 374 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirem...

Page 79: ...er size and dimension Standard 250 sheet tray Optional 250 or 550 sheet tray Multipurpose feeder ADF Scanner glass Duplex mode Business card X X X X X 3 x 5 in X X X X 4 x 6 in X X X X A4 210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in X A6 105 x 148 mm 4 13 x 5 83 in X X JIS B5 182 x 257 mm 7 17 x 10 1 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executiv...

Page 80: ... 9 x 330 mm 8 5 x 13 in X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X Universal 76 2 x 127 mm to 215 9 x 355 6 mm 3 x 5 in to 8 5 x 14 in 7 3 4 Envelope Monarch 98 4 x 190 5 mm 3 875 x 7 5 in X X X X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 in X X X X X 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in X X X X X DL Envelope 110 x 220 mm 4 33 x 8 66 in X X X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X X...

Page 81: ...en 139 7 mm 5 5 in and 215 9 mm 8 5 in the Universal length must be between 210 mm 8 27 in and 355 6 mm 14 in Supported paper types and weights The standard tray supports 60 120 g m 2 16 32 lb paper weights The optional tray supports 60 120 g m 2 16 32 lb paper weights The multipurpose feeder supports 60 163 g m 2 16 43 lb paper weights Paper type 250 or 550 sheet tray Multipurpose feeder Duplex m...

Page 82: ...X Custom Type x 1 Transparencies are supported only in 250 sheet tray 2 One sided paper labels designed for laser printers are supported for occasional use We recommend printing only up to 20 pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 3 Use envelopes that lie flat when individually placed on a table facedown ...

Page 83: ...ng a document 1 From the Paper menu on the printer control panel set the paper type and size to match the paper loaded 2 Send the print job For Windows users a With a document open click File Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK Print Note For details on the Printing Preferences settings refer to the Help for the Driver For Macintosh u...

Page 84: ...four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Print Settings Quality Menu Toner Darkness 3 Adjust the setting and then click Submit Using the printer control panel 1 From the home screen navigate to Settings Print Settings Quality Menu Toner Darkness 2 Adjust the setting ...

Page 85: ...ocessing other print jobs then Busy appears on the printer display After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not touch the USB cable any wireless network adapter any connector the memory device or the printer in the areas shown while actively printing reading or writing from the memory device Los...

Page 86: ... must support the full speed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Recommended flash drives File type Lexar JumpDrive FireFly 512MB and 1GB SanDisk Cruzer Micro 512MB and 1GB Sony Micro Vault Classic 512MB and 1GB Documents ...

Page 87: ... for printing at a later time Note The print jobs are held until deleted from the Held Jobs menu Notes Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel All print jobs that can be initiated...

Page 88: ... the PIN Print For other print jobs navigate to Held Jobs select your user name select the print job specify the number of copies Print Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer hom...

Page 89: ...int job from the printer control panel 1 From the home screen touch Cancel Jobs or press on the keypad 2 Touch the job you want to cancel and then touch 3 Press on the keypad to return to the home screen Canceling a print job from the computer For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Apps list Run type control printers OK In Wind...

Page 90: ...u navigate to either of the following For Mac OS X v10 3 v10 4 v10 5 v10 6 System Preferences Print Fax select a printer Open Print Queue For Mac OS X v10 7 v10 8 System Preferences Print Scan select a printer Open Print Queue 2 From the printer window select the print job you want to cancel and then click Delete ...

Page 91: ...aceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides Note To ...

Page 92: ...ng the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner 2 From the home screen navigate to Copy specify the copy settings Copy It If you have more pages to scan then place the next document on the scanner glass and then touch Scan the next page 3 Touch Finish the Job Copying photos 1 Place a photo facedown on the scanner glass in the upper left corn...

Page 93: ... transparencies then navigate to Multipurpose Feeder select the size of the transparencies Transparency 4 Load transparencies into the multipurpose feeder and then touch Copy It Copying on letterhead 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as m...

Page 94: ...tomatically Making copies using paper from a selected tray 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly...

Page 95: ...not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to Copy Copy from Mixed Sizes Copy to Letter Copy It The sc...

Page 96: ... document into the ADF tray then adjust the paper guides 3 From the home screen touch Copy 4 From the Scale area touch or to enlarge or reduce your copies Notes The factory default setting for Scale is Auto If you leave Scale set to Auto then the content of your original document will be scaled to fit the size of the paper onto which you are copying Touching Copy to or Copy from after setting Scal...

Page 97: ... a magazine Press The original document was printed using a printing press Black White Laser The original document was printed using a mono laser printer Photo Film The original document is a photo from a film Newspaper The original document is from a newspaper Other The original document was printed using an alternate or unknown printer 7 Touch Copy It Collating copies If you print multiple copie...

Page 98: ...mes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to Copy Separator Sheets Note Set Collate to 1 2 3 1 2 3 to place separator sheets between copies If Collate is set to 1 1 1 2 2 2 then the separator sheets are added to the end of the copy job For more information see Collating copies 4 Select one...

Page 99: ...available Placing information on copies Placing a header or footer on pages 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper i...

Page 100: ...re Urgent Confidential Copy Custom and Draft 4 Touch Copy It Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document touch Cancel Job on the printer control panel Canceling a copy job while copying pages using the scanner glass From the home screen touch Cancel Job Canceling appears on the display When the job is canceled the Co...

Page 101: ...is not in one of the trays then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder Scale This option lets you scale the document from 25 to 400 of the original document size You can also set automatic scaling When copying to a different paper size such as from legal size to letter size paper set the Copy from and Copy to paper sizes automatically to scale the...

Page 102: ...printed using an inkjet printer Magazine The original document is from a magazine Newspaper The original document is from a newspaper Other The original document was printed using an alternate or unknown printer Photo Film The original document is a photo from film Press The original document was printed using a printing press Advanced Duplex This option lets you specify the document orientation w...

Page 103: ... place a blank sheet of paper between copies prints pages print jobs or copy jobs The separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper your copies are printed on Header Footer This option lets you insert a header or footer and specify its location on a page Select one of the following Bates number Custom text Date Time Page number Pa...

Page 104: ... the pages in order You can choose between one sided and two sided Note This option appears only when a printer hard disk is installed Custom Job This option lets you combine multiple scan jobs into a single job and appears only when a working printer hard disk is installed Fix Scan Skew This option lets you straighten scanned images that are slightly skewed when received from the ADF tray ...

Page 105: ...he printer You can type the e mail address use a shortcut number or use the address book Setting up the printer to e mail Setting up the e mail function 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are usin...

Page 106: ... a comma 5 Adjust the scan settings if necessary 6 Enter a shortcut number and then click Add If you enter a number that is already in use then you are prompted to select another number Creating an e mail shortcut using the printer control panel 1 From the home screen navigate to E mail Recipient s type the recipient s e mail address Note To create a group of recipients touch and then type the nex...

Page 107: ...to the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides Note To avoid a cropped image make sure that the size of the original document and the copy paper size are the same 3 From the home screen navigate to E mail Recipient s 4 Type the e mail address or ...

Page 108: ...f you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to E mail Recipient s type the name of the recipient 4 Touch the name of the recipient To search for additional recipients touch New Search and then type the name of the next recipient 5 Touch E mail It Customizing e mail settings Adding e mail subject and message information 1 Load an origi...

Page 109: ...obe at www adobe com Secure PDF Use this to create an encrypted PDF file that protects the file contents from unauthorized access TIFF Use this to create multiple files or a single file If Multi page TIFF is turned off in the Settings menu of the Embedded Web Server then TIFF saves one page in each file The file size is usually larger than an equivalent JPEG JPEG Use this to create and attach a se...

Page 110: ... automatically assigns the next available shortcut number Original Size This option lets you set the paper size of the documents you are going to e mail When Original Size is set to Mixed Sizes you can scan an original document that contains mixed paper sizes letter and legal size pages Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original do...

Page 111: ...bar charts and animations Photo The original document is mostly a photo or an image Text The content of the original document is mostly text or line art Text Photo The original document is a mixture of text graphics and photos Select from the following content sources Black White Laser The original document was printed using a mono laser printer Color Laser The original document was printed using ...

Page 112: ...ppears only when a working printer hard disk is installed Transmission Log This option lets you print the transmission log or transmission error log Edge Erase This option lets you remove smudges or any mark around the edges of a document You can remove an equal area around all four sides of the paper or you can pick a particular edge Edge Erase also removes whatever is within the area selected le...

Page 113: ...D Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm Note The following connection methods are applicable only in select countries or regions During the initial printer setup clear the Fax funtion and any other function you plan to set up later and then...

Page 114: ...l panel for fax setup When the printer is turned on for the first time a series of start up screens appear If the printer has fax capabilities then the Fax Name and Fax Number screens appear 1 When the Fax Name screen appears do the following a Enter the name to be printed on all outgoing faxes b Enter the fax name and then touch Submit 2 When the Fax Number screen appears enter the fax number and...

Page 115: ...th the printer to the port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any number of rings that you want Setup 2 Printer is sharing the line ...

Page 116: ...other end of the telephone cable to an active analog wall jack 3 Connect the answering machine to the port of the printer Connected to different wall jacks To connect 1 Connect one end of the telephone cable that came with the printer to the port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack ...

Page 117: ... telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically Setup 3 Printer is sharing the line with a telephone subscribed to voice mail service To connect 1 Connect one end of the telephone cable that came with the printer to the port of the printer 2 Connect the other ...

Page 118: ... and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel This way you can use the same line for analog voice calls including faxes and digital Internet access To minimize interference between the two channels and ensure a quality connection you need to install a DSL filter for the analog devices fax machine telephone answering mac...

Page 119: ...t came with the printer to the port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter Note The port labeled Phone Line 2 or Fax Port is not always active VoIP providers may charge additional cost for activation of the second phone port 3 Connect the telephone to the port of the printer Tips for this setup To make sure that the ph...

Page 120: ...o the port labeled Phone Line 1 or Phone Port on the cable modem Note The port labeled Phone Line 2 or Fax Port is not always active VoIP providers may charge additional cost for activation of the second phone port 3 Connect your analog telephone phone to the port of the printer Notes To make sure that the telephone port on the cable modem is active plug an analog telephone into the telephone port...

Page 121: ...or regions with different telephone wall jacks and plugs Some countries or regions may have different types of telephone wall jack connectors than those that came with the printer The standard wall jack adopted by most countries or regions is RJ 11 Your printer comes with the RJ 11 jack and a telephone cable with the RJ 11 plug If the wall jack or equipment in your facility is not compatible with ...

Page 122: ...nter to the port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the telephone adapter Notes The port of the printer may have an adapter plug for use with the adapt...

Page 123: ...s 1 Connect one end of the telephone cable that came the printer to the port of the printer 2 Connect the other end of the telephone cable to the RJ 11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Note Do not remove the adapter plug from the port of the printer if you are connect...

Page 124: ...you want for the printer to answer Note The factory default setting for distinctive rings is On This sets the printer to answer single double and triple ring patterns a From the home screen navigate to Settings Fax Settings Analog Fax Setup Answer On b Select the pattern setting you want to change and then touch Setting the outgoing fax name and number 1 Open a Web browser and then type the printe...

Page 125: ...automatically adjust for daylight saving time 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Security Set Date and T...

Page 126: ...printer which sends the job as a fax The fax option works as a normal fax machine but is controlled through the printer driver instead of the printer control panel 1 With a document open click File Print 2 Select the printer and then navigate to Properties Fax tab Enable fax 3 Enter the recipient fax number or numbers in the Fax number s field Note Fax numbers can be entered manually or by using t...

Page 127: ... and then enter the shortcut number using the keypad 4 Touch Fax It Sending a fax using the address book The address book feature lets you search for bookmarks and network directory servers Note If the address book feature is not enabled then contact your system support person 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load p...

Page 128: ...ted and then touch 5 Touch Fax It Note The document is scanned and then faxed at the scheduled time Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen T...

Page 129: ... or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen touch Fax and then enter ...

Page 130: ...faxes 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Fax Settings Analog Fax Setup Block No Name Fax Notes ...

Page 131: ...released manually or at a scheduled day or time 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Fax Settings...

Page 132: ... setting selected in the Forward to menu 6 Click Submit Understanding the fax options Content This option lets you specify the content type and source of the original document Select from the following content types Graphics The original document is mostly business type graphics such as pie charts bar charts and animations Photo The original document is mostly a photo or an image Text The content ...

Page 133: ...ge Setup This option lets you change the following settings Sides Duplex This specifies if the original document is printed on one side or on both sides of the page duplex This also identifies what needs to be scanned for inclusion in the fax Orientation This specifies the orientation of the original document and then changes the Sides Duplex and Binding settings to match the orientation Binding T...

Page 134: ... you remove smudges or any mark around the edges of a document You can remove an equal area around all four sides of the paper or you can pick a particular edge Edge Erase also removes whatever is within the area selected leaving nothing on that portion of the scan Transmission Log This option lets you print the transmission log or transmission error log Fix Scan Skew This option lets you straight...

Page 135: ...for you to receive Scan to PC images You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to the printer Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person After the destinations shared network folders have been established on the ne...

Page 136: ...nother PostScript printer for example a color document can be scanned and then sent to a color printer Creating shortcuts Instead of entering the entire FTP site address on the printer control panel each time you want to send a document to an FTP server you can create a permanent FTP destination and assign a shortcut number There are two methods for creating shortcut numbers using the Embedded Web...

Page 137: ... address You can use the printer to send scanned documents to an FTP address in a number of ways You can type the FTP address use a shortcut number or use the address book You can also use the Multi Send Scan to Network or MyShortcut application from the printer home screen For more information see the Activating the home screen applications section of the User s Guide Scanning to an FTP address u...

Page 138: ... printer control panel press on the keypad and then enter the FTP shortcut number 4 Touch Scan It Scanning to a computer or flash drive Automatic Document Feeder ADF Scanner glass Use the ADF for multiple page documents Use the scanner glass for single pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings The scanner lets you scan documen...

Page 139: ...s a shortcut number You can use this shortcut number when you are ready to scan your documents 7 Review the instructions on the Scan Profile screen a Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these item...

Page 140: ...Click Next Close 5 From the printers folder right click the printer and then click Scan Properties or Properties to configure the scan settings 6 From the printer control panel touch Scan to Computer Options 7 Select from the following options Scan Scan and save the document directly to a selected location on the computer Scan for Print Scan and automatically print the document Scan for E mail Att...

Page 141: ...fter 30 seconds of inactivity 5 Adjust the scan settings and then touch Scan It Understanding the scan options FTP Address This option lets you enter the IP address for the FTP destination Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 File Name This option lets you type a file name for the scan image Save As Shortcut This option lets you save the c...

Page 142: ...ocument XPS Use to create a single XPS file with multiple pages Content This option lets you set the original document type and source Select from the following content types Graphics The original document is mostly business type graphics such as pie charts bar charts and animations Photo The original document is mostly a photo or an image Text The content of the original document is mostly text o...

Page 143: ...scanning is paused and a preview image appears Note This option appears only when a formatted working printer hard disk is installed Edge Erase This option lets you remove smudges or any mark around the edges of a document You can remove an equal area around all four sides of the paper or you can pick a particular edge Edge Erase also removes whatever is within the area selected leaving nothing on...

Page 144: ...hortcuts Profiles List Print Fonts Print Directory Asset Report Event Log Summary Active NIC Standard Network 2 Standard USB SMTP Setup Miscellaneous Security Setting Confidential Print Disk Wiping Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu Print Settings Manage Shortcuts Fax Shortcuts E mail Shortcuts FTP Shortcut...

Page 145: ...rays are automatically linked When one tray is empty the print job continues using the linked tray Paper Size Type menu Use To Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the size of the paper loaded in each tray Notes A4 is the factory default setting If the same size and type of paper are loaded in two trays and the tray settings for paper s...

Page 146: ...d name will appear instead of Custom Type x Use this menu to configure automatic tray linking MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the paper loaded in the multipurpose feeder Notes A4 is the factory default setting From the Paper menu...

Page 147: ... x Specify the type of the paper loaded in the multipurpose feeder Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Cassette in order for MP Feeder Type to appear as a menu item Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Specify the size of the paper being manually loaded Note A4 is the factory default se...

Page 148: ...Configure MP to Manual in order for Manual Paper Type to appear as a menu item Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded Note DL Envelope is the factory default setting Manual Envelope Type Envelope Rough Envelope Custom Type x Specify the type of the envelope being manually l...

Page 149: ... feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Substitute Size menu Use To Substitute Size Off Statement A5 Letter A4 All Listed Substitute a specified paper size if the requested paper size is not available Notes All Listed is the factory default setting All available substitutions are allowed Off indicates that no size substitutions a...

Page 150: ...ed Note Normal is the factory default setting Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded Note Normal is the factory default setting Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded Note Normal is the factory default setting Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded N...

Page 151: ...paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Rough Cotton Texture Rough Specify the relative texture of the cotton paper loaded Custom x ...

Page 152: ...transparencies loaded Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond pape...

Page 153: ...tting Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded Note Normal is the factory default setting Light Weight Light Specify that the relative weight of the paper loaded is light Heavy Weight Heavy Specify the relative weight of the paper loaded is heavy Rough Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded N...

Page 154: ...rinting for all print jobs that specify Colored as the paper type Light Loading Duplex Off Determine and set two sided printing for all print jobs that specify Light as the paper type Heavy Loading Duplex Off Determine and set two sided printing for all print jobs that specify Heavy as the paper type Custom x Loading Duplex Off Determine and set two sided printing for all print jobs that specify C...

Page 155: ...actory default setting for Custom Type x The custom media type must be supported in the selected tray or feeder in order to print from that source Recycled Paper Card Stock Transparency Rough Cotton Labels Envelope Specify a paper type when the Recycled setting is selected in other menus Notes Paper is the factory default setting The Recycled paper type must be supported in the selected tray or fe...

Page 156: ...ntation Notes The custom scan size name replaces Custom Scan Size x in the printer menus ADF Media Type is the factory default setting for custom scan sizes 3 4 5 and 6 210 millimeters is the factory default setting for Width 297 millimeters is the factory default setting for Height Portrait is the factory default setting for Orientation Off is the factory default setting for 2 scans per side ...

Page 157: ... You can increase the width in 1 mm increments Portrait Height 3 14 17 inches 76 360 mm Set the portrait height Notes If the height exceeds the maximum then the printer uses the maximum height allowed You can increase the height in 0 01 inch increments 356 mm is the factory default setting You can increase the height in 1 mm increments Feed Direction Short Edge Long Edge Specify the feed direction...

Page 158: ...s the TCP IP address information Note This menu item appears only in network printers or printers connected to print servers and when there is more than one network option installed Shortcut List Print a report containing information about configured shortcuts Fax Job Log Print a report containing information about the last 200 completed faxes Notes This menu item appears only when Enable Job Log ...

Page 159: ...rd or printer hard disk Notes Job Buffer Size must be set to 100 Make sure the optional flash memory or printer hard disk is working and installed correctly Asset Report Print a report containing asset information including the printer serial number and model name The report contains text and UPC bar codes that can be scanned into an asset database Network Ports menu Active NIC menu Use To Active ...

Page 160: ...age specified in the Setup menu NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Network Buffer Aut...

Page 161: ...Setup Reports Network Card TCP IP IPv6 Wireless AppleTalk Display and set the printer network settings Note The Wireless menu appears only when the printer is connected to a wireless network Reports menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Reports Network Ports Network x Network x Setup Reports Use To Print Setup Page Print a...

Page 162: ...ctory default setting A setting value of 0 disables the timeout If a value of 1 9 is selected then the setting is saved as 10 TCP IP menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup TCP IP Network Ports Network x Network x Setup TCP IP Note This menu is available only in network printers or printers attached to print servers Use To S...

Page 163: ...on Networking setting Note Yes is the factory default setting Enable FTP TFTP Yes No Enable the built in FTP server which lets you send files to the printer using File Transfer Protocol Note Yes is the factory default setting Enable HTTP Server Yes No Enable the built in Web server Embedded Web Server When enabled the printer can be monitored and managed remotely using a Web browser Note Yes is th...

Page 164: ...rk Ports Network x Network x Setup IPv6 Note This menu is available only in network printers or printers that are attached to print servers Use To Enable IPv6 On Off Enable IPv6 in the printer Note On is the factory default setting Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is t...

Page 165: ...twork when a PIN on the printer is entered into the wireless settings of the access point Enable Disable WPS Auto detection Enable Disable Automatically detect the connection method that an access point with WPS uses Start Push Button Method or Start PIN Method Note Disable is the factory default setting Network Mode BSS Type Infrastructure Ad hoc Specify the network mode Notes Infrastructure is t...

Page 166: ...disable AppleTalk support Note Yes is the factory default setting View Name Show the assigned AppleTalk name Note The name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The address can be changed only from the Embedded Web Server Set Zone list of zones available on the network Provide a list of AppleTalk zones available on the network Note T...

Page 167: ...nt job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off NPA Mode On Off Auto Set the printer to pe...

Page 168: ...nt jobs in the printer hard disk before printing Notes Off is the factory default setting On buffers jobs on the printer hard disk Auto buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set th...

Page 169: ...conds before the server stops trying to send an e mail Note 30 is the factory default setting Reply Address Specify a reply address of up to 128 characters in the e mail sent by the printer Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server Notes Disabled is the factory default setting When the Negotiate setting is used the SMTP...

Page 170: ...default setting for Device Initiated E mail and User Initiated E mail Device Userid and Device password are used to log in to the SMTP server when Use Device SMTP Credentials is selected User Initiated E mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E mail address and Password Prompt user Device Userid Device password Kerberos 5 Realm NTLM Domain ...

Page 171: ... Settings range from 1 60 minutes 5 minutes is the factory default setting Lockout Time specifies how long users are locked out after exceeding the login failures limit Settings range from 1 60 minutes 5 minutes is the factory default setting 1 indicates the scanner does not impose a lockout time Panel Login Timeout specifies how long the scanner remains idle on the home screen before automaticall...

Page 172: ... Expiration setting is changed while confidential print jobs reside in the printer RAM or printer hard disk then the expiration time for those print jobs does not change to the new default value If the printer is turned off then all confidential jobs held in the printer RAM are deleted Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jo...

Page 173: ...on defective printer hard disk is installed Use To Wiping Mode Auto Specify the mode for disk wiping Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method does not permit the file system to reuse this space until it has been cleared Notes Single pass is the factory default setting Only automatic wiping enables users to activate disk wiping without ...

Page 174: ...it Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0 23 Severity of events to log 0 7 Specify how and whether or not audit logs are created Notes Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog determines if logs are sent to a remote server No is the factory default setting Remote Syslog Facil...

Page 175: ... HH MM format Time Zone list of time zones Select the time zone Note GMT is the factory default settings Automatically observe DST On Off Set the printer to use the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a n...

Page 176: ...inese Korean Japanese Set the language of the text appearing on the printer display Note Not all languages are available for all printers and you may need to install special hardware for those languages to appear Show Supply Estimates Show estimates Do not show estimates Display the estimates of the supplies on the printer control panel Web page menu settings and device statistics reports Note Sho...

Page 177: ...abled Disabled Specify whether or not the ADF sounds a beep when paper is loaded Note Enabled is the factory default setting Quiet Mode Off On Reduce the amount of noise produced by the printer Notes Off is the factory default setting This supports the performance specifications for your printer On configures the printer to produce as little noise as possible This is best suited for printing text ...

Page 178: ...anel keyboard The additional tabs enable access to accent marks and symbols Note Customer Key 1 is the factory default setting Paper Sizes US Metric Specify the unit of measurement for paper sizes Notes US is the factory default setting The initial setting is determined by your country or region selection in the initial setup wizard Scan to PC Port Range port range Specify a valid port range for p...

Page 179: ... Custom Text x Model Name Notes IP Address is the factory default setting for Left side Date Time is the factory default setting for Right side Displayed Information continued Black Toner PC Kit Customize the displayed information for Black Toner and PC Kit Select from the following options When to display Do not display Display Message to display Default Alternate Default text entry Alternate tex...

Page 180: ... displayed information for Paper Jam Load Paper and Service Errors Select from the following options Display Yes No Message to display Default Alternate Default text entry Alternate text entry Notes No is the factory default setting for Display Default is the factory default setting for Message to display ...

Page 181: ... Held jobs USB Drive Forms and Favorites Basic Card Copy Scan to Network and My Shortcuts Do not display is the factory default setting for Change language Copy shortcuts Fax shortcuts E mail shortcuts FTP shortcuts Profiles and Solutions Bookmarks and Jobs by user Date Format MM DD YYYY DD MM YYYY YYYY MM DD Format the printer date Note DD MM YYYY is the factory default setting Time Format 12 hou...

Page 182: ...udio feedback Notes On is the factory default setting for Button Feedback 5 is the factory default setting for Volume Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area Note Yes is the factory default setting When Yes is selected bookmarks appear in the Held Jobs area Allow Background Removal On Off Specify whether image background removal is allowed in copy fax ...

Page 183: ...equires user intervention When activated Alarm Control lets you set the number of times that the alarm sounds while Cartridge Alarm lets you stop printing when a cartridge low condition occurs For each alarm type select from the following options Off Single Continuous Notes Single is the factory default setting for Alarm Control This sounds three quick beeps Off is the factory default setting for ...

Page 184: ...2 days 3 days 1 week 2 weeks 1 month Set the amount of time the printer waits before it goes to Hibernate mode Notes Disabled is the factory default setting for printers except in European Union countries and Switzerland 3 days is the factory default setting for Class B printers in European Union countries and Switzerland Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer t...

Page 185: ...his has no effect on PostScript emulation print jobs Timeouts Wait Timeout Disabled 15 65535 Set the amount of time in seconds the printer waits for additional data before canceling a print job Notes 40 is the factory default setting Wait Timeout is available only when the scanner is using PostScript emulation This has no effect on PCL emulation print jobs Timeouts Job Hold Timeout 5 255 Set the a...

Page 186: ...nt jammed pages Off sets the printer to never reprint jammed pages Print Recovery Jam Assist On Off Set the printer to automatically check for jammed paper Note On is the factory default setting Print Recovery Page Protect Off On Let the printer successfully print a page that may not have printed otherwise Notes Off is the factory default setting This prints a partial page when there is not enough...

Page 187: ... Ports menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in the printer hard disk are not affected Export Configuration Package Export the printer configuration package to a flash drive Note The configuration package cannot be exported unless a flash drive is attached to the printer Export Compressed Logs File Export the compressed logs file to a fla...

Page 188: ...o sided duplex or one sided and then specify whether the copy should be two sided or one sided Notes 1 sided to 1 sided The original document has print on one side and the copy will also have print on one side 1 sided to 2 sided The original document has print on one side while the copy will have print on both sides 2 sided to 1 sided The original document has print on both sides while the copy wi...

Page 189: ...Legal Executive Folio Statement Oficio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in ID Card Specify the paper size of the original document Note A4 is the factory default setting Copy To Source Tray x Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs Note Tray 1 is the factory default setting ...

Page 190: ...s for the copy job Note 1 is the factory default setting Header Footer Location Off Date Time Page number Custom text Print on All pages First page only All but first page Custom text Specify the header or footer information and its location on the page For the location select from the following options Top left Top middle Top right Bottom left Bottom middle Bottom right Notes Off is the factory d...

Page 191: ...tcuts Note On is the factory default setting Background Removal 4 to 4 Adjust the amount of background visible on a copy Note 0 is the factory default setting Auto Center Off On Automatically align the content at the center of the page Note Off is the factory default setting Contrast 0 5 Best for content Specify the contrast used for the copy job Note Best for content is the factory default settin...

Page 192: ... original document Note Off is the factory default setting Fax Settings menu Fax Mode Analog Fax Setup menu Analog Fax Setup mode sends the fax job through a telephone line Use To Restore Factory Defaults Restore Defaults Cancel This operation will restore all fax settings to their factory default values Optimize Fax Compatibility Change Settings Cancel This operations configures your fax machine ...

Page 193: ...at most of the memory is set to send fax jobs All send specifies that all the memory is set to send fax jobs All receive specifies that all the memory is set to receive fax jobs Mostly receive specifies that most of the memory is set to receive fax jobs Cancel Faxes Allow Don t Allow Specify whether or not the printer cancels fax jobs Note Allow is the factory default setting Fax number masking Of...

Page 194: ...t Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer x On Off Footer x Configure the fax cover page Notes Off by default is the factory default setting for Fax Cover Page option Off is the factory default setting for the Include to Field Include from Field Include Message Field Include Logo and Include...

Page 195: ...t Oficio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the original document Note A4 is the factory default setting Sides Duplex Off Long edge Short edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long edge assumes binding along the long edge of ...

Page 196: ...Dial Prefix Enter a dialing prefix such as 99 A numeric entry field is provided Dialing Prefix Rules Prefix Rule x Establish a dialing prefix rule Automatic Redial 0 9 Specify the number of times the printer tries to send the fax to a specified number Note 5 is the factory default setting Redial frequency 1 200 Specify the number of minutes between redials Note 3 is the factory default setting Beh...

Page 197: ...00 4800 9600 14400 33600 Specify the maximum speed in baud at which faxes are sent Note 33600 is the factory default setting Custom Job scanning On Off Scan a document that contains mixed paper sizes into a single file Notes Off is the factory default setting This menu item appears only when a formatted working printer hard disk is installed Scan Preview On Off Specify whether a preview will appea...

Page 198: ...On Correct the slight skew in the scanned image Notes Off is the factory default setting This menu item is supported only in select printer models Scan edge to edge Off On Specify if the original document is scanned edge to edge prior to faxing Note Off is the factory default setting Sharpness 1 5 Adjust the sharpness of a fax Note 3 is the factory default setting Temperature 4 to 4 Specify warm o...

Page 199: ...o that it fits the size of the paper loaded in the designated fax source Note On is the factory default setting Paper Source Auto Tray x Multi Purpose Feeder Specify the paper source for printing incoming fax jobs Note Auto is the factory default setting Sides Duplex Off On Enable two sided duplex printing for incoming fax jobs Notes Off is the factory default setting This menu item appears only w...

Page 200: ... default setting Forward to Fax E mail FTP LDSS eSF Specify the type of recipient to which faxes will be forwarded Notes Fax is the factory default setting This menu item is available only from the Embedded Web Server Forward to Shortcut Enter the shortcut number which matches the recipient type Fax E mail FTP LDSS or eSF Note You can enter up to 16 characters Block No Name Fax Off On Enable block...

Page 201: ...tomatic printing of fax logs Notes On is the factory default setting Logs print after every 200 fax jobs Log Paper Source Tray x Multipurpose Feeder Specify the source of the paper used for printing logs Note Tray 1 is the factory default setting Logs Display Remote Station Name Dialed Number Specify whether printed logs display the dialed number or the station name or fax name returned Note Remot...

Page 202: ...turns the speaker off Speaker Volume High Low Control the volume setting Note High is the factory default setting Ringer Volume Off On Control the fax speaker ringer volume Note On is the factory default setting Answer On menu items and their descriptions Use To All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rin...

Page 203: ...m e mail size in kilobytes Note E mails above the specified size are not sent E mail Server Setup Size Error Message Send a message when an e mail is greater than the configured size limit Note You can enter up to 1024 characters E mail Server Setup Limit destinations Specify a domain name such as a company domain name and then limit e mail destinations only to that domain name Note You can specif...

Page 204: ...o Photo Specify the content of the original document Note Text Photo is the factory default setting Content Source Black White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black White Laser is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the resolution of the scan in dots per ...

Page 205: ...e x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the document being scanned Note A4 is the factory default setting Sides Duplex Off Long edge Short edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long edge assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short edge assumes bi...

Page 206: ...ity of a photo image in relation to file size and the quality of the image Note 50 is the factory default setting E mail images sent as Attachment Web Link Specify how the images are sent Note Attachment is the factory default setting Use Multi Page Tiff On Off Provide a choice between single page TIFF files and multiple page TIFF files For a multiple page scan to e mail job either one TIFF file i...

Page 207: ...appears only when a formatted working printer hard disk is installed Allow Save as Shortcut On Off Save e mail addresses as shortcuts Notes On is the factory default setting When set to Off the Save as Shortcut button does not appear on the e mail Destination screen Background Removal 4 to 4 Adjust the amount of background visible on a scanned image Note 0 is the factory default setting Contrast 0...

Page 208: ...Off On Specify whether the original document is scanned edge to edge Note Off is the factory default setting Sharpness 1 5 Adjust the amount of sharpness on a scanned image Note 3 is the factory default setting Temperature 4 to 4 Enable the user to specify warm or cool outputs Cool values generate a bluer output than the default while warm values generate a redder output than the default Note 0 is...

Page 209: ...ext Photo Photo Specify the content of the original document Note Text Photo is the factory default setting Content Source Black White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black White Laser is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the quality of the scan in dots...

Page 210: ...ize x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the original document Note A4 is the factory default setting Sides Duplex Off Long edge Short edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long edge assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short edge assumes bindi...

Page 211: ...quality of a photo image in relation to the file size and quality of the image Note 50 is the factory default setting Use Multi Page TIFF On Off Provide a choice between single page TIFF files and multiple page TIFF files For a multiple page scan to FTP job either one TIFF file is created containing all the pages or multiple TIFF files are created with one file for each page of the job Notes On is...

Page 212: ...tcut On Off Enable shortcut creation for FTP addresses Note On is the factory default setting Background Removal 4 to 4 Adjust the amount of background visible on a copy Note 0 is the factory default setting Contrast 0 5 Best for content Specify the contrast of the output Note Best for content is the factory default setting Mirror Image Off On Create a mirror image of the original document Note Of...

Page 213: ...ecify whether the original document is scanned edge to edge Note Off is the factory default setting Sharpness 1 5 Adjust the amount of sharpness of a scanned image Note 3 is the factory default setting Temperature 4 to 4 Enable the user to specify warm or cool outputs Cool values generate a bluer output than the default while warm values generate a redder output than the default Note 0 is the fact...

Page 214: ...ry default setting Content Type Text Graphics Text Photo Photo Specify the content of the original document Note Text Photo is the factory default setting Content Source Black White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black White Laser is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi ...

Page 215: ...ed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the original document Note A4 is the factory default setting Sides Duplex Off Long edge Short edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long edge assumes binding along the long edge of the page left edge for portrait and top edge ...

Page 216: ... setting Photo Default 5 90 Set the quality of a photo image in relation to file size and quality Note 50 is the factory default setting Use Multi Page TIFF On Off Provide a choice between single page TIFF files and multiple page TIFF files For a multiple page scan to FTP job either one TIFF file is created containing all the pages or multiple TIFF files are created with one file for each page Not...

Page 217: ...ge of the original document Note Off is the factory default setting Negative Image Off On Create a negative image of the original document Note Off is the factory default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible on a scanned image Note 0 is the factory default setting Fix Scan Skew Auto Off On Specify whether or not to fix slight skew on the scanned image Notes Off i...

Page 218: ...b in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Sides Duplex 1 sided 2 sided Specify whether prints are on one side or on both sides of the page Note 1 sided is the factory default setting Duplex Binding Long Edge Short Edge Define binding for duplexed pages in relation to the page orientation of the printed document Notes Long Edge is the factory defaul...

Page 219: ...en Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted Notes Off is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts...

Page 220: ... obtained the stored jobs print Notes Off is the factory default setting This menu setting appears only when a formatted working printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Print Area Normal Whole Page Set the logical and physical printable area Notes Normal is the factory default setting When attempting to print data in the n...

Page 221: ...y downloads such as fonts and macros stored in the RAM when the printer receives a job that requires more memory than is available Notes Off is the factory default setting This sets the printer to retain the downloads only until memory is needed Downloads are deleted in order to process print jobs On retains the downloads during language changes and printer resets If the printer runs out of memory...

Page 222: ...he way two sided pages are bound and printed Notes Long Edge is the factory default setting This assumes binding along the long edge of the page left edge for portrait and top edge for landscape Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Copies 1 999 Specify the default number of copies for each print job Note 1 is the factory defa...

Page 223: ...n a document Separator Source Tray x Multipurpose Feeder Specify the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for Multipurpose Feeder to appear as a menu setting Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Print multiple pages on one sheet of paper Notes Off is the factory default setting W...

Page 224: ...t Specify the orientation in which pages are printed on a single sheet Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border when using Paper Saver Note None is the factory default setting ...

Page 225: ...ng Selecting a smaller number can help conserve toner Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings maps electrical circuit diagrams and flow charts Notes Off is the factory default setting You can set this option from the printer software For Windows users click File Print and then click Properties Preferences Options or Setup For Macintosh user...

Page 226: ...o maintain the statistics on Job Account and this machine must be specified as the target device We recommend that you set the administrator password on the Embedded Web Server if you are using the Job Accounting menu Use To Job Accounting Log On Off Specify whether to record a received print job Note Off is the factory default setting Job Accounting Utilities Print and delete log files or export ...

Page 227: ...e Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer operates when the log storage area is reaching the upper limit Note None is the factory default setting Log Action at Full None Email Delete Current Log Email Delete Oldest Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Del...

Page 228: ...lue of Log File Prefix setting _current csv Closed log files appear as jal_ value of Log File Prefix setting _ time stamp in appropriate Date Format for first day of jobs included in the log csv Current host name string in TCP IP menu is the factory default setting Delete Logs Select All Unselect All Delete Select the desired log file from the displayed list and then delete it Note This option is ...

Page 229: ...memory option card must not be read write or write protected This menu item appears only when a non defective flash memory card is installed Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the downloads and allows the display to return to the originating s...

Page 230: ...ctory default setting XPS menu Use To Print Error Pages Off On Print a page containing information on errors including XML markup errors Note Off is the factory default setting PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size Note No is the factory default setting Annotations Do Not Print Print Print annotations in a PDF Note Do Not Print is the factory default...

Page 231: ...s the factory default setting Font Priority Resident Flash Disk Establish the font search order Notes Resident is the factory default setting This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly Make sure the flash memory option or printer hard disk is not read write write or password protected Job Buffer Size must not ...

Page 232: ...ctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Only the supported symbol sets are shown PCL Emulation Settings Point Size 1 00 1008 00 Change the point size for scalable typographic fonts Notes 12 is the factory default setting Point size refers to the height of the characters in the font One point equals appro...

Page 233: ...ge Paper Size and Orientation settings Select the paper size and orientation before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4 size paper Notes 198 mm is the factory default setting The 203 mm setting sets the width of the page to allow the printing of eighty 10 pitch characters PCL Emulation Settings Auto CR after LF On Off Specify whether ...

Page 234: ...tory default setting None ignores the Select Paper Feed command This option appears only when it is selected by the PCL 5e interpreter 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T2 Default 4 T3 Default 5 T4 Default 20 T5 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Show the factory default setting assigned to each tray or...

Page 235: ...ans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not ...

Page 236: ...ry default setting Scaling can be increased in 1 increments Orientation Portrait Landscape Set the page orientation for HTML documents Note Portrait is the factory default setting Margin Size 8 255 mm Set the page margin for HTML documents Notes 19 mm is the factory default setting Margin size can be increased in 1 mm increments Backgrounds Do Not Print Print Specify whether to print backgrounds o...

Page 237: ... is the factory default setting This setting does not apply to GIF or JPEG images Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set th...

Page 238: ...r printers Conserving supplies There are a number of ways you can reduce the amount of paper and toner you use when printing You can Use both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of paper You can print up to 1...

Page 239: ...ergy use especially when the printer is idle Printer engine motors do not start until it is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity Energy Paper Use all the settings associated with Energy and Paper modes Plain Paper Enable the automatic two sided duplex feature Turn off print log features 3 Click Sub...

Page 240: ...ter still accepts print jobs when in Sleep mode Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly...

Page 241: ...nd Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the home screen navigate to Settings General Settings 2 Touch Press Sleep Button or Press and Hold Sleep Button 3 Touch Hibernate Adjusting the brightness of the display To save energy or if you are have trouble reading your display adjust the brightness of the display Available settings rang...

Page 242: ...Click Submit Using the printer control panel 1 From the home screen navigate to Settings General Settings Screen Brightness 2 In the Screen Brightness field enter the brightness percentage you want for the display 3 Touch ...

Page 243: ...ell as form data and font data Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer hard disk is being replaced The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is ...

Page 244: ...pears When the printer is fully powered up the touch screen displays a list of functions instead of the standard home screen icons 3 Touch Restore Factory Defaults Erase Printer Memory The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs faxes and passwords from the printer memory 4 Touch Back Exit Config Menu The printer...

Page 245: ...perating mode Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen Note Some printer models may not have a printer hard disk installed Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home ...

Page 246: ...ng disk encryption will erase the contents of the printer hard disk 4 Touch Yes to proceed with disk wiping Notes Do not turn off the printer during the encryption process Doing so may result in loss of data Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks A status bar will indicate the progress of the disk wiping ...

Page 247: ...xterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage ...

Page 248: ...ide 248 2 Open the scanner cover 3 Clean all the areas shown and then let them dry 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover ...

Page 249: ...g pages may decrease when the actual printing consumption is different from the historical printing consumption Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods a...

Page 250: ...o exhaustion of toner from toner cartridge For more information on replacing the imaging unit see the instruction sheet that came with the supply Part name Destination Part number Imaging unit 60K for ineo 4020 3320 Use and Return For World wide A6W913H Imaging unit 60K for ineo 4020 3320 For World wide A6W913J Ordering a maintenance kit Notes Using certain types of paper may require more frequent...

Page 251: ...one sheet of paper at a time For information on replacing the ADF separator roller see the instruction sheet that came with the part Recommended part numbers Part name Separator roller Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct sunlight Temperature...

Page 252: ...cartridge 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle 3 Unpack the toner cartridge and then remove all packing materials 4 Shake the new cartridge to redistribute the toner ...

Page 253: ...ight for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Note Dispose of the empty toner cartridge according to your local regulations Do not burn the toner cartridge CAUTION If you get toner in your eyes wash it out immediately with cool water and consult a doctor Replacing the imaging unit 1 Press the button on the right side of the printer...

Page 254: ...pull the imaging unit out of the printer 4 Unpack the new imaging unit and then shake it 5 Remove all packing materials from the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems ...

Page 255: ...int jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the front door ...

Page 256: ...ove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure there is adequate clearance around it Use only the power cord provided...

Page 257: ...the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging ...

Page 258: ...the top left corner of the screen The virtual display works as an actual display would work on a printer control panel Setting up e mail alerts Configure the printer to send you e mail alerts when the supplies are getting low or when the paper needs to be changed or added or when there is a paper jam 1 Open a Web browser and then type the printer IP address in the address field Notes View the prin...

Page 259: ... maintenance kit All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable alerts can be set for the end of life supply condition E mail selectable alert is available for all supply conditions The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions 1 Open a Web browser and then type the p...

Page 260: ...ge 4 Click Submit Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more inf...

Page 261: ...ny tool to remove a jam Doing so could permanently damage the fuser Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack heigh...

Page 262: ...nkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam oc...

Page 263: ...per 2 Standard bin x page jam clear standard bin 20y xx Remove the jammed paper 3 Front door x page jam open front door 20y xx Open the front door then remove the toner cartridge and imaging unit and then the jammed paper 4 Multipurpose feeder x page jam clear manual feeder 25y xx Remove all paper from the multipurpose feeder and then remove the jammed paper 5 Tray 1 x page jam remove tray 1 to cl...

Page 264: ...FACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle ...

Page 265: ...conductor drum under the imaging unit Doing so may affect the quality of future print jobs 4 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green flap in front of the printer ...

Page 266: ... the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer ...

Page 267: ...oor 20y xx 1 Open the front door to loosen the jammed paper in the rear door 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it ...

Page 268: ...n gently pull it out Note Make sure all paper fragments are removed 4 Close the rear door and then the front door x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed ...

Page 269: ... CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the green lever and then pull it down to release the jam ...

Page 270: ... and then gently pull it out Note Make sure all paper fragments are removed 4 Insert the tray x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located ...

Page 271: ...rt the tray x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface ...

Page 272: ... original documents from the ADF tray Note The message is cleared when the pages are removed from the ADF tray 2 Open the ADF cover 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the ADF cover 5 Straighten the edges of the original documents then load the original documents into the ADF and then adjust the paper guide...

Page 273: ...ct Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to confirm Change paper source to custom string load paper orientation Try one or more of the following Load the correct size and type of paper in the tray then verify that the paper size and type settings are specified in the Paper menu on the printer control panel and the...

Page 274: ...rting job 2yy xx From the printer control panel try one or more of the following Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job Select Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job Select Finish job without further scanning to end the last successful scan job Note This...

Page 275: ... confirm Install additional printer memory Defective flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel select Continue to ignore the message and continue printing For non touch screen printer models press to confirm Cancel the current print job Disk must be formatted for use in this device From the printer control panel select...

Page 276: ...em support person Fax Station Name not set up Contact system administrator Try either of the following From the printer control panel select Continue to clear the message For non touch screen printer models press to confirm Complete the Analog Fax Setup If the message appears again after completing the setup then contact your system support person Fax Station Number not set up Contact system admin...

Page 277: ...odels press to confirm Check the tray length and width guides and make sure the paper is loaded properly in the tray Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog Make sure the paper size and type are specified in the Paper menu on the printer control panel Make sure that the paper size is correctly set For example if MP Feeder Size is s...

Page 278: ...icient memory to support Resource Save feature 35 Install additional printer memory or select Continue on the printer control panel to disable Resource Save clear the message and continue printing For non touch screen printer models press to confirm Load manual feeder with custom string paper orientation Try one or more of the following Load the feeder with the correct size and type of paper Depen...

Page 279: ...type paper size paper orientation Try one or more of the following Load the multipurpose feeder with the correct size and type of paper Depending on your printer model touch Continue or press to clear the message and continue printing Note If no paper is loaded in the feeder when Continue or is selected then the printer manually overrides the request and then prints from an automatically selected ...

Page 280: ...t has the correct size of paper select Finished loading paper on the printer control panel For non touch screen printer models press to confirm Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load...

Page 281: ...trol panel to clear the message and continue printing For non touch screen printer models press to confirm Memory full 38 Try one or more of the following From the printer control panel select Cancel job to clear the message For non touch screen printer models press to confirm Install additional printer memory Memory full cannot print faxes From the printer control panel select Continue to clear t...

Page 282: ...ble results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your printer or associated components Warning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use...

Page 283: ...ser s Guide If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge is defective Replace the toner cartridge Remove paper from standard output bin Remove the paper stack from the standard bin The printer automatically detects paper removal and resumes printing If removing the...

Page 284: ...region number of the printer x indicates the value of the printer region y indicates the value of the cartridge region x and y can have the following values List of printer and toner cartridge regions Region number Region 0 Global 1 United States Canada 2 European Economic Area EEA Switzerland 3 Asia Pacific Australia New Zealand 4 Latin America 5 Africa Middle East rest of Europe 9 Invalid Notes ...

Page 285: ...press to confirm Replace imaging unit 0 estimated pages remain 84 xy Replace the imaging unit to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement imaging unit then see the Ordering supplies section of the User s Guide Replace maintenance ki...

Page 286: ...ection of the User s Guide Restore held jobs Try one or more of the following From the printer control panel select Restore to restore all held jobs stored in the printer hard disk For non touch screen printer models press to confirm From the printer control panel select Do not restore if you do not want any print jobs to be restored For non touch screen printer models press to confirm Scanner aut...

Page 287: ...turn it back on SMTP server not set up Contact system administrator From the printer control panel select Continue to clear the message For non touch screen printer models press to confirm Note If the message appears again then contact your system support person Some held jobs were not restored From the printer control panel select Continue to delete the specified job For non touch screen printer ...

Page 288: ...8 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra flash memory 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to a properly grounded electrical outlet 5 Turn ...

Page 289: ... printer is not responding Action Yes No Step 1 Make sure the printer is turned on Is the printer turned on Go to step 2 Turn on the printer Step 2 Check if the printer is in Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode Press the Sleep button to wake the printer from Sleep mode or Hibernate mode Go to step 3 Step 3 Check if one end of the power cord is plugged into t...

Page 290: ...ot turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 7 Step 7 Check if the printer is plugged into any surge protectors uninterruptible power supplies or extension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Connect the printer power cord direct...

Page 291: ...settings in the printer driver Are the port settings correct Go to step 11 Use correct printer driver settings Step 11 Check the installed printer driver Is the correct printer driver installed Go to step 12 Install the correct printer driver Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer back on Is the printer working The problem is solved Contact technical ...

Page 292: ...nternal option is properly installed in the controller board 1 Turn off the printer using the power switch and then unplug the power cord from the electrical outlet 2 Make sure the internal option is installed in the appropriate connector in the controller board 3 Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Is the internal option...

Page 293: ... information see Installing an Internal Solutions Port 2 Print a menu settings page and then check if the ISP is listed in the Installed Options list Is the ISP listed in the Installed Options list Go to step 2 Check if you have a supported ISP Note An ISP from another printer may not work on this printer Step 2 Check the cable and the ISP connection 1 Use the correct cable and then make sure it i...

Page 294: ...re printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make sure paper lies flat in the tray 2 Check if the tray closes properly Is the tray working The problem is solved Go to step 2 Step 2 1 Turn off the printer then wait about 10 seconds and then turn the printer back on 2 Resend the...

Page 295: ...ng available options in the printer driver Is the tray available in the printer driver The problem is solved Contact technical support USB parallel interface card does not operate correctly Action Yes No Step 1 Make sure the USB or parallel interface card is installed 1 Install the USB or parallel interface card For more information see Installing an Internal Solutions Port 2 Print a menu settings...

Page 296: ...er size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recommended paper size and type 2 Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper ja...

Page 297: ...ck the entire paper path for jammed paper 1 Remove any jammed paper 2 From the printer control panel touch Continue to clear the message Does the paper jam message remain Contact technical support The problem is solved Jammed pages are not reprinted Action Yes No Turn on Jam Recovery 1 From the home screen navigate to Settings General Settings Print Recovery 2 From the Jam Recovery menu touch the ...

Page 298: ...rint The problem is solved Go to step 2 Step 2 1 Open the document you want to print in Adobe Acrobat 2 Click File Print Advanced Print As Image OK OK Do the files print The problem is solved Contact technical support Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port Note The flash drive will not work if it is inse...

Page 299: ... 3 Step 3 1 Check for an error message on the display 2 Clear the message Does the error message still appear Go to step 4 The problem is solved Step 4 Check if the flash drive is supported For more information on tested and approved USB flash drives see Supported flash drives and file types Does the error message still appear Go to step 5 The problem is solved Step 5 Check if the USB port is disa...

Page 300: ...nd turned on and if Ready appears on the printer display 2 Resend the print job Do the jobs print The problem is solved Go to step 3 Step 3 If an error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print The problem is solved Go to step 4 Step 4 1 Check if the ports USB serial or Ethernet are working and if ...

Page 301: ...int The problem is solved Contact technical support Confidential and other held jobs do not print Note Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs Action Yes No Step 1 Open the held jobs folder on the printer display and then verify that your print job is listed Is your print job listed in the held jobs folde...

Page 302: ...inter memory Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer 1 From the printer control panel navigate to Settings General Settings 2 Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or both Did the job print The problem is solved Go to step 2 Step 2 ...

Page 303: ...k if the cable connections to the printer and print server are secure For more information see the setup documentation that came with the printer 2 Resend the print job Did the job print The problem is solved Go to step 6 Step 6 Install additional printer memory and then resend the print job Did the job print The problem is solved Contact technical support Printing slows down Notes When printing u...

Page 304: ...with the part 2 Resend the print job Does the print speed increase The problem is solved Contact technical support Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 1 Check if you are printing on paper that is supported by the tray 2 Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 2 Step 2 1 From the Pape...

Page 305: ...ay or on the correct paper The problem is solved Contact technical support Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode Note If Ready Hex appears on the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Deactivate Hex Trace mode Go to step 2 Step 2 1 From the printer con...

Page 306: ... positions for the size of the paper loaded in each tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray 2 Resend the print job Do the trays link correctly The problem is solved Go to step 2 Step 2 1 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked Note The ...

Page 307: ...tware set Collate to 1 2 3 1 2 3 Note Setting Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu 2 Resend the print job Did the job print and collate correctly The problem is solved Go to step 3 Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job ...

Page 308: ... home screen navigate to Settings General Settings Timeouts 2 Increase the Print Timeout setting and then touch Submit 3 Resend the print job Did the file print correctly The problem is solved Check the original file for manual page breaks Print quality problems Characters have jagged or uneven edges ...

Page 309: ... For more information contact your system support person 3 Resend the print job Do prints still contain characters that have jagged or uneven edges Go to step 2 The problem is solved Step 2 1 Use a font that is supported by the printer or install the font that you want to use on your computer For more information contact your system support person 2 Resend the print job Do prints still contain cha...

Page 310: ...printer still printing blank pages Go to step 2 The problem is solved Step 2 1 Redistribute the toner in the imaging unit a Remove the toner cartridge and then the imaging unit b Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems c Reinstall the imaging unit and t...

Page 311: ...u to match the paper loaded in the tray Do the paper size and type match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 1 Depending on your operating system specify the paper size from Printi...

Page 312: ...pressed images appear on prints Note Printing on letter size paper using a 220 volt fuser compresses images Action Yes No Step 1 1 Make sure the size of the paper loaded in the tray matches the fuser type Note Use a 110 volt fuser for printing on letter size paper and a 220 volt fuser for printing on A4 size paper 2 Resend the print job Do compressed images still appear The problem is solved Go to...

Page 313: ...ontrol panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 1 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialo...

Page 314: ...u set Allow Background Removal to On 2 Resend the print job Did the background disappear from the prints The problem is solved Go to step 2 Step 2 Adjust the toner darkness to a lighter setting 1 From the Quality Menu select a lower value to reduce toner density 4 is the factory default setting If Print Mode is set to Black Only then a setting of 5 increases toner density and darkness for all prin...

Page 315: ... selected 1 Depending on your operating system set off white background from Print Properties or the Print dialog 2 Resend the print job Did the background disappear from the prints The problem is solved Contact technical support Incorrect margins on prints Action Yes No Step 1 1 Move the width and length guides in the tray to the correct positions for the paper size loaded 2 Resend the print job ...

Page 316: ...m Printing Preferences or from the Print dialog 2 Resend the print job Are the margins correct The problem is solved Contact technical support Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded Are the width and length guides positioned correctly Go to step 2 Adjust the width and length guides Step 2 From the print...

Page 317: ...e problem is solved Step 4 1 Remove the paper from the tray and then turn it over 2 Resend the print job Is the paper still curled Go to step 5 The problem is solved Step 5 1 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it 2 Resend the print job Is the paper still curled Contact technical support The problem is s...

Page 318: ... and weight of the paper loaded in the tray Go to step 3 Specify the paper size and type from the tray settings to match the paper loaded in the tray Step 3 Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper load...

Page 319: ...re paper in its original wrapper until you use it Resend the print job Do print irregularities still appear Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Do print irregularities still appear Contact technical support The problem is solved Repeating defects appear on prints ...

Page 320: ...the distance between defects equal to one of the listed measurements Go to step 2 1 Check if the distance between the defects equal to 80 mm 3 15 in 2 Take note of the distance and then contact technical support Step 2 Replace the imaging unit and then resend the print job Do the repeating defects still appear Contact technical support The problem is solved Print is too dark ...

Page 321: ...llowing Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog Resend the print job Is the print still too ...

Page 322: ...ark Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Is the print still too dark Contact technical support The problem is solved Print is too light Action Yes No Step 1 From the Quality menu on the printer control panel increase the toner darkness Note 8 is the factory default setting Resend the print job Is the print still too light Go to step 2 The...

Page 323: ...from Printing Preferences or from the Print dialog Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper From the printer control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 5 Step 5 Load paper ...

Page 324: ... the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Install the imaging unit and then the cartridge Resend the print job Is the print still too light Go to step 7 The problem is solved Step 7 Replace the imaging unit and then resend the print job Is the print still too light Contact technical support The problem is solved Skewed pr...

Page 325: ...b Is the print still skewed Contact technical support The problem is solved Printer is printing solid black pages Action Yes No Step 1 Reinstall the imaging unit Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Install the imaging unit and...

Page 326: ...Yes No Step 1 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Go to step 2 Set the paper type to Transparency Step 2 Check if you are using a recommended type of transparency Resend the print job Is the print quality still poor Contact technical support The problem is solved Streaked horizo...

Page 327: ...e and weight to match the paper loaded in the tray Step 3 Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it Resend the print job Do streaked horizontal lines appear on prints Go to step 4 The problem is solved Step 4 Reinstall the imaging unit Remove the toner cartridge and then the imaging unit Warning Potential D...

Page 328: ...rint dialog Resend the print job Do streaked vertical lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set the paper texture type and weight in the Paper menu to match the paper loaded in the tray Do the paper texture type and weight match the paper in the tray Go to step 3 Do one or more of the following Specify the paper texture type and weight from...

Page 329: ...rtridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Install the imaging unit and then the cartridge Resend the print job Do streaked vertical lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job...

Page 330: ...edistribute the toner in the imaging unit Remove the toner cartridge and then the imaging unit Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Reinstall the imaging unit and then the cartridge Resend the print job Do horizontal voids appear on prints Go to step...

Page 331: ...ep 2 From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Resend the print job Do vertical voids appear on prints Go to step 3 The problem is solved Step 3 Check if you are using a recommended type of paper Load the specified tray or feeder with a recommended type of paper Resend the print job Do vertical voids appear on prints Go to ...

Page 332: ...cause print quality problems Reinstall the imaging unit and then the cartridge Resend the print job Do vertical voids appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do vertical voids appear on prints Contact technical support The problem is solved Toner specks appear on prints Action Yes No Replace the imaging unit and then resend ...

Page 333: ...aging unit Remove and then install the imaging unit Resend the print job Does fog or shading appear on prints Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Does fog or shading appear on prints Contact technical support The problem is solved Toner rubs off ...

Page 334: ... the tray settings to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact technical support Uneven print density Action Yes No Replace the imaging unit and then resend the print job Is the print density uneven Contact tec...

Page 335: ...the error or status message Go to step 2 Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet Is the power cord plugged into the printer and a properly grounded electrical outlet Go to step 3 Connect the power cord to the printer and a properly grounded electrical outlet Step 3 Turn off the printer then wait for about 10 seconds and then turn it back...

Page 336: ... Yes No Step 1 Check if an error or status message appears on the display Does an error or status message appear Clear the error or status message Go to step 2 Step 2 Check the quality of the original document Is the quality of the original document satisfactory Go to step 3 Increase the scan resolution setting for a higher quality output Step 3 If dark marks appear on prints then clean the scanne...

Page 337: ... or photo loaded correctly Go to step 6 Place the document or photo facedown on the scanner glass in the upper left corner Step 6 Check the copy settings From the Copy screen check if the Content Type and Content Source settings are correct for the document being scanned Are the Content Type and Content Source settings correct for the document being scanned Go to step 7 Change the Content Type and...

Page 338: ...screen adjust the settings of the following Background Removal Reduce the current setting Darkness Increase the current setting Resend the copy job Do pages show washed out or overexposed prints Contact technical support The problem is solved Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo Make sure the document or photo is loaded facedown on the ...

Page 339: ...ng Step 3 Specify the paper size Depending on your operating system specify the paper size in Printing Preferences or the Print dialog Resend the print job Do copies print properly The problem is solved Contact technical support Solving fax problems Fax and e mail functions are not set up Caller ID is not shown Cannot send or receive a fax Can send but not receive faxes Can receive but not send fa...

Page 340: ...em is solved Contact technical support Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service Notes If your region supports multiple caller ID patterns then you may have to change the default setting There are two settings available FSK pattern 1 and DTMF pattern 2 The availability of these settings in the Fax menu...

Page 341: ...electrical outlet Go to step 3 Connect the power cord to the printer and a properly grounded electrical outlet Step 3 Check the power Check if the printer is plugged in and turned on and if Ready appears on the display Is the printer turned on and does Ready appear on the display Go to step 4 Turn on the printer and then wait until Ready appears on the display Step 4 Check the printer connections ...

Page 342: ... devices can be connected to the printer so that digital telephone services can be used If you are using an ISDN telephone service then connect the printer to an analog telephone port an R interface port on an ISDN terminal adapter For more information and to request an R interface port contact your ISDN provider If you are using DSL then connect to a DSL filter or router that will support analog ...

Page 343: ...tters between the printer and the telephone line and then try sending or receiving a fax Can you send or receive a fax The problem is solved Go to step 9 Step 9 Temporarily disable call waiting Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting Try sending or receiving a fax Can you send or receive a fax The problem is solved Go to step 10 Step 10 T...

Page 344: ... step 2 Step 2 Check the ring count delay settings Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly Click Settings Fax Settings ...

Page 345: ...end the fax Note The Multi Send application does not support the XPS output type To use XPS use the regular faxing method Can you send faxes The problem is solved Go to step 2 Step 2 Load the original document properly Load the original document faceup short edge first into the ADF tray or facedown on the scanner glass in the upper left corner Note Do not load postcards photos small items transpar...

Page 346: ...hone number manually Can you send faxes The problem is solved Contact technical support Received fax has poor print quality Action Yes No Step 1 Ask the person who sent you the fax to Check if the quality of the original document is satisfactory Increase the fax scan resolution if possible Resend the fax Is the fax print quality satisfactory The problem is solved Go to step 2 ...

Page 347: ...le it to load the Web page correctly Print a network setup page or menu settings page and then locate the IP address in the TCP IP section Click Settings Fax Settings Analog Fax Setup In the Max Speed menu click one of the following 2400 4800 9600 14400 33600 Click Submit and then resend the fax Is the fax print quality satisfactory The problem is solved Go to step 3 Step 3 Replace the toner cartr...

Page 348: ...rinter cable is securely attached to the printer and the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Go to step 3 Connect the printer cable securely to the printer and the computer print server option or other network device Step 3 Check if the power cord is plugged into the ...

Page 349: ...uptible power supplies or extension cords Connect the printer power cord directly to a properly grounded electrical outlet Go to step 6 Step 6 Check other electrical equipment plugged into the outlet Are the other electrical equipment working Unplug the other electrical equipment and turn on the printer If the printer does not work then reconnect the other electrical equipment and then go to step ...

Page 350: ...ument or photo you want to scan is open in another application or being used by another user Is the file you want to scan open in another application or being used by another user Close the file you are scanning Go to step 4 Step 4 Check if either the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings Is the Append time stamp or Overwri...

Page 351: ...or the document being scanned Are the Content Type and Content Source settings correct for the document being scanned The problem is solved Change the Content Type and Content Source settings to match the document being scanned Scanner unit does not close Action Yes No Check if there are obstructions in the scanner unit Lift the scanner unit Remove any obstruction keeping the scanner unit open Low...

Page 352: ...ontact technical support The problem is solved Poor scanned image quality Action Yes No Step 1 Check if an error message appears on the display Is there an error message on the printer display Clear the error message Go to step 2 Step 2 Check the quality of the original document Is the quality of the original document satisfactory Go to step 3 Increase the scan resolution settings for a higher qua...

Page 353: ...ust the toner darkness When the print becomes faded replace the toner cartridge Is the print quality satisfactory Go to step 6 See Print quality problems Step 6 Increase the scan resolution settings for a higher quality output Did the increased resolution produce a higher quality output Problem solved Go to step 7 Step 7 Check the scan settings From the Scan screen make sure the Content Type and C...

Page 354: ...rned on and that Ready appears on the printer display before scanning a job Does Ready appear before scanning the job Go to step 3 Go to step 2 Step 2 Turn off the printer then wait for about 10 seconds and then turn the printer back on Is there an error message on the printer display Clear the error message Go to step 3 Step 3 Check the cable connections between the printer and the print server t...

Page 355: ...An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Click Settings Apps Apps Management System tab Log From the Filter menu select an application status From the Application menu select an application and then click Submit Does an error message appear in the log Go to step 2 Contact technical support Step 2 Resolve the error Is the application working now The...

Page 356: ... instead of http before the printer IP address to access the Embedded Web Server Press Enter Does the Embedded Web Server open The problem is solved Go to step 3 Step 3 Check if the network is working Print a network setup page Check the first section of the network setup page and confirm that the status is Connected Note If the status is Not Connected then the connection may be intermittent or th...

Page 357: ... from accessing certain Web sites including the Embedded Web Server Does the Embedded Web Server open The problem is solved Contact your system support person Contacting technical support Please contact your local vendor or authorized service provider When you contact technical support you will need to be able to describe the problem you are experiencing the message on the printer display and the ...

Page 358: ...the Printing Software Host Software and related explanatory written materials Documentation The term Software shall be used to describe Printing Software Font Programs and or Host Software and also include any upgrades modified versions additions and copies of the Software The Software is being licensed to you under the terms of this Agreement KM grants to you a non exclusive sublicense to use the...

Page 359: ...MAGES OR FOR ANY CLAIM BY ANY THIRD PARTY KM OR ITS LICENSOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES S...

Page 360: ...uctions In the case of a new device being purchased the used one can also be given to our dealer for appropriate disposal Recycling of this product will help to conserve natural resources and prevent potential negative consequences for the environment and human health caused by inappropriate waste handling This product complies with RoHS 2002 95 EC directive Product disposal Do not dispose of the ...

Page 361: ...Guidelines for energy efficiency What is an ENERGY STAR product An ENERGY STAR product has a special feature that allows it to automatically switch to a low power mode after a period of inactivity An ENERGY STAR product uses energy more efficiently saves you money on utility bills and helps protect the environment ...

Page 362: ...e power switch is turned off 0 W The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automa...

Page 363: ...sumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions The grant of a telepermit for...

Page 364: ...itzerland The filter must be used as metering pulses are present on all analog telephone lines in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse nº de référence 80D1877 devant être installé sur toute ligne recevant des impulsions de comptage en Suisse Ce filtre doit être utilisé pour toute installation car ces impu...

Page 365: ...Konica Minolta Business Solutions Europe GmbH Europaallee 17 D 30855 Langenhagen Germany Phone 49 0 511 7404 0 www develop eu A6WD 9565 00A ...

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