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3.

If your system does not have Softex Docking Services or Softex BayManager, go to step 5.

4.

If your system is running Microsoft Windows NT® with Softex Docking Services installed or if your system is
running Windows 95 or Windows 98 with Softex BayManager installed, perform the following steps.

a. Double-click the

Docking Services

or

BayManager

icon in the Windows system tray on the task bar.

The Softex BayManager window appears for Windows 95 or Windows 98. The Docking Services
window appears for Windows NT.

b. Click the

Remove/Swap

button.

5. If BayManager is not installed, preserve your data in one of these ways and then go to step 6:

Use the suspend mode.

Place the computer in suspend mode by pressing <Fn><Esc> (or <Scroll Lock><Esc> on an external
keyboard if the

External Hot Key

option is enabled in the System Setup program).

Use the suspend-to-disk mode.

Place the computer in suspend-to-disk mode by pressing <Fn><a> (or <Fn><q> on a French
keyboard). When the green power indicator turns off, continue.

6. Remove any device that may be installed in the modular bay (see

Figure 2

).

a. Close the computer display and turn the computer over.

b. Slide the modular bay latch toward the

Unlock

icon to release the device in the bay. Hold the latch in

the unlock position while pulling the device out of the bay.

c. Release the latch after you remove the device.

Figure 2. Removing a Device from the Modular Bay

7. Slide the new battery firmly into the battery bay. You should hear a click when the battery is fully seated.

NOTE: Softex BayManager and Docking Services do not report a second battery installed in the modular
bay on the

Storage Devices

tab

.

8.

If your system is running Microsoft Windows NT with Softex Docking Services or Windows 95 or Windows 98 with
Softex BayManager, click

OK

. Then click

OK

to close the Softex window.

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Summary of Contents for Latitude CPx H Series

Page 1: ...um are registered trademarks and SpeedStep is trademark of Intel Corporation As an ENERGY STAR partner Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any pr...

Page 2: ...s on how to install driver software on your computer Customizing Your Computer instructions on accessing the System Setup program power management software and the Suspend to Disk utility all of which allow you to change system settings affecting your computer s power conservation features Removing and Replacing Parts instructions on how to remove and install hard disk drives and memory modules Tr...

Page 3: ...out technical changes to your computer or advanced technical reference material intended for experienced users or technicians Notational Conventions The following subsections list notational conventions used in this document Notes Notices and Cautions Throughout this guide blocks of text may be accompanied by an icon and printed in bold type or in italic type These blocks are notes notices and cau...

Page 4: ...ble parameters Commands are displayed in lowercase bold variable parameters those for which you substitute a value are displayed in lowercase italics constant parameters are displayed in lowercase bold The brackets indicate items that are optional Example del drive path filename p Command lines consist of a command and may include one or more of the command s possible parameters Command lines are ...

Page 5: ...Back to Contents Page ...

Page 6: ...Series computers include the Dell DualPoint integrated pointing device which provides a touch pad and a track stick to control the cursor on the display screen This section describes the major hardware and software features of your computer Figure 1 and Figure 2 show the front and back view of the computer respectively Figure 1 Front View of the Computer 1 Touch pad 2 Keyboard 3 Track stick 4 Powe...

Page 7: ...0 Infrared port 11 Security cable slot 12 PC Card slots 2 13 Hard disk drive 14 Security cable slot 15 Speaker Features Your Dell computer has the following features Full multimedia capability through the following standard features A 14 1 inch extended graphics array XGA thin film transistor TFT 1024 x 768 active matrix color display A CD ROM drive that can be used in the modular bay When you unp...

Page 8: ... MB of memory Two power conservation modes suspend mode and suspend to disk mode that help you conserve battery power If the batteries run out of power suspend to disk mode prevents data loss by copying all system data to the hard disk drive and turning off the computer Connectors for two 3 3 volt V or 5 V PC Cards The lower PC Card connector supports ZV PC Cards NOTE The PC Card controller suppor...

Page 9: ...disk drive The System Setup program lets you view and change the system configuration For more information see Using the System Setup Program Dell Diagnostics for evaluating the computer s components and devices NOTE If Dell did not install an operating system on your hard disk drive the drivers system utilities and diagnostics are available separately from Dell To order them see Getting Help for ...

Page 10: ...you don t understand a procedure described in this guide or if your computer does not perform as expected Dell provides a number of tools to help you For more information on these help tools see Getting Help Back to Contents Page ...

Page 11: ...H Series J Series User s Guide AC Adapter PC Cards Batteries Modular Bay CD ROM DVD ROM and CD RW Drives DualPoint Integrated Pointing Device Display Securing Your Computer Diskette Drive Connecting External Devices Keyboard I O Connectors Back to Contents Page ...

Page 12: ...Back to Contents Page Powering Your Computer Dell Latitude CPx H Series J Series User s Guide AC Adapter Power Management Settings Batteries Back to Contents Page ...

Page 13: ...computer is running on battery Battery Optimized Performance option lets your computer run on performance level optimized for battery power even if the computer is connected to an electrical outlet Adjust Properties lets you change the more performance options 2 To change the performance level click the desired option To access the Intel SpeedStep options when the flag icon is not visible on the t...

Page 14: ...performance level options 3 Click Apply to accept the settings 4 Click OK to close the Intel SpeedStep technology options window Setting the Advanced Options The Advanced options lets you disable various options To set Advanced options perform the following steps 1 Click the flag icon in the Windows system tray on the taskbar 2 Click the Adjust Properties option The Intel SpeedStep window opens 3 ...

Page 15: ...e appropriate text editor see the documentation that came with your operating system Attach your business card or other name tag to the computer Contact your credit card company and ask if it offers coded identification tags that allow your property to be returned to you without the risk of revealing your name address or telephone number Use a permanent marking or stenciling device to write your d...

Page 16: ...et the phone number and address of the caller Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer Preparing Your Computer for Travel To prepare your computer for travel perform the following steps 1 Remove any external devices attached to the computer and store them in a safe place If a diskette is in the diskette drive remove it Remove ...

Page 17: ...D ROM drive DVD ROM drive LS 120 drive CD RW drive Diskette drive and parallel cable for using the drive as an external device Travel module Traveling by Air You may want to take the following precautions when you are traveling by air with your computer Notify airport security in advance that you are bringing a portable computer Be sure to have a charged battery or the AC adapter and power cable a...

Page 18: ...ing the settings of your power management options to maximize battery life if you will be using battery power for extended periods If you are traveling internationally carry proof of ownership to speed your passage through customs If the computer is provided by your employer carry documentation of your right to use the computer Investigate the customs regulations of the countries you plan to visit...

Page 19: ...Back to Contents Page ...

Page 20: ...ft Windows 95 and Windows 98 Drivers Installing Microsoft Windows NT Drivers Installing Microsoft Windows 2000 Drivers NOTE For more information on using the operating system installed on your computer by Dell see the operating system user s guide that came with your computer Back to Contents Page ...

Page 21: ...ontents Page Customizing Your Computer Dell Latitude CPx H Series J Series User s Guide Using the System Setup Program System Setup Options Power Management Settings Suspend to Disk Utility Back to Contents Page ...

Page 22: ...l a primary hard disk drive perform the following steps 1 Save any open files turn off the computer and remove any installed batteries 2 Remove the hard disk drive from the drive bay Close the display and turn the computer over Using a small Phillips head screwdriver remove the screw see Figure 1 that holds the drive carrier in the drive bay Save the screw for use later in this procedure Figure 1 ...

Page 23: ... slight jar or bump can damage the drive heads and spinning plates thus rendering the drive inoperable CAUTION The primary hard disk drive may be hot to the touch under extreme environmental conditions If the drive is hot allow it to cool before you replace it Preparing a New Primary Drive Every primary hard disk drive must be physically formatted partitioned and logically formatted before it can ...

Page 24: ...ry Modules To remove or install memory modules perform the following steps 1 Close the display and turn the computer upside down 2 Remove the memory module cover Locate the small rectangular indentation at one end of the memory module cover Place the tip of your finger under the cover by the indentation and firmly lift it up When the door pops up lift it up to remove it and expose the memory modul...

Page 25: ... the module at a 45 degree angle press the memory module s edge connector firmly into the memory module socket c Pivot the memory module down until it clicks into place If you do not hear a click as each end of the memory module snaps into the metal tabs remove the memory module and reinstall it NOTICE After installation if the memory module cover does not fit or is difficult to close you may have...

Page 26: ...F1 on an external keyboard if the External Hot Key option is enabled If the total amount of memory shown is incorrect the memory module s may not be installed properly Repeat preparatory steps 1 through 4 and removal and installation steps 1 through 8 until the memory total is correct 9 Run the System Memory test of the Dell Diagnostics to confirm that all installed memory modules are operating co...

Page 27: ...Back to Contents Page Troubleshooting Your Computer Dell Latitude CPx H Series J Series User s Guide Dell Diagnostics Error Messages and Flash Codes Back to Contents Page ...

Page 28: ...tude CPx H Series J Series Intel Mobile Pentium III microprocessor For J Series microprocessor includes Intel SpeedStep technology Chip Set and Bus System chip set Intel Mobile 440BX AGPset Microprocessor data bus width 64 bits DRAM bus width 64 bits Address bus width 32 bits Flash EPROM 4 Mb AGP bus 66 MHz PCI bus 33 MHz PC Cards CardBus controller Texas Instruments PCI 1225 CardBus controller PC...

Page 29: ...28 192 and 256 MB 3 3 V SDRAM1 modules Standard RAM 32 MB memory module Maximum RAM 512 MB Memory clock speed 100 MHz Memory access time CL2 or CL3 Note CL3 indicates a CAS latency of 3 clocks BIOS address F000 0000 F000 FFFF Connectors Serial DTE 16 550 compatible 16 byte buffer connector Parallel unidirectional bidirectional or ECP connector Video connector PS 2 mini DIN connector Infrared port ...

Page 30: ...d digital to analog Interfaces Internal PCI bus AC97 External stereo line in minijack microphone in minijack headphones speakers out minijack Speakers two 8 ohm speakers Internal speaker amplifier 1 W channel into 8 ohms stereo Controls volume can be controlled through key combinations application program menus or the Speaker window in the Dell Control Center Windows 95 only Video Video type 64 bi...

Page 31: ...15 30 Dot pitch 0 28 mm Power consumption Panel typical 1 0 W Backlight 3 4 W Controls brightness can be controlled through a key combination Keyboard Number of keys 87 U S Canada Korea Thailand and locations that use traditional Chinese 88 Europe 90 Japan Key travel 2 8 mm 0 4 mm 0 11 inch 0 016 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Battery Type lithium ion Dimensions Height 21 5 ...

Page 32: ...to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input voltage 90 to 135 VAC and 164 to 264 VAC Input current maximum 1 5 A Input frequency 47 to 63 Hz Output current 4 5 A maximum at 4 second pulse 3 51 A continuous Rated output voltage 20 0 VDC Height 27 94 mm 1 1 inches Width 58 42 mm 2 3 inches Depth 133 35 mm 5 25 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 40 C ...

Page 33: ...e 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration Operating 0 9 GRMS using a random vibration spectrum that simulates user environment Storage 1 3 GRMS using a random vibration spectrum that simulates air truck shipment Maximum shock4 Operating 152 4 cm sec 60 0 inches sec equal to a half sine pulse width of 2 ms Sto...

Page 34: ...29 oz Power Supply voltage 5 V 5 VDC Supply current 25 mA maximum operating for track stick and touch pad combined ESD In accordance with IEC 801 2 Track Stick Interface PS 2 compatible X Y position resolution 250 counts sec 100gf Size Protrudes 5 mm higher than surrounding keycaps Power Supply voltage 5 V 5 VDC Supply current 25 mA maximum operating for track stick and touch pad combined ESD In a...

Page 35: ... 2 Battery performance features such as charge time and life span can vary according to the conditions under which the computer and battery are used 3 Weights are shown with a hard disk drive a battery in the battery bay and a travel module diskette drive or a CD ROM drive in the modular bay Your computer might weigh more or less depending on its configuration 4 Measured with the hard disk drive i...

Page 36: ...Back to Contents Page Getting Help Dell Latitude CPx H Series J Series User s Guide Help Overview Contacting Dell Back to Contents Page ...

Page 37: ...or Softex BayManager Software If your system does not have Softex Docking Services or Softex BayManager see Installing Devices in the Modular Bay Without Softex Docking Services or Softex BayManager Software If you are removing a device from the modular bay and installing a battery see Batteries If your system is running Windows 2000 device swapping in the modular bay is supported by the operating...

Page 38: ...tch with one hand while pulling the device out of the bay with the other hand c After you remove the device release the modular bay latch 8 Slide the new device firmly into the modular bay You should hear a click when the device is fully seated NOTE Softex BayManager and Softex Docking Services do not report a second battery installed in the modular bay on the Storage Devices tab 9 Click OK Then c...

Page 39: ...d turn the computer over b Slide the modular bay latch toward the Unlock icon Keep holding the modular bay latch with one hand while pulling the device out of the bay with the other hand c After you remove the device release the modular bay latch Slide the new device firmly into the modular bay You should hear a click when the device is fully seated 7 Dock the computer if necessary 8 Turn on the c...

Page 40: ...he System devices list in the Device Manager For Windows 98 with APM click Start Settings Control Panel System Device Manager System devices For Windows 98 with ACPI click Start Settings Control Panel System Hardware Device Manager System devices Either APM or ACPI options will appear at the top of the System devices list To adjust the configuration settings for APM operating systems such as Micro...

Page 41: ... Setup Options Entering the System Setup Program Enter and use the System Setup program as follows For APM operating systems such as Windows 95 Windows 98 with APM and Windows NT press Fn F1 at any time on the keyboard or Scroll Lock F1 on an external keyboard if the External Hot Key option is enabled If you press Fn F3 or Scroll Lock F3 on an external keyboard if the External Hot Key option is en...

Page 42: ...your computer Fields next to the options contain settings or values You can change those values that appear bright on the screen Options or values that you cannot change because they are determined or calculated by the computer appear less bright Help The box on the upper right half of screens 1 2 and 4 displays help information for the option with a currently highlighted field Computer data The b...

Page 43: ...un The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display or print out test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adj...

Page 44: ... subsection you may want to start the Dell Diagnostics so that you can see it on your display When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diagnostics is loading After the diagnostics loads the Diagnostics Menu appears see Figure 1 The menu allows you to run all or specific diagnostic tests or to exit to the MS DOS prompt For a quick check ...

Page 45: ...est groups in the order they will run if you select All from the Run tests menu category Press the up or down arrow key to highlight a test device group On the right side of the screen the Devices for Highlighted Group area lists the computer s currently detected hardware and some of the relevant settings The lower right side of the screen displays information about your integrated drive electroni...

Page 46: ...mporarily saved in RAM Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer For example you may not see a printer listed although you know one is attached to your computer Instead the printer is listed as a parallel port The computer recognizes the parallel port as LPT1 which is an address that tells the computer ...

Page 47: ...escribes the function and purpose of the highlighted device in the Device Groups For example the following information appears when you select the Device Help category for Diskette in the Device Groups list Diskette drive A The diskette disk drive device reads and writes data to and from diskettes Diskettes are flexible recording media sometimes contained in hard shells Diskette recording capaciti...

Page 48: ......

Page 49: ...ort Replicators APR or C Dock Family Expansion Stations you can run the computer on AC power by connecting the AC adapter to the C Port APR or C Dock Expansion Station NOTE If you are running your computer on AC power with a battery installed the AC adapter charges the battery if needed and then maintains the battery s charge NOTICE To avoid overheating the AC adapter should be in a ventilated are...

Page 50: ...ter On To turn on the computer press the power button See Figure 1 in Introduction NOTE If your computer s operating system is locked up that is it does not respond to commands press and hold down the power button for at least five seconds to shut it off Back to Contents Page ...

Page 51: ...oes not support ZV NOTES A PC Card is not a boot device The type of a card refers to its thickness not its functionality Your computer recognizes most I O cards and automatically loads the device driver associated with that card NOTICE Take extra precautions if you use extended PC Cards in your computer Extended cards are longer versions of standard PC Cards They fit into and operate correctly wit...

Page 52: ... in firmly until the card is completely seated in the internal PC Card connector 4 If you encounter too much resistance when inserting it do not force the card Check the card s orientation and try again Figure 1 Installing a PC Card PC Card Blanks Save the blank to use whenever you do not have a PC Card installed The blank protects the PC Card connector from dust and other particles Removing PC Ca...

Page 53: ...lls you how the card is configured Automatically loads the proper device driver if it is available on the hard disk drive If drivers are not available on the hard disk drive prompts you to install them using the device driver diskette that came with the card The operating system automatically detects a PC Card and opens the Add New Hardware menu from the Control Panel For more information see the ...

Page 54: ...gnificantly less hazardous to the environment than the lithium metal technology used in some other batteries such as watch batteries Spent batteries should not be placed with common household waste products Contact local authorities for the location of a chemical waste collection program nearest you Keep the following information in mind when you are running your computer from the battery You can ...

Page 55: ...rage drive modules Number and type of PC Cards and other external devices you use Kinds of application programs you run Capacity of the memory modules you install the higher the capacity the more power used Use of the infrared port When you activate suspend mode known as standby in the Microsoft Windows 98 operating system the computer can run on battery power for approximately one week if the bat...

Page 56: ...nd turn the computer over b Slide the battery bay latch toward the Unlock icon Hold the latch with one hand while pulling the battery out of the bay with the other hand c Release the latch after you remove the battery 6 Slide the new battery firmly into the battery bay You should hear a click when the battery is fully seated 7 If you put the computer into suspend or suspend to disk mode press the ...

Page 57: ...e System Setup program Use the suspend to disk mode Place the computer in suspend to disk mode by pressing Fn a or Fn q on a French keyboard When the green power indicator turns off continue 6 Remove any device that may be installed in the modular bay see Figure 2 a Close the computer display and turn the computer over b Slide the modular bay latch toward the Unlock icon to release the device in t...

Page 58: ...overheating Allow the battery to cool for several minutes before checking the charge level again If the battery is experiencing a permanent failure when you press the battery test button you will see no indicators If you install such a battery into the computer the amber battery indicator on the computer flashes rapidly To purchase a new battery call Dell or access the Dell World Wide Web site at ...

Page 59: ...ed NOTICE Never turn off the computer while the drive access indicator is on Doing so could cause data loss Instead close all of your application programs before you turn off the computer Second Low Battery Warning The second low battery warning a steady amber battery indicator occurs when you have about 5 minutes of battery life left under current conditions and the computer is not connected to a...

Page 60: ...s the AC adapter about 1 hour to fully charge a battery that has been completely discharged If the computer determines that the battery is near full capacity the AC adapter skips the express charging process and starts trickle charging the battery If the computer is on it takes up to 2 5 hours to charge a fully discharged battery depending on which devices you are using and which programs you are ...

Page 61: ... to an electrical outlet The battery is even being recharged when you use AC power The battery s life expectancy is largely determined by the number of charges it receives so use an electrical outlet to run the computer whenever possible You can customize power management by individually controlling the computer s power conservation features These features reduce power consumption by monitoring ap...

Page 62: ... APR or an Expansion Station You must turn the computer off before installing the drive in the modular bay For detailed instructions on installing devices in the modular bay see Using the Modular Bay Figure 1 DVD ROM CD ROM or CD RW Drive Installed in Computer NOTICE Protect the DVD ROM and CD ROM drives when they are not in the modular bay Do not squeeze the drive or place objects on top of it do...

Page 63: ...if you want to use the CD ROM or DVD ROM drive For instructions on changing the Auto Insert Notification option see the operating system user s guide Caring for CD DVD CD RW Discs When handling and using the discs follow these precautions Never use a damaged or warped disc Always hold the disc by its edges Do not touch the surface of the disc Use a clean dry cloth to remove dust smudges or fingerp...

Page 64: ...CD CD recordable CD R single and multisession Video CD CD rewritable CD RW the 24x CD ROM and DVD ROM drives can read but not write to CD RW discs only the CD RWs can write to this type of disc DVD 5 the DVD ROM drive supports the DVD 5 format Back to Contents Page ...

Page 65: ...ss selection by simply clicking or double clicking on either the touch pad or the track stick DualPoint integrated pointing device software allows you to set the default for the type of cursor pointing device you want to use as well as sensitivity motion and drag and drop features of both the touch pad and track stick NOTES When enabled the DualPoint integrated pointing device whether touch pad on...

Page 66: ... an object position the cursor on the object and then tap the touch pad or the left touch pad button twice Using the Track Stick The track stick see Figure 2 detects the pressure and direction that you move your finger when touching the track stick cap located near the center of the keyboard The two buttons located between the touch pad and the space bar on the keyboard correspond to the left and ...

Page 67: ...lows you to set the default for the type of cursor pointing device you want to use as well as sensitivity motion and drag and drop features of both the touch pad and track stick To customize the DualPoint integrated pointing device perform the following steps 1 Click the Start button point to Settings and click Control Panel 2 Double click the Mouse icon to open the Mouse Properties window and cli...

Page 68: ...2 Align a new cap over the square track stick post and gently press the cap down onto the post 3 Test the track stick to ensure that the cap is seated properly Back to Contents Page ...

Page 69: ...ing the minimum brightness setting Table 1 Brightness Key Combinations and Their Functions Key Combinations Function Fn down arrow Decreases brightness Fn up arrow Increases brightness NOTES You cannot change contrast on an active matrix thin film transistor TFT display To use key combinations on an external keyboard enable the External Hot Key option in the System Setup program and use Scroll Loc...

Page 70: ...bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 640 x 480 VGA 16 M 24 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 640 x 480 VGA 4 2 B 32 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 800 x 600 SVGA 256 8 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 800 x 600 SVGA 65 k 16 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 800 x 600 SVGA 16 M 24 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 800 x 600 SVGA 4 2 B 32 bit 60 75 85 Hz 60 Hz NTSC 50 Hz PAL 1024 ...

Page 71: ...an unsupported refresh rate To display more colors select a lower resolution If you select a resolution and color combination that the system does not support the system automatically selects the next supported combination NOTE Color depth is based on 256 colors for 8 bit 65 536 colors for 16 bit 16 842 752 colors for 24 bit and 4 294 967 296 colors for 32 bit displays Table 3 lists the maximum co...

Page 72: ... the Colors box choose the number of colors from the menu provided For more information see your operating system documentation If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest possible setting Dual Display Mode With the Microsoft Windows 98 operating system you can use an external monitor as an extension of your ...

Page 73: ...on under a Microsoft Windows operating system or the ATI Mobility M1 video driver is not loaded This limitation may also be noted in operating systems other than Microsoft Windows If You Have Display Problems If your computer is receiving power but nothing appears on your display such as light text or graphics or the display image does not appear as you would expect try the following measures to r...

Page 74: ...CE The password features provide a high level of security for the data in your computer or hard disk drive However they are not foolproof If your data requires more security you should obtain and use additional forms of protection such as data encryption programs or PC Cards with encryption features If you forget any of your passwords call Dell For your protection Dell s technical support staff wi...

Page 75: ...d do not have an administrator password assigned or if you have both a primary and an administrator password assigned but forget them both call Dell NOTICE If you disable the administrator password the primary password is also disabled Using a Hard Disk Drive Password The hard disk drive password helps protect the data on your hard disk drive from unauthorized access You can also assign a password...

Page 76: ...her security cable slot is located between the S Video connector and the fan s air intake See Figure 2 in Introduction Description of Security Cable Slots The security cable slots allow you to attach a commercially available antitheft device to the computer Antitheft devices for portable computers usually include a segment of metal stranded cable with an attached locking device and associated key ...

Page 77: ... Existing Asset Tag and Service Numbers To view existing asset tag and service tag numbers perform the following steps 1 Click the Start button point to Programs and click MS DOS Prompt 2 Type cd c Dell Util and press Enter 3 Type asset and press Enter Assigning an Asset Tag Number An asset tag number can have up to ten characters any combination of characters excluding spaces is valid To assign o...

Page 78: ...lowed by the new owner tag and press Enter For example type the following command line and press Enter asset o ABC Company 4 When the system prompts you to verify the owner tag type y and press Enter The system displays the new owner tag Deleting an Owner Tag To delete the owner tag without assigning a new one perform the following steps 1 Click the Start button point to Programs and click MS DOS ...

Page 79: ...Option Description d Deletes the asset tag number o tag Specifies a new owner tag o d Deletes the owner tag Displays the Asset Tag utility help screen Back to Contents Page ...

Page 80: ...e into the drive until the eject button extends outside the drive casing NOTICE Do not travel with a diskette in the diskette drive Doing so could break the eject button and damage the drive To remove a diskette from the drive press the eject button to release the diskette and then pull the diskette out of the drive When data is being accessed from the diskette drive in the modular bay the drive a...

Page 81: ...e computer NOTICE When disconnecting external devices from the back of the computer wait 5 seconds after turning off the computer before you disconnect a device to avoid possible damage to the system board Figure 1 I O Connectors 1 Video connector 2 Parallel connector 3 Docking connector 4 USB connector 5 PS 2 connector 6 Serial connector 7 AC power connector 8 Infrared port Use Figure 2 to locate...

Page 82: ...cable from a microphone to the microphone jack also called the MIC IN jack Connect the audio cable from the speakers to the headphones speakers jack also called the line out speaker out jack Connect the line out cable from a record playback device to the line in audio in jack Cassette players CD players radios stereo systems and tape players are all record playback devices Connect the S Video inpu...

Page 83: ...and to the S Video TV out connector on your computer allows your computer to output video information to your television If your television uses a composite video cable for video input you need both the Composite TV Out Adapter cable that came with your computer and the composite video cable that came with your television Connecting these cables together then connecting them to your television com...

Page 84: ... keyboard to the C Port Family APR or the C Dock Family Expansion Station Keypad You can attach a PS 2 compatible external numeric keypad to the computer s mini DIN keypad connector NOTE If the computer is in suspend mode or suspend to disk mode when you attach an external keypad the device is recognized immediately by the computer when it resumes normal operation When you attach a numeric keypad ...

Page 85: ...of the configuration features are disabled If you are using a PS 2 compatible mouse that is not made by Microsoft and the mouse does not work properly reboot the computer If the mouse still does not work install the drivers from the diskette that came with the mouse and reboot the computer You can also connect an external mouse to the C Port Family APR or the C Dock Family Expansion Station Disket...

Page 86: ...t squeeze the drive or place objects on top of it doing so could damage the drive motor Connecting an External Monitor The computer s video connector is used to connect an external monitor to the computer To attach an external monitor perform the following steps NOTICE Do not place the monitor directly on top of your portable computer even if it is closed Doing so can crack the computer case the d...

Page 87: ...e Using an External Monitor When an external monitor is connected to the computer the video image automatically appears on the external monitor s screen when you boot your computer To toggle the video image between the display an external monitor or both simultaneously press Fn F8 on the keyboard Press Scroll Lock F8 on an external keyboard if the External Hot Key option is enabled in the System S...

Page 88: ... keys To activate the embedded numeric keypad press Num Lk The Num Lock indicator lights up Figure 1 Embedded Numeric Keypad Some key combinations can be used whether the keypad is off or on NOTE On an external keyboard use Scroll Lock with the appropriate keys if the External Hot Key option is enabled in the System Setup program Use the numeric keypad combinations in Table 1 to enable and disable...

Page 89: ...ght arrow Decreases contrast which has no effect on an active matrix display Not supported on DSTN screens 1 Fn left arrow Increases contrast which has no effect on an active matrix display Not supported on DSTN screens 1 Fn F5 not supported on Dell Latitude CPx H Series J Series Toggles the computer s display between regular video mode and reverse video mode white on black This key combination wo...

Page 90: ...ced Configuration and Power Interface ACPI or may require configuration with the Power Management Properties window in the Control Panel See Power Management Settings Power Conservation Key Combinations NOTE On an external keyboard use Scroll Lock with the appropriate keys if the External Hot Key option is enabled in the System Setup program Use the key combinations in Table 3 to activate or turn ...

Page 91: ...le and disable the speakers Table 5 Speaker Key Combinations Key Combinations Function Fn Page Up Volume Up Increases the volume of the integrated speakers and the external speakers if attached Fn Page Dn Volume Down Decreases the volume of the integrated speakers and the external speakers if attached Fn End Mute Toggle Enables and disables the integrated speakers and the external speakers if atta...

Page 92: ...up program Fn F3 Opens the Battery Status screen of the System Setup program This key combination does not function with ACPI Optical Media Drive Key Combinations NOTE On an external keyboard use Scroll Lock with the appropriate keys if the External Hot Key option is enabled in the System Setup program To eject drive press Fn F10 Back to Contents Page ...

Page 93: ...em BIOS detects the presence of external devices when you boot start or reboot your computer Figure 1 shows the connectors on the back of your computer NOTE For more information see Connecting External Devices NOTICE When disconnecting external devices from the back of the computer wait 5 seconds after turning off the computer before you disconnect a device to avoid possible damage to the system b...

Page 94: ...nated as LPT1 The Microsoft Windows operating systems automatically recognize the parallel device and configure it correctly The parallel port can also be configured for compatibility with the PS 2 standard Docking Connector The docking connector supports Dell s C Port Family APR and C Dock Family Expansion Station docking solutions USB Connector The USB connector supports the use of a USB hub dev...

Page 95: ...uter up to a distance of 1 meter m 3 3 feet ft This light is received by a compatible computer printer mouse or remote control The default address of the infrared port is COM3 To avoid resource conflicts with other devices remap the address of the infrared port When the computer is being used with the C Port APR Family or C Dock Expansion Station Family docking solution the infrared port on the co...

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Page 97: ...aluate the way that different settings affect how long you can operate the computer on battery power versus the relative efficiency of how the software performs experiment as follows Use the computer with all the options set at their default values Use the computer with all the options disabled or set to Off Use the computer with all the options set to their minimum or maximum values NOTE For Adva...

Page 98: ...ions with Windows 98 and Windows 2000 Table 1 identifies the power management key combinations for systems that are ACPI compliant NOTE To use key combinations on an external keyboard enable the External Hot Key option in the System Setup program and press Scroll Lock instead of Fn NOTE These key combinations function for Advanced Configuration and Power Interface ACPI compliant systems Table 1 Ke...

Page 99: ...not connected the computer s liquid crystal display LCD shuts off automatically You can set the Display Close option in the Power Management or Power Options Properties window in the Control Panel to several selections such as Standby Hibernate or Power Off The computer performs the specified operation when the display is closed NOTE If an external monitor is connected when you close the display t...

Page 100: ...aves data to random access memory RAM not to your hard disk drive before entering standby mode If the computer enters standby mode while running on battery power data loss from RAM can occur if the battery discharges completely You can activate standby mode by pressing Fn Esc To resume operation from standby mode press the power button NOTE With systems running under ACPI settings for power manage...

Page 101: ...e the readme S2D file which can be found in the Dell Utilities folder on your hard disk drive or on the S2D diskette that came with your computer In Windows 95 and Windows 98 operating systems do not use the Add Remove Devices option while in S2D mode unless Bay Manager is installed Hibernate Mode for Windows 98 and Windows 2000 Through the Power Options Properties in the Control Panel for ACPI co...

Page 102: ... window and set the power management features perform the following steps in Windows 98 1 Click the Start button point to Settings and click Control Panel 2 Double click the Power Management Properties icon The Power Management Properties window contains the following tabs Power Scheme allows you to select one of three power mode settings NOTE With systems running ACPI select the Notebook Portable...

Page 103: ...your computer s hardware configuration By allowing you to create your own power schemes the power options feature allows you to reduce the power consumption of your computer devices To access the Power Options Properties window and set the power management features perform the following steps in Windows 2000 1 Click the Start button point to Settings and click Control Panel 2 Double click the Powe...

Page 104: ...elp for more information on Power Options Properties ENERGY STAR Emblem The EPA s ENERGY STAR Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy efficient computer products The EPA estimates that use of ENERGY STAR computer products can save computer users up to two billion dollars annually in electricity costs Back to Content...

Page 105: ...work administrator before performing the procedures NOTE Your System Software CD contains drivers for operating systems that may not be on your computer Verify that the driver you are loading is under your operating system subdirectory For example if you want to install video drivers for a system running Windows 98 look under drivers win98 video Dell recommends that you print these procedures befo...

Page 106: ...start your computer Installing Docking Drivers NOTE If your computer uses Windows 95 or Windows 98 the computer is already configured to work with the Dell Latitude C Port Family Advanced Port Replicator APR or C Dock Family Expansion Station To successfully install docking drivers for your computer you must run the Dock QuickInstall program before you install the docking drivers Running Dock Quic...

Page 107: ...em creates a hardware profile for the C Port APR or the C Dock Expansion Station 3 To load the appropriate drivers for use with the C Port APR or C Dock Expansion Station follow the instructions on the display When prompted restart the computer 4 Install the appropriate drivers to use with a network expansion card in the C Dock Expansion Station Installing Video Drivers Video drivers control featu...

Page 108: ...tart button point to Settings and then click Control Panel The Control Panel window appears 2 Double click the Display icon The Display Properties window appears 3 Click the Settings tab 4 Change the Color Palette or Colors option to True Color 24 bit 5 Set the Screen area for your display to the appropriate size 6 Click Apply Installing Audio Drivers Dell provides audio drivers so you can customi...

Page 109: ...complete the installation 2 Insert the System Software CD into the drive 3 Click the Start button then click Run The Run dialog box appears 4 Click the Browse button 5 Select the appropriate drive for your CD ROM 6 Locate the setup exe file for the DualPoint integrated pointing device driver for your specific operating system 7 Click OK or press Enter 8 Follow the instructions on your display 9 Af...

Page 110: ... to restart your computer 8 Restart your computer to activate the BayManager software Installing MS DOS CD ROM Drivers CD ROM drivers must be installed in order to use the MS DOS CD ROM utility To install the CD ROM drivers perform the following steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the instal...

Page 111: ...evices from the Manufacturers list and Built In Infrared Port on Laptop or Desktop from the Models list and then click Next 8 To complete this portion of the installation follow the instructions on your display 9 To enable infrared support shut down and reboot your computer 10 If you are using Windows 98 the process is complete If you are using Windows 95 complete the procedure in Installing Infra...

Page 112: ...ext The system searches for the drivers on the CD you inserted in step 2 11 To complete the installation follow the instructions on your display 12 After the driver is updated close the Device Manager and open Windows Explorer 13 With the CD still in the drive click drive X where X is the CD ROM drive 14 Right click the smcirlap inf file A pop up menu appears 15 Click Install The smcirlap inf file...

Page 113: ... utilities See the readme s2d file for more information on using the suspend to disk partition utilities For more information on using the asset tag utility see your Dell computer documentation Installing the Intel SpeedStep Utility Intel SpeedStep technology conserves battery power by automatically adjusting the processor speed when you run your computer from the battery instead of AC power Intel...

Page 114: ...6 After the files are copied to your hard disk drive click Finish to restart your computer Back to Contents Page ...

Page 115: ...stem Software CD contains drivers for operating systems that may not be on your computer Verify that the driver you are loading is under your operating system subdirectory For example if you want to install video drivers for a system running Windows NT look under winNT video Dell recommends that you print these procedures before you begin NOTE For more information on using the operating system ins...

Page 116: ...ou need to use extended video modes check the documentation that came with the application program to determine if the drivers are provided If not contact the software manufacturer to get the necessary drivers To install the video drivers for Windows NT 4 0 perform the following steps 1 Save your work in all open application programs because you will need to restart your computer at the end of thi...

Page 117: ...erve battery power and view available power levels To install the power management utility perform the following steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the Dell System Software CD into the the CD ROM drive 3 Click the Start button and then click Run The Run dialog box ...

Page 118: ...k Latitude Look for the Softex Utilities Installation Guide on the left of the screen To install Softex Docking Services from the System Software CD perform the following steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the Dell System Software CD into the the CD ROM drive 3 Cli...

Page 119: ...ur computer at the end of this procedure to complete the installation 2 Insert the System Software CD into the CD ROM drive 3 Click the Start button then click Run The Run dialog box appears 4 Click the Browse button 5 Select the appropriate drive for your CD ROM 6 Locate the setup exe file for the audio driver for your specific operating system For example if you want to install audio drivers for...

Page 120: ...ter to activate the DualPoint integrated pointing device drivers Installing MS DOS CD ROM Drivers CD ROM drivers must be installed in order to use the MS DOS CD ROM utility To install the CD ROM drivers perform the following steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the S...

Page 121: ...s have the following filenames mks2d exe rms2d exe asset com and readme s2d 9 After the files are copied to your hard disk drive click Finish to restart your computer For more information on copying files see the documentation that came with the operating system After you copy the utilities to your hard disk drive you must restart your computer in the MS DOS mode to use the utilities Restart your ...

Page 122: ... Run 3 The Run dialog box appears 4 Type x winnt4 speedstp language setup where x is the drive letter of your CD ROM drive and language is English Japanese or Other and then click OK or press Enter 5 Follow the instructions on the screen 6 After the files are copied to your hard disk drive click Finish to restart your computer Back to Contents Page ...

Page 123: ... operating system subdirectory For example if you want to install video drivers for a system running Windows 2000 look under win2000 video Dell recommends that you print these procedures before you begin NOTE For more information on using the operating system installed on your computer by Dell see the operating system user s guide that came with your computer You can also access system tools and d...

Page 124: ...Double click the Display icon The Display Properties window appears 3 Click the Settings tab 4 Change the Colors option to True Color or 24 bit 5 Set the Screen area for your display to the appropriate size 6 Click OK Installing Audio Drivers Dell provides audio drivers so you can customize the sound features of your computer NOTE When you install the audio drivers the drivers for the internal mod...

Page 125: ...tware CD into the CD ROM drive 3 Click the Start button then click Run The Run dialog box appears 4 Type x win2000 touchpad setup exe where x is your CD ROM drive designator 5 Click OK or press Enter 6 Follow the instructions on your display 7 After the files are copied to your hard disk drive click Finish 8 Restart your computer to activate the DualPoint integrated pointing device drivers Install...

Page 126: ... resumes maximum processor speed when plugged into an electrical outlet NOTE This utility is available only for CPx J Series systems To install Intel SpeedStep perform the following steps 1 Insert the System Software CD into the CD ROM drive 2 Click the Start button and then click Run 3 The Run dialog box appears 4 Type x win2000 speedstp language setup where x is the drive letter of your CD ROM d...

Page 127: ...Mode System Primary Boot Second Device Docking Ethernet Pointing Device Time Boot Speed Docking IRQ Power Management Universal Connect Brightness Docking Status Primary Hard Drive Video Memory Click Volume External Hot Key Primary Password Wakeup on LAN NOTE Your use of the System Setup program depends on the power management scheme APM or ACPI used by your operating system See Power Management Co...

Page 128: ...e option directs the computer to resume normal operation when it is in suspend mode and detects an alarm from the real time clock RTC Such alarms can be set through various application programs In order for the alarms in these programs to work the Alarm Resume option must be set to Enabled NOTE With systems running under ACPI settings for power management features such as suspend sleep mode are co...

Page 129: ...combinations may not function with the Advanced Configuration and Power Interface ACPI or may require activation with the Power Management Properties window in the Control Panel BIOS Version BIOS Version displays the version number and release date of the BIOS in your computer A service technician may ask you for this version number if you call Dell for technical assistance NOTE Dell may periodica...

Page 130: ... boot from a network source connected to the PCMCIA card NIC if this capability is supported by the PCMCIA card For a change in the Boot First device option to take effect you must reboot your computer Boot Second Device If the computer cannot find the software it needs to start the operating system on the drive identified in Boot First device it will search the device named in Boot Second device ...

Page 131: ...ay CD DVD CD RW Drive Causes your computer to attempt first to boot from a bootable CD DVD or CD RW when that drive is installed in the system modular bay Modular Bay HDD Causes your computer to attempt to boot from the second hard disk drive installed in the modular bay PCI Slot NIC Causes your computer to attempt first to boot from a network source connected to the NIC card installed in the C Do...

Page 132: ...ick Volume option takes effect immediately rebooting is not required NOTE This option also controls the volume of the PC Card and error message beep codes Configure Setup Configure Setup allows you to restrict access to the System Setup program in the same way a system password restricts access to the system Only available when you set the administrator password CPU Serial Number CPU Serial Number...

Page 133: ...ault is 3 Minutes if the computer is powered by a battery To increase battery operating time set Disk Time out to a lower number However if your software requires frequent hard disk drive accesses using a higher time out setting may save battery power and time by minimizing the number of times the hard disk drive must power up NOTE Set Disk Time out to Disabled if using it causes compatibility pro...

Page 134: ...modular bay or connected to the parallel port When Diskette Reconfig is set to At Reboot Only such application programs run at normal speed but you must reboot after installing or attaching a diskette drive Display Close Display Close lets you determine whether your computer enters suspend mode when the display is closed or whether only the display is turned off Suspend the default Allows the comp...

Page 135: ...enables or disables the internal ethernet controller in the a Dell Latitude C Port Family Advanced Port Replicator C Port APR or C Dock Family Expansion Station A change to this option takes effect when you reboot Docking IRQ Docking IRQ tells the computer which IRQ to assign to the docking station or replicator during the boot sequence If this option is set to Optimized the docking station or rep...

Page 136: ...ds with encryption features Infrared Data Port Infrared Data Port allows you to avoid resource conflicts by remapping the address of the infrared ports or disabling the port The COM1 COM2 COM3 and COM4 settings allow you to take advantage of the computer s Fast IR support NOTE Before you enable infrared driver support you must enable the Infrared Data Port option by selecting a COM setting COM3 is...

Page 137: ...mmediately rebooting is not required Level 2 Cache Level 2 Cache tells you how much cache memory your computer has No user selectable settings are available for this option Modular Bay Modular Bay identifies the kind of device Diskette Drive Battery HDD hard disk drive indicates the drive s size LS 120 DVD ROM CD ROM or CD RW Drive that is installed in the modular bay If the modular bay does not c...

Page 138: ...LPT address freeing its interrupt for another device to use For a change in the Parallel Mode option to take effect you must reboot your computer Pointing Device Pointing Device enables and disables the computer s touch pad and track stick Settings for this option are Touch Pad PS 2 Mouse the default Serial Mouse Disables the touch pad and track stick and allows you to use a mouse connected to the...

Page 139: ...t foolproof If your data requires more security you should obtain and use additional forms of protection such as data encryption programs or PC Cards with encryption features Ring Event Resume Ring Event Resume lets you determine if the computer exits suspend mode when an installed modem card receives an incoming call This feature is supported if the optional internal modem is installed to use thi...

Page 140: ... are controlled from the Power Management Properties window in the Control Panel The key combinations of Fn a or Scroll Lock a may not function with ACPI if the settings have not been activated from the Power Management Properties window The suspend to disk mode is referred to as the hibernate mode for systems running ACPI To activate the hibernate mode make sure that you have configured the appro...

Page 141: ...call more efficiently Smart CPU Mode Smart CPU Mode allows the computer to slow down the microprocessor automatically if it is not being actively used This feature is a key component to the thermal control of the system NOTE With systems running under ACPI power management settings are controlled from the Power Management Properties window in the Control Panel Certain features require configuratio...

Page 142: ...ngs for this option are Disabled the default Sets the system to operate in the lowest performance mode possible When this option is selected the SpeedStep tab of the Power Management Properties window will not be available Automatic Allows the BIOS to set the system into either AC performance or Battery performance mode at POST based on AC availability Maximum Optimized AC Allows the BIOS to set t...

Page 143: ...emove a memory module System Primary System Primary displays the current status of the primary hard disk drive password and allows you to assign or change this password Settings for this option are Disabled the default Indicates that no primary hard disk drive password is assigned Enabled Indicates that a primary hard disk drive password is currently assigned NOTICE The password features provide a...

Page 144: ...time when you connect the replicator to the computer When this option is set to Disabled the operating system generates a new profile each time you connect to a different docking device Video Memory Video Memory displays the amount of video memory installed on the system board No user selectable settings are available for this option Wakeup on LAN Wakeup on LAN enables the computer to power up whe...

Page 145: ...OS prompt type cd c dell util and press Enter to change to the directory on your hard disk drive that contains the S2D utility files If you are using an operating system that is not compatible with MS DOS see the readme s2d file for instructions 2 Type rms2d and press Enter Status messages appear on the display as the removal process progresses When the S2D partition has been removed the following...

Page 146: ...n on a new hard disk drive if Dell did not install MS DOS on your hard disk drive or if you are using an operating system that is not compatible with MS DOS read the readme s2d file before performing the following procedure 1 At an MS DOS prompt type cd c dell util and press Enter to change to the directory on your hard disk drive that contains the S2D utility files 2 Type mks2d and press Enter As...

Page 147: ...l assistance Bad command or file name The command you entered does not exist or is not in the pathname you specified Make sure that you have typed the command correctly placed spaces in the proper location and used the correct pathname Cache disabled due to failure The primary cache internal to the microprocessor has failed Call Dell for technical assistance Data error The diskette or hard disk dr...

Page 148: ...ve tests in the Dell Diagnostics CD ROM drive controller failure 1 The CD ROM drive does not respond to commands from the computer Turn off the computer remove the drive and boot the computer from a bootable diskette Then turn off the computer again reinstall the drive and reboot the computer If the problem persists try another drive Then run the CD ROM Drive tests in the Dell Diagnostics Hard dis...

Page 149: ...mory odd even logic failure at address read value expecting value An installed memory module may be faulty or improperly seated Reseat the memory modules and if necessary replace them Memory write read failure at address read value expecting value An installed memory module may be faulty or improperly seated Reseat the memory modules and if necessary replace them No boot device available The compu...

Page 150: ...ogram The time or date stored in the System Setup program does not watch the system clock Correct the settings for the Date and Time options For instructions see System Setup Program Timer chip counter 2 failed A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics Unexpected interrupt in protected mode The keyboard controller may be malfunctioning or an ...

Page 151: ...ed Make sure that a memory module is installed in one of the memory module sockets on the system board The computer will not function unless at least one memory module is installed 3 1 1 Slave DMA register failure Run the System Set tests in the Dell Diagnostics If the program does not load call Dell for technical assistance 3 1 2 Master DMA register failure Run the System Set tests in the Dell Di...

Page 152: ...nfigured for COM2 or COM4 IRQ4 Available for use by a PC Card unless the integrated serial port or infrared port is configured for COM1 the default or COM3 IRQ5 Available for use by the audio controller IRQ6 Generated by the diskette drive controller to indicate that the diskette drive requires the attention of the microprocessor IRQ7 Available for use by a PC Card or audio controller if the paral...

Page 153: ... PS 2 mouse data area 000A0000 000BFFFF Video RAM 000C0000 000CFFFF Video BIOS 000CC000 000CDFFF Reserved for PC Card 000F0000 000FFFFF System BIOS 00100000 03FFFFFF High memory area FD000000 FDFFFFFF Video RAM FF200000 FF2FFFFF Video RAM FFFE0000 FFFFFFFF BIOS ROM I O Memory Map Table 6 provides a map of memory addresses reserved by the system for peripheral input output I O devices Use the infor...

Page 154: ...F7 Hard disk drive controller 0210 0217 Audio controller 0220 022F Audio controller 0270 0277 Fast IR 0376 0376 IDE controller 0378 037F LPT1 0388 038B Audio controller 038B 03BB VGA 03C0 03DF VGA 03E0 03E1 PC Card controller 03E8 03EF Fast IR 03F0 03F7 Diskette controller 03F8 03FF COM1 0530 0537 Audio controller 0778 077B ECP registers ECE0 ECFF USB controller FFA0 FFAF PCI IDE bus registers Bac...

Page 155: ...oute the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions NOTE Dell s Express Service Code system may not be available in all countries For instructions on using the technical support service see Technical Support Service and Before You Call Help Tools Dell ...

Page 156: ...ell technical support specialists to obtain technical information or submit requests via e mail to Dell Support You can contact Dell electronically by using the following addresses World Wide Web http www dell com http www dell com ap for Asian Pacific countries only http www euro dell com for Europe only http www dell com la for Latin American countries Anonymous file transfer protocol FTP ftp de...

Page 157: ...BBS are 1200 to 19 2K baud 8 data bits no parity 1 stop bit Automated Order Status System You can call this automated service to check on the status of any Dell products that you have ordered A recording prompts you for the information needed to locate and report on your order For the telephone number to call see the contact numbers for your region Technical Support Service Dell s industry leading...

Page 158: ... equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned ...

Page 159: ...u connected to a network Yes No Network version and network card Programs and versions Refer to your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting proc...

Page 160: ...ons For example to place an international call from Paris France to Bracknell England dial the international access code for France followed by the country code for the U K the city code for Bracknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of international access codes country codes and city code...

Page 161: ... York Ontario 011 Not required Chile Santiago 56 2 China Xiamen 86 592 Czech Republic Prague 00 420 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Pena...

Page 162: ...in Canada call the U S A for access to TechConnect BBS Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sale...

Page 163: ...al support Austin Texas U S A 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 U S A Austin Texas Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Dell Home and Small Business Group Customer Technical Support Retu...

Page 164: ... Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 Switchboard 512 338 4400 Europe Contact Numbers Country City Department Name or Service Area Code Local Number or Toll Free Number Austria Vienna NOTE Customers in Austria call Langen Germany for Technical Support and Customer Care Switchboard 01 491 040 Home Small Business Sales 01 795676 02 Home Small Business Sales Fax 0...

Page 165: ...l com cz E mail czech_dell dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Relational Customer Care 45170184 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site http support euro dell com dk E mail den_support dell com Finland Hels...

Page 166: ...rmany Langen Technical Support 06103 766 7200 Technical Support Fax 06103 766 9222 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 TechConnect BBS 06103 766 9666 Switchboard 06103 766 7000 Web site http www dell de supp...

Page 167: ...ium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Switchboard Brussels Belgium 02 481 91 00 Fax Brussels Belgium 02 481 92 99 Web site http support euro dell com be E mail tech_be dell com Netherlands Amsterdam Technical Support 020 581 8838 Customer Care 020 581 8740 Home Small ...

Page 168: ... Care 22 60 61 999 Sales 22 60 61 999 Switchboard 22 60 61 999 Fax 22 60 61 998 Web site http support euro dell com pl E mail pl_support dell com Spain Madrid Technical Support 902 100 130 Corporate Customer Care 902 118 546 Home Small Business Customer Care 902 118 540 TechConnect BBS 91 329 33 53 Corporate Sales 902 100 185 Home Small Business Sales 902 118 541 Switchboard 91 722 92 00 Web site ...

Page 169: ...S 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site http support euro dell com uk E mail dell_direct_support dell com Asia and Other Regions Contact Numbers Country City Department Name or Service Area Code Local Number or Toll Free Number Australia Sydney Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free ...

Page 170: ...upport Dimension and Inspiron toll free 0120 1982 56 or 0088 25 3355 Technical Support WorkStation OptiPlex and Latitude toll free 0120 1984 39 or 0088 22 7890 Y2K Support 044 556 4298 Customer Care 044 556 4240 Home and Small Business Group Sales 044 556 3344 Preferred Accounts Division Sales 044 556 3433 Large Corporate Accounts 044 556 3430 Faxbox Service 03 5972 5840 Switchboard 044 556 4300 K...

Page 171: ... customer assistance Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 04 810 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site http support euro dell com za E mail dell_za_support dell c...

Page 172: ...0080 60 1256 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate Sales toll free 0080 651 227 0800 33 555 Thailand NOTE Customers in Thailand call Malaysia for customer assistance Technical Support toll free 088 006 007 Customer Service Penang Malaysia 810 4949 Sales toll free 088 006 009 Back to Contents Page ...

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