Datamax M-Class, Operator'S Manual

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M-Class 91
If experiencing this problem…
Try this solution…
Nothing happens when trying to
print using a software program:
•
Ensure that the printer is at READY.
•
Observe the Front Panel, if the READY light does not flash as you send the format
check the protocol and port settings between the printer and host.
•
Ensure the interface cable meets the requirements found in Section 3.1.2.
Poor print quality:
•
The printhead may need cleaning; see Section 6.1.
•
Adjust the Heat and Print Speed settings through the Front Panel or by host
commands;
non-display printers see Section 4.5.2, display printers see Section 5.1.3.
•
The media/ribbon combination may not be compatible; contact a Media Representative.
•
The Printhead Leveling Cam may be incorrectly adjusted; see Section 6.2.
•
The Platen Roller may be dirty or worn; clean or call for service.
•
The Printhead Burn Line may need adjusting; see Section 6.3.
Skips labels when printing:
•
Media Calibration may be needed; non-display printers see Section 4.7, display
printers see Section 5.4.
•
The Media Sensor may be out of position; readjust the position; see Section 3.3.
•
The format may be within 1/8 inch of the label’s trailing edge. Try reducing or moving
the format slightly.
Unable to print rotated text:
The characters may be formatted outside the label dimensions. Ensure the row/column
values provide enough room for the height of the characters or bar code to be printed.
See the
Class Series Programmer’s Manual for details.