DataDirect Networks EF2800, User Manual

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T r o u b l e s h o o t i n g a n d P r o b l e m S o l v i n g
DataDirect Networks EF2800 FC RAID Storage System User Guide (V 1.0)
171
10.15.1.1 SAM: Manage/Utilities/Debug Utilities/Save Debug Logs/Save
Log Files
1.
You may optionally enter contact information, which will be
included in the log information file. By doing so, your contact
information and comments will help create a unique document
that may be used to identify the issue and origin when these logs
are being collected for diagnostic purposes.
2.
Make checkbox selections for the logs you want to collect:
- Device status summary - basic status and configuration
information for the device.
- Event logs - event logs from both controllers when in active-
active mode.
- Diagnostic debug logs - debug logs from both controllers when
in active-active mode.
- Boot logs - startup sequence for each storage controller.
- Critical error logs - up to 4 critical error dumps from each
controller. these will not exist if no critical errors have
occurred.
- CAPI trace - interface activity between the controller’s internal
processors.
3.
Click on
Generate Debug Logs
- this operation can take up to
several minutes, depending on the logs selected.”
4.
Click on
Download Selected Logs To File
- to use your browser’s
file save capabilities to save the log in the location you prefer.
5.
Name the file - to include date. bug number or problem name and
some indication that this is a combined log, e.g.
20030113_bug#123_Combined.logs.
10.15.1.2 Disk Array Administrator on Controller: Utilities Menu
1.
Start a “data capture” session on your terminal emulator program
(in Hyperterm this is the
Transfer/Capture Menu
drop-down menu
selection.
2.
Name the file - to include date. bug number or problem name and
SM-A or -B, e.g. 20030113_bug#123_SM-A.txt.