COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
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Functions
Group Function (System Telephone)
Group Function (System Telephone)
In addition to internal subscribers, the PBX can also manage groups. The
internal subscribers can become members of any (multiple) group(s). These
groups can be used, for example, to group internal subscribers into
particular departments or teams (Support, Marketing, Sales).
Membership in a group does not necessarily mean that a subscriber
receives calls sent to the group. A subscriber that is logged out is not
involved in any group functions. This can be especially important for
employees of a support department, who should not be available to
customers around the clock, but instead rotate in and out of the hotline.
Detailed Information About Group Functions (Call Types)
Notes:
If a group (subgroup) has been configured in the PBX as a member of a
group (main group), and a subscriber is a member of both of these
groups simultaneously, that subscriber will be handled only as a member
of the main group, during a call.
Subgroups (i.e. groups that have been configured in the PBX as
members of other groups) are "permanently logged in as incoming" and
"permanently logged in as outgoing" in the associated main group.
There are three different ways to log in:
