Troubleshooting
98-150471-A02
Chapter 8: Service
8-13
Service
8.6
Troubleshooting
8.6.1
Overview
This section describes an initial check of the primary functions of the SAILOR 900 VSAT
High Power system, and provides some guidelines for troubleshooting.
Generally, if a fault occurs without any obvious reason, it is always recommended to
observe the LEDs and the ACU display showing the active events. Possible failure states are
shown in the web interface and the display of the ACU:
• SAFE MODE (e.g. hardware error, missing communication link between the ADU and
ACU, excessive ship motion)
• XIM error (after exchange of modules)
• ADU POST error (hardware error)
• ACU POST error (hardware error)
For information on the function of the LEDs, see
Status signalling with LEDs and status
For a list of all the error messages and warnings, see
8.6.2
Event list for troubleshooting
You can use the event list for troubleshooting. It is described in detail at
on page 8-1. You can download the event list as part of a diagnostic
report.
8.6.3
Diagnostics report for troubleshooting
You can generate a diagnostic report containing results from the POST, all events and
system log information since the last reset to factory default. For more information see
Reports, syslog and SNMP traps
8.6.4
To verify that the antenna can go into tracking mode
In case there is no RX lock on the connected VSAT modem you can activate a service
profile to verify that the transponder data used during calibration are received correctly. If
the SAILOR 900 VSAT High Power can go into tracking mode it
is most
likely
not
defective.
1. Go to
SETTINGS
or
Satellite profiles
.
2. Activate a satellite profile that is used for azimuth calibration. This is a satellite profile
that uses the VSAT modem profile
Service & Calibration
.
3. Go to DASHBOARD and monitor the field System status. If the field ends up showing
Tracking, the SAILOR 900 VSAT High Power can track the satellite and is most likely not
the reason why the VSAT modem is not in RX lock.
SAILOR900HP.book Page 13 Monday, July 18, 2016 12:44 PM