Chapter 6: Maintenance and troubleshooting
98-169085-B
Troubleshooting
109
Software update still fails after
several retries
The terminal was unable to
upload new software to the
antenna.
Contact your supplier.
Software update transfer error
An error occurred while trying to
transfer the file for software
update to the terminal.
Try again later.
If the problem persists, contact
your distributor.
Software update transfer timeout The system timed out before the
software file was transferred to
the terminal.
Try again later.
Software version is already
installed
You are trying to update the
software to a version that is
already installed.
Check your existing software
version, e.g. in the web interface
under
Control panel
>
Support
>
About
.
Standard data speed limited due
to high temperature
The bit rate of the data channel
is reduced because the
temperature is too high.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Temperature sensor error
The temperature sensor does not
work properly.
Contact your supplier.
Temperature too high (critical)
Critically high temperature is
causing the terminal to shut
down.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Temperature too low (critical)
Critically low ambient
temperature is causing the
performance of the terminal to
be degraded or halted.
Move the terminal to a warmer
place.
Terminal temperature high
High ambient temperature may
cause the performance of the
system to be degraded or halted.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Terminal temperature too low
Low ambient temperature may
cause the performance of the
terminal to be degraded or
halted.
Move the terminal to a warmer
place.
The selected satellite is not visible
at current position
The terminal cannot find the
satellite selected in the user
interface. You may have selected
the wrong satellite for your
geographic location.
Displayed text
Explanation
Remedy
