Chapter 5: Configuration with web interface
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Support features
75
Support features
To open the Support page, select
gears
(Control panel)
> Support.
To view the Alerts
When an alert is registered, the web interface shows a warning icon
warningsign
in the icon bar as long
as the alert is active. The
Alerts
list only shows alerts that are currently active.
1. To view the alerts, click
warningsign
from the icon bar at the top of the web interface, or select
Alerts
from the
Support
page.
The
Alerts
page shows a list of active events. For more information on the event messages,
refer to
To view the Event log
The Event log shows events that occurred in the past and are no longer active. It includes
events of informational character describing normal phases of operation for the terminal, and
also alerts that have appeared in the Alerts list.
To view the event log, select
Event log
from the
Support
page.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your supplier for support, please enclose this file. To generate a diagnostic report, do as follows:
1. From the
Support
page, click
Diagnostics report
.
2. Click
Generate report
.
Note
It may take a few minutes to generate the report.
