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Chapter 7

Troubleshooting the DPA 7630/7610

Resolving Error and Warning Messages

7-26

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

<port> Definity MWI

controller <port>

not up

A request to set or clear a
Definity MWI light was
received from the Octel
system, but the
corresponding port
connected to the PBX is not
responding.

Verify that the cabling between the DPA 7630
and the Definity and Octel systems is set up
properly.

Refer to the

“Connecting to the Telco

Connectors” section on page 3-10

for

instructions on configuring these connections.

Definity MWI OFF

dial string not set

You have not configured the
dialing sequence options for
turning off MWI on the
Definity/Octel systems.

From the DPA 7630 main menu, choose
Configure.

Choose Octel/Definity integration
configuration.

Choose Definity MWI OFF
pre-extension dial string.

Enter the appropriate values obtained
from the Octel and Definity systems.

Table 7-10

Definity Errors and Warnings Explanation (continued)

Error

Explanation

Action

Summary of Contents for DPA 7610

Page 1: ...170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide Customer Order Number DOC 7811069 Text Part Number 78 11069 03 ...

Page 2: ...quipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one sid...

Page 3: ...red trademarks of Cisco Systems Inc and or its affiliates in the U S and certain other countries All other trademarks mentioned in this document or Web site are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0206R Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide Copyright 2000 2002 Cisco ...

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Page 5: ...xv Documentation CD ROM xv Ordering Documentation xvi Documentation Feedback xvi Obtaining Technical Assistance xvii Cisco com xvii Technical Assistance Center xvii Cisco TAC Web Site xviii Cisco TAC Escalation Center xix Document Conventions xix Overview 1 1 Understanding the DPA 7630 7610 1 2 DPA 7630 7610 Physical Description 1 2 Supported Protocols on the DPA 7630 7610 1 6 Data and Voice Proto...

Page 6: ...o CallManager 2 5 Resulting Line Configuration 2 5 Using the Hybrid Integration Mode 2 6 Understanding the Hybrid Integration Mode 2 7 Understanding Interaction with the Octel and PBX Systems 2 7 Understanding Interactions with the Cisco CallManager System 2 9 Implementing the Hybrid Integration 2 9 Connecting to the Octel and PBX Systems 2 9 Connecting to Cisco CallManager 2 12 Resulting Line Con...

Page 7: ... Systems on a Cisco DPA 7630 3 11 Connecting to the Meridian 1 and Octel Systems on a Cisco DPA 7610 3 15 Verifying Installation 3 18 Preparing the Cisco CallManager and Octel Systems 4 1 Overview of Required Tasks 4 1 Configuring Cisco CallManager 4 2 Adding the DPA 7630 7610 to Cisco CallManager 4 3 Using Auto Registration 4 3 Manually Adding the DPA 7630 7610 4 4 Setting Up the Voice Mail Hunt ...

Page 8: ...es 4 16 Getting Started with the DPA 7630 7610 5 1 Accessing Configuration Options 5 1 Using the Console Port 5 2 Using Telnet 5 2 Displaying the Main Menu 5 3 Configuring Network Settings 5 4 Setting the Host Name 5 4 Configuring Ethernet 5 6 Using DHCP 5 6 Renewing IP Address from DHCP 5 7 Setting the IP Address 5 8 Setting the Subnet Mask 5 8 Setting the Default Router 5 9 Assigning the DNS Ser...

Page 9: ...uring Octel Definity Integration Settings 6 1 Setting the Integration Mode on DPA 7630 6 2 Entering Dialing Sequences for MWI Activation on DPA 7630 6 2 Setting the Port Disable Policy on the DPA 7630 6 3 Setting Companding Law on DPA 7630 6 4 Clearing Definity MWIs on DPA 7630 6 5 Configuring Octel Meridian 1 Integration Settings 6 6 Setting the Integration Mode on DPA 7610 6 6 Configuring Octel ...

Page 10: ...uration Settings 7 8 Displaying System Status 7 8 Displaying Network Statistics 7 9 Displaying Port Status 7 9 Displaying Cisco CallManager Status 7 13 Displaying Octel Integration Status 7 14 Displaying Current Configuration 7 15 Working with the Event Log 7 15 Identifying a Syslog Server 7 16 Identifying the Syslog Facility 7 16 Selecting Logging Levels and Logged Ports 7 17 Displaying Recent Me...

Page 11: ...s A 5 Regulatory Compliance A 6 EMI Class A Warnings A 7 Translated Safety Warnings B 1 Qualified Personnel Warning B 1 Installation Warning B 2 Product Disposal Warning B 3 Restricted Area Warning B 4 No On Off Switch Warning B 6 Main Disconnecting Device B 7 Circuit Breaker 15A Warning B 8 Unit Grounding Protection Warning B 9 Safety Cover Requirement B 11 Jewelry Removal Warning B 12 Lightning ...

Page 12: ...Contents xii Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...

Page 13: ...ineers system administrators and telecom engineers should review this guide to learn the steps required to properly use the DPA 7630 7610 The tasks described in this guide are considered to be administration level tasks Because of the close interaction of the DPA 7630 7610 with Cisco CallManager Octel voice messaging system and Definity or Meridian 1 PBX systems these tasks require that you are fa...

Page 14: ...hoosing an Integration Mode Explains different scenarios and configurations by which you can add the DPA7630 7610 to your network Chapter 3 Installing the DPA 7630 7610 Describes the steps required to properly and safely install and configure the DPA 7630 7610 in your network Chapter 4 Preparing the Cisco CallManager and Octel Systems Provides details about information required from the Cisco Call...

Page 15: ...tions explain how to obtain documentation from Cisco Systems World Wide Web You can access the most current Cisco documentation on the World Wide Web at this URL http www cisco com Translated documentation is available at this URL http www cisco com public countries_languages shtml Documentation CD ROM Cisco documentation and additional literature are available in a Cisco Documentation CD ROM pack...

Page 16: ...om users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California U S A at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 Documentation Feedback You can submit comments electronically on Cisco com In the Cisco Documentation home page click the Fax or Email option in the Leave Feedback section at the bottom of...

Page 17: ...rams and resources at any time from anywhere in the world Cisco com is a highly integrated Internet application and a powerful easy to use tool that provides a broad range of features and services to help you with these tasks Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and mer...

Page 18: ...based on the priority of the problem and the conditions of service contracts when applicable Cisco TAC Web Site You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to this URL http www cisco com tac All customers partners and resel...

Page 19: ...mple SMARTnet SMARTnet Onsite or Network Supported Accounts NSA When you call the center please have available your service agreement number and your product serial number Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square bra...

Page 20: ... In this situation you might do something that could result in equipment damage or loss of data Tips use the following conventions Tip Means the following information will help you solve a problem The tips information might not be troubleshooting or even an action but could be useful information The symbol represents the key labeled Control for example the key combination D in a screen display mea...

Page 21: ...rkomen Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen kunt u het aanhangsel Translated Safety Warnings Vertalingen van veiligheidsvoorschriften raadplegen Varoitus Tämä varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin työskentelet minkään laitteiston parissa ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onn...

Page 22: ...evenzione di incidenti La traduzione delle avvertenze riportate in questa pubblicazione si trova nell appendice Translated Safety Warnings Traduzione delle avvertenze di sicurezza Advarsel Dette varselsymbolet betyr fare Du befinner deg i en situasjon som kan føre til personskade Før du utfører arbeid på utstyr må du være oppmerksom på de faremomentene som elektriske kretser innebærer samt gjøre d...

Page 23: ...r de prevención de accidentes Para ver traducciones de las advertencias que aparecen en esta publicación consultar el apéndice titulado Translated Safety Warnings Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att...

Page 24: ...About This Guide Document Conventions xxiv Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...

Page 25: ...voice messages are properly set on Cisco IP Phones connected to Cisco CallManager as well as on traditional telephony phones connected to Definity or Meridian 1 PBX systems Using the DPA 7630 7610 you can integrate the following systems Cisco CallManager 3 1 1 or higher Octel 200 and 300 voice messaging systems using APIC NPIC integration Octel 250 and 350 voice messaging systems using FLT A FLT N...

Page 26: ...onverts Dual Tone Multi Frequency DTMF tones to Skinny Client Control Protocol SCCP messages Converts Nortel Display Key commands to Skinny Client Control Protocol SCCP messages Provides companding law transcoding and voice compression Performs Real Time Transport RTP encapsulation of the voice message These sections provide additional detail about the interfaces and supported protocols on the DPA...

Page 27: ...es the following interfaces Lines C B A RJ 21 telco connectors used to connect 24 lines 8 ports per connector to the Definity and Octel systems These are four wire telco connectors matching the wiring scheme used by the Definity PBX systems Power connector provides power to the DPA 7630 Figure 1 1 Cisco DPA 7630 Rear View POWER LINE C LINE B LINE A 42824 RJ 21 Telco connectors Power connector ...

Page 28: ...e Figure 1 2 includes the following interfaces Telco connector RJ 21 telco connector used to connect 24 lines to the Meridian 1 and Octel systems This is a two wire telco connector matching the wiring scheme used by the Meridian 1 PBX systems Power connector provides power to the DPA 7610 Figure 1 2 Cisco DPA 7610 Rear View POWER LINE A 50224 Telco connector Power connector ...

Page 29: ... 45 port used to connect to IP network Console port RJ 45 port used for configuring and managing the DPA 7630 7610 LED status indicators used to indicate port and line status Figure 1 3 Cisco DPA 7630 7610 Front View 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CISCO DPA7630 ETHERNET CONSOLE POW ER STATUS TX RX 100 LIN K LIN K ETHERNET CONSOLE POWER STATUS TX RX 100 LINK LINK 428...

Page 30: ...r files over the network Dynamic Host Configuration Protocol DHCP dynamically allocates and assigns an IP address to network devices Real Time Transport Protocol RTP enables transporting of real time data such as interactive voice and video over data networks Skinny Client Control Protocol SCCP enables communication between the DPA 7630 7610 and Cisco CallManager Network Time Protocol NTP enables ...

Page 31: ...ification which indicates the state of network interfaces and statistics for network protocols The DPA 7630 7610 supports RFC 1213 on the Ethernet interface with the following caveats The digital telephony interfaces are not listed in the ifTable ifAdminStatus cannot be written and it is fixed at up ifLastChange returns as 0 ifSpecific returns as 0 0 atTable cannot be written No ip values can be w...

Page 32: ... amount of memory allocated is not recorded on a per thread basis Therefore cpmProcExtMemAllocated and cpmProcExtMemFreed are returned as 0 All threads run at the same priority Therefore for every process cpmProcExtPriority will be returned as normal It is not possible to change a process s priority so attempts to write cpmProcExtPriority are unsuccessful Calista DPA MIB The DPA 7630 7610 supports...

Page 33: ...ystem You might want to use your existing Octel voice mail system with your Cisco CallManager system In these cases the DPA 7630 7610 can assist your migration to Cisco CallManager Can I Just Use SMDI One difficulty with migration is that voice mail systems such as Octel were designed to integrate to only one PBX at a time To resolve this difficulty many people use Simplified Message Desk Interfac...

Page 34: ... appearing to the PBX as digital extensions referred to as per port or PBX integration cards PIC On PIC systems the voice and data streams for setting MWI are on the same path The MWIs are set and cleared via feature access codes on dedicated ports Because these PIC ports use proprietary interfaces you cannot use standard interfaces to connect them to the Cisco CallManager system However the DPA 7...

Page 35: ...l systems In this solution you are not using a Definity or Meridian 1 PBX system or you are choosing not to integrate them with your IP telephony system See Using the Simple Integration Mode section on page 2 2 Hybrid Used to integrate Cisco CallManager with existing Octel voice mail systems and Definity or Meridian 1 PBX systems See Using the Hybrid Integration Mode section on page 2 6 Multiple U...

Page 36: ...connect to the Octel system providing 24 Octel ports for call and MWI processing The DPA 7630 7610 translates the call and MWI messaging between Cisco CallManager and the Octel system Understanding Interactions with the Octel System The Octel voice mail system normally works by emulating a set of digital PBX phones When a call goes to voice mail the PBX rings one of those emulated phones The Octel...

Page 37: ...s and translate the sequence to the appropriate set of messages for Cisco CallManager Understanding Interactions with the Cisco CallManager System The DPA 7630 7610 connects to the IP network and accesses a Cisco CallManager TFTP server to get its port configuration and Cisco CallManager list After the configuration information has been transmitted using TFTP the DPA 7630 7610 tries to register it...

Page 38: ...y PBX ports Figure 2 2 Logical Connections of Simple Integration on the DPA 7630 DPA 7610 Connect all the lines you need from the telco connector on the DPA 7610 to the Octel system see Figure 2 3 There are 24 ports but if you have fewer than 24 Octel ports you can leave the remaining ports empty On the Octel system these 24 lines appear as 24 Meridian 1 PBX ports Octel Line C Ports 24 17 Line B P...

Page 39: ...communicate with Cisco CallManager Resulting Line Configuration This configuration results in 24 lines available for the following purposes Incoming and outgoing calls between the Cisco CallManager system and the Octel system via the DPA 7630 7610 Message waiting indicator MWI commands going from the Octel system to Cisco CallManager via the DPA 7630 7610 Octel DPA 7610 Ports 24 1 49957 All 24 por...

Page 40: ...g calls Once these 24 ports successfully connect to Cisco CallManager they appear in the database as Cisco IP Phones If some ports are not used they do not appear in the Cisco CallManager database For example if you are only using 12 ports only 12 IP phones appear in the Cisco CallManager database Additionally a separate virtual IP phone port 25 appears in Cisco CallManager This virtual IP phone i...

Page 41: ...m Cisco CallManager and the Definity or Meridian 1 PBX systems Understanding Interaction with the Octel and PBX Systems A Cisco CallManager IP based telephony system can be connected to a PBX using an ISDN PRI card in the Definity or Meridian 1 PBX systems and an ISDN PRI gateway on the IP network This setup allows users on the IP phones and users on the Definity or Meridian 1 digital phones to ma...

Page 42: ...these problems up to 16 of the ports on the DPA 7630 7610 can connect to the Octel system in the same way as in the simple integration mode You can then set up a separate hunt group for the IP phones which is accessed using one of the lines connected to the DPA 7630 7610 This solution enables the following call types to function properly because the caller and number are no longer lost Direct call...

Page 43: ...pear in Cisco CallManager Because the lines provide specific services incoming calls outgoing calls setting MWIs you need to configure them accordingly in Cisco CallManager Refer to the Configuring the DPA Ports and Phones section on page 4 10 for details Implementing the Hybrid Integration To implement the hybrid integration you must connect the DPA 7630 7610 to the Octel Cisco CallManager and De...

Page 44: ...ave 8 n available for incoming messages on ports 9 16 in addition to the 8 ports available on Line A Also ensure the MWI lines have a one to one correspondence with the MWI lines in Line C in both quantity and physical location For example if you assign the last four ports on Line B ports 13 14 15 and 16 to be Octel MWI lines you must also assign the last four ports on Line C ports 21 22 23 and 24...

Page 45: ...t four ports on Line C ports 21 22 23 and 24 to be Definity MWI lines The remaining ports on Line C ports 20 19 18 and 17 are not used DPA 7610 To use this configuration all MWI lines for the Meridian 1 and Cisco CallManager systems must pass through the DPA 7610 see Figure 2 6 Figure 2 6 Logical Connections of Hybrid Integration on the DPA 7610 Octel Meridian 1 PBX 1 1 2 3 2 3 Ports 24 1 DPA 7610...

Page 46: ...4 connect to the Meridian 1 system for setting the MWIs Ensure these MWI lines have a one to one correspondence with the MWI lines 9 16 in both quantity and physical location The remaining lines are not available You cannot use them to connect to the Octel system For example if you assign lines 13 14 15 and 16 to be Octel MWI lines you must also assign the lines 21 22 23 and 24 to be Meridian 1 MW...

Page 47: ... 7610 with Cisco CallManager Clusters page 2 19 Connecting Additional Ports to the PBX System If you need more MWI ports to the Definity or Meridian 1 system add an additional DPA 7630 7610 in hybrid mode see Figure 2 7 However you cannot use all 24 ports for Definity or Meridian 1 MWIs You must configure the DPA 7630 7610 following the guidelines for the hybrid integration see Implementing the Hy...

Page 48: ...nother full 24 ports dedicated to call processing between the two systems You can add additional DPA 7630 7610 in simple mode regardless whether your existing DPA 7630 7610 systems are in hybrid or simple mode You also can add as many DPA 7630 7610 systems as necessary to support your total Octel ports See Figure 2 8 for an illustration of an additional DPA 7630 7610 in simple mode added to a conf...

Page 49: ...he Octel system would use only the lines that were still operational allowing voice mail to function normally If you want to use this configuration be sure to review the information about setting the port disable policy in the Setting the Port Disable Policy on the DPA 7630 section on page 6 3 and the Setting the Port Disable Policy on the DPA 7610 section on page 6 7 for details The port disable ...

Page 50: ...ave 44 voice ports and 4 MWI lines on each DPA system you could use ports 1 22 for call processing lines and ports 23 and 24 for MWI lines You should also connect each DPA system to different switches Thus if one switch should go down or lose its connection to the network at least one DPA system would still be connected and able to communicate with Cisco CallManager Finally be sure to set the appr...

Page 51: ...the DPA 7630 7610 can still pass information from the Octel system to the PBX even if the connection from the PBX to one DPA 7630 7610 is lost In this scenario you should configure both DPA systems similarly following the guidelines for hybrid integration For example using ports 9 16 for MWI lines and ports 17 24 for PBX lines You also should be sure to evenly distribute the MWI lines between the ...

Page 52: ...the Octel system which are either delayed or queued until this DPA 7630 7610 is back up If all the PBX lines get disconnected the DPA 7630 7610 disables all its MWI lines and the Octel sends the MWIs to another DPA 7630 7610 If only some of the PBX lines get disconnected the DPA 7630 7610 makes fewer MWI lines available to the Octel system to reduce the load The DPA 7630 7610 with the larger capac...

Page 53: ...using Cisco CallManager clusters note that MWI commands do not propagate across inter cluster links The DPA 7630 7610 can set MWIs only for those extensions located on the same Cisco CallManager cluster as the DPA 7630 7610 itself Therefore to support multiple clusters you need to add additional DPA 7630 7610 devices IP IP IP IP telephony network Legacy PBX V Octel voicemail Gateway 79518 PSTN Def...

Page 54: ...PA 7630 7610 systems together To connect the two DPA 7630 7610 systems together you connect ports17 24 from the first DPA system to the second DPA The first DPA 7630 7610 in the chain is in hybrid mode It receives and passes MWI information and call processing information to the Octel system and passes MWI information to the next DPA 7630 7610 This DPA 7630 7610 also passes the information to the ...

Page 55: ... system and the PBX system In this scenario the two DPA 7630 7610 systems are connected to each other You cannot connect more than two DPA 7630 7610 systems together To connect the two DPA 7630 7610 systems together you connect ports17 24 from the first DPA system to ports 9 16 on the second DPA 7630 7610 You only need to connect those ports that have a corresponding Octel MWI lines on ports 9 16 ...

Page 56: ... passes the information to the first Cisco CallManager cluster The second DPA 7630 7610 is also in hybrid mode However it connects to the Octel system only to share call processing information It receives MWI information from the first DPA system and passes it to the second Cisco CallManager cluster and to the PBX system Figure 2 12 Cisco CallManager Clusters Octel and PBX Systems IP IP IP IP phon...

Page 57: ...ns provide instructions for safely installing the DPA 7630 7610 Preparing for Installation page 3 1 Installing the DPA 7630 7610 page 3 5 Connecting the DPA 7630 7610 to the Network page 3 8 Verifying Installation page 3 18 After completing the installation review the information in Chapter 4 Preparing the Cisco CallManager and Octel Systems Preparing for Installation Before installing the DPA 763...

Page 58: ...led and configured with digital line cards Lucent Definity G3 PBX systems optional only required for hybrid or multiple integration modes on the DPA 7630 Nortel Meridian 1 PBX systems optional only required for hybrid or multiple integration modes on the DPA 7610 IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Safety Warning Read the installation instructio...

Page 59: ... it serves as the main disconnecting device Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning Never defeat the ground conductor or operate the equipment in the absence of a suitably i...

Page 60: ...SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Warning The device is designed to work with TN power systems Required Tools and Cabling To install the DPA 7630 7610 you must have the following equipment Number 2 Phillips screwdriver Mounting...

Page 61: ...Follow these instructions to install it safely and securely Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety This unit should be mounted at the bottom of the rack if it is the only unit in the rack When mounting this unit in a partial...

Page 62: ...te These graphics show the DPA 7630 with its three telco connectors The DPA 7610 is similar but it has only one telco connector Caution Only use the screws provided when attaching the brackets Figure 3 1 Bracket Installation Front Panel Forward Figure 3 2 Bracket Installation Rear Panel Forward 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 CISCO DPA7630 ETHERNET CONSOLE POW ER STATUS TX RX 100 MBPS LIN K...

Page 63: ...ough the holes in the L brackets and into the threaded holes in the mounting posts Setting the DPA 7630 7610 on a Shelf or Table Before setting the DPA 7630 7610 on a desktop shelf or other flat secure surface adhere the rubber feet included with the DPA 7630 7610 To attach them to the chassis peel the rubber feet from the adhesive strip and place them adhesive side down onto the round recessed ar...

Page 64: ...ge 3 8 Connecting to the Console Port page 3 9 Connecting to the Telco Connectors page 3 10 Connecting to the Ethernet Port Use the Ethernet port to connect the DPA 7630 7610 to the IP network to access Cisco CallManager see Figure 3 4 The DPA 7630 7610 fully supports 10 100 Mbps half and full duplex Ethernet See the Configuring Ethernet section on page 5 6 for details Warning To avoid electric sh...

Page 65: ... Figure 3 5 To connect the DPA 7630 7610 to a terminal perform these steps Step 1 Connect the terminal using an RJ 45 to RJ 45 rollover cable and an RJ 45 to DB 9 adapter included with the DPA 7630 7610 Step 2 Configure your terminal or PC terminal emulation software for the following settings 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CISCO DPA7630 ETHERNET CONSOLE POW ER STAT...

Page 66: ...to the Octel and PBX systems slightly differently Refer to the instructions for the specific model you are using in one of the following sections Connecting to the Definity and Octel Systems on a Cisco DPA 7630 page 3 11 Connecting to the Meridian 1 and Octel Systems on a Cisco DPA 7610 page 3 15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CISCO DPA7630 ETHERNET CONSOLE POW ER S...

Page 67: ...ity systems Each telco connector connects to eight ports on the DPA 7630 see Figure 3 6 Figure 3 6 Connecting to the Telco Connectors on the DPA 7630 The pinouts on the telco connectors match those on a Definity four wire line card see Figure 3 7 for details with the following characteristics Each port consists of 2 telco pairs Each port is preceded by one unused pair the first unused pair is wire...

Page 68: ... with port 1 you skip a port cross the next two ports skip a port cross the next two ports and so on For example Leave pair 1 unused on both the DPA 7630 and Definity PBX Cross pairs 2 and 3 so that Tx transmit from DPA 7630 connects with Rx receive from the Definity PBX 1 26 25 50 Not used Phone 1 PBX 1 Not used Phone 2 PBX 2 Not used Phone 3 PBX 3 Not used Phone 4 PBX 4 Not used Phone 5 PBX5 Not...

Page 69: ...the DPA 7630 and Definity PBX Cross pairs 5 and 6 so that Tx transmit from DPA 7630 connects with Rx receive from the Definity PBX Figure 3 8 DPA 7630 Wiring to the Definity PBX System Connecting the DPA 7630 to Octel The wiring to the Octel system is more complicated because there are no unused pairs see Figure 3 9 for details 1 26 7 32 7 32 1 26 Port 1 55751 DPA 7630 Line C Definity PBX ...

Page 70: ...e you are integrating Cisco CallManager and Octel voice messaging systems There are 24 ports but if you have fewer than 24 Octel ports you can leave the remaining ports empty Hybrid Integration Mode If you want to connect Cisco CallManager Octel voice messaging system and Definity PBX system you must use the hybrid integration mode To use this configuration all MWI lines for the Definity and Cisco...

Page 71: ... DPA 7610 Use the single telco connector to connect the DPA 7610 to the Octel and Meridian 1 systems The telco connector connects to 24 ports on the DPA 7610 see Figure 3 10 Figure 3 10 Connecting to the Telco Connectors on the DPA 7610 The pinouts on the telco connectors match those on a Meridian 1 two wire line card see Figure 3 11 for details with each port consisting of 1 telco pair LINEA LINE...

Page 72: ...ding on the type of Octel system you are using For an Octel 200 300 system the wiring is identical to the DPA 7610 and Meridian 1 system See Figure 3 12 for an example of wiring to an Octel 250 350 system 1 25 26 50 Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 Line 13 Line 14 Line 15 Line 16 Line 17 Line 18 Line 19 Line 20 Line 21 Line 22 Line 23 Line 24 N...

Page 73: ...integrating Cisco CallManager and Octel voice messaging systems There are 24 ports but if you have fewer than 24 Octel ports you can leave the remaining ports empty Hybrid Integration Mode If you want to connect Cisco CallManager Octel voice messaging system and Meridian 1 PBX system you must use the hybrid integration mode To use this configuration all MWI lines for the Cisco CallManager and Meri...

Page 74: ...process proceeds as follows 1 Loads boot loader software image and starts up the DPA 7630 7610 2 Performs self tests on the hardware indicating whether the component passed for example Testing RAM passed Testing FLASH passed Testing EEPROM passed Testing Ethernet passed 3 Pauses for 10 seconds allowing you to access the boot loader by pressing the Esc key on the console terminal The boot loader al...

Page 75: ...tion Figure 3 13 DPA 7630 7610 Main Menu If the main software menu displays successfully you can begin configuring the device as described in Chapter 6 Configuring Octel Definity Integration Settings If the menu does not display properly verify your connections and follow suggestions in Chapter 7 Troubleshooting the DPA 7630 7610 45807 ...

Page 76: ...Chapter 3 Installing the DPA 7630 7610 Verifying Installation 3 20 Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...

Page 77: ...does not contain details about configuring the Cisco CallManager and Octel systems Refer to the documentation provided with those systems for installation and configuration instructions These sections provide details about the configuration requirements on the Cisco CallManager and Octel systems Overview of Required Tasks page 4 1 Configuring Cisco CallManager page 4 2 Configuring the Octel System...

Page 78: ...m Setup Checklist Task For More Information Cisco CallManager Configuration Add the DPA 7630 7610 to the Cisco CallManager database See Adding the DPA 7630 7610 to Cisco CallManager section on page 4 3 Verify that the voice mail hunt group is set up properly See Setting Up the Voice Mail Hunt Group section on page 4 5 Configure the ports from the DPA 7630 7610 as Cisco IP Phones in Cisco CallManag...

Page 79: ...onal instructions refer to the Cisco CallManager Administration Guide or the online help in the Cisco CallManager application Adding the DPA 7630 7610 to Cisco CallManager page 4 3 Setting Up the Voice Mail Hunt Group page 4 5 Configuring the DPA Ports and Phones page 4 10 Configuring the Message Waiting Light page 4 13 Adding the DPA 7630 7610 to Cisco CallManager When the DPA 7630 7610 and Cisco...

Page 80: ... host name assigned to the DPA 7630 7610 is used to populate the MAC address field in the record for the emulated phone in Cisco CallManager The default host name is SEP the last 10 digits of the MAC address of the DPA 7630 7610 Typically you should not change the default host name but to do so see the Setting the Host Name section on page 5 4 Cisco CallManager requires unique MAC addresses for al...

Page 81: ...ctions specific to the version of Cisco CallManager that you are using with the DPA 7630 7610 Setting Up the Voice Mail Hunt Group Using Cisco CallManager 3 1 Follow these steps to set up the voice mail hunt group on Cisco CallManager 3 1 Step 1 From Cisco CallManager choose Service Service Parameters Step 2 From the Server drop down list box choose a server Step 3 From the Services list choose Ci...

Page 82: ...BX system For example if you have the Octel system set to four rings set the setting in Cisco CallManager to 24 seconds MultiTenantMWIMode Set this flag to True if you want Cisco CallManager to use translation patterns to convert voice message box numbers into directory numbers when your voice mail system issues a command to set a message waiting indicator VoiceMail Enter the number used to access...

Page 83: ... steps Configuring Voice Mail Service Parameters on Cisco CallManager 3 2 page 4 7 Creating the Pilot Port for the Voice Mail Hunt Group page 4 8 Creating Voice Mail Profile for the Voice Mail Hunt Group page 4 9 Configuring Voice Mail Service Parameters on Cisco CallManager 3 2 Follow these steps to configure the voice mail service parameters on Cisco CallManager 3 2 Step 1 From Cisco CallManager...

Page 84: ...xtensions in the largest hunt group Forward No Answer Timeout The no answer timeout setting determines how much time is spent contacting a directory number before forwarding to voice mail You can specify the number of seconds allowed before the system determines that a call to an extension forwarded to the voice mail system When performing supervised transfers the Octel system expects a certain nu...

Page 85: ...see Entering Cisco CallManager Pilot Directory Number section on page 6 11 Step 3 Enter any other optional fields Step 4 Click Insert Creating Voice Mail Profile for the Voice Mail Hunt Group The voice mail profile enables you to assign a user a different mail box number than their extension number So if users have an extension that is a different number than their voicemail box on the Octel syste...

Page 86: ...es You must configure each of these phones in Cisco CallManager to ensure that calls are processed properly You access the phones using the Devices Phone menu in Cisco CallManager These sections provide details about the required settings in Cisco CallManager for the different ports Configuring Call Ports page 4 10 Configuring Octel MWI Ports page 4 11 Configuring the Virtual Port page 4 12 Config...

Page 87: ...le 4 5 for an overview of the required settings for both Cisco CallManager 3 1 and 3 2 Table 4 4 Incoming Call Ports Configuration Settings Field Description Directory Number Assign a directory number to each of these phones Ensure that these directory numbers are not included in the voice mail hunt group Assign one of these ports to be the primary or pilot directory number in the voice mail hunt ...

Page 88: ...DPA 7630 7610 does not directly interact with the end user phones verify that you configured these phones properly to forward to voice mail You might want to divide users into different hunt groups to access the voice mail system See Table 4 7 for an overview of the required settings for either Cisco CallManager 3 1 or 3 2 Table 4 5 Octel MWI Ports Configuration Settings Field Description Director...

Page 89: ... page 4 13 Configuring Message Waiting Indicators Using Cisco CallManager 3 2 page 4 14 Configuring Message Waiting Indicators for Cisco CallManager 3 1 You must configure these settings for each Cisco CallManager system in a cluster and you must stop and restart Cisco CallManager after making these changes Step 1 From Cisco CallManager choose Service Service Parameters Step 2 From the Server drop...

Page 90: ...ion on page 6 10 Configuring Message Waiting Indicators Using Cisco CallManager 3 2 Follow these steps to configure Message Waiting Indicators for Cisco CallManager 3 2 Step 1 From Cisco CallManager choose Feature Voice Mail Message Waiting Step 2 To enable MWI enter the following fields Directory Number enter directory number to which calls from a voice mail system are directed to enable the MWI ...

Page 91: ...ermining Incoming Call Mode The Octel system has two methods of receiving incoming calls on a Meridian 1 system using Hunt or Automatic Call Distribution ACD The Hunt method involves groups of forwarded phones which is similar to the method used in Cisco CallManager However the Meridian 1 system has a restriction on the number of hops in a forwarding chain similar to the ForwardMaxHopCount setting...

Page 92: ... to process outgoing calls and MWI commands However you must not have a single line supporting both incoming call processing and MWI commands Follow specific guidelines when physically connecting these lines to the DPA 7630 7610 see Connecting to the Telco Connectors section on page 3 10 You have some flexibility in determining the number of lines used for each of these tasks For example a company...

Page 93: ...ttings enable the DPA 7630 7610 to connect to the IP network and help you manage the device These sections provide details about configuring these settings on the DPA 7630 7610 Accessing Configuration Options page 5 1 Configuring Network Settings page 5 4 Configuring Passwords page 5 13 Configuring SNMP Settings page 5 15 Accessing Configuration Options You can access the Cisco DPA 7630 7610 confi...

Page 94: ...ts IP address or host name By default the device uses DHCP If you want to assign a specific IP address or host name you must first configure the network settings using the console port before connecting through a Telnet session To access the DPA 7630 7610 from a remote host with Telnet perform these steps Task Description Step 1 Connect the console terminal to the console port See the Connecting t...

Page 95: ... the previous menu Tip After connecting to the DPA 730 7610 you might need to press Ctrl r on the keyboard to refresh the screen to display the main menu Task Command Step 1 From the remote host enter the telnet command and the host name or IP address of the DPA 7630 7610 that you want to access telnet hostname ip_addr Step 2 At the prompt enter the password if you have configured one The DPA 7630...

Page 96: ...PA 7630 7610 See the Restarting the DPA 7630 7610 section on page 7 1 Setting the Host Name The host name is the device name sent to the Cisco CallManager server with the port number appended to it when the DPA 7630 7610 registers its ports with Cisco CallManager It appears in the MAC address field See the Adding the DPA 7630 7610 to Cisco CallManager section on page 4 3 for details Typically to e...

Page 97: ...For example if the DPA 7630 7610 has a MAC address of 123456790A it attempts to register its first port as a phone with MAC address of 34567890AB01 However if there is already a phone in the Cisco CallManager database with that MAC address registration fails Before You Begin If you choose to change the host name keep in mind these guidelines The host name cannot be the same as the name used to ide...

Page 98: ...net Step 4 Choose the option that matches the setting on the switch to which the DPA 7630 7610 is connected auto negotiation 10Mb s half duplex 10Mb s full duplex 100Mb s half duplex 100Mb s full duplex Step 5 Restart the DPA 7630 7610 Using DHCP If you are using Dynamic Host Configuration Protocol DHCP in your network the DPA 7630 7610 automatically obtains an IP address when you connect it to th...

Page 99: ...etails Setting the Host Name page 5 4 Setting the IP Address page 5 8 Setting the Subnet Mask page 5 8 Setting the Default Router page 5 9 Assigning the DNS Server page 5 9 Setting the Domain Name page 5 10 Identifying the Time Source for Event Logs page 5 10 Renewing IP Address from DHCP You might need to renew the IP address automatically assigned to the DPA 7630 7610 For example if you have cha...

Page 100: ...an IP address perform these steps Step 1 From the main menu choose Configure Step 2 Choose Network interface Step 3 Choose IP address Step 4 Enter the IP address to be used by the DPA 7630 7610 Step 5 Restart the DPA 7630 7610 Setting the Subnet Mask You must enter the subnet mask if you are not using DHCP The DPA 7630 7610 automatically obtains a subnet mask if you are using DHCP To set the subne...

Page 101: ... Enter the IP address of the default router Step 5 Restart the DPA 7630 7610 Assigning the DNS Server Domain Name System DNS allows users to specify remote computers by host names The DPA 7630 7610 uses DNS to resolve the host name of TFTP servers and Cisco CallManager systems when the system is configured to use names rather than IP addresses To set the DNS server perform these steps Step 1 From ...

Page 102: ...nizing Date and Time Settings The DPA 7630 7610 can synchronize its date and time settings with either a Network Time Protocol NTP server or Cisco CallManager This ensure that the log files record the accurate date and time for diagnostic traces These sections describe these settings Identifying the Time Source for Event Logs page 5 10 Setting Time Offset page 5 11 Assigning the NTP Server page 5 ...

Page 103: ...llManager server and the DPA 7630 7610 You also do not need an NTP server if you use this option Step 5 Restart the DPA 7630 7610 Setting Time Offset The DPA 7630 7610 uses the time offset to define the time zone of the NTP or Cisco CallManager servers if they are located in different time zones You set the time offset using seconds For example if the NTP server sends GMT time and you are in PST t...

Page 104: ...ose Configure Step 2 Choose Network interface Step 3 Choose NTP server Step 4 Enter the IP address of the NTP server Note If you are using DHCP to obtain an IP address on the DPA 7630 7610 the DHCP server should also indicate the NTP server Step 5 Restart the DPA 7630 7610 Enabling CDP The DPA 7630 7610 can advertise itself to other network devices using Cisco Discovery Protocol CDP Many network m...

Page 105: ...erform these steps Step 1 From the main menu choose Configure Step 2 Choose Network interface Step 3 Choose Set DSCP QoS values Step 4 Choose one of the following options Media traffic RTP packets carrying voice fax and modem calls Control traffic SCCP data packets carrying telephony control data All other traffic such as FTP HTTP SNMP and so on Step 5 Enter the new value for Media traffic or Cont...

Page 106: ...0 7610 does not have an assigned password To avoid unauthorized access assign passwords to this device Configuring the Login Password The login password enables you or other users to view the current status of the DPA 7630 7610 To configure the login password perform these steps Step 1 From the main menu choose Configure Step 2 Choose Passwords Step 3 Choose Login password Step 4 Enter the new pas...

Page 107: ...nly password which restricts access to the device allowing users to view information but not to make changes You can also configure a read write community string which allows users to make changes to the device remotely You must assign community strings read only and read write to complete the configuration process By default the read only community string is set to public which provides read only...

Page 108: ...d in RFC 1213 To add a contact name indicating the person responsible for the DPA 7630 7610 perform these steps Step 1 From the main menu choose Configure Step 2 Choose SNMP Step 3 Choose Contact name Step 4 Enter the name of the person responsible for the DPA 7630 7610 Configuring System Name The system name on the DPA 7630 7610 corresponds to the sysName variable defined in RFC 1213 To specify t...

Page 109: ...Configuring Trap Settings You can configure the DPA 7630 7610 to notify a network management system when certain significant system events occur You can also specify the IP address for the network management system that is acting as a trap receiver The DPA 7630 7610 supports the following traps Cold start trap generated when the DPA 7630 7610 starts up and obtains an IP address Warm start trap gen...

Page 110: ...nerate authentication traps Step 4 Press Enter to toggle between yes and no Configuring Trap Receiver Stations To set up to four trap receiver stations perform these steps Step 1 From the main menu choose Configure Step 2 Choose SNMP Step 3 Choose Trap receiver stations Step 4 Enter the IP address or host name of the network management system used to receive the traps ...

Page 111: ... Be sure to review Chapter 4 Preparing the Cisco CallManager and Octel Systems to ensure you have the information you need These sections provide details about the settings you need to configure on the DPA 7630 7610 Configuring Octel Definity Integration Settings page 6 1 Configuring Octel Meridian 1 Integration Settings page 6 6 Configuring Cisco CallManager Settings page 6 9 Configuring Octel De...

Page 112: ...integration mode perform these steps Step 1 From the main menu choose Configure Step 2 Choose Octel Definity integration Step 3 Choose Mode Step 4 Choose the appropriate configuration type Simple Cisco CallManager and Octel integration Hybrid Cisco CallManager Octel and Definity integration Step 5 Restart the DPA 7630 Entering Dialing Sequences for MWI Activation on DPA 7630 On Definity and Octel ...

Page 113: ...7630 also inserts a 1 second pause when dialing the command to the PBX after dialing 40 and before dialing the extension number Step 5 Restart the DPA 7630 Setting the Port Disable Policy on the DPA 7630 The disable policy is designed to prevent the Octel system from assuming a port is up when there is not an active Cisco CallManager or PBX connection Changing this policy can prevent the Octel sys...

Page 114: ...e if port 24 goes down port 16 will be disabled In this case ports 1 8 are never be disabled Disable when either down Disables a DPA 7630 7610 Octel port when either the connection to the PBX or to Cisco CallManager is lost Disable when both down Disables a DPA 7630 7610 Octel port when both the Cisco CallManager connection is lost and the PBX connection is lost Step 5 Restart the DPA 7630 Setting...

Page 115: ...able an MWI must also send the message to disable it However if the DPA 7630 is turned off or restarted after the Octel system has sent a MWI message the message might be lost Although the setting on the Octel system is correct if DPA 7630 was turned off before sending the message to the Definity system some user phones might have MWI lights constantly enabled If this happens you need to clear the...

Page 116: ...ion Mode on DPA 7610 You must choose the mode of integration by which you are implementing the DPA 7610 Simple Cisco CallManager and Octel integration Hybrid Cisco CallManager Octel and Meridian 1 integration Selecting the integration mode automatically forces the 24 ports on DPA 7610 to support particular settings To understand these settings review Chapter 2 Choosing an Integration Mode before s...

Page 117: ...rt Disable Policy on the DPA 7610 The disable policy is designed to prevent the Octel system from assuming a port is up when there is not an active Cisco CallManager or PBX connection Changing this policy can prevent the Octel system from attempting outgoing calls or setting MWIs This might be useful if you have configured your system for redundancy For example if the Octel MWI lines are distribut...

Page 118: ...e ports 1 8 are never be disabled Disable when either down Disables a DPA 7630 7610 Octel port when either the connection to the PBX or to Cisco CallManager is lost Disable when both down Disables a DPA 7630 7610 Octel port when both the Cisco CallManager connection is lost and the PBX connection is lost Step 5 Restart the DPA 7630 Setting Companding Law on DPA 7610 You must configure the encoding...

Page 119: ...in menu choose Configure Step 2 Choose Octel Meridian 1 integration Step 3 Choose Clear M1 MWIs Step 4 Enter the directory numbers or range of directory numbers to clear using this format 4419 4420 4440 4450 Configuring Cisco CallManager Settings You must configure the DPA 7630 7610 with specific settings based on your Cisco CallManager configuration After configuring these Cisco CallManager setti...

Page 120: ...TP servers Step 5 Restart the DPA 7630 7610 Entering MWI for Cisco CallManager On Cisco CallManager you must set the dialing sequence used to enable and disable the MWI on phones connected to Cisco CallManager These settings must match those entered in Cisco CallManager see the Configuring the Message Waiting Light section on page 4 13 To enter the MWI settings perform these steps Step 1 From the ...

Page 121: ...t need to enter a pilot directory number for DPA 7630 7610 A because extension 1000 is one of its own voice mail ports However you would need to enter 1000 as the pilot directory number on DPA 7630 7610 B This pilot directory number should match the one defined in Cisco CallManager see the Setting Up the Voice Mail Hunt Group section on page 4 5 To enter a pilot directory number perform these step...

Page 122: ...e steps to disable it Step 1 From the main menu choose Configure Step 2 Choose CallManager Step 3 Choose Fax Relay Step 4 Choose one of the following enabled disabled Step 5 Restart the DPA 7630 7610 Using Cached TFTP Responses to Access Cisco CallManager If the TFTP server is down you can configure the DPA 7630 7610 to rely on its last known good configuration setting to access Cisco CallManager ...

Page 123: ...reting LED Status page 7 6 Displaying Status and Configuration Settings page 7 8 Working with the Event Log page 7 15 Resolving Error and Warning Messages page 7 18 Restarting the DPA 7630 7610 After configuring options on the DPA 7630 7610 you might need to restart it for the changes take effect Restarting the DPA 7630 7610 causes it to lose any queued MWIs so check the queue before restarting To...

Page 124: ...to the DPA 7630 7610 using FTP the current image is automatically deleted If the FTP transfer terminates before the new file is copied to the DPA 7630 7610 the DPA 7630 7610 might not be able to start up See the Resolving an Incomplete Upgrade section on page 7 4 to resolve this problem To upgrade the main software image perform these steps Step 1 Obtain a configuration file whose name is in the f...

Page 125: ...e is in the following format dpa loader version bin where version indicates the release number such as 1 1 2 Step 2 Ensure the DPA 7630 7610 has started up normally Step 3 Connect to the DPA 7630 7610 using FTP and send the configuration file to it Step 4 While still connected to the DPA 7630 7610 using FTP enter a dir command to verify that the new file is on the DPA 7630 7610 Step 5 On the DPA c...

Page 126: ... in the Upgrading the Main Image section on page 7 2 Troubleshooting Suggestions Table 7 1 includes recommended troubleshooting suggestions for some common issues associated with the DPA 7630 7610 Table 7 1 DPA 7630 7610 Troubleshooting Suggestions Symptom Solution For More Information The Message Waiting Indicator MWI feature does not travel across an inter cluster trunk MWI commands are not prop...

Page 127: ...rectory numbers to clear using this format 4419 4420 4440 4450 Refer to the Clearing Definity MWIs on DPA 7630 section on page 6 5 and the Clearing Meridian 1 MWIs on DPA 7610 section on page 6 9 for details Check the event log to verify that MWI messages are being sent Refer to the Selecting Logging Levels and Logged Ports section on page 7 17 For the logging level choose Octel CM and enter the a...

Page 128: ...is error do one of the following Set the hop count system parameter to more than 12 Divide the DPA 7630 7610 into several hunt groups possibly all in the same forwarding chain to improve load balance Refer to the Setting Up the Voice Mail Hunt Group section on page 4 5 Table 7 1 DPA 7630 7610 Troubleshooting Suggestions continued Symptom Solution For More Information Table 7 2 LED Status Explanati...

Page 129: ...sole Link Console link connected N A Console link not connected 24 Ports Connected but not on call On call Not connected Table 7 2 LED Status Explanation continued LED On Flashing Off 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CISCO DPA7630 ETHERNET CONSOLE POW ER STATUS TX RX 100 LIN K LIN K ETHERNET CONSOLE POWER STATUS TX RX 100 LINK LINK 42823 LEDs ports 1 8 LEDs ports 9 16...

Page 130: ...g Port Status page 7 9 Displaying Cisco CallManager Status page 7 13 Displaying Octel Integration Status page 7 14 Displaying Current Configuration page 7 15 Displaying System Status The system status provides an overview of the current network settings on the DPA 7630 7610 Use this procedure to quickly check your network settings and connectivity information To display system status perform these...

Page 131: ...nection on the DPA 7630 7610 To display network statistics perform these steps Step 1 From the main screen choose Display Step 2 Choose Network statistics These statistics display for transmitted and received packets Octets Unicast packets Nonunicast packets Discarded packets Tip Press the Tab key to reset the network statistics while viewing Displaying Port Status The port status provides detaile...

Page 132: ...to set MWI commands on the Definity or Meridian 1 PBX systems Virtual This port is an IP phone used for setting MWI commands on Cisco CallManager Down The link to the Octel or PBX port is not connected Unused ports display as down Table 7 4 Port Status Status Description Used By Port Type DPA 7630 7610 Octel registering This indicates an intermediate state when the DPA 7630 7610 is starting up a p...

Page 133: ...with the port has registered and has a directory number assigned to it where DN xxxx indicates the directory number and substate indicates current port activity On hook Off hook Call in Octel emulated phone is ringing Call out Octel has made an outgoing call xxxx Octel has dialed out On call Octel port is on a call Transfer Octel system is transferring the caller Outcall Octel is dialling out a nu...

Page 134: ... Cisco CallManager Virtual DPA 7630 7610 Down The PBX port is down or the port has no physical link to the PBX PBX MWI DPA 7630 7610 Registering The PBX port is starting up PBX MWI DPA 7630 7610 Q xxxx The PBX port is up and there are MWI messages queued PBX MWI DPA 7630 O xxxx DPA is dialing out the MWI command xxx to the PBX PBX MWI DPA 7630 7610 Disabled The port is connected but is either disa...

Page 135: ...e Description Codec requested Indicates which codec requested and whether silence suppression was requested to be on or off G711 mu law SS on off G711 A law SS on off G729 SS on off G729A SS on off Note If G729 or G729A is requested G729A AB is used A if silence suppression is off AB if silence suppression is on Codec in use Indicates which codec used G711 mu law SS on off G711 A law SS on off G72...

Page 136: ...ich the DPA 7630 7610 is currently registered IP address Indicates the IP address of Cisco CallManager State Indicates the current status of the connection to Cisco CallManager Idle No connection is in progress Connecting The port is attempting to register with this Cisco CallManager system Retry back off A connection attempt failed and the DPA 7630 7610 is waiting before retrying Connect pending ...

Page 137: ... systems Tip Press the Tab key to reset the network statistics while viewing Displaying Current Configuration You can quickly display all the settings you have configured on the DPA 7630 7610 To display the configured settings perform these steps Step 1 From the main screen choose Diagnostics Step 2 Choose Show configuration Working with the Event Log The event log enables you to capture errors wa...

Page 138: ...ent logs for remote network management by performing these steps Step 1 From the main screen choose Diagnostics Step 2 Choose Event log Step 3 Choose Syslog server Step 4 Enter the IP address or host name of the network management system you want to designate as the syslog server Identifying the Syslog Facility You can identify the syslog facility used on messages sent to the syslog server To choo...

Page 139: ...aution You should not have the DPA 7630 7610 log any levels set to Errors warnings info trace unless you are actively troubleshooting or the DPA 7630 7610 might experience degraded performance To set logging levels or logged ports perform these steps Step 1 From the main screen choose Diagnostics Step 2 Choose Event log Step 3 Choose Set logging levels or Set logged ports Step 4 Work with a Cisco ...

Page 140: ... Messages The even log displays errors and warning messages on the DPA 7630 7610 Other messages also appear on screen Use the following sections to interpret and resolve these errors Resolving Hardware Errors page 7 18 Resolving Network and System Errors page 7 19 Resolving Cisco CallManager Errors page 7 21 Resolving Generic MWI Errors page 7 23 Resolving Definity Errors page 7 24 Resolving Merid...

Page 141: ...g correctly Immediately turn off the DPA 7630 7610 and unplug it Contact a Cisco technical representative for assistance Table 7 7 Network and System Errors and Warnings Explanation Error Explanation Action IP address refused The DHCP server rejected the DPA 7630 7610 s request for an IP address Check configuration of DHCP server If errors persist assign a static IP address Refer to Configuring Ne...

Page 142: ...the network interface to be shut down Check the event log for earlier errors Server address not configured A DNS query has been attempted but no DNS server has been configured 1 If the DPA 7630 7610 has a static IP address verify the DNS server has been configured Refer to Assigning the DNS Server section on page 5 9 for details 2 If you are using DHCP the DHCP server has not provided a DNS server...

Page 143: ...ords section on page 5 13 for details Attempt to use Get with invalid community name name The DPA 7630 7610 received an SNMP request with an invalid read only community name password Check the community string setting on the DPA 7630 7610 and ensure that your network management system has the correct password Refer to the Configuring SNMP Settings section on page 5 15 for details Attempt to use Se...

Page 144: ...Choose CallManager MWI OFF directory number 4 Enter the appropriate values obtained from the Cisco CallManager system CM MWI queue full The MWI queue for the virtual port is full You might have too many MWI lines assigned to the DPA 7630 7610 Consider using multiple DPA 7630 7610 systems to off load the MWI activity Refer to Using the Multiple Integration section on page 2 13 for additional instru...

Page 145: ...to Configuring Cisco CallManager section on page 4 2 for details and online help included with Cisco CallManager for additional assistance port number Port using cached TFTP response The port is using a cached TFTP response to access the Cisco CallManager server The Cisco CallManager server is currently not reachable Verify that it is up and running and that the network connection to it from the D...

Page 146: ...g properly MWI set from call port An MWI has been set from a port that is a call only port ports 1 8 In hybrid mode you cannot use ports 1 8 for setting MWI Move the MWI line from a call port 1 8 to an MWI port 9 16 Table 7 9 Generic MWI Errors and Warnings Explanation continued Error Explanation Action Table 7 10 Definity Errors and Warnings Explanation Error Explanation Action Failed to set MWI ...

Page 147: ...configuration type Simple Cisco CallManager and Octel integration Hybrid Cisco CallManager Octel and Definity integration Definity MWI ON dial string not set You have not configured the dialing sequence options for setting MWI on the Definity Octel systems 1 From the DPA 7630 main menu choose Configure 2 Choose Octel Definity integration configuration 3 Choose Definity MWI ON pre extension dial st...

Page 148: ...y and Octel systems is set up properly Refer to the Connecting to the Telco Connectors section on page 3 10 for instructions on configuring these connections Definity MWI OFF dial string not set You have not configured the dialing sequence options for turning off MWI on the Definity Octel systems 1 From the DPA 7630 main menu choose Configure 2 Choose Octel Definity integration configuration 3 Cho...

Page 149: ...610 main menu choose Configure 2 Choose Octel Meridian 1 integration 3 Choose Mode 4 Choose the appropriate configuration type Simple Cisco CallManager and Octel integration Hybrid Cisco CallManager Octel and Definity integration Failed to set MWI MWI key lamps did not come on The PBX did not set the MWI lamps properly Verify the connection to the PBX system and verify that the PBX port is configu...

Page 150: ...nd verify that the PBX port is configured properly and enabled Failed to set MWI PBX port is down or disabled The PBX port is down or has been disabled while setting an MWI The MWI queue is full so the MWI request cannot be put back on the queue for another PBX port to try later Verify the connection to the PBX system and verify that the PBX port is configured properly and enabled Table 7 11 Merid...

Page 151: ...ge A 2 Port Pinouts page A 2 Regulatory Compliance page A 6 Physical and Operating Specifications Table A 1 includes the physical and operating specifications of the DPA 7630 7610 Table A 1 Cisco DPA 7630 7610 Specifications Specification Value or Range Dimensions H x W x D 1 75 x 17 25 x 15 5 inches Weight 5 2kg 11lbs 8oz Power 100 240 VAC 50 60 Hz Processor 50 MHz MPC 860T Operating environment ...

Page 152: ...1systems labeled Line A Maximum cable length between the DPA 7630 7610 and the Definity Meridian 1 and Octel systems is 100 meters RJ 45 jack for the 10 100BaseT connection labeled Ethernet RJ 45 jack for the console connector labeled Console 3 pin IEC AC adapter Port Pinouts These sections describe the port pinouts on the DPA 7630 Console Port Pinouts page A 2 Telco Port Pinouts DPA 7630 page A 3...

Page 153: ...d 6 RxD 7 DSR Table A 2 Console Port Connector Pinouts continued Pin Number Function Table A 3 Telco Port Connector Pinouts on DPA 7630 Pin Number Function 1 26 Unused 2 27 Port 1 receive 3 28 Port 1 transmit 4 29 Unused 5 30 Port 2 receive 6 31 Port 2 transmit 7 32 Unused 8 33 Port 3 receive 9 34 Port 3 transmit 10 35 Unused 11 36 Port 4 receive 12 37 Port 4 transmit 13 38 Unused 14 39 Port 5 rec...

Page 154: ...ed 23 48 Port 8 receive 24 49 Port 8 transmit 25 50 Unused Table A 3 Telco Port Connector Pinouts on DPA 7630 continued Pin Number Function Table A 4 Telco Port Connector Pinouts on DPA 7610 Pin Number Function 1 26 Port 1 transmit receive 2 27 Port 2 transmit receive 3 28 Port 3 transmit receive 4 29 Port 4 transmit receive 5 30 Port 5 transmit receive 6 31 Port 6 transmit receive 7 32 Port 7 tra...

Page 155: ...eive 15 40 Port 15 transmit receive 16 41 Port 16 transmit receive 17 42 Port 17 transmit receive 18 43 Port 18 transmit receive 19 44 Port 19 transmit receive 20 45 Port 20 transmit receive 21 46 Port 21 transmit receive 22 47 Port 22 transmit receive 23 48 Port 23 transmit receive 24 49 Port 24 transmit receive 25 50 Unused Table A 4 Telco Port Connector Pinouts on DPA 7610 continued Pin Number ...

Page 156: ...adian Standards Association 4 EN European Norm 5 IEC International Electrotechnical Commission EMC FCC6 Part 15 CFR7 47 Class A ICES8 003 Class A with UTP9 Cable EN55022 Class A with UTP Cable CISPR22 Class A with UTP Cable AS NZS10 3548 Class A with UTP Cable VCCI11 Class A with UTP cable EN55022 Class B with FTP12 Cable CISPR22 Class B with FTP Cable AS NZS 3548 Class B with FTP12 Cable VCCI Cla...

Page 157: ...ts for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense cfr reference 15 21 Warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These l...

Page 158: ...nstallation and protection distance are used Taiwan BSMI Class A Warning Warning This is a Class A Information Product when used in residential environment it may cause radio frequency interference under such circumstances the user may be requested to take appropriate countermeasures This Class A digital apparatus complies with Canadian ICES 003 Cet appareil de la classe A est conforme á la norme ...

Page 159: ... or buyer should be aware of this If this type was sold or purchased by mistake it should be replaced with a residential use type Japan VCCI Warning This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the use...

Page 160: ...Appendix A Technical Specifications Regulatory Compliance A 10 Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...

Page 161: ...aarschuwing Installatie en reparaties mogen uitsluitend door getraind en bevoegd personeel uitgevoerd worden Varoitus Ainoastaan koulutettu ja pätevä henkilökunta saa asentaa tai vaihtaa tämän laitteen Avertissement Tout installation ou remplacement de l appareil doit être réalisé par du personnel qualifié et compétent Achtung Gerät nur von geschultem qualifiziertem Personal installieren oder ausw...

Page 162: ...g ska endast installeras och bytas ut av utbildad och kvalificerad personal Warning Read the installation instructions before you connect the system to its power source Waarschuwing Raadpleeg de installatie aanwijzingen voordat u het systeem met de voeding verbindt Varoitus Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen Attention Avant de brancher le système sur la source d alim...

Page 163: ...and regulations Waarschuwing Het uiteindelijke wegruimen van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen Varoitus Tämä tuote on hävitettävä kansallisten lakien ja määräysten mukaisesti Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et ou directives de respect de l environnement Renseignez vous auprès de l...

Page 164: ...atsen met beperkte toegang Een plaats met beperkte toegang is een plaats waar toegang slechts door servicepersoneel verkregen kan worden door middel van een speciaal instrument een slot en sleutel of een ander veiligheidsmiddel en welke beheerd wordt door de overheidsinstantie die verantwoordelijk is voor de locatie Varoitus Tämä laite on tarkoitettu asennettavaksi paikkaan johon pääsy on rajoitet...

Page 165: ...bruker et spesielt verktøy lås og nøkkel eller en annen sikkerhetsanordning og det kontrolleres av den autoriteten som er ansvarlig for området Aviso Esta unidade foi concebida para instalação em áreas de acesso restrito Uma área de acesso restrito é uma área à qual apenas tem acesso o pessoal de serviço autorizado que possua uma ferramenta chave e fechadura especial ou qualquer outra forma de seg...

Page 166: ... système non équipé d un commutateur marche arrêt débrancher le cordon d alimentation Warnung Bevor Sie an einem System ohne Ein Aus Schalter arbeiten ziehen Sie das Netzkabel heraus Avvertenza Prima di lavorare su un sistema che non è dotato di un interruttore on off scollegare il cavo di alimentazione Advarsel Før det skal utføres arbeid på et system som ikke har en av på bryter skal strømlednin...

Page 167: ... accessible à tout moment parce qu elle fait office de système principal de déconnexion Warnung Der Netzkabelanschluß am Gerät muß jederzeit zugänglich sein weil er als primäre Ausschaltvorrichtung dient Avvertenza Il gruppo spina presa deve essere sempre accessibile poiché viene utilizzato come dispositivo di scollegamento principale Advarsel Kombinasjonen støpsel uttak må alltid være tilgjengeli...

Page 168: ...käytetään Yhdysvaltain UL testilaboratorion luetteloimaa Underwriters Laboratory Listed ja sertifioitua korkeintaan 60 voltin tasavirralle ja 15 ampeerin jännitteelle sopivaa sulaketta tai suojakytkintä Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit dépend de l installation du local Vérifier qu un fusible ou un disjoncteur homologué et classé UL de 60 V...

Page 169: ...oresde corriente estén protegidos por un fusible o interruptor automático aprobado por Underwriters Laboratory UL y certificado por una agencia local de seguridad y que tenga una capacidad no mayor de 60 voltios de corriente directa y 15 amperios Varning Denna produkt är beroende av i byggnaden installerat kortslutningsskydd överströmsskydd Kontrollera att säkring eller överspänningsskydd som är L...

Page 170: ...l apparecchiatura in assenza di un conduttore di protezione installato in modo corretto Se non si sa con certezza che è disponibile un collegamento di messa a terra adeguato esaminare le Norme CEI pertinenti o rivolgersi a un elettricista qualificato Advarsel Jordingslederen må aldri hindres og utstyret må aldri brukes uten at en forsvarlig jordingsleder er installert Kontakt elektrisitetstilsynet...

Page 171: ...sikköä ei saa käyttää ilman suojakantta Yksikön käyttö ilman suojakantta mitätöi turvallisuushyväksynnät ja aiheuttaa tulipalon ja sähköiskun vaaran Attention Le plateau de sécurité est une partie intégrante du produit Pour éviter tout risque de feu ou d accident électrique n utilisez jamais l unité lorsque ce plateau n est pas installé Les garanties de sécurité seraient annulées Warnung Die Siche...

Page 172: ...to No haga funcionar este producto sin la cubierta de seguridad instalada de lo contrario se invalidarían las aprobaciones de seguridad y se correría el riesgo de incendio o de descargas eléctricas Varning Skyddshuven är en väsentlig del av produkten Använd inte enheten utan installerad skyddshuv Om enheten används utan skyddshuven på plats upphävs alla säkerhetsgodkännanden och risk för brandfara...

Page 173: ...n Metallgegenstände erhitzen sich wenn sie an das Netz und die Erde angeschlossen werden und können schwere Verbrennungen verursachen oder an die Anschlußklemmen angeschweißt werden Avvertenza Prima di intervenire su apparecchiature collegate alle linee di alimentazione togliersi qualsiasi monile inclusi anelli collane braccialetti ed orologi Gli oggetti metallici si riscaldano quando sono collega...

Page 174: ...ingar Metallobjekt hettas upp när de kopplas ihop med ström och jord och kan förorsaka allvarliga brännskador metallobjekt kan också sammansvetsas med kontakterna Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Waarschuwing Tijdens onweer dat gepaard gaat met bliksem dient u niet aan het systeem te werken of kabels aan te sluiten of te ontkopp...

Page 175: ...ge TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Waarschuwing Om elektrische schokken te vermijden mogen veiligheidscircuits met extra lage spanning genaamd SELV Safety Extra Low Voltage niet met telefoonnetwerkspanning TNV circuits verbonden worden LAN Lokaal netwerk poorten bevat...

Page 176: ...ise Einige LAN und WAN Ports verwenden auch RJ 45 Steckverbinder Vorsicht beim Anschließen von Kabeln Avvertenza Per evitare scosse elettriche non collegare circuiti di sicurezza a tensione molto bassa SELV ai circuiti a tensione di rete telefonica TNV Le porte LAN contengono circuiti SELV e le porte WAN contengono circuiti TNV Alcune porte LAN e WAN fanno uso di connettori RJ 45 Fare attenzione q...

Page 177: ...r koppla inte säkerhetskretsar med extra låg spänning SELV kretsar till kretsar med telefonnätspänning TNV kretsar LAN portar innehåller SELV kretsar och WAN portar innehåller TNV kretsar Vissa LAN och WAN portar är försedda med RJ 45 kontakter Iaktta försiktighet vid anslutning av kablar Warning The device is designed to work with TN power systems Waarschuwing Het apparaat is ontworpen om te func...

Page 178: ...ad the rack from the bottom to the top with the heaviest component at the bottom of the rack If the rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Waarschuwing Om lichamelijk letsel te voorkomen wanneer u dit toestel in een rek monteert of het daar een servicebeurt geeft moet u speciale voorzorgsmaatregelen nemen om ervoor te zor...

Page 179: ... directives ci dessous sont destinées à assurer la protection du personnel Si cette unité constitue la seule unité montée en casier elle doit être placée dans le bas Si cette unité est montée dans un casier partiellement rempli charger le casier de bas en haut en plaçant l élément le plus lourd dans le bas Si le casier est équipé de dispositifs stabilisateurs installer les stabilisateurs avant de ...

Page 180: ...lto con il componente più pesante sistemato sul fondo del supporto Se il supporto è dotato di dispositivi stabilizzanti installare tali dispositivi prima di montare o di procedere alla manutenzione dell unità nel supporto Advarsel Unngå fysiske skader under montering eller reparasjonsarbeid på denne enheten når den befinner seg i et kabinett Vær nøye med at systemet er stabilt Følgende retningslin...

Page 181: ...bien estable Para garantizar su seguridad proceda según las siguientes instrucciones Colocar el equipo en la parte inferior del bastidor cuando sea la única unidad en el mismo Cuando este equipo se vaya a instalar en un bastidor parcialmente ocupado comenzar la instalación desde la parte inferior hacia la superior colocando el equipo más pesado en la parte inferior Si el bastidor dispone de dispos...

Page 182: ...Appendix B Translated Safety Warnings Chassis Warning Rack Mounting and Servicing B 22 Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...

Page 183: ...610 to Cisco CallManager 4 3 B brackets attaching 3 5 C call ports configuring 4 10 CDP enabling 5 12 checklist for system setup 4 1 Cisco CallManager adding DPA auto registration 4 3 manually 4 4 clusters using with 2 19 configuring 4 10 configuring call ports in 4 10 configuring end user phones 4 12 configuring Octel MWI ports in 4 11 displaying status 7 13 enabling message waiting light 4 13 er...

Page 184: ... for Octel Definity integration 6 2 displaying Cisco CallManager status 7 13 current configuration 7 15 network statistics 7 9 Octel integration status 7 14 port status 7 9 system status 7 8 DNS server assigning 5 9 purpose 5 9 documentation organization xiv domain name assigning 5 10 DPA 7630 7610 adding to Cisco CallManager 4 3 4 4 configuring ports in Cisco CallManager 4 10 physical description...

Page 185: ...tting on DPA 7610 6 7 installation connecting console port 3 9 connecting Ethernet port 3 8 connecting telco connectors 3 10 network requirements for 3 2 procedure 3 5 required tools 3 4 safety warnings 3 2 verifying 3 18 integration mode choosing 2 1 setting DPA 7610 6 6 DPA 7630 6 2 IP address assigning 5 8 purpose 5 8 resetting 5 7 L LED status interpreting 7 15 location configuring 5 17 loggin...

Page 186: ...aying 7 9 purpose 7 9 NTP server assigning 5 10 purpose 5 10 O Octel supported versions 1 1 Octel Definity integration menu clear Definity MWIs 6 5 companding law 6 4 6 9 mode 6 2 MWI settings 6 2 Octel Meridian 1 integration menu clear Meridian 1 MWIs 6 9 incoming call mode 6 7 mode 6 6 Octel integration status displaying 7 14 Octel MWI ports configuring in Cisco CallManager 4 11 on the DPA 7630 ...

Page 187: ...simple integration connecting to Octel 2 3 connecting to Cisco CallManager 2 5 line configuration 2 5 setting DPA 7610 6 6 DPA 7630 6 2 understanding Cisco CallManager 2 3 SNMP settings community strings 5 15 configuring 5 15 configuring contact name 5 16 configuring location 5 17 configuring trap receiver stations 5 18 configuring trap settings 5 17 enabling authentication traps 5 17 subnet mask ...

Page 188: ...0 7610 Voice Mail Gateways Administration Guide 78 11069 03 trap receiver stations configuring 5 18 trap settings configuring 5 17 V verifying installation 3 18 virtual port configuring 4 12 voice mail hunt group settings 4 5 ...

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