Chapter 7
Troubleshooting the DPA 7630/7610
Resolving Error and Warning Messages
7-24
Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide
78-11069-03
Resolving Definity Errors
Table 7-10
describes errors and warnings that might appear on only the DPA 7630
either on-screen or in the event log, which are caused by misconfiguration or
miscommunication with the Definity PBX system. Use this information to resolve
these errors.
Failed to set MWI:
PBX port went down
A PBX port went down
while setting an MWI.
Verify the connection to the PBX system, and
verify that the PBX is up and running properly.
MWI set from call
port
An MWI has been set
from a port that is a
call-only port (ports 1-8).
In hybrid mode, you
cannot use ports 1-8 for
setting MWI.
Move the MWI line from a call port (1-8) to an
MWI port (9-16).
Table 7-9
Generic MWI Errors and Warnings Explanation (continued)
Error
Explanation
Action
Table 7-10
Definity Errors and Warnings Explanation
Error
Explanation
Action
Failed to set MWI:
No dialtone
When attempting to set the
MWI on the PBX system, no
dialtone was detected.
Verify that the Definity PBX system is
up-and-running properly.
<num> Queued
messages for down
PBX port
There are <num> queued
messages for a PBX port,
which is down. This
message repeats hourly until
the port comes back up.
Verify the connection to the PBX system, and
verify that the PBX is up and running
properly.
