Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-10
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Tasks Summary Menu Option
Use the Application Tasks Summary web page to displays statistics that
summarize the activity of specific applications.
To access the Application Tasks Summary web page, select Reports >
Application Tasks Summary from the Application Reporting menu bar.
The table below describes the information provided on the Application Tasks
Summary web page.
Aborted Number of aborted contacts since the statistics were last reset.
This row reports contacts improperly ended by a task associated with the
application (as when, for example, the system generates an exception or can not
invoke the application because of some error in the application) and includes the
associated Java exception code.
Note
Java exception codes are dynamic, as they can be generated from a variety
of sources.
Note Use the + toggle button to access these statistics.
Handled Number of handled contacts since the statistics were last reset.
This row reports contacts that are explicitly marked “Handled” by the application
(typically when the application connects the contact to an Unified CCX agent).
Abandoned Number of abandoned contacts since the statistics were last reset.
This row reports contacts that end without being marked “Handled” by the
application.
1. ACD = Automatic Contact Distribution
Row Heading Description
Column Heading Description
Application Name Names of the applications that are running or have run.
Running Currently running applications.
Completed Applications that have stopped running.
Total Number of times an application was invoked since the statistics were last reset.