Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Contents
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Setting the Daily Purge Schedule
10-7
Configuring Purge Schedule Configuration Parameters
10-8
Purging Manually
10-10
Truncating Database Transaction Log Files
10-11
Importing Historical Data from Data Files
10-12
C H A P T E R
11
Reporting on Real-Time CRS Data
11-1
Available CRS Real-time Reports
11-2
Opening Real-time Reporting
11-3
Running Reports
11-4
Viewing Detailed Subreports
11-4
Printing Reports
11-5
Resetting Report Statistics
11-5
Setting Report Options
11-6
Setting Report Appearance
11-7
The Application Reporting User Interface
11-7
The Report Menu
11-8
The Contacts Summary Menu Option
11-8
The Application Tasks Summary Menu Option
11-10
The Application Tasks Menu Option
11-12
The Engine Tasks Menu Option
11-12
The Contacts Menu Option
11-13
The Applications Menu Option
11-17
The Sessions Menu Option
11-18
The Data Source Usage Menu Option
11-19
The Overall Unified Contact Center Express Stats Menu Option
11-19
The CSQ Unified Contact Center Express Stats Menu Option
11-21
The Resource Unified Contact Center Express Stats Menu Option
11-23
Failover Behavior for Unified Contact Center Express Stats
11-23