Cisco CRS-1 - Carrier Routing System Router, Administration Manual

Page: 431 / 436

IN-9
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Index
provisioning
6-15
removing a server 8-12
Repository datastore, contents 9-4
Resource based CSQ 4-24
resource groups
creating 4-12, 15-10
deleting 4-14
modifying name 4-13
Resource Manager, about 1-5
Resource pool selection criteria
between skills and groups
4-32
within a CSQ
4-33
resources
assigning to resource groups and skills in
bulk
4-21
assigning to resource groups and skills
individually 4-19
modifying 15-9
removing skills from agents in bulk 4-23
removing skills from individual agents 4-22
resource selection
Circular 4-30
Least Skilled 4-28
Least Skilled by Order 4-29
Least Skilled by Weight 4-28
Linear 4-30
Longest Available 4-28, 4-30
Most Handled Contacts
4-28, 4-30
Most Skilled
4-28
Most Skilled by Order
4-28
Most Skilled by Weight
4-28
Shortest Average Handle Time 4-28, 4-30
Resource Unified CCX Stats report 11-23
Resynchronizing
JTAP information 15-5
retention period
merge replication 9-3
Ring-No-Answer application
about 6-8
provisioning
6-8
RmCm subsystem, about
1-9
RM JTAPI provider
about
4-5
provisioning
4-5
RNA application
about
6-8
provisioning
6-8
S
script application
about
6-3
configuration overview 6-3
script management 6-24
script repository 6-3
scripts
about 6-24
deleting 6-33
refreshing 6-29