Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 3 Provisioning Telephony and Media
Provisioning the JTAPI Subsystem
To provision the JTAPI subsystem, complete the following tasks:
Note
To improve performance while provisioning the JTAPI subsystem, increase the
number of AXL API requests per minute setting using the following steps:
1.In the JTAPI Provider’s Unified CM Administration, select Service > Service
Parameters.
2. Set Service to Cisco Database Layer Monitor.
3. Click Advanced.
4. Set Maximum number of AXL requests per Minute to 999.
5. Click Update.
Tip Once you complete the JTAPI configuration, be sure to restore the value of AXL
requests per Minute to the original (required or default) value.
Step Task For instructions, see
Step 1 Configure a JTAPI Provider.
You must specify the server on which the
Cisco Media Convergence Server (Cisco MCS) is running
Unified CM CTI Manager, and provide a Unified CM user ID
and password.
Configuring a JTAPI
Provider, page 3-6
Step 2 Provision JTAPI call control groups.
JTAPI call control groups pool together a series of CTI ports,
which the system then uses to serve calls as they arrive at the
CRS server.
Provisioning JTAPI Call
Control Groups, page 3-8
Step 3 Provision a JTAPI trigger.
JTAPI triggers invoke application scripts in response to
incoming contacts.
Provisioning a JTAPI
Trigger, page 3-13